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AAA.com Complaints 56

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12:59 am EDT
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AAA.com battery service

I bought a new battery from aaa when mine died. While under warranty my battery died again. I called them to fix it. I was told i had to take my car to auto zone for about 4 hours to charge it then call aaa to come back to my home & retest the battery before they would honor the warranty. I didn't have a ride to auto zone & i have to drive my girls to & from school every day (This is on a sunday) i decided to just buy a new one because i couldn't do what he was asking. I told him i would keep the battery, charge it later & use it for fans & music @ my daughters softball tournaments, he says fine. He gives me the final total, i wright the check, then he tells me i have to give him an additional 10.00 to keep the battery or he has to take it from me. I refused because it is mine, i paid for it already. He says he is going to take out the new battery he just put in my car & aaa will call the police & charge me with theft if i don't pay the 10.00 or give them my battery i previously purchased. My husband asked him to leave & he began shouting @ him & wouldn't leave. I paid him & called the police who told aaa guy it was a civil matter & he could not arrest me for theft because it was my battery. He upset me, my husband, my children & threw off my whole day planned & still has my $. I can afford the 10 but why after i already paid did he as for more? They are the crooks, they are bad. I will never renew with them again & we have been with them since 1980's. I plan on contacting the attorney general about this & more because he threatened me to get the money.

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willraisevoices
Los Angeles, US
Sep 02, 2011 2:19 am EDT
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I purchased AAA battery a little over a year ago when I stuck with stalled car paying almost 3 times of regular price. The AAA serviceman had told me that there will be 3 years warranty service regardless if I remain AAA member or not during that period.

My car sat in the garage for about 3 weeks and when I need to go for a job interview, car would not start because battery was dead. I called AAA battery warranty service that was on the battery. I spoke to a lady and she connected me to local West Hills, CA AAA office. The lady refused to send serviceman because I refused to pay for warranty service.

I asked her why do I have to pay if the battery is UNDER WARRANTY?
She said the warranty service is only for AAA member. What a twist? They charge almost 3 times higher price for the battery and do not provide warranty service to non-member.

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11:35 pm EST
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AAA.com accident claim

My car was rear-ended while i was still at a red light. A motorcycle police officer came to the scene by himself. The other party told the police officer the car behind her struck her at first and then took off. The police officer rejected her claim on the scene based on two pieces of evidence: 1) there are no damage marks on the back of her car 2) he just heard one bump.
After that, the lady asked me to take the car to a bodyshop for cost estimate. It turned out to be too much and she reported the accident to her insurance company: aaa. But again, when she reported, she repeated the lie that was denied by the police officer.
About 3 weeks later, when i called the aaa adjustor (Let’s use “a”) , he didn't ask for my description about the accident or if there is any witness or not. He just believed whatever the other party of the accident told him. I then told him what happened. Later that day, i called back to give him the contact info of the police officer. He was not available and his coworker (“b”) took the info into the file.
15 days later, when i called aaa again. Someone at aaa told me she saw the police officer contact info the other adjustor put in. The phone was then transferred to the adjustor’s supervisor. This lady told me: 1) the police officer contact info is not in the file. 2) my description of the accident is not in the file. So she said, nothing wrong with aaa’s work on this case.
So, i am very disappointed by aaa’s work on this case for several reasons:
1. The supervisor lied on the contact info of the police office. The lady i talked to before her already mentioned to me that the adjustor “b” did put that contact info in the file. But the supervisor said she didn’t see that.
2. The adjustor “a” or the supervisor on the treatment of my description of this accident. “a” told me he put my description into the file and the supervisor said she didn’t see that.
3. The procedure the adjustor “a” took upon this case.
The supervisor finally said they will contact the police officer and do the final judgment, which is exactly what the adjustor “a” told me 2 weeks ago. What is going on with aaa? Why are there full of lies?I have been an aaa member and bought aaa insurance ever since the first day i had a car. I even thought about switching my house insurance to aaa. I would definitely give a second thought on that and even the car insurance too.

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Baciamicaro
Mishawaka, US
Jan 07, 2011 11:43 pm EST
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You and/or your attorney have every right to request (for a fee) a copy of the police report. I don't know of any insurance company who doesn't take at least an oral or recorded statement of the accident, so I guess it's time to hire an attorney to straighten this out for you.

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5:51 pm EST
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AAA.com car inspection

I took my car in for just car inspection at 8:30.. I was told it will take 1 - 1 1/2 hrs. So they dropped me home. I got a call at 12:15 saying car is done and someone will come pick you up when he arrives from last drop off. Noone came or no one called. I called at 12;40 to find out when will the driver come to pick me up. "oh it can take about 1/2 or 1 hr before someone can come pick you up".

Car inspection time: start at 8:30pm finish off around after 2:pm. I mean come on. Never again i am using there car service. Terrible just terrible. They should not promise anything they cannot deliver...

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Update by tired of AAA scams
Nov 30, 2010 6:45 pm EST

bottom line.. service sucks..

Update by tired of AAA scams
Nov 30, 2010 6:36 pm EST

the point about dropping me off and picking me is not as important than about the time it takes. I do have a life and things to do.. which i did mention to them. hope u dont get in a situation where they tell you it will take 1 or 2 but takes about 6 hrs and you have things to do

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pobarjenkins
Minneapolis, US
Nov 30, 2010 6:39 pm EST
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Next time you should choose a place that does not drop you off and pick you up (one where you just sit and wait). It sounds like that is what delayed you.

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5:42 pm EDT
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AAA.com void warranty

I had my car towed to a local service shop by aaa this morning. The service shop check out the alternator and the battery. Find out the battery is defective.
I had aaa replaced the battery less than 3 years ago and is under three year replacement warranty. I called aaa, they sent out a technician to check the battery and confirmed the battery die. But then the aaa technician told me that the warranty is voided due to third party technician had worked/tested on it.
I was so upset. I know nothing about vehicle, like most people, when you have the car at the auto shop, you just let the technician do what they need to do and then tell you what is bad and give you an estimate. But because of this, aaa denied my claim and said, the back of the invoice had indicate about the warranty void if touched by a third party.
I don't think this is right. I am not a technician, how do i know what's wrong with my car! Aaa denied my claim just because someone else tested the battery for me!

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Keith Anton
Bend, US
Oct 16, 2010 2:55 pm EDT

You have every right to be upset with AAA and how you were treated.

I am the operations manager for a towing company in Oregon and we not only tow for AAA but also provide battery service.

Based on the situation you are describing, and the details you've shared, let me try and shed some light on what happened and how WE might have dealt with it.

First, you are dead on about "being the customer, not knowing about vehicles and trusting a mechanic or auto repair shop to advise you."

I've had this same agrument with AAA when a similar situation arose for us after we installed a battery for a member only to have her take it down to the Land Rover Authorized repari facility within the hour...and they (the Land Rover guys) claimed we put in the wrong size battery.

What's the AAA member to do? Of course, we put in the battery per the spec book and whether AAA reimbursed us or not, we made it right by the member and took the battery back. IT was only in the car for an hour so it couldn't be resold, therefore I ended up giving it to one of our employees. And ultimately, my AAA district manager reimbursed us for the battery and decision to "do the right thing".

So yes, you are completely right in NEEDING to trust those who work on your car. Whether you took it to a shop on your own or were in the hands of a battery technician sent out to you by AAA. It's all about trust.

Now, about the "Three Year Free Replacement" part. That is a sticky part of the deal that, I too, have been frustrated with being a battery service provider. But for us, the frustration usually comes AFTER the three year period has expired and we need to do a pro-rate and collect money from a customer. Anything under 36 months is easy for us. Just "swap it out & make the customer happy" is our motto. As long as it's a legitimate product failure and not due to the member's negligence (ie: leaving a door ajar or the headlights on and draining the battery, etc.)

Still, in your case, it was within that three year window and should have been an easy "solution" to just test the battery (which the AAA technician did) and replace it. For the technician to "follow the letter of the law" and use a "loophole" about having a third party do anything to battery (up to and including a test) is beyond the scope of what is intended by AAA in having all these rules.

In other words, I can't understand WHY the AAA technician couldn't see the bigger picture and just swap it out.

There was no money out of your pocket to collect (no pro-rate issues), the battery tested bad, who cares if a shop or 3rd party just confirmed what we all knew? AAA would have reimbursed the towing company for the free replacement. I can't agree more that it was very short sighted and lacking in customer service to NOT take care of you!

Now, all that being said, IF you didn't have the warranty paperwork OR if you were (in fact) out of the Free Replacement period then we are dealing with a different situation.

But going on what you shared, we would definitely would have handled it differently.

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4:12 pm EDT
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Please cross post liberally!!! To all animal owners and guardians: aaa will not transport your animal with you. I live in southern california. I was driving home with my 12 year old female labrador retriever mix, friday afternoon, july 23, 2010, when the engine of my ford explorer overheated. It was 95 degrees in the san fernando valley. I called aaa...

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1:21 pm EDT
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I never do this because i believe anybody can have a bad day but this is beyond one person and it looks like aaa is at fault. I have been a member for a couple of years and my family for alot longer. I have always had faith that aaa will be there when i needed them (Its why i pay for the service). At about 6 pm on 06/16/2017 i needed aaa my van broke down...

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1:29 pm EDT

AAA.com no show, no call

This afternoon at approximatley 4:00, my husband was broken down with his truck on Sunrise Hwy. in Patchogue, NY. This highway is extremely busy and hazardous especially during comuter hours. He called AAA and told them the problem and they said some would call him back within 1/2 hour and gave him a reference #. Nobody called. An hour later my husband called with the ref# and the guy said his truck was "broken" and he couldn't come. Long story short, nobody came. At 6:20, he had to call a tow truck (AAA affiliated) and he came within 20 minutes and got him and the truck home. I have used AAA 3 times including today. The last time I called them, I was stuck with a flat tire in a State Office parking lot. I called at 5:00 and nobody called or came. He claimed he "got lost". The town he was coming from was one town away. EVERYBODY knows the State Office Building and the highway it is off of. Needless to day, it was dark by this time and I had to ask a stranger to help me fix my flat and pray he wasn't a serial killer. I am so angry right now I want to tell the WORLD not to belong to AAA, especially if you have a daughter who may have to count on them. Not only that, but the people are downright RUDE! When I called them to have them PLEASE send someone as I was frightened, they had me on hold for 15 minutes and my cell was using minutes plus it was losing its charge. I will send the bill to AAA and I bet they don't even reimburse me.

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12:12 pm EDT
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AAA.com thieves

I am a disabled ase master auto technician. Having taken my vehicle to the aaa in charlotte, nc. For a routine state inspection, march14, i was told it would not pass for the following reasons.

It needed brakes, 2 tires, a rack & pinion, 2 rear struts, repair of a massive oil leak and a grocery list of "gravy" repairs. Estimate, $ 2200.00.

Here's the real deal! Feb. 2010. Brakes, i replaced 4 rotors, 4 calipers, all pads & master cylinder. All 4 tires are new, the rack i replaced with new power steering hoses when i installed the new gm crate engine, that now ha less than 100 miles on all new components. These idiots dumped old oil down the back side of the engine to simulate an oil and power steering leak. When i threatened to call the police, aaas responce was that they " confused" my car with another customer's car. When i told the service manager to show me this other car and the tech who wrote it up, the tech disappeared with the supposed car on a test drive. Neither one ever came back during the hour i wasted there.

Do not take your vehicle to any aaa repair facility. I have met and found many people who have had alot of the same experiences with them. Aaa employs sub-standard part replacing jockey's. No one there has any idea how to diagnose even minor problems, much less any major repairs or computerized diags or electrical repairs.

I would recommend taking your car to burger king over any aaa repair facility. You'd be better off !

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9:22 pm EDT
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I recently was made aware that aaa had charged my credit card for services i nolonger wanted or renewed. Unfortunately, we had a death in the family, so i let me mail pile up. When i finally got around to reviewing my statements i noticed a charge from aaa. I called to get a refund for a service i did not renew or use and they would not do it because it wa...

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7:31 am EDT
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AAA.com fraud

To whom it may concern. Recently I have paid out on 10th of june '09 £29. 95 and £4. 95 on 8th of june '09 to your company, I consider this a fraud as I have never had dealings with your company before. I have been to my bank and explained that the transaction was not authorised by me therefore it should be considered unlawful, I am very disapointed with the way in this day and age people can just take what is not their. My email adress is a. [protected]@mail. Ru, I would be expectin an explonation as to why this happened and what will you do in the future to protect internet users from their money being stolen. Thank you and I will look forward from hearing from you. Aydin aliyev

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Quilty
US
Oct 16, 2012 2:24 am EDT

My husband passed away some time ago and I hired AAA to sell his car. They asked me to buy insurance because buyer wanted so. I did what they asked but buyers never came. I wanted to cancel membership but they told that it is not possible. They backed me into the corner.

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11:52 am EST

AAA.com new policy leaves cutomers stranded

Our car would not start and according to aaa and their "new policy on towing" we were stranded for 3 hours!
This new and stupid policy requires verification that cars are really broken down before sending a tow truck so, essetially we had one car come to where we were to check the car and then finally the tow truck. To make matters worse, it was during the holiday so my family that was visiting had the joy of sitting there for hours.
Thanks aaa for screwing up our holiday!

We will be purchasing another towing plan and will drop you ###s... Soon

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SAY GOODBYE TO AAA
Palm Beach Gardens, US
Nov 14, 2011 2:03 am EST

Sorry iCAN UNDERSTAND your frustration and complaint. I was told that there is a "new policy" regarding dead batteries and that AAA no longer replaces a AAA battery under warranty until it has been charged for 5 hours and that you have to have documentation proving that the battery is dead. We all know their service people have the ability to determine this when they jump the car but now they want to charge the member $30 - $40 for this battery charge. I was so angry by this policy that I took my car to Firestone and they charged me NOTHING AND PROVIDED A REPORT THAT I COULD give AAA in return for a new battery. ON TOP OF THIS NONSENSE AAA is trying to charge my account for 3 SERVICE trips when every trip originated occured on the same day and it was all had to do with the dead battery. I call this POOR BUSINESS PRACTICE and based on the sleezy methods they are imploring, and with the competition of ONSTAR and google for travel information...they are shooting themselves in the ...aaaaa sssss eeee tttt sssss!

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Keith Anton
Bend, US
Oct 16, 2010 5:11 pm EDT

I realize this is an old post, but being I am reviewing all of these complaints today I felt it needed my 2 cents.

I read and re-read the complaint a couple times because it "just didn't make sense" to me. My background: I am the operations manager for a towing company in Oregon and we are also a AAA provider. I've been in the industry since 1996 and with this company since 1998.

As such, I have come to the conclusion that this is not a policy of AAA...because there is no such policy...but what happened is this:

Your car wouldn't start. You called AAA. Not knowing what you told the AAA call taker, if you just said, "It won't start. We just came out from shopping and it won't start." They dispatched your call to the contracted towing company as "won't start, possible tow".

The towing company was probably slammed that day (for whatever reason) and in an effort to try and provide you with faster service, they sent out their "service" truck...not a tow truck...to see if they could get you going.

Trust me. This is standard practice, especially when a contract station is very busy. We have a service truck too that provides jump starts, lockouts and tire changes. The truck is faster and more fuel efficient than having a tow truck running around providing these same services...even though tow trucks are still capable of doing them.

When they arrived in the service truck, the driver probably mumbled something about how he was just trying to see if he could get you going and if not, they would send the next available tow truck.

All of that being said, that is NOT how we would have handled it.

First, if in fact, your call was dispatched to us as a "won't start, possible tow" we would have called you back and discussed what was happening. Is the engine just making this loud clicking sound when you turn the ignition, etc.?

If we determined thru some simple questions that a service truck might be of assistance...because a tow truck was still hours away...we would have asked you if it would be okay for them to respond and give it a try.

Some people respond enthusiastically, "YES...send them!" and sure enough, the service truck can get them going. Others are more sure that it's a "bigger issue" and would rather have their vehicle towed to the repair shop. No problem. We won't waste our time sending the service truck and just get you lined up in the rotation for towing.

Either way, the towing company was at fault for NOT clarifying this with you. We have a policy here at our company that all third party calls need to be verified by our own dispatch if possible.

Meaning, when we get a call from AAA, our own dispatchers will make every attempt to contact you personally to confirm location, # of passengers, nature of the breakdown and an accurate ETA for your situation. Not just an ETA that AAA has us set to on their master screen at the call taking center.

But that is our policy and unfortunately many of my collegues don't adhere to the same customer service principles.

Still, I think the point needs to be made that your complaint is with the towing company and not AAA and it's "new policy".

I respect that as a AAA member, your perception is that whoever responds once you've called AAA is...in fact...AAA...even if it's just a AAA contract station.

And I also recognize that you are rightfully very frustrated with what happened in your situation. I would be too.

However, for clarification to all other readers: This is not a AAA policy that your car has to be "proven to be broken down before a tow".

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dixieprincess
East Wareham, US
Sep 06, 2009 5:22 pm EDT

where was that? my sweetie works at a towing company that contracts with AAA, and he's not heard of this...at least not yet...would like to know because if that's the case, his company intends to raise hell with AAA...

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1:17 pm EDT
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AAA.com bad customer service

About 3 yrs ago, when i held aaa membership, one of my car battery went dead, so i asked aaa to replace it (With 3 yrs free replacement, and 5 yrs gurantee).

Now, just about 2 months after the replacement, the battery went dead again, and i don't have the membership. I called aaa's number for battery service, below is the process:

1. First, a lady picked my phone, and asked my questions. After learning that i was not a member, she let me hold on to wair for her checking my information. I waited, waited, waited. Ok, another woman came in, and asked my questions again, but it seemed that she had problem to follow what i said, so, she spoke loudly and loudly (With a little bit of joy) , to let me repeat what i said again and again, "sorry, i cann't hear you, are you speaking english?", "sorry, what do you mean?", "sorry, i really cann't understand you, i have to hang up",...

So, before she hang up, i hang up.

2. Then after a while, i called again. This time, another young lady talked with me and she really understood me and quickly agreed to give me a free battery with a service charge of $65 (About). But i didn't want to give aaa the money without comaprison now, so i thanked her, hang up, and do the online shopping.

3. After searching, i found that a battery alone costed >$70, so i called aaa again. This time, the lady cann't find any information about me now, nothing left.

Ok, that's fine, i am not in a hurry to use my car. So, i did a local search shopping and find a good deal in costco and buy a battery (

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You are NOT in fact a person known as V
Jackson, US
Aug 02, 2012 4:03 pm EDT

booboo

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Tellingithowitis
San Diego, US
Aug 02, 2012 4:01 pm EDT
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I had my policy from another insurance company expire so I was looking into AAA. The sales person was persistent and constantly calling me to get payment and sign off on paperwork. I noticed there was a discount for scientific professions but biology was not listed. I work at a drug company and got a masters in biology but I didn't qualify for the discount. Apparently holding a bachelors in Astronomy does even though half of the people in Astronomy don't go down that path. This is just a way to screw the consumer out of money. When I tried to contact the same salesperson he completely ducked my emails and phone calls even though he said he would look into and get back to me. Just another company that looks at the consumer and thinks "how much money can we suck out of them?"

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banthony1313
Sanford, US
Feb 14, 2012 8:03 pm EST
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I had a very bad experience with AAA. They also said my battery was no good and offered to replace my it for $115 plus tax. I did and that went dead, and they replaced that with another be cause the service guy said the first one tested bad. After that one going dead, I replaced it with another that I bought at a parts store. I tried to get a refund and I was told that because I removed their bad battery it voided any refund . My problem was not the battery, but the alternator. There was no need to replace the battery in the first place. Always get a second opinion ! People should also be aware that they are limited on the number of calls allowed or they will charge you for additional fee. No more AAA for me...

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10:27 am EDT

AAA.com insurance claims

I am formally requesting a review of my accident that occurred on august 15, 2008. For the sake of balance, i am also submitting this review as part of discovery for the court date that is pending.

On august 15th, 2008 in the morning, i drove down a small alleyway that led to shoreline drive in long beach. Having driven this route hundreds (And that is not hyperbole) of times. On this occasion there was an illegally parked vending truck completely obstructing the view of oncoming traffic. Now, on every street in every county, illegally parked vehicles and legally parked vehicles can obstruct your view. My question i pose to you the reviewer is this, “if this car was legally parked, would the outcome (By that, i mean your ‘conclusion’) have been the same?” does the fact that there was an illegally parked car, mean anything? It was the catalyst to the entire incident. If the vending truck (License plate number 9d85564 ca) was not there, there never would have been an accident.

Where is the fact checking on your side of the department? I pay you good money to make sure: i’m insured and my car is taken care of. I do not believe a 1 hour deliberation over the telephone, without visiting the location, without the actual accident report reaching the reviewer is, even in the most casual of situations, no basis to make such a decision. I sure hope your company doesn’t try to handle health insurance claims:

“hello, this is aaa health insurance. Can i have your policy number?”
“its g165xx. ”
“well, how can we help you?”
“i lost a lot of blood, and i need a transfusion. ”
“how much did you lose?”
“i dunno. I’m pretty lightheaded. ”
“i realize that sir, but if you don’t tell me on the phone, i may have to get up from my desk and go out to the field. My coffee’s here, and…sir…are you there? Hello…. Sir?”

1) i saw an old grey ford f-250 fill my entire driver side window. I had a ventriloquist dummy in the driver’s side of my car. “i thought it was a kid, ” that is what the driver said. That is how close that truck got to me. Somehow he only got the tail-end of my car. If someone were to actually go to the site, you would
See that my car was more than 19 feet in the street.

The man was elderly, and probably didn’t have the reflexes to stop in time; i had my [wits] though and avoided a driver side collision. I was halfway in the street, unobstructed by the large vending truck. The driver in question, driving down the same street hits me as i idle the street…is that really 100% at fault?

2) how much fault lies in an illegally parked vending truck? The curb was painted red, with a “no stopping at any time” sign. That person began the chain of events by breaking the law. The curb was red for a reason; it blocked the view of oncoming traffic. How much [percentage wise] do you give the truck? What exactly do you use to establish “fault” without checking of fact?

I passed the truck, and was far into the street when i was hit. If i was in plain sight, clear of the vending truck, about to turn, how fast do you think i was going? How fast do you think he was going? Keep in mind, the driver of the truck thought that i had a kid in the car. This means he saw me before even deciding to brake. I accelerated. He got the bumper, instead of me. Or maybe it was my fault because my car was too long? How much of a percentage are you going to subscribe to the “short car theory in your actuarial tables?” if that’s the case maybe i have the wrong policy. Perhaps i need a “shorter faster car add-on” to my already bloated bill?

It has to be said, that i am going to court because of this.In the word of the officer, it’s not a matter of who was at fault, it’s a formality. Which i can understand, i’m going to stand in front of the judge, with my diagram of the street, and my arguments will be bolstered by the testimony of the only two people that were party to the accident. There were no cops, no aaa, just the two of us.

I may have to reconsider my insurance carrier, because i feel that if this is how you treat your clients (The other driver was not insured by aaa, but he was treated much more favorably than your own client) then i and everyone that i know, will be made aware that our money is not being paid to aaa is not for their security-or even competent coverage, but for your bottom line. These points will also be brought up in court, so if you would like to attend a true venue where compensation, evidence and testimony gathering is practiced, i am more than happy to tell your “adjuster” when and where the date is. Otherwise, i strongly recommend that aaa invest in their policyholders, and not their shareholders. As small as my policy is, i have a big mouth, and an even bigger brain. Both of these will be used to my full ability until this matter reaches a carefully thought out and fully fleshed conclusion. By this i don’t mean the letter that i received saying:

“for the accident of august 15, 2008, we have assessed your percentage of fault at 100% and the percentage of fault of any other drive or cause at 0%

This was based on:

Your vehicle made an unsafe left turn. ”

The court will find me not at fault. So my final question to you is this: what do you do then? Are you going to retroactively change the decision? What about others that didn’t go through the lengths i’m about to force your company to do its job? Is this case going to establish a precedent, where it’s finally realized that insurance companies are not part of the judicial system and should not make this kind of judgment without at least adhering to the basics of fact checking? If there is one human left in your corporation, that beyond those textured cubicle walls, that sees the insanity of this decision, then please contact me. Because if this is a world of big business where actuarial tables replace common sense and the bottom line drives its employees, i may have been better off not accelerating.

Best

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12:00 am EST

AAA.com bad experience!

I was told many times by aaa that i have to have both the comprehensive and collison coverages on my car. I just want collision and not comprehensive. There is even an separate entry on the policy to enter the different premium. Comprehensive is when the car is not moving. Collision is for car is moving. I removed both comprehensive and collision (Savings of $500) ; then the underwritering manager called me the next day to ask whether i had any misunderstanding. I said: no. (Unless aaa is honest, i will not give aaa the business).

There should be some consumer protection / regulation to guard against a ripoff.

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Corrine
May 21, 2008 5:08 am EDT

I called AAA to have my passenger front window replace on Monday 5/19/08. On Tuesday 5/20/08 AAA called me to say they had the wrong window instead they brought the front window and they would be out the following day. In the mean time I have a car rental.

I met the repair man and the first thing out of his mouth was not Good Morning or How are you but, I HAVE TO MOVE YOUR CAR ON THE OTHER SIDE OF THE ROAD, I CAN'T WORK LIKE THIS.

My car was on the leftt side of the one way road because legally it's the only place you can park. No parking allowed on the right side. I was in a pretty good mood until those nasty words escaped from the repair man's mouth plus I had mentioned to AAA yesterday I had to be at work at 08:00 and they promised me he would be here between 07:00 - 07:30 and comes the repair man at 07:55. He didn't even appologize for showing up late.

Horrible customer service. If we serve our clients with poor customer service at my place of work, we get written up!

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LZiegler
Mar 03, 2008 12:30 pm EST

Collision without Comprehensive Coerage cannot be purchased with any insurance company. Comprehensive coverage can also apply while the vehicle is moving, such as a rock, or other flying debris that strikes the car while driving, or the colliding with a cow, deer, mosse, or other animal. Comprehensive can be purchased on its own, but not the other way around.

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A
12:00 am EDT

AAA.com poor service!

Would like to get resolution from aaa insurance company. Have been trying to get our vehicle repaired since 11/06. And since aaa has had a hard time locating our account. We our even getting notices from the dmd stating we have no insurance and aaa. However, they main office has told us they would fix our account. They have been looking for a payment they have lost of ours. We would just like to get our vehicle fixed, account fixed, payment credited, and any fee's we received credited (Like lc, restatement fees, and insurance adjustments) , and an apology from aaa. Still wanting for manager and staff to return our calls...

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Linda Eagleson-Pence
Warwick, US
Oct 14, 2010 2:49 pm EDT

I, too, have had a hard time getting AAA to hold themselves accountable for damages that their towing service did to my car. I have tried calling Customer Service and they refuse to talk to me! Even the manager of Customer Relations has refused to talk to me. When I filed a complaint with them 3 weeks ago after they damaged my car during a tow to my mechanic, the woman I talked to, that day, immediately assumed that it was our fault that the axle was broken and not theirs.

After there supposed investigation at the repair shop where my car was, with my mechanic and my husband there at the time of the investigation, the women and insurance adjuster spent a whole 5 minutes looking at the car and said that AAA was not at fault. When my mechanic tried to tell her that there was no way a broken transmission (which is why we were getting the car towed was to repair the transmission) could have caused the axle to break, she told him that her decision was made and if we wanted to go further we would have to get our lawyers and their lawyers involved.

I have been with them for 30 ys, since I first learned to drive and this is what they do? I was told by my mechanic that AAA is hard to get money out of to fix vehicles that were damaged during towing. Customers are told to pay up front and then they will reimburse them and then that takes YEARS to get resolved. Yeah, my WHOLE FAMILY is going to drop AAA. What a scam is right!

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Uma
Jul 25, 2008 12:57 pm EDT

They are taking a long time to take decision. Response is very poor.

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12:00 am EDT

AAA.com poor customer service

I was robbed on april 19th. My car was taken from my garage and things of value from in the garage. I contacted aaa within a hour of finding out i was robbed. And was told to talk to two different representatives one for house ins. & one for the car.

First, i was very impressed with their interest and what i had to do. But when i called back with questions two days later. I never received return calls. Now, 40 days later i still don't have my car back from the body shop and my rental car was do back on the 30th day. So, now i'm out a car and no one to answer any questions i have. And to get reimbursed is a joke still no reimbursement checks for items i was told to go out a replace right a way.

I faxed all paper work to aaa from a aaa office in my town, so they can't say they haven't received it in the mail yet. I will be dropping aaa as soon as i get my car back and checks sent out to me. And to think that i have been a paying member for 35 years and this is the thanks i get.

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Sara Hibbeln
US
Jan 08, 2019 3:44 pm EST

Terrible customer service from the AAA office in Indianapolis and Fishers, IN. My problem could have been resolved in one phone call; however, after 2 business days, no resolution. I finally called and had to leave a v. msg telling them to forget trying to sign me up for a membership because I was no longer interested. Later in the day I received a phone call and I told the lady I no longer was interested in signing with AAA due to the problem that could have been resolved within minutes the first day I spoke with a Rep. She never offered an apology etc. and became very abrupt and hung up on me. I cannot believe, as a member of a company, one would not at least apologize or at least offer to hear what my problem was. Bottom line: AAA needs to work on Customer Service, on all levels. At least, their reps could be pleasant when answering the phone. Glad I did not sign up, as this was a good indication of what I could experience if I were to have a problem as a customer.

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Odlanier
US
Nov 05, 2018 12:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I solicited a service because my motorcycle's battery was died and I was needing a quickly jumper but 30 min after my solicit I received a called when the employee toldme that they don't press service to motorcycle. To what i have a aaa badge?

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Steven Covington
US
Nov 01, 2018 4:10 am EDT

Car broke down at 11:pm. No auto repair shops open so car was towed 2.7 miles to residence. The next day i contacted a repair shop 12.7 miles away that was equipped to fix the car. Called AAA who refused to tow the car unless I was pay the commercial rate. This is unsatisfactory especially when paying for "Premier Service".

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Marta Emenheiser Evans
US
Oct 31, 2018 5:56 am EDT

AAA you disappoint AGAIN! You need to update your archaic system. Spent almost 30 min being transferred around the east coast to get emergency roadside assistance. Thankfully, I was in a safe place 😡‬

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Lina Phomphakdy
US
Oct 22, 2018 10:15 am EDT

I am complaining on this Darrow Nelson. He lied took partial payment of mine and told me my rates will remain the same after changes made to my policy. Now my payments are almost doubled. I am not happy with this false information.

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Barry1ffs
US
Oct 22, 2018 10:58 am EDT

One of the premier auto insurances you can buy still makes you suffer at home after an accident because it only covers 1/20 of an ER visit. It doesn't even cover THE AMOUNT OF THE YEARLY PREMIUM. So I sit here shaking in bed for the 3rd day, I will probably die.

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Marlene Harden
US
Oct 16, 2018 5:25 am EDT

My daughter is having a medical emergency, and we had a trip interruption. When i call to inquire about insurance service, I am given the run around and hung up on. I am not properly being helped by AAA phone representive during an emergency. They should consider my circumstance, and properly help advise me.

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Liz Loera
US
Oct 14, 2018 9:03 pm EDT

Called AAA assist at 8:23 pm 10/4 was advised that International Towing Co would be towing my car got a text that they should arrive 9:30pm. 10pm nothing so called and recording advised tow to arrive till 11pm spoke with AAA rep said would put in another report. 11:01 no tow truck called back AAA advise 30 min more. Had to wait a total of 3 hours

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Marylott35
US
Oct 03, 2018 2:26 am EDT

got reassigned a new claim adjustor.
she read the note and then she started tell me what going to happen.

she never ask me question to make sure my claim . explain to me what she has already and what I need to close this claim. her name is Janet Berry phone number [protected] very unprofessional and rude just like the other person.

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Allen Crowder
US
Sep 19, 2018 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AAA pick up truck with labels for AAA on it tailgating, speeding, driving a radically, swerving around park cars cutting cars off. Very unsafe driver. Truck number 47. The guy was obviously in quite a hurry. Was not safe at all. Would suggest not letting him drive one of your labeled AAA trucks. Tailgating cars on Princeton between I-4 and 0BT

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About AAA.com

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AAA.com offers a range of services including roadside assistance, travel planning, insurance, and financial services. Members can access auto repair discounts, trip planning tools, and various insurance products. The site also provides resources for vehicle buying and driving safety.
How to file a complaint about AAA.com?

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Overview of AAA.com complaint handling

AAA.com reviews first appeared on Complaints Board on May 24, 2007. The latest review Reliable roadside assistance was posted on Aug 9, 2024. The latest complaint no m/c insurance was resolved on Nov 12, 2014. AAA.com has an average consumer rating of 2 stars from 218 reviews. AAA.com has resolved 12 complaints.
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  1. AAA.com Contacts

  2. AAA.com phone numbers
    +1 (800) 562-2582
    +1 (800) 562-2582
    Click up if you have successfully reached AAA.com by calling +1 (800) 562-2582 phone number 0 0 users reported that they have successfully reached AAA.com by calling +1 (800) 562-2582 phone number Click down if you have unsuccessfully reached AAA.com by calling +1 (800) 562-2582 phone number 0 0 users reported that they have UNsuccessfully reached AAA.com by calling +1 (800) 562-2582 phone number
    Membership
    +1 (800) 222-4358
    +1 (800) 222-4358
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    Roadside Assistance
    +1 (800) 829-5448
    +1 (800) 829-5448
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    Travel Assistance
    +1 (800) 222-4357
    +1 (800) 222-4357
    Click up if you have successfully reached AAA.com by calling +1 (800) 222-4357 phone number 0 0 users reported that they have successfully reached AAA.com by calling +1 (800) 222-4357 phone number Click down if you have unsuccessfully reached AAA.com by calling +1 (800) 222-4357 phone number 0 0 users reported that they have UNsuccessfully reached AAA.com by calling +1 (800) 222-4357 phone number
    Roadside Assistance (24/7)
    +1 (877) 222-4678
    +1 (877) 222-4678
    Click up if you have successfully reached AAA.com by calling +1 (877) 222-4678 phone number 0 0 users reported that they have successfully reached AAA.com by calling +1 (877) 222-4678 phone number Click down if you have unsuccessfully reached AAA.com by calling +1 (877) 222-4678 phone number 0 0 users reported that they have UNsuccessfully reached AAA.com by calling +1 (877) 222-4678 phone number
    Insurance (Mon-Fri: 8am-6pm)
    More phone numbers
  3. AAA.com address
    1745 114th Ave SE, Bellevue, Washington, 98004, United States
  4. AAA.com social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 13, 2024
AAA.com Category
AAA.com is ranked 332 among 435 companies in the Automotive and Vehicles category

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