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On may 8th 2007, I ordered flowers for my mother from 1800flowers. They were supposed to be delivered the next day (May 9th, 2007) , well in time for mother's day which was may 13, 2007. On may 16th, I got as call from my mom. She never received the flowers!
I contacted 1800flowers that night. After arguing with them for several minutes, a supervisor finally cam on and promised to deliver the flowers and give a full refund.
I never received notification of the delivery, and I never saw my bank account credited anything. I called my mother to find out that they finally were delivered on saturday (Ten days late, and six days past mothers day).
I called 1800flowers today (May 22nd) to find out what happened to my refund, as was told that they never refund the whole amount if the flowers are eventually delivered. They claimed that they had nothing in the notes about it.
I demanded to speak to a supervisor, and when I told him that I would tell everyone I know how I was treated, I was told to do whatever I had to do.
So, I am here to tell people not to do business with this company. They lied to me. They ruined my mother's mothers day. They are not to be trusted, and I am telling everyone not to do business with them, unless they find such treatment acceptable.
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i ORDERED FLOWERS FOR MY WIFE TO BE DELIVERED BOTH AT HOME AND WORK ON VALENTINES DAY I ALSO ORDERED FLOWERS TO BE SENT TO MY MOTHER FROM MY DAD AND ANOTHER ORDER OF FLOWERS TO BE SENT TO MY MOM FROM ME SHE RECEIVED ONE ORDER NOT BOTH AND MY WIFE RECEIVED NOTHING NOT ONLY WAS IT VALENTINES DAY BUT ALSO OUR 5 YEAR ANNIVERSAY NEEDLESSTOSAY 1800FLOWERS COULD CARE LESS THE EXEC OFFICE NUMBER IS [protected] YOU CAN EMAIL JAMES MCCANNS ASSIST AT PALTADONNA@1800FLOWERS.COM OR THEIR ATTY JGALLAGHER@1800FLOWERS.COM IT WOUND UP COSTING ME 1600.00 TO MAKE HER HAPPY AS SHE WAS SO MAD THINKING I FORGOT VALENTINES DAY AS WELL AS OUR ANNIVERSARY I ORIGINALLY CALLED UP AND DID NOT ASK FORMY MONEY BACK BUT ASK THAT THEY SEND MY WIFE 6 DOZEN ROSES AT NO CHARGE TO ME THEY FELT THAT WAS EXCESSIVE I DISAGREED I FILED AN ACTION IN SMALL CLAIMS COURT IN NEW YORK I GOT AN EMAIL TODAY FROM THEIR ATTY WHO STATES THEY DID NOTHING WRONG AND WILL REFUND THE COST OF THE FLOWERS AND SEND 1 DOZEN ROSES TO MY WIFE I TOLD HIM SEE HIM IN COURT THEIR WAS A CONTRACT BETWEEN 1800FLOWERS AND MYSELF I PLACED THE ORDER VIA TELEPHONE GAVE ALL THE INFORMATION RECEIVED A CONFIRMATION FROM THEM THEY TOOK PAYMENT AND FAILED TO DELIVER AND NOW FEEL THEY DID NOTHING WRONG DUE TO THEIR BREACH OF CONTRACT THEIR WAS DAMAGES AND THEY FAILED TO UNDERSTAND THAT I URGE EVERYONE TO CONTACT THE CORPORATE OFFICE VIA PHONE EMAIL ETC AS WELL AS TAKE THEM TO SMALL CLAIMS COURT Don't let them get you FRAUD
I order three sets of flowers for my wife, mother and mother in law for Valentine's day. I paid $20 extra each for special delivery. My mother got dead flowers, my mother in law got a bouquet vaguely resembling the photo and description on the website and my wife got NOTHING. I called the local florist at noon on Valentine's Day to check on the status of my wife's flowers. I was promised that they would deliver by 1 pm. My wife saw numerous deliveries to her office from this florist, but not hers. I called the florist to redirect them to my house at 3 pm as my wife had left her school for the day. Daniel at the local florist(Watermill florist in Fort Lauderdale) told me to call 1800flowers for a refund. 1800flowers was busy for the remainder of the night. I spoke to "Rachel" in India on 2/15. She was very sympathetic until I asked for a refund. Then, she faked a bad connection and severed the call.
Please tell all of your friends not to use 1800flowers ever again. They are scam artists of unbelievable proportions.
I just had an ordeal with 1-800-Flowers and will NEVER use them again. I accidentally made a one letter error on the address and immediately emailed the company to "change my order" and change the letter of the road as a correction. I followed up the next day with a phone call, to no avail. I was told that they couldn't do anything because the flower order was confirmed. I contacted USA Bouquet in Chicago (the supplier) and was told that they just download the labels and couldn't make any changes. I called back to 800-flowers customer service and spoke to a supervisor. My flowers are not coming and I can't get a refund! That was $85 down the tubes! 100% satisfaction guaranteed - FALSE ADVERTISING!
I ordered flowers and chocolate strawberries for my mother in law's birthday, about 132 dollars for both.
Somehow and I assume it's accidental they pulled the money twice from my account, I called as soon as i saw that and told them that was unacceptable and after some back and forth I was assured the would credit my account, send me an email confirming the details and give a twenty dollar gift card as well. That was thursday last, now it's sunday night there has been no email and no bank credit nor any gift coupon.
I realize it's only been a few days but seriously how long does it take to send an email?
Luckily enough the strawberries were delivered only one day late and the flowers arrived the day after that so at least mother in law has something there in the nursing home.