3 Day Blinds
Reviews and Complaints

I‘be already made a complaint a few hours ago regarding the living room blind, and it’s just one thing after another! The blind in the dinning room has a major problem too! The header at the top is a different shade as the other part of the larger blind! I have not had these blinds that long and its
One damage blind after another! Then when I call all day yesterday and wait on hold 3 times between 1 haft hours finally let them call me back with no response! Where do you have these blinds made! I want my money back! You sold me a bunch of seconds!

I had a contractor come to put up the blinds and one is in correct and does not fit. It is supposed to be 28 inches but it is actually 38 inches.
The consultant made an error in her measurements. I can't get customer care, the owner in Modesto (CA), or sales rep to assist me in the correcting their mistake. I have made numerous outreaches requesting help.

This business has the worst customer service of ANY company I have done business with. My wife and I contacted them (July 1st 2021) about installing a blind system for our kitchen skylight; After numerous problems concerning our order AND after paying for the entire order ($840.36) up front, we made the decision to CANCEL our order. Their sales person (Amy Lauffer) promised us a full and complete refund of our $840.36; I have attempted to make contact with Amy Lauffer to find out when we will be receiving this refund check - Amy has not answered this question for us (nor have we received any refund or communication from 3 Day Blinds), but keeps telling me "They are working on it" and provided me with a CASE # 113-0174-H7M3 along with a direct customer service telephone number [protected]). When I attempted to reach their customer service via this telephone number (and being placed on hold for 20 minutes), I was unable to do so because apparently it's virtually impossible to reach a live person. I have again called Amy Lauffer and have NOT received call back.

I live in Marana AZ. I have called 3 day blinds asking to estimate (and install) curtains on my windows. I have purchased a model house and wanted my window cover look decent. That is why I did not go to Home Depot and called custom installation.They have sent Design consultant Glenn. I was 10 minutes late and at the time I arrived my son let him in and consultant was measuring the windows. I asked him why he is measuring only window dimensions and not the area to be covered (for curtains). He replied that he did not know what kind of cover I wanted. Well, first, I explained it very clearly when I placed a request for an estimate, second, I explained it over the phone when they scheduled this meeting, third, Glenn could ask me when he arrived if he had questions. Instead of measuring it right (dimensions needed for curtains), he tried to convince me that shutters or blinds are much cheaper that curtains, continuing measuring just windows size. It was shocking to me because I clearly stated what I want. It felt like he does not listen what I am asking for. Then, I asked if he could show me examples of material for blinds so I can determine if any color would match. He replied that he wants to "finish what he does, and then show me examples". When he finished measuring, he packed his suitcase and said that he would send me an estimate for the blinds (even though I asked for curtains). Also, it was obvious he is not about to show me examples of materials. I was taken aback and asked him to send me both estimates-roughly: for blinds and curtains. He became very angry and said that I "need to make my mind" and decide what I want! He stated that it is too much work for him to run 2 estimates (for blinds and for curtains). I became speechless and only reminded to him that it is his work and I called them for custom installation, and only that is why I pay triple price. The next morning he sent me 1 estimate $11K total for blinds with material I have never seen!
Here are highlights:
1. I knew what I wanted, but he rejected to complete estimate for the product I asked. Most probably because he was half way done measuring the windows (for blinds) instead of area to be covered (for curtains) in error, and he did not want to redo his work.
2. He did not display to me any examples of material so I could select one that matches my house.
3. If you claim yourself as a customized blinds installers, then you need give your customer a choice, as a minimum. If you cant run 2 estimates because its too much work for you, then you are out of your mind to charge that $ for customized service. Home Depot care is much friendly and useful than yours.
4. Rudeness. You need to learn to serve the customer.
Highly recommend to look for a different vendor

We ordered 11 blinds and were told it would arrive in 30 days. After 30 days we called the company and were told it would take another 30 days. The representative was having a hard time locating our order. Upon receiving the material 2 of the 11 blinds malfunctioned. A technician came rather quickly and told us we would hear from someone with 48 hours. He agreed that 2 blinds needed replacement. After not hearing from anyone we began the "chase" and were given the run around. 6 months from placing the order we were still in verbal communication and more blinds malfunctioned (8 out of 11). The company has horrible service, bad products, and does not reply in a timely manner.

My name is Karen Roberge and I live in Mesa, Az. I've been dealing with so much with this Co. Since June of last year. I wanted to have shades put throughout most of the home. I have had nothing but problems from the time they came to still now and the job is still not finished. We paid a lot of money to have this done and everything about this experience has been terrible. From the beginning we had many shades show up that had stains in them, cuts in them and holes. I was then sent to a case manager Will Padiernos. He has done a terrible job at getting this resolved. We finally did have shades redone after I had to sacrifice 4 days of my time throughout a period of months from June to present. And now I still have an issue. The only reason I was able to get things even to this point is because I had to keep contacting your co to get them out here. For some odd reason they said after 6 months that they did not have my phone number or anything . When I called they lady said my address and contact info had somehow been changed to someone else's. Ridiculous how that could have happened. The orders were never right, even though the installer would call from here in front of, tell them what I needed and the. Months later, they weren't ordered or they were the wrong order. This happened over and over. Plus the times they told me they could do something different for my valences then to find out they couldn't months later and that guy didn't know what he was talking about. Many times of having installers to my home and not having what they needed. Wasted time! Then the last installer that came said the other installer did not install them correctly. He said we needed to have an installer come with the supervisor to learn how to do it right and fix them all. Then, Will sent me a message saying we need to send them out AGAIN of course. It was on Christmas holiday so I did t return the call right away. Then come a week or so later I get an email saying that the installer said the issue was resolved and closing out my account, when in fact no one had ever returned to fix them. The last installer told me many ways about how they were installed were wrong. And could cause problems in the long run. Now I've had these like this messed up for months and no telling what problems may have been caused for me in the long with them installed this way. Then if coarse if they break later it will be considered my fault when I know they are not installed correctly and probably have already worn incorrectly, impacting the product life span. For Will to send me an email closing out my account was all I could take. I felt I've been super patient, but after about the 5th time then coming to house my patient ran out. And now this! I am very upset and don't know who to contact now to get this resolved. And just the entire process has been terrible. I paid all that money and got treated terrible because of the poor communication throughout the co and also because of the poor product! I hope you can somehow remedy this. It's disappointing to see a large co that I chose from many others I was looking at and now regret everything about it. The only thing good I can say about this co is the installers were nice. But nice is not all it takes. And 50% of this issue doesn't even have to do with the installers. I have emails tracking g most of this activity as well. My email is [protected]@gmail.com

Spent over $5, 000 on blackout blinds for 3 windows and 2 skylights. 2 people from 3 day blinds showed up to measure the windows. Several weeks later: Install day- none of the blinds fit the floor level windows. Not to mention aside from not fitting they were all lopsided, crooked, and had uneven edges. The installer tried to say that my window frames were crooked! The installer goes on to say that 2 of the blinds are "acceptable" but 1 was so bad it would probably be remade. He stood over the skylight shades, he had no idea how to install them and said something like I'll figure it out, not to mention he didn't have a ladder tall enough to reach. I refused delivery. 3 day blinds failed to acknowledge issues with the 2 blinds they deemed "acceptable" - and didn't even concede that since they mismeasured ALL THE FLOOR LEVEL WINDOWS- that there could be an issue with the skylight measurements. Your customer service is HORRIBLE! Give me back my money! You have damaged my window sills not to mention YOU BROKE THE BLINDS THAT WERE PREVIOUSLY ON MY WINDOWS AND I HAVE NO BLINDS OR CURTAINS FOR SEVERAL WEEKS! Reordering different products with a 6 weeks delivery timeframe is NOT ACCEPTABLE regardless of whether or not you think your horribly made ill fitting LOPSIDED blinds are "acceptable" By the way- I took a level to every inch of my window frames and despite your company claiming my windows are faulty- it is actually YOUR HORRIBLE PRODUCTS. Decent customer service and actually acknowledging you completely failed plus an apology would have gone a long way- instead deny deny deny and try and force horribly made blinds down my throat. THOSE BLINDS WOULD NOT BE OKAY IN ANY OF YOUR EMPLOYEES HOMES! REFUND MY MONEY! $5, 000 and you damaged my new home!

Sant Chawla
Kusum Chawla
30 Seaside Terrace
Santa Monica, CA 90401

Contact Person
Lori Grey
3 Day Blinds

Case Manager Name: Akilah Thomas
Case Manager Email: Akilah.Thomas@3day.com
Case Manager Phone: 949-236-3530
Phone: 800-800-3329

Dear Akilah Thomas and Lori Grey,

On March of 2019, I bought Honeycomb blinds Heirloom Grand Cell Twilight. Unfortunately, your product has not performed well they are a hazard to my grandchildren, the cords were not installed correctly and are hanging down to the floor, this is dangerous with young children they can accidently become tangled up and choke. According to the law this year of 2019 there should be no hanging cords, blinds must either have no accessible cords, so there will be no strangulation risk, blinds should be supplied with child safety devices which must be fitted by manufacture. To resolve the problem, I would appreciate you removing the blinds from the apartment's units.

I look forward to your reply and a resolution to my problem. I will wait before taking legal action against 3-day blinds.

Please contact me at the above address or by phone

[protected] Sant Chawla
[protected] Kusum Chawla

SEE PHOTOS

I ordered my new blinds on April 13. I keep getting told that they had pieces out of stock, so they were finally installed on May 28. Then one of the blinds was missing a part, so I was told they would order the weight that was missing and I would get it in about a week. After calling multiple times over the course of the next month and half. On or about July 5, I called customer service again because I had still not received the missing piece, which meant I could not open and close that blind, and one of the other blinds they installed fell partially sheering part of the new blind. At that time I was asked to send pictures of the broken part. I did and never got any confirmation of the email. Finally on either July 7 or 8, I received a call that 3 day blinds finally received the missing part. I asked if they would also be fixing the broken blind, and the installer had no idea what I was talking about. I was able to make an appointment for the installer to put in the missing part 7 weeks after the original blinds were put in, on July 16. Clearly, I was lied to. When the installer came, he was a nice guy, but had not idea about the other issue with the blind. He kindly fixed the bracket that had fallen, took pictures of the sheered blind and told me to call the company again to fix the issue. So now I still have to wait for 3 day blinds to fix the blind and I will likely take another month or two to have them act. Saying that they get you blinds in 3 days or so is a complete lie. From start to almost finish (not counting the sheered blind) has taken more than 14 weeks, or more than 4 months! This is crazy. Also, I was told that I had order a "light filtering" blind, which is not so light filtering, but rather pretty dark, making it so that I still have to either had the blind fully open to get light or turn on my lights inside my home. Knowing what I know now, I would not have used this company.

Their consultant completely misled up into ordering a product that apparently does not even exist. A fact that we only learned from the installer - AFTER he installed the shades. I wanted a top down/bottom up shade for a bow window and a regular window. Consultant led me into ordering this style with the duoshade feature. I am now stuck with shades that do not work with my style of window (bow window, the whole neihgborhood can see in when you raise them) and am out $2, 308.15. An exorbitant amount, the product is nowhere near worth that price. Further, trying to resolve it with 3 day blinds was a lesson in futility and beyond insulting. They will ignore your calls, leave you on hold forever, refuse to help you and call you a liar who ordered the wrong thing. It's one thing to make a mistake, another thing entirely to not own up to it and treat your customers so poorly. STAY FAR AWAY from this company!

I had a Design Consultant from 3 Day Blinds come to my house on 4-18-15. I asked her one specific question about the operation of the blinds. I wanted to be sure that I could tilt the blinds up or down to redirect the sun, even when the blinds were partially open at the bottom. She assured me that this was possible so I placed the order (#[protected]). Upon installation I discovered that not only could I not tilt the blinds up to redirect the sun even when fully extended but when partially open at the bottom they cannot be adjusted at all and you cannot see through them. These are not the blinds that I ordered, they do not perform as the consultant described. 3 Day Blinds refuses to stand by the claims made by their consultant and refuses to refund my money for the blinds that are useless to me. I want a full refund.

The "custom" drapes I ordered ($2, 000) are terrible! The craftsmanship is horrible, they do not drape nicely, they are puckered and do not pleat correctly. This is the second set, I returned the first set because of a similar issue. 3 Day Blinds refused to refund my money. The "designer" was a joke, didn't know what she was doing and agreed with me that the drapes did not look good, but could do nothing about getting me a refund. I could buy drapes at WalMart that would look better than what they gave me.

I ordered window coverings from 3-Day Blinds totalling over $5000. The shades were expertly installed and look and operate well. The problem is that I also ordered a cornice board that covers the roller at the top of the window. As simple as that may seem, 3-Day Blinds is incapable of manufacturing them properly. Believe it or not, I've been sent three different orders since October 2013, and every one was defective in some way. Really, how hard can it be? Be very wary of this company. The product comes out of Ensenada, Mexico, and based on my experience, will never, ever be right. Unbelievable!

Curtains were installed very wrinkled, were not measured properly, were lost, left a previous drape tensioner showing, mounted a new rod on top of existing rod--how stable is that and how good does that look with previous bar showing above curtains? Not willing to address rod issue--"not their problem." said they could not remove drape tensioner without damaging baseboard. Not willing to refund money. Save yourself stress and a lot of, money--AVOID. Have already gone to BBB.

On 4-23-12 I had my kitchen/family room blinds installed at which time I noticed that the valance was not color coordinated with my blinds - looks totally unfinished which I mentioned to the installer & he was going to call that evening . After he left (as he was in such a hurry) I noticed that the blinds were getting hung up on screws that he installed and I know that they will rip if you do not close them very carefully . I called the next morning and was told they will be fixed ASAP. Several attempts have been made to rectify this and still no result. I'm given every excuse they can think of. i.e they changed the head rail system and don't offer that anymore and now this morning I was told the order was placed on 5-08-12 How long does it take to cut 2 pieces of colored plastic for inserts to coordinated the color? I'm afraid to open my blinds for fear they will rip and after this experience I will be stuck with ripped blinds. I left 4 messages with the "design consultant" and have not heard back from her. The last conversation I had was on 5-9-12 and was told 2 to 3 days well it is now 5 days and haven't heard a word. By the way their web page claims they are a member of BBB but BBB does not claim them. Isn't that against the law?

3 Day Blinds took 2 of our blinds for repair and never returned them.
One of the blinds has been missing for more than 6 months!
Every time you call customer service you are put on hold for more than 10 minutes and asked to repeat the entire history of the case.
Each customer service representative will provide a different story on the status of the blinds.
Customer service will not call back as promised.
They will not provide a plan on how to resolve replacing our blinds, that they took for repair
They will not commit to reimbursing to have another company come to replace lost blinds that they took for repair and lost!
I may have to go to small claims court to try to be reimbursed.
Incredibly unprofessional service at 3 Day Blinds.

3 day blinds what a joke. The unprofessional blind design consultant measured our windows on DEC 9th. Today is Jan 11 and the installer still has not received all the blinds we ordered.
I was told one set of blinds were built but were sent to the wrong installers address.. I had to find this out myself by calling California 3 day blinds service center, they did not contact us... 3 day blinds just made us wait & wonder.

Also, 4 out of 5 blinds were ready in DEC. We called customer service to see if we could have the 4 blinds installed, they said they would charge us an extra $60 to come back out for the 5th one to be installed.

We have been dealing with 3 day blinds for over a year!
These are just some of the problems we have encountered:
The blinds were measured several times by several employes and mistakes were made every time.
The wrong colors were ordered.
Factory mistakes on product.
Drapes were cut uneven.
Valances wrong size, color and style.
A refund was promised for install and never delivered.
Rep refuses to call back to me and will only call my wife.
Takes days sometime weeks to get any answer.

This was not a difficult install, the windows are square and easy to get to.
One can only conclude that incompetence runs ramped through all levels at 3 day blinds

3 Day blinds is guilty of false advertising. How can you name your company "3 Day Blinds" when you KNOW that your sales process ensures NONE of your customers will have their blinds in 3 days?

The wife and I went in there last month because we just bought a new house and needed blinds up fast.

Well it took 5 days for the designer to come out and measure, another 3 days for the designer to even put in our order, then 12 days to get the blinds delivered to our house, and now they are telling us it will take another 3 to 5 days for the installer to CALL us to schedule an appointment.

And then probably 3 to 5 days for the installer to come out and put them up.

They definitely should re-name themselves "Somewhere Around 30 Day Blinds".

I ordered blinds for a slider window which included a valance in November, the company sent the window coverings out one week before Christmas, the valance was cracked and measured incorrectly so they sent it back. On January 5th I called the company and they said "the order was held up in corporate" and that she would call me back in 3 days with follow up date to be delivered she did not call back as promised and when I called her she gave more excuses and a different story about needing paint to dry. I called corporate who never called me back. This company did not deliver promptly and does not follow up issues appropriately after being paid which was in excess of one thousand dollars.