AARP Services
Reviews and Complaints

on or about may 7th i called to let the hartford know that my car was to be transferred within 30 days to my daughter. At that time i did go ahead and extend my insurance by 30 days and paid 185.15(?) to do so. the transfer took place as noted above and my daughter took posession and insured it in her own name.
Now, however I am recieving ongoing billings and a threat to send me to collections if i don't pay on a rider of $1M that was not cancelled when i cancelled my policy. in fact they sent me a letter stating that my policy was cancelled on the original date for non payment so it seems they didn't even give me the 30 days for which i paid.
there is either rampant incompetence or downright fraud. Why would you continue a rider on a policy that was cancelled? is it only to be able to bilk an elder?

I am 61 years old. Have since a kid went by the 2nd and take great offense when someone sends me stuff as Jr. In the past when I belonged to them I went by the 2nd. So when did Jr. come into affect? Not on drivers license or social security card. The only thing good about their membership is you can get some hotel discounts if they accept it! Other than that, nothing I found yet!

I have called numerous times to get United Healthcare cancelled
When inquiring about this insurance supplement, the sales person
put United Healthcare as my primary. Medicare secondary
I have not paid any premiums to United Healthcare
I just want it cancelled so I can go to the doctor
My doctors have been billing my Medicare for 10 years without any problem.
The customer service at United Healthcare is terrible
Now they tell me I have to wait until the end of the month for the cancellation
to be effective
I have medical situations that must be addressed now! I cannot wait
These people are terrible
Why do I even have AARP

Approximately 4 - 5 months ago it became necessary for me to stay with my sister to care for her after having a double mastectomy followed by chemotherapy. It is approximately 2 hours driving time between my home and my sisters.
During this time, I did not drive back to my home. I had a neighbor pick up my mail, review, and let me know what might be important for her to send to me.

Unfortunately, she did not do a great job. It appeared that I missed a payment of approximately $85 dollars for my United Healthcare Prescription Drug plan and when I spoke with UH they told me that my reason for missing the payment (caring for cancer patient - my sister) did not meet the criteria to reinstate my policy.
The representative was often rude and uncaring. She asked if anyone died in my family which would have prevented me from paying.
The questions, just got worse.

So, at this point I have no prescription coverage. I have thyroid issues, am in the 75 percentile for having stroke of heart attack etc. and now I have no prescription coverage.

I thought AARP was better than this. I am so disappointed with the way I was dealt with and the fact that caring for someone was in their minds not a good enough excuse to have my plan reinstated. Someone has to die!

AARP would rather I go without my prescriptions than reinstate for the less than $100 which I was ready to pay with a credit care.

I thought AARP was better than this.

Sue Weit

I was stunned when I recently received notice that the supplemental health insurance that I purchased through AARP was canceled the day I turned 65.

They stated that I'm now on medicare (which I'm not) so I don't need the Hospital Cash Plan.
This insurance underwritten by United Health pays a set amount of dollars per day for everyday that your in the hospital and has nothing to do with what health insurance I have. Which by the way is BS of Ca. PPO through my company.

I attempted to complain about this on Yelp but I have to assume that Yelp and Aarp are working together as there are no complaints about Aarp on it's website. Their also is no way to file a review on it as Yelp doesn't recognize Aarp on it's website to be reviewed.

Any assistance on this would be much appreciated as this effects every single member of Aarp.

Bob,

On Wednesday, July 3, 2019, at approximately 1: 30 pm, I had a flat time and I called for AARP Roadside Assistance for help. I waited for about 45 minutes and the person who responded approached me in a van or truck and with a rude tone told me that he could not fix my tire where it was located. He then drove off. I was shocked. A voice mail message was left on my phone from AARP Roadside Assistance informing me that I was in a location that was not safe for a person to change the flat tire.

I was frustrated because I was located in Washington DC on 645 Milwaukee Pl, SE in a very safe location and had been waiting for over an hour. I contacted another road service for help. After another 40 minutes, a person responded with a friendly demeanor and he simply asked me to back up my car and he quickly placed the donut or space on my car and I was able to go to the tire shop to get a replacement.

I am lucky that I had access to an alternative for service. Most seniors are not so lucky. I am simply asking that the road service contractors employ people who are going to be professional and truly responsible for the needs of seniors.

In my case, the responding person could have informed me that it was not safe and he could and should have made immediate arrangements for me to be towed if he felt that was the service needed.

The truth is I was in a safe location and all he had to do was ask me to back my car to a position where he could change the tire safely.

I pay for this service, and I don't think it is too much to expect timely and competent responses when needed.

Client Number: [protected]
Email: [protected]@outlook.com

I called 888-687-2277 to asked information on an old bill The phone was answered by a woman who said they have a special AARO free offer for FIRST ALERT. They got personal information including my answering yes to can you hear me.
I agreed to the service but then realized this is not how AARP operates It was a hard sell I tried to call back but only got a recording. They then told me the number was changed and to call on another number.
Later when I called back I received the normal AARP response
I believe some scammer got in control of you telephone number. I hope this will not mean trouble for me.
The call was made on Sunday June 23, in the afternoon,
My name is Leonard Primack [protected] 1
They also tried to sell Dish TV service

I like my insurance or benefits from AARP. You can use your rewards to shop. The only thing is, all of my order hasn't shown up. I have tried to contact customer service, but my watch for my spouse didn't work, my rollerball cologne never showed up. I emailed too. It's impossible to find on the site where to contact about orders. I did go through this with Ariel wines too. I used my pay pal account to handle the remaining problem. Unfortunately with my AARP, pay pal wasn't a check out option. Customer service has to get much better than this.

We have been clients of Met Life for the past 29 years. Our policy premiums doubled approximately 5 years ago due to our age. Since that time, we have received minimal assistance and support including having a responsible agent that has left us with a lack of confidence in our insurance security. In addition we have been charged for a rider policy that is not needed.

I received an AARP renewal 5 years for $49.00 mailed to AARP P.O. Box 93125 Long Beach CA [protected]. Is this a legitimate renewal or is someone trying to rip me off? If I were to renew on line it would cost $63.00. If it is legitimate, why is the $49 reflected on AARP.org website? There were no renewal "specials" that I could find on the aarp.org website. Does AARP and its affiliates share my address or any other of my information to anyone?

They are con artists! First they tried to tell me because they had to move my plumbing that they had to do a custom shower. Then the boss called and told him he had to add a $1000 increase to the contract after I already signed the contract and I only signed it because they guaranteed me 3-4 wks for installation. Then the sales rep called me and told me the custom shower (which was $2000.00 less than the standard shower) was going to take 6-8 wks and he knew I wouldn't go for that so to go to the standard shower which was more, but they could get that done in the 3-4 wks. Well they took my deposit and when I started questioning them almost 4 wks later about when the installation was going to be they told me it was 6-8 wks so it would be another 3-4 wks. Remind you my signed contract say 3-4wks. So now I am stuck! In addition the reason I wanted this shower quickly was so my mother would be able to shower, so now she hasn't been able to shower for almost 4wks and now it will be another 3-4 before she will be able to get one! When I contacted the sales rep all he could say was " I'm Sorry. I did not mean any harm. I'm trying to do my best" BEST? for who your pocketbook! Maybe they should not be taking advantage of SENIOR CITIZENS! 6-8WKS I COULD HAVE BUILT THIS SHOWER MYSELF FOR 1/2 THE PRICE! WORST OF ALL THE PEOPLE THEY ARE USUALLY DEALING WITH ARE SENIORS AND THEY ARE TOTALLY TAKING ADVANTAGE OF THEM. CONNING THEM ALL THE WAY TO THE BANK!

1-07-2019 I responded to an email from UHC to register for their new HealthID security service on-line which didn't work. I followed the direction to call their 1-800 customer service # and was on hold for 31 minutes before giving up.

If AARP is promoting and partnering with UHC, then you should know that the customer service is deplorable.

It doesn't appear that their website offers the capability to communicate electronically.

Incredibly frustrating.

My name is Connie Gary -----contact me @ [protected]@aol.com
AARP billed without notification caused an over draft and stated a delay in reversing the charges even though I canceled services before member ship expires. When I tried to get assistance I spoke with three customer service representatives. Two McKenzie and Casandra were rude and refused to give corporate info. Susan was a little better yet not really helpful. How can this company be an advocate for senior citizens while defrauding them as well?

I was a member of AARP and bought Homeowners and Auto Insurance through Hartford Insurance in 2015. Since that time premiums have increased triple the amount for both homeowners and auto. Also, Hartford took it upon themselves to reduce my auto insurance to just LIABILITY and not inform me. AARP has become a facilitator for Hartford to rip-off seniors and the disabled and don't want to assist or know about how bad it is. The proof is in their statement on the complaint site: " If you have questions or concerns specifically about an AARP co-branded product, we recommend that you contact AARP's providers directly." AARP should be ashamed, it's one of the largest lobbies for seniors and is just collecting membership fees and getting fatter and fatter financially with no real help for seniors with homeowners and auto insurance needs and using celebrities to promote them...should be ashamed. Thank God I'm no longer a member.

My husband just had his humalog 100 u/ml kwik pen inj 3ml refilled at river falls, wi walgreens. the package I received was 10 pens? this is 280 days, my husband is 87 has a reoccurring cancer in his bladder. I don't like to store this much, at our age we don't know when the lord says we have done our time on earth.
If something happens, then I have to dispose of the unused pens. I am out of the money I spent, you are out of the money you spent.
at our age I would think the amount my rx insurance would like to make sure we don't have a lot of unused medications, and limit it to less, you limit how soon I can renew a prescription. how about limits on what we receive. I didn't discover this until I was home.

Anita westerdahl
1042 town hall rd
River falls, wi. 54022

I have been trying in vain to resolve the issue of premiums being taken out for my deceased father for 67 months following his death. I discovered this in December, 2017. My father died May, 2012. I have made numerous calls to Customer Service with a variety of answers. I sent the required paperwork as soon as I received and completed it. CS dept. stated in August they just received paperwork I submitted in June. I know that couldn't be possible. By September, 2018, I began calling every 2 weeks to find out why the delay in remitting me/sole surviving child the money that and erroneously been taken out for my deceased parent. I was told it would take 5-7 business days by one rep; then 10-14 the next time I called; and today I had 2 dropped calls to CS and was on hold off and on for 2-3 hours. The check was supposedly sent out on 9-20-18. It is October 1 today - was it on a slow boat from China? I could not speak to billing to find out why the amount differed from what I thought it should be for 67 months. I was told that was not allowed. They would send billing a message and it would take 5 days for them to review it and another 10 days before they would respond. Been there - done that. I asked to speak to a supervisor and was told I couldn't. I ended up speaking to 6 different CS reps this morning. It was even difficult to find out where the check has actually been sent. I am disgusted with the run-around I received and don't know who to complain to about it. Also they should have to pay me interest for being able to use the $14, 522.50 owed they have know about since January, 2018. This has been a frustrating experience. I intend to call the Senior Linkage Line to find out who else I can make a formal complaint to that will actually be heard.

We rented a car through Budget using our AARP membership for a discount. We rented the car for 10 days.
Because a family member had to have emergency surgery we had to cut our trip short. We had to return the car after 5 days.
When we returned the car we were told that there would be no refund for days not used. It's a new policy that Budget has adopted.
I think AARP should not support a company that has compassion for extenuating circumstances.

Grandpad

Allow me to warn you people about a new scam that is targeting seniors called Grandpad. When you take a complex product like a computer, which after all is what the Grandpad is, and you sell it to the heroes of our society, or elderly people like me, who have trouble remembering our phone numbers, and ask a bumbling marketing organization like AARP, working in cahoots with an incompetent cell phone network such as Consumer Cellular, what you have is a major recipe for disaster. These people are only out for one thing and that is your money.

It all begins when you pay too much for a computer pad with a fancy name. The Grandpad, after all, is more about marketing than technology. You are paying for that cute product name, it's darling on screen graphics, a few colorful buttons and millions of dollars in clever TV advertising sprinkled among the programs we old people watch every day. These ads lean heavily on our softest spot -- the grandkids.

Where they truly begin to take advantage of you is when you need your pad fixed, or tweaked, or serviced, or whatever they call it. Or they may want to sell you a warranty that will cover anything that might go wrong with it. It's not beyond the realm of reality to be soaked hundreds of dollars because they know you don't have a clue about what computers are all about.

So, look, if you go ahead with your plan to buy a Grandpad, please get one of your grandchildren or children to go with you so they can help you evaluate what you are offered. Or, if you have already bought one and you are not enjoying it, contact your local consumer protection office and file a complaint there. I'm sure they will already have brimming files on these two corporate jackals.

I found today that AARP does not have the best interest of seniors in mind. They are just like any other business, looking out for themselves and screwing the very people they swore to represent. They say they look for the best possible price to offer seniors when in reality they look to find who will line their own pockets more. United healthcare supplement is one of the most expensive plans with the worst coverage out in the market today, so why would a company who has senior's best interest in mind offer this product? More money in AARP's pocket. Luckily I found a better company less expensive with a much better plan. After visiting a senior SHINE program, and visiting the Medicare site, I was told that United Healthcare Part D would be the right choice for me, boy were they wrong. Seems after picking up my prescriptions yesterday and nearly going into sticker shock, I had to deal with the same incompetence from Symphonix staff as most of these AARP complaints had with AARP staff. As soon as I dump United Healthcare, I will dump my AARP membership never to return.

DO NOT ever use Optum RX through AARP to do a mail order prescription. I have been trying to get my dads prescriptions filled for the last 3 weeks and due to multiple errors that they have made. We are still without it. They are the most incompetent people to deal with. Nobody knows their head from their butt. Spoke to a supervisor to make a complaint and she hung up on me.