Zoosk
Reviews and Complaints

I payed my sutbscribtion on the 24 th November at the commonwealth bank and am still not a member . have sent about 14 emails to ZOOSK and had no reply from them . There seems to be no way to contact this company / dateing site . I am sterting to think that this is a scam as i have payed $ 99.95 for 12 months membership and cannot use the site at all . I am at a loss to no what to do . Can anyone help me ?

this company is a total rip-off and prays on lonely singles bank accounts.
I signed up for a 3 month membership with this company for a charge of 39.95 --- they charged me 69.94 and I have tried to contact them about this and their phone number is a joke and their e-mail ( customer service ) is a joke also. when I did finally get a responds from them ( after threating them withh BBB inquiry and bank dispute fillings ) they said that the extra 29.95 was a one time membership fee --- and on their site it does not say anything about a additional 29.95 fee on top of the 3 month membership ( NO WHERE ! ), and when you complain to them about this they just put a filter on your account so that you no longer can send or receive messages - leaving the account totally useless and them holding ALL your money. My bank says that they can't do anything about this and I am just hoping that the BBB can do something to help me, , , what a headache ! --- do not sign up with these people --- they are crooks. what makes this even more messed up is that back in January ( of this year ) I had signed up for a one month membership and I was only charged the 19.95 - nothing else ( no 29.95 fee ). so along with my complaint and all the others, believe what you read, , Zoosk is a SCAM --- if you would like to read more about this complaint ( full version -- go to http://zooskscam.webs.com/ ). this company pilfers money from lonely singles all over the world --- don't let yourself fall victim to their Catch-22 legal loop-hole, , they are ### and need to be stopped ---- AND they are not the only dating site out there practicing this fraud. WATCH OUT ! do your homework before giving out your debit/credit card info.

c...

I had just deleted my profile on Plenty of Fish dating site when I was re-directed to join a new one called Zoosk. They said it was free so I set up my profile. I soon found out that I could not send messages or read any sent to me without subscribing. I've tried to e-mail them to ask about it, but because I'm not a subscriber they say they don't have the staff to deal with everyone's comments. Catch 22. So basically, I was stuck. I found it very frustrating as I found someone I really wanted to connect with and I couldn't unless I paid up. I would never use Zoosk again. Their advertising is false and I'm annoyed with Plenty of Fish that they put me on to them. Now I get bombarded with promotional e-mails from them. I don't believe that they have so many millions of subscribers as they say. They should be taken down!

This is the worst dating site ever. They tell you their services are free, but once you sign up you have to subscribe in order to send and read messages being sent to you. That is so not fair everyone should cancel their membership and find another dating site that's 100% free and tell everyone about it, because Zoosk flat out SUCKS!

I fell victum of internet romance with an alleged Captain Nicholas Blackburn (Buckus) [protected]@yahoo.com, this person portayed himself to be a "Captain" being lonely and wanting to find someone before he retired from the Military. Everything played out just right, he said the right words and came on line just at the right time to where he made be believe that he wanted to be with me and come to marry me, and that if i would send him a plane ticket, food money, hotel stay in Cairo, Egypt because the Military was gong into Terrorist Mode and that he couldnt fly out until 4 days and that the Military doesnt have excess to their bank accounts until they get back to the States. Then all hell broke loose. However, thousands of dollars were sent to Egypt. And that Generals were involved ([protected]@aol.com and General David Petraeus)
SO BUYER BEWARE OF THESE FOOLS...once a "fool" second time a "### up".

Zoosk scam? sure is some elements of an online dating scam here by dating website http://www.zoosk.com - I joined as a free member of zoosk.com and there have been a number of situations that raised questions as to whether this company zoosk is duping Free subscribers into upgrading to a paid membership. Currently free members cannot receive messages or if they are are locked after 1 or 2 messages. Cell phone numbers and emails are automatically censored and so are advertisements if you place any references in the ad to contact you indirectly. Zoosk was reportedly turning over 20 million in Revenue this year.

From my experience as a user on Zoosk I feel they are using REDHOTPIE baiting tactics. To find out about the Australian consumer complaints court case about online dating site RHP http://www.redhotpie.com.au go to : http://www.brisbanetimes.com.au/national/online-dating-agency-created-fake-profiles-20091106-i1i3.html

EXAMPLE 1: I get a message from a girl in my local area on zoosk. the next day after not replying she has moved 2, 000 kilomters away! .. some days later i check she is overseas! some have moved from one side of Australia to the other side then over to the US and UK.

Example 2: Profiles message but never provide or fail to answer questions and give any contact details even emails hence getting you to reply in your zoosk messenger (requiring joining).
No matter even if i BOLD the request .. please give me your phone number as i cant reply in zoosk here.. WHERE ARE YOU? in xxxx city? this is my email .. please email me directly etc .. I never get any replies .. they (the respondee) keeps going through the zoosk messaging panel and the message is hidden (given its locked).

Example 3: Nigerian scammers work on zoosk.com .. The girls that have responded to my email have come from scam artists. I have cross checked the emails and there are lists of email checking sites to work out previious peoples experiences with Nigerian scam artists.

Example 4: Zoosk doesnt allow searching by time the person last came onto the site. Sure.. the site says "Recently online" on the persons profile but search functions as a user in Zoosk.com are extremely limited. Therefore old listings are mixed in with new singles profile listings. Therefore, I could be replying to a whole bunch of OLD LISTINGS that are a year old .. the system doesnt tell me.
This is a gross waste of time and for a firm that reportedly turns over $20 million in revenue per year http://www.onlinepersonalswatch.com/news/2010/03/easydate-expects-20-million-revenue-this-year.html this is a complete joke.

As a free user of zoosk, im surprised what quite active use of my free account that i have managed to figure out that there are some strange things happening that zoosk is getting me to upgrade to a paid membership. Even at the top rate they charge in membership you have google ads and it annoys me they are skimming you left right and centre and using "Red Hot Pie" black hat baiting tactics to get you to upgrade.
Sure, some ###s might argue that they are in business to make money but remember .. you are playing with what could be vulnerable people, peoples feelings and people who are fed up with scam dating websites. There are better ways to make money from people than using black hat RHP tatics and BLATANTLY undertaking exercises that amount to fraud, lies and deception.

If zoosk turned over what they turned over in revenue, im sure they would be highly protective of their credibility and see that there are certain things happening as outlined above eg. people whos profiles sound too good to be true, that change constantly etc .. but me thinks that they are just another Red Hot Pie outfit .. baiting people with bait ads and getting singles to upgrade to a paid membership.

I had signed up for a month subscription, but Zoosk took out a full year subscription from my account. Then, all of a sudden, they cancelled my subscription, leaving me with nearly no money in my account, because I could not afford to spend the $119.98 year subscription amount. So now I'm out of money, and they took it. Attached you'll find a screen shot of my account that has proof of the amount that they took out, how much I have left in my account afterward.

Hi i signed for one month try-out with zoosk dating services in the web, for $29, 95, sighed up julay 18th, i checked my bank transactions statements, i see they did an unauthorised transaction for $119.88, please help i e-mailed them over and over, all i get is getting the same robatic messages PS help i want them to refund me a sap or i'm gonna have to file Class action lawsuit thanks Ben.

This Zoosk company has shown up on my FaceBook as a application of mine. I have not signed up for it nor do I want it !
I have tried to remove it from my Application section on Facebook acct. and it keeps returning on there . This is some dateing service I think and I dont want such a thing on my Facebook as I did NOT sign up for it, nor have I ever wanted it ! It just began to appear on my facebook in my section of Applications in my facebook site. I dont want Zoosk any where on my F.B. site !
I have looked up the Company email& sent them a notice about this, but no response & it still remains on my Facebook . I have complained to Facebook site as well, I want this removed from my Facebook PERIOD ! I dont know how or why its there, but I want it removed& deleted or what ever it takes ! Each time I try to remove it, it reappears ! Thank you,
Susan Barnum / FaceBook Site
email: [protected]@gmail.com
[protected]@yahoo.com
7-6-10

I was not able to reply to anyone interested in me. I had to pick a payment option first. There was nothing free about this site. I found the payment page to be obscure. There were no total amounts for picking the 3 month; all I saw was 19.99 for three months so I picked that option. Then I received a call from my banks fraud department asking me if 58.95 was a valid charge. I was surprised but then figured out my error. I asked Zoosk to credit back my account and their response was to, 'enjoy my subscription." Then I find out they actually charged my account 60.33! I am now in the process of filing a dispute. Even after I asked them why would they want a customer who had made a mistake; I deleted all personal information...was the money that important to them?!

Charge showed up on my paypal. I did not authorize it. Contacted their support, told them of the situation. They said they would cancel and refund my money. This was three weeks ago. So far:
Account IS cancelled, if one tries to access it, it gives this msg:

Your account has been blocked by a Zoosk administrator.
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HOWEVER, the money has never been refunded to me. I believe they are a company simply stealing identities and monies through a dating scam website that is linked very closely with facebook, who has been in the news recently for their absolute lack of concern for the privacy of THEIR members.
I strongly warn ANYONE against even clicking on links on facebook that have this in them, because through this they obtained personal information and used it to steal money from me. I am in the process of retaining legal counsel and have contacted the state attorney general's office in my state as well as the better business bureau. This is a HUGE fraud and rip-off.

I have had the app for about a year through myspace. I use it infrequently and prefer to make contact on my own rather than having a picture up. I've looked at my own profile through the 'my profile' link to check spelling etc and the picture there was the generic 'no picture'.

What they DON'T tell you when you sign up through either myspace or facebook is that they USE your picture from that site as a default picture. Your profile will look to you as not having a picture but to everyone else it's your other site picture. I only found out about this when someone teased me about being on the site as they saw my picture there and when I went to the 'help' section they tell you there.

I simply couldn't believe they did that; I thought I was misreading it. So i made a different profile in order to have my original one show up in the new profile's search results (yes, that's kind of cheesy) and low and behold, there's my myspace picture. I really think that most people are unaware that as a standard zoosk does this. I read the terms of use/service pretty carefully when I sign up some where and did so with the new temporary profile I made today...there's not a thing in there about them automatically using the profile picture of the originating site. They're pretty lucky they've never been sued. Needless to say I uploaded a generic picture while deciding how I want to handle this.

I think it's completely ###ed that you go through the trouble of creating a whole profile under the pretenses that you're under a free membership to talk with people. Then you can't send or receive emails from people who try to contact you or visa-versa without subscribing. It's frustrating when an attractive individual tries to communicate with you and you can't respond with anything but an unimpressive "wink" because you don't have the membership you have to pay for. Then you lose your chance. What a rip!

this company has been billing my credit card unlawfully. my name is roxanne mcallister im 76 years old do not even know how zoosk dating service got my credit card number. im contacting my attorney and B.B.B. if my card is not reimbursed asap, sincerely, roxanne mcallister

I have discovered that while being a financial member of zoosk.com, an online dating company that I cannot cancel my membership.I have read all there instructions but find the links just dont work.I did read in the small print that they just rebill paid members untill you decide not to be a member.There Help centre states go into Settings at top of page then you will see a window with a Subscription link, click that & in that page will be a Add Credit Card or Cancel Membership link.There is but the Cancel link just doesnt work.Zoosk then claim to go to the settings page again & find the Account link, click this to close account & delete profile.This you cannot do as it reads - To delete your account you Must first cancel your membership.

I have 3 copies of email messages sent to zoosk via there contact link with again, No Responce what so ever.
I have also posted 3 responses via there technical Questions Forum & have recieved personal email notofication that they have been sent but still as of today there is no posting of my pleas for help in canceling my membership.I read a statment written by 1 of zoosk.com moderators that clearly states she check technical issues every evening & would reply if there was not an answer in there Q&A section.This now I no is a total round about, 1 just goes around in circles and it seems cannot get out.

I would really appreciate any help here in this matter as its getting me very upset & nervous.

Regards, Jason 26/02/2010

All I gotta say is, zoosk is # now, I can remember when I first made a fb zoosk was free. You didn't have to pay message people or anything, I made i'd say 7female friends off of zoosk. But ever since last year they made it to where you needed to pay to do anything now. You can only flirt once per person before you have subscribe, I hate this because i'm interested in someone who's interested in me too and i've had to message her from 3different zoosk accounts to get her to add me on fb. And you gotta finagle your way into saying facebook and zoosk and message without the site transforming what you said into * facebook isn't even 10letters long -.- but yeah, zoosk is # now, I wish it was they it used to be. I'm a man looking for a woman... Why you gotta make it sooo hard?