21st Century Insurance / 21st.com
Reviews and Complaints

I am trying to create a log in Account. The website keep saying my auto policy does not exist. And my driver's license number also does not exist. 3 or 4 times unable to get through last time I called. The recording said that was in 20 minutes wait time. I was on hold for 1 hour and 28 minutes. Finally spoke with An agent who told me that their computer was running slow and she put me on hold and then hung up. I called you back again was told the was it 20 minute wait time. Very very frustrated I want to create an account so I can log in to my policy I believe there's a payment due but I am not certain and since I cannot access my policy I cannot do.

Update:

After sending numerous emails and waiting on hold in an attempt to cancel my 21st Century Insurance policy, I finally decided to call the California Insurance Commissioner to complain. They apparently have been receiving several calls a day for the same. They said to try calling this number [protected]), which I did. Low and behold, I got a live person on the phone. She apologized and said they are attempting to hire new reps and people to answer the phones. I subsequently cancelled my policy.

Every time we have needed to call the customer service line the wait time has been OVER an hour. We recently have just wanted to cancel coverage on one vehicle, but the client portal would not allow it, even though there is a tab for cancelling a vehicle. So, we are stuck trying to get through on the phone. Completely unacceptable. Blatant disregard for customer needs. Going to fire them and find another insurance company.

My policy number is [protected]. I called Roadside Assistance today, 6/6/23 to address a lock out during the 11:00 lunch hour. I was told by the customer service agent that I was not in their system and they could not find me so I would have to pay for lock out service with a credit card. Since I was locked out of my car, I had no way of giving my policy number. She stated there was no other way to find me in the system.

I don't think it was right to ask me to pay for a service that is suppose to be included in the $1800 six month policy fee I already paid for. I had to Uber back to my work and problem solve how to get back to my car. This is unacceptable service. You just lost a loyal customer.

On July 16, 22 at around 5 pm, I called 21st roadside service for a tow. After being on the phone for at least an hour the assistant came on the phone and said she couldn't find my policy [protected]) then she hung up on me. I called back at least 5 more time's explaining that I'm a 21st century client calling for roadside service and not a Farmers customer, my policy was finally found. I informed the lady that I was in a bad place on Eleventh St (highway 205) in Tracy California, again I was put on hold for nearly another hour before being told that she was trying to find a provider. I then called a friend that resides in Tracy, he came because he is aware of the rural area we were in, so he came jacked up my car, removed all the lugs except for 1, by this time the roadside found a provider that came about 45 minutes later. He removed the 1 lug, put on safety tire with 3 lugs and told us we'd be safe to drive to Modesto on the safety tire, which was low on air. He was asked to inflate tire. Then we were told his truck doesn't have air, but we would be able to make it to Modesto. After getting on the the rural road, the tire began shaking, wobbling, grinding and making noises that was terrifying. We could only drive 5-10 miles on the rural road with no lighting, no human existence with cars and 18 wheelers almost hitting us from the rear because they couldn't tell if we were on the road with flasher's on ! This was a most terrifying evening. Yet we proceeded the 20 mile journey. Also we were to be charged $175 for a tire change ,out of pocket $100 (that only 1 lug nut was removed by the two man) we told him we'd had the insurance for decades, he called his dispatch, they still told him to collect the $100. The safety tire is no longer any good the lugs have grinded larger holes and the rim is torn up. This has been a most stressful time ever for 2 disabled seniors, out in a rural area with no help and afraid to stop

I received a notice from my auto insurance company (21st Century auto insurance) that my auto payment was "Declined". When I called my bank and asked why it was declined they researched it and informed me that it was "never presented" to the bank. I was charged $20.00 for a "Declined" auto payment when they were able to get the payment when I gave them the same information they had on record. When the bank provided the proof to 21st Century, they recognized the error and would refund the $20.00. I asked a supervisor(Team Leader) if he would let me know why this happened. Still waiting for both the explanation and the $20.00, It took two days and four hours of phone time. I policy will change to another company in 3 months.

My wife was falsely accused of having an accident. The other driver filled a claim with her insurance company and made a fraudulent police report. The police report indicates that there is no damage to our vehicle but 21st Century claims adjuster paid the claim to the other party, indicated my wife was at fault, without every contacting her for her side of the event. They are refusing to review this claim now and they raised our rates by $1600 a year as a result.

I submitted an online form for a quote on auto insurance. After accepting their price they advised me to arrange for payment online. I paid in full for 6 months, then found that they had changed the coverage to accomodate the price. I called on the phone to assure changes in coverage and a new price. The old incorrect policy was canceled and a new policy issued. It has now been 2 weeks and I can't get a refund for the original policy. I also can't get any TRUTH from anyone there. They seem like practiced liars. Do not trust this company.

21st Century's latest scam is to charge $15 fee when your automatic credit card payment (AutoPay) fails. They are charging you $15 for nothing basically. It doesn't cost them a dime when your AutoPay fails.

21st Century recommends using AutoPay to avoid the $3.50 fee for a one time credit card payment., what a joke.

You may have heard about the recent data breach Global Payments, a credit card processor that processes $120 billion in transactions per year. 1.5 million credit cards were affected, including my Visa card. Bank of America issued me a new card. Soon after that, I received an email from 21st Century stating my AutoPay failed and my account was removed from the AutoPay plan. The email said nothing about a fee, I noticed the fee when I logged in to update my credit card and renew my policy.

I imagine 21st Century made hundreds of thousands of dollars from the credit card data breach. Makes me wonder.

I refuse to pay $15 for nothing. I will be calling 21st to renew my policy. If they do not waive the fee, I will wave bye bye to 21st Century.

DO NOT DO BUSINESS WITH 21st CENTURY. Their rates may seem appealing at first but that will change. I chose both auto and home insurance coverage only to see unjustified rate increases of up to 18% a year. They are like a loan shark.
Also, if you file a claim and you will regret it! They will get their money back quickly by hammering you with rate increases. They will not respond to emails sent directly to them over a period of weeks through their website.

PLEASE DO NEVER TAKE AUTO INSURANCE OUT WITH THIS COMPANY IF YOU DECIDE TO NOT USE THEIR SERVICES LIKE I DID. I DID TAKE A POLICY OUT WITH THEM AND WITHIN TWO HOURS I FOUND A DIFFERENT AUTO INSURANCE COMPANY WITH MUCH BETTER RATES AND CANCELLED THE POLICY I HAD JUST TAKEN OUT WITH 21ST CENTURY. WELL THEY HAD TAKEN THE MONEY OFF MY DEBIT CARD AND NOW IT IS LIKE A NIGHTMARE TRYING TO GET THIS REFUND BACK. I HAVE TALKED TO MANY REP’S AND EVEN A SUPERVISOR WITH ALL OF THEM HAVING DIFFERENT WAYS I AM GOING TO RECIEVE THIS REFUND AND IT HAS BEEN ALMOST TWO WEEKS NOW AND NO REFUND. I AM FURIOUS WITH THIS COMPANY AND WOULD ADVISE ANY ONE CONSIDERING TAKING OUT INSURANCE WITH THESE PEOPLE TO PLEASE GO TO ANOTHER COMPANY, THESE PEOPLE WANT TO TAKE YOUR MONEY BUT DO NOT WANT TO RETURN IT IN A TIMELY FASHION.
I WILL BE FINDING EVERY WAY POSSIBLE TO GET THE WORD OUT TO CONSUMERS ABOUT THIS COMPANY.
IF ANYONE HAS HAD TROUBLE WITH THIS COMPANY EMAIL ME AT [protected]@gmail.com AND LET ME KNOW YOUR STORY AND MAYBE WE GET ENOUGH PEOPLE TOGETHER WE CAN MAKE THEM TAKE NOTICE AND THEY WILL CHANGE THE WAY THEY DO BUSINESS.

21ST CENTURY INSURANCE
P.O. BOX 155510 WILMINGTON, DELAWARE [protected]
[protected] | http://21stcentury.com

I had been a customer of State Farm, but in July of this year, I switched my auto insurance to 21st Century Insurance after they gave me an insurance quote which was $175 a year cheaper.

My current six month policy premium with 21st Century Insurance is $543.57, so imagine my surprise when I received my policy renewal the other day and discovered that my renewal policy premium will be increased by approximately 38% to $749.81!

I have no idea why 21st Century Insurance feels the need to increase my premium by such an outrageous amount, as I have not had any tickets or accidents since long before I became a customer last July, and the premium increase is far more than the 5% across the board rate increase that they notified me of in the policy renewal paperwork.

Since there is no reasonable excuse for a 38% increase in my insurance premium, I emailed them and asked them to give me an explanation as to why they feel that they have the right to raise my premium so dramatically. It has been almost 2 weeks, and I have not yet received a reply.

Since we live in a free market and I am not obligated to remain a customer of a company which is trying to rip me off, I reserve the right to find a cheaper insurance premium with another insurance company. If 21st Century Insurance will not lower my insurance premium to a more reasonable amount, I won't renew my policy when it expires on January 1st.

Before I became a customer of 21st Century Insurance, I was warned by a friend (and former customer of 21st Century Insurance) that they are an unethical company and they would dramatically raise my premiums after the first six months. As it turns out, my friend was correct, and I was a fool for believing that they were an honest company. In my opinion, 21st Century Insurance is nothing more than a bait and switch scam!

I will remain a customer of 21st Century Insurance if my six month renewal premium is priced at $570.75. This amount reflects a rate increase in the amount of 5%.

I have absolutely no intention of renewing my insurance policy with 21st Century Insurance if they attempt to charge me any amount over $570.75.

21st century auto insurance(Farmers insurance)- will take care of most of the bills-until you have to have surgery. If you are the walking wounded( hurt but moving) do not just go to your doctor but go immediately to an emergency room for MRI and MRI with contrast dye for pictures, if you wait and go thru their treatment routine-I went to my own doctors, they will delay your MRI, s and surgery. Presently 2 years after the accident, found out that I needed neck surgery which costs 85, 000.00 dollars. Also left with-untreated scar tissue in lower area, just below right ribs-21st century insurance stopped paying every month till doctor dropped my treatment-ultrasound. when came time for settlement was sent to: Examination Mill(Dr. Kevin Hanley) thru Carepathsolutions.com-2160 north central road, fort lee, new jersey-[protected](Linda Reina and Louis Rosenburg-N.J.Politicians) They sent me to false address at: Dr.Kevin Hanley-1420 Locust st.Philadelphia, Pa.called My attorney -get new address-IMX-Medical Management Services-two bala plaza, suite 600-Bala Cynwyd, Pa.[protected](another examination mill)-(donated 10, 000.00 dollars to Bob Gray-insurance Lobbist, for insurance companies to circumvent payment plan set by Government using computer programs simular to Collossus Program-https://atrinity.securesites.net-claimstat.com-claimstar.com, etc. approx-50 companies, to put more money in their pockets and not to suffering insurance customers). Dr. Kevin Hanley says I am well enough to work. Even though I can not lift anything or bend over without severe pain(every 5th or 10th time I bend over from scar tissue in Liver area of my chest.
My arms go numb and fingers if I carry a load in my hands, nerves in my neck and back pinch, have to rest for one to 3 days depending on severity. I had to hire someone to carry tools, equipment and turn wrenchs for me.
Dr. Kevin Hanley has not practiced any Orthopeadic surgeries in last 20 years, that can be found, but has made about-500, 000.00 dollars a year testifing for insurance companies in their favor, several court testimonials are available online, I will leave you the public to decide what is going on. I wont even tell you not to buy 21st century insurance or farmers insurance-you decide.
Also see: www.farmersinsurancegroupsucks.com

My car was hit by one of their insured on July 5th, and to date (August 13th) we've STILL not received a settlement on this claim. I had a total of four claims adjusters and one "total loss" adjuster during this six-week period. The company representatives obviously read off cards, do not provide needed information, do not return calls in a timely manner, and refuse to authorize a rental car for the entire time the claim is being processed. I had to contact them initially to get any sort of action on my still pending claim. The first adjuster, who barely spoke English, insisted that the car had to be moved from the towing company to one of their "secured lots" a distance of nearly 200 miles away instead of simply sending an adjuster and totaling the car. They insisted on getting a release immediately so they could move it and did not allow us ample time to drive nearly 50 miles to remove belongings from the vehicle. Now they won't pay shipping to send my son's electric guitar and other belongings which were in the vehicle. All in all, this company is a nightmare to deal with!

21st Century Insurance are crooked and deceitful! I received my new insurance bill for my 2003 vehicle to find that my insurance had been raised $252 for 6 month period, which is $504 a year. I have been insured with 21st century Crooked Insurance for over 7 years. I have no tickets or accidents and have been a loyal and good client. This is disgusting and a number of other profane words. How sad that our government does not protect us from this type of shady business practices.

Needless to say, I will be changing my insurance carrier and telling everyone I know to follow suit.

I was involved in a car accident on 12-26-06 at the Westfield shopping mall in Arcadia, CA. I was waiting for a parking space. A car in back of me tried to pass me, but she miscalculated and ran into my car. My driver side taillight was hit, her mirror on her passenger side of the car fell off and was dangling by a cord.

I called the driver of the other car (Toni) on 1-3-07 after I got the estimate for the damages. She called me back the same day at 6:21 pm and left a message on my cell phone voice mail telling me to go ahead and claim her insurance (21st Century Insurance). I did as she told me to. On 1-9-07 4:14 pm, 21st Century called to say they wanted to inspect my car on 1-10-07.

I had left my car with MAC body shop. At the time I left my car with MAC, I had instructed them to not do any repairs on my vehicle until they get approval from 21st Century saying they are willing to pay them. I told the 21st Century rep at [protected] that I had left my car with MAC and that they were welcome to go do the inspection over there anytime they wanted. The inspector went to MAC 1-10-07, inspected my car's damages including determining the fault of the collision was associated with Toni, wrote up his own estimate for the body shop which amounted to $ 1,020.14, and approved of work to be done up to that amount. The body shop then immediately got started on the job. Michael Campos of 21st Century [protected] then called me 1-11-07 at 3:31 pm, left a message on my voice mail stating that 21st Century "will be paying for the damages and that the amount was going to be $ 1,020.14." A check was issued from 21st Century to me for the amount of $ 1,020.14 on 1-12-07. I then received a call from Michael Campos on 1-16-07 at 2:10 pm saying that they were going to be disputing the charges. This was 6 days later after he had approved of the repair with the body shop. Not knowing whether the body shop was already finished or nearly finished with the repair, I told Mr. Campos that he should call the body shop immediately regarding the situation. On 1-16-07, Mr. Campos had also approved of 21st Century paying for my renting of a van for $ 30 per day while I did not have my own van to use. I did not hear back from Mr. Campos or the body shop. I then received a letter from 21st Century on 1-19-07 stating they will be disputing the charges.

21st Century stopped payment on the $ 1,020.14 check on 1-19-07 and even incurred a $ 5 charge against my account for the stopped payment.

I called the body shop on 1-22-07 and was told by the owner Joe that he was informed that 21st Century was going to be disputing the charges. Joe had told me that he had been trying to reach Mr. Campos for the past few days but has not received a call back from Mr. Campos. The problem was that Mr. Campos had approved of the work initially and now is disputing the charges AFTER the entire work was done. Joe said it was too late by the time Mr. Campos told him of the dispute, because the work was already all completed. Mr. Campos WENT BACK ON HIS WORD. Now the body shop must be paid because they had already done all the work amounting to $ 1,020.14, what the inspector had approved on site with his own written estimate, and now 21st Century says they are disputing that amount. This was the amount the inspector felt was fair by his own determination. I was left without a car to use because the body shop would not release my car without being paid.

Mr. Campos says they are disputing the amount because they do not believe the damages to my driver's side of the car was due to Toni. I do not know why Mr. Campos cannot understand this logic. I was at a full stop waiting for a parking space in the parking lot aisle. Toni tried to pass me and in doing so, Toni's passenger mirror hit my taillight on my driver's side. Toni's mirror started falling off her car. The mirror was swinging and dragging as she continued to drive along side my driver's side of the car and the mirror swept across my driver's side of the car inducing the damages. Toni finally stopped in front of my car.

I attempted to call Toni to try to get her to pay for the damages numerous times. Her parents were always the ones who answered the phone. I was told that it was because Toni felt the amount 21st Century approved of was more than what she felt it should be, so she told her insurance company to dispute the amount, thus explaining the 6 day delay and the stopped payment on the check. I was told by her parents that they would not allow me to talk to her.

I then got my insurance involved. The only problem was, I have a $ 1,000 deductible. I had to pay the $ 1,000 to MAC. My insurance paid $ 20.14. My insurance then told me that they would try to recover my deductible from 21st Century. They tried, but 21st Century said they were sticking to their position of not paying. 21st Century said they have photographic evidence that Toni's mirror was no longer dangling by a cord and that it was not possible for her mirror (position after being pulled back up) to hit the side of my car where it did. (This was because on 1-3-07 when I called Toni, she told me her brother knows how to do body work and offered to repair my car for me. I told her I'd prefer a licensed body shop to do it. She then told me of a cousin of hers who works in a body shop, but was on vacation at the time. - Either one of those guys could easily have repaired her mirror for her before the inspector went to take pictures.) When I told 21st Century Toni's brother and her cousin could possibly have repaired her mirror for her before they took photos, the 21st Century rep replied "Well, yea, anything's possible, but we're not going to call our insured a liar."

Instead of paying the $ 1,020.14 for repairing my car, 21st Century issued a check for $ 92.01 for repair of only my taillight. 21st Century later also requested that $ 92.01 check to be returned to them before they would even reconsider payment of a different amount. To this date, I have not been reissued another check, but they called to say they will not change their position. In fact, the 21st Century rep said they should reissue another check in the amount of $ 92.01 to be sent to my insurance company so that they could deduct their $ 20.14 out of it.

21st Century also sent me a check for $ 100 in exchange for signing a release for bodily injuries for them because I had complained of headache and bodyache at the time.

21st Century sent me a check for $ 15 for rental car because they said they were only responsible for the taillight, which the $ 15 should cover the time it takes to repair the taillight. (I was left without a car to use for 78 days @ which Mr. Campos agreed to a fee of $ 30 per day.)

I have not cashed any of the checks because I do not wish to waive any of my rights. I feel there has been a great injustice done.

I am a physician and I had a lot of time lost form work due to this incident.

I have recordings of the messages 21st Century had left me, agreeing to payment of $ 1,020.14. I have copies of the check they took back later in the amount of $ 1,020.14

MAC had written me a note saying the damages they saw on my driver's side of the car was consistent with an object possibly a mirror that dragged across my driver's side, which is consistent with what I described to them due to the POSITIONING OF THE MARKINGS ON MY CAR. I do have the estimate the inspector gave the body shop that was done by his own calculations, observations, and judgment, which amounted to $ 1,020.14.