Zoosk
Reviews and Complaints

Is this your children, @DerrickHeckman546, @derrickheckman567 or Michael Clarksman @MikeClark972 (twitter account) or [protected]@gmail? Is a fraud! He has multiple accounts and names as you can see. He claimed to be an engineer on oil lines. He was talking to me for several weeks and rarely shared a picture. After so long he started sending more. As soon as an account closes he opens another. He told me his wife had died and left him a son John. At one point he offered to send money and I refused. Thank God! He never planned on sending anything. He planned on taking it. Watch for this guy!

I was a member active on the dating app. in 2014. I have not been online there since Dec. 2014 however just recently I was reviewing transactions on my Visa and have been charged a minimum of 4 times in June 2017, Sept, and Oct. 2017
The site offers services at $29.95 monthly but as my Visa account was charged random amounts not consistent with the Zoosk terms. If it was not FRAUD then clearly the billings would have the same denomination transactions.
There's no number emails or contact information provided to get this resolved nor can I even log into the site because this was terminated so long ago.
How the hell can I be considered responsible for these bogus charges and where do I need to file to get my money returned, its unethical and illegal to charge my account for a terminated service.
I was a victim of fraud in 2015 and am concerned that this might someway be related since my entire account history including the credit cards and email address, have been changed.
Please advise me further if there's something I can do.

I live in Newmarket-Ontario
Canada
Zoosk is showing men from Portugal
I am in Newmarket Ontario Canada
Therefore I need you to change my location. As I tried many times and no success...I want to become a subscriber and find my man. I can't because its in Euros...
I live in Canada. We pay in Canadian dollars.
Yes once the location is changed I believe every thing else will be correct and I can proceed to use Zoosk.
Please help. Change the location please.
I tried many times didn't work...
Please and thank you.
Ana

There is some one that connected with me don't remember his user name but we've been emailing back and forth for about 2 weeks. I think he took his profile off right away. He claimed he lived in staten island and worked in manhattan. Said he was 54 and widowed. I believed him but some of his emails he just repeated the same info ad if he was copying it from somewhere. I still believed he ws true. I had given him my phone # so he could text me and friday night he did. We texted a few msgs and then saturday called me but I was working. I text him after my shift and sd I jst got done working. He called me twice yesterday but missed both calls cz I was working again. He called again after I got home and finally spoke. He asked if I would be his girlfriend which was odd but I sd I guess and then a few mins later says he's in california at the moment won't be no to new york till thurs and then asks me to loan him $500 and to put him in his acct... Right there. Red flag... I told I didn't have it. Then a few mins later asked again and I sd no.. Then stopped talking told him I ws tired.. Then he couldn't really hear me and I hung up.. Then be tried calling me no but I shut my phone off. I turned it bk on abt 1/2 hr later and he sd.. Did I hang up on him and I didn't answer.

To whom it may concern,

This is a brief email in relation to my account with you. I have not logged on to the account since June to which I thought I had deactivated on my mobile device and presumed that I had done so has I have no emails from zoosk since June when I deacivated and cancelled my account.
My bank statement arrives this morning with -£25 and - £4.99 from Zoosk online. To my disbelief you can imagine, I cant afford -£30 a month to come out of my account.
Therefore please can this account be deactivated with immediate affect as i dont even have the password to log on either.
Correspondence of my cancellation would be appreciated, I understand that there maybe terms and legislation in r​e​la​t​ion to cancelling so I don't actually expect a refund as I thought ​I​ had cancelled. My error completely, I want confirmation my account i​s​ deleted/voided immediately and correspond that no further payments will be taken. Once received I will cancel my d.d with my bank.
Kind Regards,
Kellie Hutchinson

i have been member on Zooks date service
and this is no the first time that my membership get cancelled
long before the time
I just renew the online date membership less than a week ago
and already its Cancelled

The some thing happen last month as well
i demand you Refund all the money that you took
and cancelled the membership long before its due

Sonja jacobs
Email [protected]@gmail.com

This site is not better and not worse than the others from this sphere, but more often than on other sites I was hacked. At least 3 times and for the third time my profile was blocked by their administration as they said for my own safety. They promised to refund. Ok, smarties, but how am I supposed to use your website then and how am I to talk to my friends I found through your service? There's surely a way, but do I have to do it? Maybe you will just do me a favor and unblock me, huh?

I honestly don't know where to begin. Their subscription is not free and I paid for it, but that's all. No serviсe, no benefits for subscribers. What's the point of it then? Tried to phone customer service, but there's no help. I think I pissed them off with tons of my requests. No one answers anyway. Maybe there's something wrong with my account, why they don't just check it? If not, then please do a favor and return my money!

I have been charged 25 GBP today from Zoosk company.
The payment was not authorised by me neither the subscription renewal in Zoosk. I would like a full refund of the charged amount - 25 GBP.

I have already deactivated my account from the portal, which I was not even using. I have subscribed to it in May 2016 for 2 month period and haven't requested any renewal. I do not understand why after 1, 5 year the company has charged me again.
My account name was: Mon and my e-mail: monha87gmail.com.
I have sent an e-mail to [protected]@zoosk.com.

Around June 2017, I was connected hit from Nyland Jonas on Zoosk website. Born in Oslo Norway/ Good looking gentleman in his 50's. Asked my to invite him on FB immediately, claimed he had found the perfect woman and was going to de-register from Zoosk immediately. Oil rig engineer. Just won a multi million USD contract through Chevron. Worked on rigs for 28 years

Initially very smooth talker, claimed he lived in 22B Houghton Drive, Camps Bay, Cape-Town. He was stuck on the rig as his wallet had been stolen with his bank cards. Asked for money, and more money. Very persistent. Stupid me, I "helped" him out. Used script on e-mail sent to me. Lots of spelling errors, evasive when asked direct questions, claimed his cell phone couldn't take photos. Widowed, had a beautiful daughter by the name of Zara

This guy is an online dating scammer
jonas nyland [[protected]@outlook.com]
[protected]

I was very gullible and never even knew that there were such schemes around. Unfortunately, I have earned the hard way. I am an honest, well educated, hard working woman in her 50's

Scripted message he sent me:
I would like to say that i'm very happy to write to someone and share more of me as i so wish this friendship put us both in our happy place soon Sandy, you chat so beautiful on fb and i had to take a few time off to mail you...I guess you should truly know who i am as you have shared much of you than i expected and i deeply sincerely appreciate all you wrote to me and just so you know i am so keen to be close to you and see where life lead for us as you are such a fine lady i wont mind to make a friend and see such friendship develop into something sweet that we both can hold on to, I don't really know how this is to work, but hey! here is an exclusive. If at my age i do not know what and when to say, then what would i be? When a wise man sees he has probably spent about half of his time in life already, he begins to assess his main goals in life. What could be more important than a happy ending? A man needs to live his life full of joy and happiness. No matter his achievements, he is reduced to nothing if he has no crown to complete him and that is a woman to call his own. Wife and Best friend. A woman who knows that even while arguing they still need to hold hands. A woman whom i can call a partner in crime, lol A woman whom you can tell anything. How could you think anything can make you happier in life than finding love that knows no bound. To make you know more about me, .I will break this down to segments and it would be like a case study...lol

MY BACKGROUND
My name is Jonas Nyland as you know, I am originally from Oslo, Norway and my mum is from Reggio Emilia, Italy but never stayed long to enjoy my Zurich time while there, my mum was working as a medical bullier for the government, she bills claims and medical stuffs, she died when I was 34 years of age, I spent most of time with my mum. when my dad died years earlier before mum, we went back to Norway and later returned to Italy, most times we travel down to Oslo for Holidays while I was schooling, When my mum died there was nobody to talk to as we were very close she was so protective and always keeps me to herself, it was very difficult for me but as soon as she died i woke to reality and took it upon my self as a man to fend for me and only sister, its quite a long story and can only tell all of me when we sit facially, just so you know I am the only surviving son of my parent both parent...Marriage gave me a beautiful daughter her name is ZARA (21yrs) and shes all i have and am not sure i will need more kids, but i can accept my spouse family as mine any such time it calls for...Well I must say you are wonderful and I will really want to know more about you each step of the way, i had the opportunity to find a soul mate once but death took her away from me 15 years ago, i remarried and got divorced 4years now. I am alone with one great daughter and I am ready to trade in the path of relationship again, you will agree with me that there is nothing to compare love and the sweetness it brings.

MY JOB
I am a global contractor engineer and i have worked so hard to get myself to where i am today, i am in south Africa on a job contract as am a Construction/Civil Engineer and been on this job for some years now, i just started a new contract here and i am planing to stay back if i find TRUE LOVE...I do basically rig constructions and renovations. or over water bridges. We have worked at many countries across the globe. The present project is my last on the field and i shall quit field works and continue my works from my home office while my men do the field. I think i really have gotten to this height cos i embraced work for so long trying to get over my ex, that i worked this hard, but i think i now realize i can move on.

MY DREAM
I have told you how my typical dream day would be like, i just want to spend the rest of my life enjoying the fruit of my labor. I just want a woman who would be my best friend and everything. You know someone whom we would still love each other more as the days pass by, even when we cant make love anymore and all we could do is play bingo, LOL.

MY PASSION
Despite the separation from my ex I still know how to love, I know I can still love again because I still have burning desire for love and affection, I know how to treat a woman right that was the reason I had a well relationship with her. I am not a saint but you should not let your bad side overshadow your good part, we all have bad and good side, but I am more on a good sided than the bad side. I think I would stop here and tell you about my likes and dislikes.

I like the gathering of Christian brothers and sisters as we get to encourage and build our spiritual life. I play Basketball and Golf. I love going to beach, love to listen good R&B, Country and Slows music. I love being with gentle hearten people that takes life easy with a right vision of what the future holds for them, ones that are sincere with an attitude of self-control. I hate liars, cheaters and self-centered ones. I don't like people that feel they are far superior to other, with a spirit of pride in them. I don't smoke. I have no tattoo. I love the sound of thunder storm but they also scare me when I'm alone, lol. I hate being idle. I don't tell lies. no matter how it hurt i rather speak the truth and expect complete honesty since i give it. My favorite color is Red and Black. My favorite food is hard to decide because I love most foods. I usually go eat Mexican or Italian if I'm going out to dinner, or steak. i love Idaho Potato. I love to cook. I'd love for someone to cook with me or for me. I love the mountains. I enjoy yard work, only mowing the yard is my least favorite chore with regards to the outdoors, did i mention i love football?

Chocolate is my favorite treat, I love flowers. They all smell so beautiful and sweet. I love to snuggle up and watch a movie, When I love a woman, I love her with all of my heart and soul, I want to love someone so much that it hurts when she's not around me, I love God and all He brings to my life. I have lots to offer someone in the way of love, support and tenderness, I love the smell of freshly mowed grass. I am afraid of heights. I love to fly though...I enjoy going to the movies, I enjoy going somewhere just to sit and people watch and I enjoy spending much time at the fireplace late at night. I love to sing, and dance. Hmmmm! my hands are getting weak in typing.

Some people come with so many flattering words of love but how true are they with their stories of love? Some time I wonder where this world is going to, we have so many deceitful people out there looking for whom to hurt emotionally and all that adding to the already inflicted heart, well I really wonder if love still exist. I am still going with the faith of God that says there is man for every woman and there is a woman for every man, but that Mrs. Right is all I am still looking for now in life.

I am a total package and i only need someone who understands the value of a good smile.

I cant wait to hear back from you.

Good Day!
J.Nyland

Most probably identity fraud

Hi, I just got an email saying you had deducted via paypal $82.45 subscription, which I definitely did not authorize. I would like a full refund please. I was shocked to see this and it was definitely not me!.

This was the transaction - cut and paste
My membership name is jayne-marie dale
Ph [protected]
Paypal
Transaction id: o-02h13823eg179513r
Dear jayne-marie dale,

You submitted an order amounting to $82.45 aud to zoosk inc
Your account will be charged when zoosk inc processes your payment. You may receive further emails when they do.

To view full transaction details, please log in to your paypal account.
It may take a few moments for this transaction to appear in your account.

Seller
Zoosk inc
[protected]@zoosk.com
Your instructions to the seller
None given.

Description unit price qty amount

Item number $82.45 aud 1 $82.45 aud
Subtotal $82.45 aud
Total $82.45 aud
Payment sent to [protected]@zoosk. C

Dennis Carey is a professional scammer catfishes. He admitted to not being him, stole this poor mans pasdport, hacked my account, deactivated it, stole all my photos, created emotional trauma, threats, eric and is still harassing me. Dennis Carey was verified by Zooks and he is a professional catfisher and Homeland security threat, stealing passports! dennis.[protected]@gmail.com
+[protected]

I met David Wayne Brooks on Zoosk on June 11, 2017. We immediately went to texting and talking on the phone. Connected spiritually, and we're talking about a life together b4 meeting. He said he was in a car accident, owned an orphanage in Vietnam and his leader there had an emergency - his son in Kansas was in an accident with his family and needed $ to out the 6 yr old thru surgery. He couldn't get to his bank so I transferred $20k to 2 bank accounts. I suspect I will never see the reimbursement or meet this man. He has an accent...Russian? I am still keeping him close until I know what to do. Please help!

I joined Zoosk June 1, 2017, but within the three (3)-day trial time period I decided it was not for me. I immediately contacted Zoosk Customer Service on June 3, 2017 and cancelled my membership and requested the $75 refund that was due to me according to their Terms and Conditions.

I was told I should see my $75 refund in my account in 5-10 days. That was June 6, 2017 by an employee named Pearl. After two weeks I had not received the refund. I contacted Zoosk Customer Service again on June 17, 2017 and was told once again, on June 22, 2017, that I would receive my refund within 5 - 10 days. To date I have not received the $75.00 refund.

I contacted them again on Saturday, July 15, 2017, but I doubt I'll ever see my $75.00 that they owe me.

I cancelled subscription towards Zoosk a few months ago and none payments were made since then, all of a sudden on 28 June 2017 they took approx R1800 from my credit card without my approval or knowledge. This if theft and i please need assistance. Normal monthly subscription is R179. There is no contact number available on internet and the customer service just ignored my emails. What is the correct procedure to follow to get my money back?

Zoosk keeps sending messages to men to connect them me . Example: Sending them a wink, sending them messages in French, sending them little introduction messages. I sent none of these but the men think that they are from me! Stop it!
I want this to stop immediately!
This is creating extra time from me to explain the mistake to these men!
Help me!

Well i was on line for a short time sunday when all of a sudden another woman was on my profile a Caucasian woman im Afro-American and she change my password started sending disturbing things to my friends on the site zoosk and pof i just want to know how yall can let someone go into my account and change my password without me knowing so what i have to do to prove it wasn't me even one of the man i was talking to on my phone said it was up there on my profile i just paid to get my account back on and they let someone change my password without my notice what i have to do to get my account back cause it wasn't me

I cancelled the renewal of the subscription on 26th April 2017 which is before my renewal date of 1st May 2017. I have received confirmation that my subscription is cancelled, but two payments have already been made from account on Friday 5 May 2017 for 74.95 for the renewal for 6 months to which has been confirmed and on 7th May the premium amount for 59.95.
I have requested for the money to be returned into my account as I am struggling to pay bills. This is the truth. I have found a lady that I am seeing and I will not be resubscribing or activating my zoosk account. Please as per US Consumer law like here in Australia there are consequences for being unreasonable. I am not asking for much. Zoosk was a good site, but I do not require your service other than the return of the money as I am struggling. Please return $134.90 to my account ASAP.

A copy of what was sent.
On [protected] Hi David,

Your account was successfully deactivated and your profile will no longer appear on Zoosk. You can reactivate your account at any time.

Reactivate Account

On 7th May 2017
Hi David,

Your Zoosk subscription has been cancelled.

You will not be billed for any further subscription renewals, but will continue to receive access to your subscription benefits, including the ability to message and chat with other subscribers, until your current subscription period expires on 05/06/2017. After your subscription expires you'll still have access to your account as a free member.
Ponnanna at Zoosk, May 4, 19:32 PDT:
Hi David,

Thank you for contacting Zoosk Customer Support.

We appreciate your time as a Subscriber. Our records indicate that your Subscription has been canceled successfully. The Subscription will no longer renew and no further Subscription charges will be applied. As long as you do not deactivate your profile, you will have access to your Subscriber features until the Subscription expires at the end of your billing cycle. If you choose to deactivate your account before your Subscription benefits expire, please keep in mind that you will forfeit any time you have left on your Subscription without a refund.

***If you wish to resubscribe within the next 30 days, please use the following promo code at the time of purchase to receive a 50% discount: be8vytu2

Please be sure to only use promo codes offered directly by Zoosk. Also please note that promo codes are valid for credit card payments only.

We hope that you enjoyed using Zoosk!

Best regards,

Ponnanna
Zoosk Customer Support

For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
To translate | Traduire | Traducir | Übersetzen | Tradurre | Para traduzir
https://translate.google.com/

David Woods, May 4, 19:30 PDT:
There are two pending subscription renewals which I have not asked for and I would like to ensure that no money is withdrawn from the card that is linked to the account please. There is a subscription fee of $79.95 and a $59 one that are both pending please cancel all. Thankyou. I would like to receive an email of the cancellation. Kind regards
David

My profile name is Yasmine and I "enrolled" with Zoosk on April 6, 2017. On April 26, 2017, someone with the following details contacted me using a "wink" and an exposed penis as a profile photo. I am demanding a full refund as I do not understand how such a photo would be approved by this online dating site. I am requesting a follow-up letter and a full investigation into this traumatic ordeal. Had I desired to be subject to pornographic and borderline criminal pictures, I would have gone elsewhere. The following are the details of the "Zoosk member" who contacted me:

"A Zoosk Member"
Age: 39
Taurus
No children
Smokes regularly
Attended college (but remains ignorant)
Latino/Hispanic
Athletic build
5'7"
Religion: Christian (ridiculous!)

My name is Yasmin Campos.
Email: [protected]@yahoo.com
Telephone: [protected].

Someone purchased a monthly subscription on zoosk using my paypal account and email address and it was not me. This is completely unauthorized, I do not even use this site and definitely did not authorize this site to remove 29.95 from my account for a monthly subscription! I do not know how this happened but I would really like to get it resolved! There are no other emails from Zoosk throughout my 9, 000 Emails and out of nowhere I get a transaction from a website that I have never used. It would be greatly appreciated if this issue could be resolved