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Order from 1800Flowers was not shipped as promised. Someone from 1800flowers actually called me on the day of the order and advised that it was a difficult order to fill but assured me that is would be delivered prior to Christmas. I was sending this as a Christmas gift to family out of stat. As of 12/29 the order had not been delivered. I called 1800flowers and they advised the order will NOT be filled because they could not find a remote flower shop to put the order together and deliver it. THEN why put the items out on the website and take the consumers money prior to KNOWING the items are available for shipment/delivery. And at the very least they could have told me! I waited and waited and finally called them and then I found out the order would not be delivered. They did offer my money back. We will see if that comes through. I DO NOT recommend using 1800Flowers and I DO NOT have anything good to say about them and this was the first and LAST time I will use them!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I 've been a victim of 1-800 flowers also. They kept delaying and delaying, now they say that it was delivered and it is not true. The show no proofs of what they are saying. These people are cheaters.
Another Victim! I ordered flowers that apparently they never had to begin with and were not delivered. I then placed a new order, which, more time and hassle to only have it happen yet AGAIN. The time alone was a hassle, none of the employees speak proper English (likely also within the scam, they certainly understood I wanted my money back) every letter spelled out for them, sometimes several times. When I called to tell them nothing was received and I wanted my card refunded, they replied that "We can only give you half back as the order was placed, we can send an apology to recipient, and give you 20% off your next order"! Oh my word! My time, two orders placed, no flowers ever delivered and charged and the audacity of their reply! More time spent with my bank today to open a fraud claim.
DISCUSSED! DONT WASTE YOUR MONEY or TIME - ITS A SCAM!
My 1st and LAST time I’ll ever use 1800 Flowers!
1) Agent language barrier caused huge issues
2) Agent gave me wrong customer ID for tracking
3) Agent guaranteed and confirmed delivery date, then changed without notice or asking me
4) No email or any confirmation
5) Called to cancel order, transferred and left on hold 1x for 37min 2nd time almost 1hour
6) Asked for supervisor but given runaround when there was no one
7) Agent left my “ticket” open so no other Agent or Supervisor could access my order to cancel and refund me
8) Was told I’d be contacted to be refunded when “ticket became available (NEVER HAPPENED)
9) then CHARGED TWICE! I don’t have the money spent nvm charged twice?!
10) Couldn’t be refunded bc order was “in-process” but nothing done on florist end!
11) Come to find out the changed delivery date was again wrong (per their local florist) and can’t deliver until 4-5 days later
12) Florist now not answering so I was told by Agent to “Wait and See”!
13) I had to remind Agent that all my calls are/were recorded by them and they should review and own up to the lies, wrong information given to me! JUST MAKE IT RIGHT! ... but of course they don’t have access to information (the recorded calls) that’ll prove CUSTOMER WAS WRONGED!
REALLY?! ILL NEVER USE THEM AGAIN AND FURTHERMORE I’ll WORN EVERYONE ABOUT THE AWFUL, RIDICULOUS LACK OF CUSTOMER SERVICE I RECEIVED! I WAS SCAMMED!
The worst. Stoke my money, on mother's day no less. Absolutely terrible company and experience. They will rip you off, and mingle finger you when you combine. How are they still in business? Flat out criminal. Never ever use this terrible service. You will regret it.
I am also a victim. Ordered flowers for my friend's mother. My friend died last week. Delivery was booked for July 13th. It didn't arrive. The company first said that they didn't get enough information to complete the order despite the fact every single piece of requested information was provided. I have confirmation of my order in a screenshot. They took the money and I also have proof of that from PayPal and my bank. Then they told me my order doesn't exist. I am on my 25th email with them. Each one comes from a different agent asking for the same information. I send them the screenshots and they refuse to open them. One agent told me my case was escalated and I'd be refunded. Now again my order doesn't exist. I've filed a claim with PayPal and they refuse to acknowledge that. Also filed a complaint with the better business bureau. They're a complete scam and I won't stop until I am refunded.
PLEASE DON'T WASTE YOUR TIMNE NOR MONEY ordering from this place! they've been around since the 70s & there is no excuse for them to do business in this manner! they are very unprofessional and really don't care about what you have going on. When you can make an online order and they gaurantee that your order will be delivered and it's not on someone's special day it really just sucks! so go to your [local florist] they will do such a better job than my 1st experience that i had with flowers.Com please listen and read the reviews that you see above. Their csr suck and they aren't out to help. So please be advise!