AAA.com
Reviews and Complaints

My 78 year old mother and i were in a car accident tonight. It was snowing. I called triple a right way. They told me it would take about 75 minutes for a tow truck. After 85 minutes and no tow truck, i called triple a. I find out that triple a gave the tow truck driver the wrong address and the wrong telephone number. I am then told it will take at least another 60 minutes for a tow. The person at triple a was very rude and told me she was going above and beyond to help me. I have had triple a for years and have not needed it. Now that i know if i do need it the assistance will take hours, i will be canceling triple a.

I really like the services that aaa offers. And for the most part, the customer service is about as good as it gets. Then i got this... Due to recent budget cuts, i had to allow my membership to expire. I have done this before. And when i get flush, i go and buy another year. Today i get a letter from them, and it says, and i quote: "if your membership is not renewed by november 03, 2015, you will be required to pay the auto club as a new member and pay a $20 admission fee, in addition to your annual dues. " i think as a result of this i will no longer have a aaa membership, i have strong arm issues with strong arm tactics, and blackmail falls into that category. I mean, that's exactly how i feel, what a slap in the face. I don't agree with extortion, please join me in boycotting aaa!

I used triple a to get my vehicle towed to and from a repair shop. When it first was towed it made it to the shop fine. When it was towed back, it arrived with a broken window and glass in the back of the towers truck. My spouse had a conversation with owner of the company which was robinson tow and recovery and he sated that they would fix it just get him quote. Because they were sent by triple a we figured we should contact them to make the aware of the situation and it has been a nightmare since. We have been dealing with jen hawkins out of delaware who states she reports to tim crosby and she has been giving is nothing but there around. She contacted us this morning stating that because my husband made a statement tot the do river that they india didn't go up and down open or close that it was broke prior to and from the pressure of the tow it caused it to break so we would have to fix it. Im not satisfied with that because the window wasn't broke and i not a tow driver but i will assume the same pressure that was used when it was towed to the shop should have been the same pressure that was used when it was towed from the shop

I was rear ended at a stop sign. That is when i found out the full coverage i thought i bought was not present. I went to the hemet, office to another copy of my insurance. The woman told me that she could not answer my questions about anything, due to me having a claim. Then, i am really worried about my other aaa home insurance. My mortgage just renewed in july. I know not to ever trust aaa and will make sure that i have a new homeowner insurance in place next year. My insurance is paid up until december. This gives me time to get both my insurances moved somewhere else. Look at your policies, do not trust the agent please! Rude, nasty and untrustworthy! The person i talked to in the hemet office was smug and "when i said i was leaving the company" she said "sorry to hear that" and looking like i interrupted a potluck she was in hurry to get to. I will never ever trust this company to insure anything. I am praying my house stays safe until we can find another company. I have to my mortgage company to make sure they knew not to renew our policy.In november we will have the car gone from this stupid scam artist company with its lazy liars, especially ms. Lopez and the woman in the hemet office i spoke to september 9 2015; @ approximately 3: 22 and i am in unfathomable pain from the rear end collision and to suffer even more humiliation. I will be finding an attorney or file myself. I hate aaa with every pain i feel. At least i will not have the pain of paying the company to sodemize us! I am glad i did not get that life insurance policy with them. Give them your money and you will feel like us, sodemized, betrayed and cheated! At least they showed their colors before i was with 20-50 years and my daughter is glad she found out too. When she get her license to drive it will never be aaa and for her house she is extremely afraid daily.

Shame shame shame on aaa

Over 12 days ago i broke down in yosemite national park in california. I have a rv anf was with my 2 children. I live in new jersey. It was about noon. I had no cell service. A ranger shows up and drives me to cell service spot. We call aaa. The park ranger gives my location. We are told a truck will be there in a few hours
He takes me back
Around 730pm the park ranger shows up and states aaa cancelled your service call and call thin the morning and leaves
Now my children get upset
One has autism, adhd, and ocd. The sun is settimg, it's getting cold, and no people around. I decide to hike 2 miles to the cell service site to call and see why. My kids are now crying and afraid. There are bears, coyotes, and rattle snakes. After being on the phone with a supervisor for 2 hours they say of all is good at truck will be there in a few hours
I start my hike back. Now it's pitch dark and very cold. I tell my kids we will be towed in few hours. Try to sleep until they come
Needless to say they are afraid but we fall asleep around 5am. I wake at 9am no truck. Once again i hike 2 miles
I call and i'm told service was canceled again. Now i'm fuming. They reorder service, but say it's going to be 8 hours before truc k comes because the tow company is 8 hours away. I explain my food and water is low. My septic almost full and my electric almost gone. I get "don't you worry we will be there ". Nine hours go by. No tow truck. I hike again 2 miles each way
I'm told no luck. I explain i'm now in an emergency situation. The ranges are going to evacuate us. Was on phone with the for over 3 hours. Getting dark and cold. Ranger gets us at 10pm and drops us off at lodge. I call aaa to advise where at. Again i'm advised my service call was canceled. Now furious.

I bought this policy in person. Aaa gave me my route plan in person. New where i was going and guaranteed service. I go to sleep after being told a truck is on way
It's after midnight
I wake up and call aaa. Told again sorry service call was cancelled again by aaa not me. Now i snap it's three days later. They call for another tow truck. It's a tow company in the park
A half hour from my rv. Why didn't they call them first. Now my rv isn't ready til the next day. I had to dish out over $600 for a room and food. I talk to aaa and post on their facebook page. I'm told they will expedite getting money back so i can get home. They will call me. Right they never do.
I pick up rv. I'm told it's just the battery connectors. This i s a aaa repair shop. I have them change my oil to. About 5 hours later rv is on fire. Yes it is. Fire department and cops ask if i want the to call aaa. I laugh and say no they did us dirty. I guess the aaa mechanic didn't see if that was the only issue. Now i'm stranded another 7 days
Lay out over $5000. Had to call dad for help. He sent me some m ok new but said no more.

I'm thinking ok aaa will keep their word and help knowing i'm a single disabled mother of 2 traveling with my kids

Sorry is all they say for their
Incompetence! !

You leave me stranded in california for 3 days with 2 kids. This was over 13 days ago. I dished out a ton of money that i needed to get back home because there perople cancel my service call three times
I went in person to a aaa office in person in california. They laughed out the door with my two kids. We get aaa so we are not stranded and alone on the road. That is exactly what they have done.
All they had to say is sorry. A supervisor said they would help get my money back quick so i can get back to new jersey from california. More lip service. Yesterday on phone with the for over 2 hours. No help. Now i'm stranded in new mexico with 2 kids with no money for gas or rv campsites until i get paid on september 5th. Guess we will be sleeping in a parking lot til then. Nothing like aaa abandoning us twice. Guess i have time now to spread my story on social media and websites. Keep my story going. Maybe then they will helpe. Oh i'm going to use my 28 foot rv to spread my story. That's over 2000 miles of a moving billboard

I contacted triple aaa at 8:39 a.m.. My car was caught in an edge of a snow bank at the end of my road. The front passenger tire was stuck in a small indented area of ice. I contacted them online. I received a confirmation stating that help would arrive in 180 minutes. At 12:30 p. M. I called to inquire as to where the tow truck was. At first the representative stated that they do not assist cars caught in a snow bank on residential property. I retorted by asking why i received an email online confirming aaa was on the way to assist me. The rep. Than rechecked his records and stated that a driver had been at my residence and left because "no one was home. The car is disabled in the road so it was visible and obvious. No one knocked on my door. My son and i were watching in the window constantly for assistance and no truck ever came from aaa. I confronted the aaa rep. With these facts. The rep. Responded by saying the only reason i received a confirmation email was because i requested service online. He told me that had i called via phone that i would have been told that aaa does not assist customers in helping them get a vehicle out of an icy area nor snow ditch on residential property and that i needed to find another company and pay them to come and assist. I am livid. What do we pay an annual fee to aaa for? They have lost a customer as i will not be renewing with them. I will also make sure others know about their inept customer service.

I have been a member for 14 years and in the last month i experienced two of the worst service i have ever had with you. Today 12/6/2014 you got into my limits! I'm writing this to inform other customers of how terrible of a company aaa is lately. I called for towing service and they have me waiting 4 hours and when the towing service arrive you sent me over was the most discriminating guy that i have to deal with. The towing co name american whatever ph#[protected]. Since he saw m he started asking for tag and registration on a vehicle that i have to take to show with a broken transmission and the tag was transfer to another vehicle. I never had to give an explanation to aaa about any towing service in 14 years and that treat me so bad because i'm hispanic. Well, i sent the guy to hell and to get away from my place. If these are your new policies and your freaking waiting time is 4 hours for get our my renewal next year. Are many different companies out there that have a better service than you. Also you will be losing our referrals too. Hispanics pay better that your lovely white american's. Beside that you customer service dept. On my last two service calls said that will be calling for follow to track the service and they never call. Promises and promises and i can't trust you. I had to call your customer service back when my towing service didn't arrived after the estimated time said to me. And beside that the lovely excuse "i'm sorry!" i love how the american paid their mistakes with the same excuse. I'm sorry bull ###!
Now i'm waiting for another company to get my vehicle into a closed shop because the employee spent all the afternoon there waiting for the car. What a great service!

I have been a member for 24 yrs.In oct. 2014, my husband's motorcycle would not start and he was on the side of a road with my granddaughter. Some man stopped and tried jumping it, the man took them to buy a battery which the store didn't have, so he then called aaa. He was advised we didn't have m/c coverage and would have to pay $125.00 for the tow. He called me and i called aaa. The rancho cucamonga office. I explained my issue and asked to speak to a supervisor, i was transferred to a music store, i called back and got tim, who proceeded to tell me that aaa had sent me 7 flyers in the mail this year alone asking if i wanted rv or m/c coverage, and he said yes it looks like junk mail, but we sent it to you. I explained i didn't need rv coverage why would i look at it. I tried to explain the urgency of where they were stranded and asked for a supervisor. I was transferred to someone's voice mail. Wtf! So i call back and speak to elizabeth who listens and says she can not help because i didn't have coverage, i asked if 24 yrs meant anything and she said no, i asked her to sign me up right at that moment because of the urgency. She advised she couldn't do it cause it would take 7-8 days to process. We argued about customer service, 24 yrs paying for their highest tow service, she said if she did it for me, other people would expect the same thing, really! Again i emphasized the emergency of my family stuck on the side of the road, she asked if i wanted a supervisor but said they would do nothing for me. I cancelled my membership and she had the nerve to ask if i was sure. I never knew i needed additional m/c coverage, i thought anything motorized would be covered for tow. I asked numerous co-workers if they realized they needed xtra coverage and they agreed with me, they did not know either, but knew as i did, that u need xtra coverage for rv's. Needless to say aaa sent me appropriated refund check, i never received a call from anyone in aaa asking why i cancelled after 24 years. I hardly used aaa for tow but have used them rarely for locked keys in a car.

Due to our aarp membership, we no longer need aaa, so i called them to cancel our policy in mid may, 6.5 months before the renewal date. Guess what? They refused to give me a refund. It's not their "policy" to return people's money to them for a legitimate reason, or for any reason at all. They also charge a much higher annual fee than your initial "bait and switch" fee. All this piracy is in the fine print -- just like in the old days when companies didn't worry about cheating people out of their money. Avoid aaa at any cost; they are the worst company i've ever dealt with. Almost all auto insurance companies offer reliable roadside assistance as a part of their service or for a few dollars a year. Dump aaa asap.

I was in a hit and run on may 7th i was hit from behind and i went to hospital and filed claim for my car.
I got an email the same day at 2pm saying i didnt have coverage, when my contract with aaa clearly shows i do have coverage.
My policy started in april or may of 2013 and they took photos of my car, i couldnt pay for few months it was canceled and i reinstated insurance in january 2014 i have made all my payments and fulfilled my end of the contract. I was in accident morning of may 7th and hospital, then recieved email back may 7th at 2 pm stating they removed my coverage. They told me they mailed notice in march they needed photos of my car again i never received, i recieved no phone calls or emails in this regard and now they are stating they took the coverage away few days prior to the accident occuring.

I run out of gas on the freeway i-5 as my gas gauge stuck showing 1/4 of
A tank, i called triple a, they were very nice and said they would have someone there
In 20 minutes to a hour and they would have them call me when they were 10 minutes out, i waited 1 hour and 15 minutes and called them back, they cuold not
Get me any information and told me they had left a message with their contractor to call me, it is the next day and i have not had a call, i called a auto dealer that i knew
And paid them $50.00 plus $20.00 for the gas to run it up to me, they took about 15 minutes to get there as i was about 10 miles from them.
The moral of this is triple a is a waste of time as their road side assistance is
A load of bs.

In july i received the go magazine which had what i thought were awesome coupons. I needed an oil change with the synthetic oil and found a coupon in the magazine for 30.00 off as well as a 15.00 mail in rebate. I made the appointment, had the oil change done and went to pay only to find out at this point that the coupon (Which it did not state on the coupon) was off the non members price... Not the member pricing. I am thinking the whole time my oil change was going to be 35.00 before the mail in rebate, i was wrong. I spent about 71.00 and then still had to mail in the rebate. Yeah, the rebate was a joke as well... I finally got it and it was 15.00 off towards services only at the aaa service center i went to for the oil change in the first place. What a joke. When i complained directly to aaa, they said that it was stated (Which of course i don't have the coupon any longer to prove them wrong). None the less, the so called 15.00 mail in rebate was not stated that it was for services. Aaa clearly does not disclose the information they should! Horrible and customer service through the call center is not the best as well.

Aaa of southern california san luis obispo, ca office i have been a member over 35+ years until now had a great relationship and service, as a disabled veteran i went to have my annual federal records notarized the notary named tracy hope, lied and refused to notary the same federal document as past years. She then refused to give her name (I had to get it from another source) she refused to give her notary id commission as required by law. She lied and tried to alter a federal document and lied and refused me as a disabled veteran and discriminated as well. The secretary of state notified me she is required by law to give her name and id she refused. I filed now a formal complaint with our secretary of state and complained to aaa hq in costa mesa, ca they also refused to provide her id and name in violation of law and now are trying to conceal her violations of law and her discrimination. Aaa of san luis obispo has been terrible to us disabled veterans and deceitful.

I purchased aaa battery for my car a little over a year ago when i stuck with stalled car paying almost 3 times of regular price. The aaa serviceman had told me that there will be 3 years warranty service regardless if i remain aaa member or not during that period.

My car sat in the garage for about 3 weeks and when i need to go for a job interview, car would not start because battery was dead. I called aaa battery warranty service that was on the battery. I spoke to a lady and she connected me to local west hills, ca aaa office. The lady refused to send serviceman because i refused to pay for warranty service.

I asked her why do i have to pay if the battery is under warranty?
She said the warranty service is only for aaa member. What a twist? They charge almost 3 times higher price for the battery and do not provide warranty service to non-member.

I called in to request service at 7:52 pm tonight where it was communicated to me that there would 25 - 45 minute wait time before arrival since there were no other calls ahead of me. Well after 7 calls back into the dispatcher my car was finally towed at 10:20 pm. During this time i was in an unlit place with my child and pet. Each time i called in i was told that i would be called right back to receive a status update. This never occurred even after a couple of time when i called the dispatchers communicated that the driver was 6 miles away then 8 miles... None of this was true. The only bright spot was the nice driver that showed up to assist. I have never been more let down by aaa than i was tonght. The company should really consider removing the word loyalty from the member cards as it was certainly not demonstrated tonight. I do not plan on renewing my membership and would encourage others not to do so before they experience the same nightmare as me.