AARP Services
Reviews and Complaints

Last week I had a very bad experience with aarp Expedia travel. My car rental with Sixt in Playa del Carmen was confirmed via Expedia but when I showed up at the rental counter they had no record of my reservation in their system even after supplying the agent with my reservation email. We were on a tight timeline to get to a prepaid activity 45 mins away and we’re forced to pay for long distance taxi rides costing $150 rather than a $38 car rental for the day. I contacted Expedia and they refused to do anything to compensate me for their error.

I have written two letters to AARP Customer Service to file complaints about sending marketing materials to my brother who passed away 3 years ago. Every time I get these marketing materials I am reminded once again that my brother is gone. I want to know if I have any legal recourse to stop this. Obviously they don't care two cents about what I think and about offending me. I consider this to be harassment. I NEED HELP!

My wife was involved in an "incident" in a parking lot on 8/26/22. She was backing out of a parking space when she was "bumped" by another vehicle. I advised her to inform the Hartford which she did. There was no damage to either vehicle. Since see was legally "at fault" they raised our premium for 2023 by 67% ($250/mo) even though they did not incur any financial loss. I have filed a complaint with them and exchanged follow up e-mails. I am VERY unhappy about this and wanted you to know. Note that two other national auto insurance companies quoted my $200 and $150 per month respectively for the same coverage. Also, I disclosed fully both of our driving records including this incident.

Claim/Event/Policy number 55PAG399050.

My AARP number is as follows: [protected]

I requested that Barclay change the due date on my Mastercard Account to the 5th of each month since my social security is received on the 4th Wednesday of

each month. This request was made three (3) months ago. They promise then I receive the monthly statement due on the 28th of the month. My Barclay Account ending is 0431. I advised Barclay that I did not need the confusion since they are unable to complete this very simple change. They promise, then they do the same thing each month. which is nothing! I talked with a Michael, Account Specialist, and told him that I did not need the agravation and cancelled the the Account just minutes go. I have had an AARP credit card for years; However, it seems to be impossible to deal with Customer Relations and Account Specialists. They are sweet charming and adorable but the conversation yields nothing!

After three (3) months of promises, I don't know how they can use the

AARP name and disrespect the member by absolutely not following through

on requests, They must think We have Alzheimer. They need to have more training or employ folks with some intelligence!

I purchased a Jitterbug phone based on AARP backing. Since buying this phone, I constantly receive unsolicited pfishing text messages from what appear to be predatory sites. I don't text and I don't give my number out. I don't purchase things on the internet. The only way my information for this new phone could have been given to these sites is by Lively. I am now stuck paying $.10 per text for all of these messages. I contacted LIvely and they were not very helpful. They removed the first charges, but these charges come each month. I strongly suggest AARP looks into the practices of this company before promoting their product to seniors. We are the most vulnerable group for this type of phishing activity and it's reckless for AARP to support this.

I was covered by Medicare Advantage through United Healthcare while I lived in OR until I moved to Montana in July of this year. When my address changed I was cancelled by United Health. I was told that the Oregon United Health wouldn't cover me in MT so I was cancelled. I could reapply during open enrollment which I have done but I wouldn't be covered until January 1, 2023. I was forced to PAY for temporary drug coverage until then since I have medicines that I take regularly. I recently fractured my hip and am not allowed to access my medical information from my old policy because I'm not a member. I can access my account for the drug coverage but not the previous information.

My vehicle was towed on 11/08/2022 and I paid cash for the tow. I contacted Road 'N Tow and was told I would be reimbursed for the Tow charge in the amount of $129.00 plus tax. I was told to send a copy of my membership card along with a letter of explanation. I sent the required information on 11/12/2022. I received and email from Allstate Roadside Payment Services stating my claim was denied. I called Road 'N Tow and was transferred around to several people and was eventually connected to the Loyalty department. The agent said their is no escalation department for claims and my claim was denied and there is nothing they can do about it. I immediately requested to cancel my Roadside membership and to be fully refunded for the membership fee as I was not able to use the service. The Road 'N Tow phone service was horrible and they did not show any effort to assist me and dumped me into other departments to get me off the call.

On 10/28/22 I booked a travel package for flight and hotel to san diego, ca. As per print out on that date, an email was suppose to be sent to me within 30 days of my departure, which is on december 7th. Two times on phone with reps and supervisors and still no resolution as of today. Your printout to me clearly states (before daparture date), before being the operative word in my book. Everything I have indicated here is or should be on your computer records.

I have used AARP/EXPEDIA for 3 trips this year and I have more planned trips in 2023. I am having ALOT of trouble identifying who to talk to about my missing (2) $50 prepaid VISA card for completing travel, as I did not receive 2 of 3. I have made many calls to AARP and Expedia regarding this issue and I continually get hung up on. These trips were itinerary #'s [protected], [protected], [protected]. I have tried to rectify this for a couple of months but I am getting nowhere with the customer service.

I asked to speak to management when they cannot do anything and I continually get disconnected. Each time I call there is no record of my previous calls. I have phone records of my calls and names of people I spoke to before getting disconnected. I will be forwarding this complaint "up the line" if I do not hear back something in 24hrs.

AARP membership card not actively working, member number [protected]

I paid for 3 year’s membership and called

Twice customer service that this card

Show active in their computer but not at Dennys. Senior Discount is not given

Please correct this problem

Jack

[protected]

[protected]@yahoo.com

I have a reservaion Itinerary #[protected] Confirmation 20358652US6 for November 17, 2022, for pickup at 5 pm. While checking in the clerk she asked me for my last Electric bill to run a credit check before I can use my debit card. I told her this must be a Florida thing because I have never been asked to provide this information to rent a vehicle. So I used my phone to log into my Florida Power Light account to satisfy her request. Then she tried to swipe my debit card several times but couldn't get it to work claiming that the strip was bad and requesting that I use another credit card, I told her this is the only credit card I have, I instructed her to use the chip, she said they don't have a chip reader on neither register. She said I can't rent you a car without a credit card. So she called her manager to repeat basically that they can't rent me a car without a credit card. I told her my card worked every time before coming here and it has to be a problem with Budget's equipment. So after struggling for over thirty minutes, she suggested that I move my reservation to another Budget rental near by. I told her it was Budget's responsibility to move my reservation to a Budget Rental nearby because it was not my fault that their card reader doesn't have a chip reader. She said that they are not allowed to move reservations and there is nothing more they can do. So she gave me the customer service at [protected]. So Customer service moved my reservation to Stuart, Florida, comfirmation #20358652US6 for 6 pm pickup on Nov 17 2022, which gave me less than thirty minutes to get there. So during my drive, the clerk from Stuart called to inform me that he doesn't have anymore vehicles left to rent, and I told him Customer Service said he does have vehicles, he said customer service doesn't know what he has on this lot. Stuart offered that I come at 8am tomorrow morning and he might have a vehicle to rent me. I declined because I need to be at work for 7am.

I would like for AARP to investigate Florida's Budget Rentals in Port St Lucie and Stuart for abusing their marketing power. For lying to the me as a consumer by reserving a vehicle they didn't have. It seems like Port St Lucie tried very hard not to rent their last vehicle on the lot. And Customer Service played along with the scheme just to get me out the door because it was close to closing time. The clerk made comments that they don't have vehicle for their reservations for tomorrow and they are stll waiting for a delivery of vehicles coming from the airport. I'm really angry that they would overbook reservations and then to tell me as a consumer that they can't deliver. I have used Budget rental in June and October 2022 from Bush International Air[port in Texas and would use them again. But there seems to be a real problem here in Florida because I rented from the Stuart location earlier this year and was not impressed, the clerk told me they had numerous vehicles they could not rent because they had maintenance issues. I'm angry because their equipment is not up to speed because they don't have chip readers. AARP should not tolerate poor performance and demand they fix the problems or cancel their contract with Budget Rental here in St. Lucie and Stuart, Florida. Thank you and I look forward to your reply.

Jerome Lyons

membership #[protected]

Not one “in network” psychologist or counselor listed on they’re website will not accept aarp UHC insurance. I contacted a dozen or more of they’re listed providers and was told they do not accept aarp uhc insurance. I learned that some will accept Aetna because they are easy to deal with but that uhc was always a problem. I’m now working with an attorney.

My mom filed a claim on1-28-2022. The claim is still open. I have emailed and called Hartford numerous times to resolve problems and the never reply to me. I don't feel that claims are paid properly, and they keep changing my representative. I ask for a breakdown on amounts paid to me and I get no documentation. Are they waiting for me to give up on this claim? because I won"t. Mom deserves what she was promised in the policy. Please HELP.

I currently have a Medicare advantage plan with another provider. I would like to change to a AARP United Health Care advantage plan. My current doctor would not be in the plan, so I need a list of doctors, their Medical Group (to avoid the current one I have), and their location. I could not find this information online unless I enrolled. I do not want to enroll until I know the above information. I even called their help line and basically got the run-around.

I will probably suck it up and stay with my current plan.

In the past, I did have a AARP United Health Care advantage plan. I do not remember this much hassle at that time.

You have lost a customer.

After joining AARP I moved my insurance policies to the Hartford. Because as a member of AARP, this was a cost saving move. I even purchased a life insurance policy through New York Life. I made these changes in April of 2022 and paid the 6 month premium for the auto policy that same day. July 28th 2022 I purchased a new car. Before doing so I contacted The Hartford and gave them all the information required to transfer my coverage from a 2021 BMW to a 2022 BMW. I have a letter dated that same day from The Hartford noting that they had updated my policy to cover the 2022 BMW. On Wednesday, Nov.9, 2022- a rock hit my front window and caused damage. As soon as I was out of traffic I called the Hartford to file a claim. I was told by the claims department that my policy did not cover my 2022 BMW - in fact they had no record of my new vehicle at all. What's more I was told that my policy appeared to have cancelled effective 11/1/2022 - so instead of scheduling my windshield to be replaced I called customer service to try to understand how my auto coverage could have been cancelled without a late notice or warning of any kind. I spoke to 3 people, Lisa, Shelley and Bianca. The first two were took my information, reviewed my information and then told me they had sent the information for a more in depth review; however when I asked to have my insurance reinstated both told me that was not possible. Indeed I was told that The Hartford did not have a grace period and that The Hartford did not provided past due notices. After almost 2 hrs of phone time while I sat in a parking lot an hour away from home, I spoke to Bianca. She was able to email me a copy of the bill they had originally sent to me for my auto renewal. It came to my email on 9/2/2022. She informed me that she could 'tell' that I had opened it on 9/2/22. I explained to her that I remembered getting a notice in September but that I knew my renewal wasn't due until November so I had assumed I would get another notice. I apologized and told her I would gladly own my mistake - and then I went on to explain that The Hartford was also at fault - my 2022 wasn't even shown as being covered even though I had a letter to prove I had made that request. She was able to locate that letter and still I was told they would not reinstate my auto insurance. Bianca explained that the investigation could take 1-2 wks before any decision would be made. I was told there was nothing they could do. In effect, I was left stranded an hour from home with no insurance. I had to call my previous carrier to get coverage before I was willing to drive my car home.

I have been with AARP Medicare Advantage plan for a awhile now and had been getting mailers, information about plan changes, medicare offers. My spouse got on this past year and now I get nothing at all.. Is there s reason that mine stopped?

We pay separate preminums and I dont thing they stop sending me info.

Could someone please contact me and let me know what is the outcome of this situation.?

My home number is [protected] and my email is [protected]@charter.net

Thank you

Nancy Arent

I am a 75-year-old widow. I have placed my house on the market for sale so that I can move to a smaller less expensive home. The mortgage on my current home is $7,800.00 too much. Someone knocked on my back door one day and said call this number proceeded to give me a piece of paper with a phone number written on it. I called the number the person answering the call informed me that the mortgage company had started foreclosure because I had passed away. The foreclosure proceedings stopped at this point buy I was charged with legal fees of $7,800.00. The mortgage company added this expense to my loan. I have protested, written letters, contacted elected official, HUD to no help. I should not be responsible for the mortgage banks mistake. I maintained my responsibility agreed to in the contract, they are in breach of contract they should have to pay me for the inconvenience and my expense.

Do you have any suggestions that will help me in this situation.

Myrteen R. Lee [protected]

The alliance between AARP/United Medicare to Walgreens negates advocacy of your membership. Walgreens is failing as a pharmacy in maintaining accuracy of prescription medications and dispensing those medications. This is a grave disadvantage for seniors who depend on their accuracy.

Medicare Advantage is a failure in smaller communities. Health care provider numbers are fewer. These providers collectively decide not to accept this plan. The insured is placed at a perilous disadvantage in not having necessary means to afford medical testing and treatment.

There is a marked decline in the efficacy and effectiveness of Walgreens Pharmacy sales and service, most notably in the last 3 years.

Sept 13, 2022 525 Hammond Dr Hot Springs, Arkansas 71901.

I went in to file for the training position they had open. I met with Ms Annette she had me go to the West Palm Beach Fla County Clerk site and pull up my criminal records while I was doing that she received a call from her son andvthey were arguing over his wife or girlfriend with another man. I found this to be unappropriate.

We had Delta Dental insurance for over 8 years. The amount of our monthly premium was $46.97 However Delta dental Charged my account on jan 25th, 2022 $491.20. They have now come to the conclusion that the charge was in error however they still have my $491.20. for over 6 months now. They are saying sent it back to my bank Wells fargo BUT cannot give any evidence or info

so that I can get the $491.20 back into my bank account at wells Fargo.. Need your help.. Debra McTaggart [protected]