AARP Services
Reviews and Complaints

Today 11/10/2016 I called AARP who has my medicare supplement wanting them to reprint proof of how much my premiums were for my food stamp worker. I am very ill with medical issues and am too sick to work and cannot work. I spent 4 hours trying to get this issue resolved. They wanted me to get on the internet and do the one button and its done type thing so they would not have tohelp me. I spent another 2 hours trying to set up a password and after 3 hours got no where doing it. The computer just sat there. I called Customer service at their 800 number and they said I had to wait another 3- days for another statement to print and Then they transferred me to Technical support and he kept saying over and over you have the wrong website when AARP Medicare Complete was all over the website and the screen. They both were rude and did not want to help me or do anything. I have had this plan for 4 years and have paid them thousands for my premiums and my meds and co pays. I do not deserve to be treated like dirt. I need this information. This technical support rep just was stupid and sounded slow. All he kept saying over and over and over was that I had the wrong website when the screen said I had to create a 51 letter password and over 3 hours kept trying to do that and the screen sat there and did absolutely nothing. He irritated me and kept acting slower and slower by his speech. The bottom line is that he did not care and it was in his speech and actions on the phone. He said that we are working on a one button and its done internet system. Life does not work this way and never will work this way ever. After 50 years of dealing with companies this is the absolute worst that any insurance or any company has treated me as a paying customer. This is a warning. Never ever never ever never ever never ever never ever never ever never ever sign up with AARP Medicare Complete. They have cut two of my diabetes meds for good never to return them. I won one appeal and lost the other one. They lied to me and said that Diabeta was an expensive drug and it is not. Wal Mart has it for less than $10 a month. This is a warning to never ever ever never never ever sign up for this health insurance company because when you need help it will not be there for you at all. They suck real real bad and could care less about anyone or anything especially you as a customer.

I joined AARP and was promised a travel bag as free gift.the pictured they showed online was very large! The one I received was tiny as can be, not even a child could use it. This was false advertising and an old trick called bait and switch. I think AARP should be fined or send me the large bag they advertised. How sneaky!

I received an offer to renew my membership and by doing so, I was supposed to get a 4-piece Luggage Organizer set. So...on 042716 I sent in the money, but guess what..as of today, 081616 I still have not received it. It appears that a lot of people were treated the same. What do all of us need to do, to get what we were promised? Is this a scam, or should we take action against them for false advertising?
Thanks, Terri

While AARP provides opportunity to critique its providers, it is virtually impossible to communicate with AARP regarding needs of its members. For example, how can such an organization have no services to address health insurance coverage for its members during international travel other than to advise that they are not covered by medicare (and the AARP supplemental plans). Thanks so much for that very informative and useful information. Enough to make me throw in the towel on AARP and seek alternative supplemental insurance. A total lack of caring about its members other than as a useful force to pursue its selfish political agenda.

My 92 year old aunt gets her taxes done very year from AARP. This year I am handling her matters. I live in Philadelphia and the tax preparer for AARP is at 1650 Market Street, Philadelphia, PA 19103, Suite 675. When you call to make an appointment, you get a machine and you never get a return call. When you go in person, the building will not let you up to the sixth floor to schedule an appointment. How do you ever get an appointment. It is ridiculous.

As I was approaching 65 aarp began their marketing "assault". I hate them and would never, ever have anything to do with them. So what happened? They started sending me invoices for my membership that I ordered! Liars and frauds. I want to get in on a class-action lawsuit. It's been time for a long, long time.

Dear Madam, Sirs: My name is Ms. Joan Burch and I purchased a Real Pad Oct 7, 2015. It didn’t work properly. I exchanged it back to AARP where it was originally purchased. The return slip had an incorrect address from AARP and confusing for exchange. I delivered the malfunctioning product to Fed-EX and AARP received the malfunctioning product. The confusion was apparently on the AARP Return slip which had the wrong address which had been typed in by AARP RealPad. I had previously purchased the product which had a tracking receipt and my correct address. I spoke with Manager Jeremy Destain @ AARP RealPad @ [protected]. There was no resolution. The manager blamed me for not correcting a wrong address on the return slip which had been typed in by AARP RealPad. The product was delivered to the wrong address and I didn’t receive my RealPad. I had paid $79.99. Jeremy Destain instructed Angela (clerk or representative) to tell me to file a claim with FED-EX but FED-EX delivered the malfuntioning RealPad back to AARP RealPad and AARP RealPad acknowledged receiving the malfuntioning product. The new product was sent to a previous address (not my address) that had been notated on the return slip to AARP RealPad. I suggested to Jeremy Destain that customers should receive a blank return slip and fill in their information. However, Jeremy Destain disagreed with my suggestion. Manager Jeremy Destain told me that there was no one higher above him that I could talk too and hung up the phone on me. My ticket number @ AARP RealPad is 1932479. My AARP number is [protected]. I would like to receive a working product or get my refund. This has been a nightmare and the above manager is unapproachable over the phone. I hope to get this issue resolved and the manager was extremely degrading over the phone. My contact Numbers: Cell [protected] Work: [protected]

I've put up with long waits fruitless waits on your 800 numbers and sent off E-mails to a number of your board members but have never spoken to a live person or gotten any responses to my E-mail messages. I freely admit I'm disabled but I was forced to retire from my 33 year government job where I helped other lawyers use computers to do their work more efficiently. While the union attorney and I both thought I would prevail if I sued to get back my job the stress of being without health insurance all while waiting for at least six months to get a favorable court decision would very likely cause an exacerbation of my multiple sclerosis! But I made that decision and am living with the results. But I'm just trying to find out if your National Office ever employs people on a part time basis! I have awards and honors from an Attorneys General and four Secretaries of Labor for my work but I can't get any answers to my questions seeking to find out if AARP ever employs people on a part timer basis! I have 4 decades of experience helping set up IT systems and have advocated for myself and other elderly persons to get them appropriate help. But I can never apply for any IT or advocacy jobs I see on your talent network because all the jobs are for full time positions! Do I have to file an ADA complaint to just get my basic question answered?

I have been a member since 2013. I am a small business owner. Every year I receive abundant solicitations to renew my membership (including new cards) 6 months before renewal time. This wastes members money. this year I decided to enroll for 5 years. After my check cleared I received a promotional option that would have saved me A YEARS MEMBERSHIP FEE!
SHAME ON YOU AARP! You supposed to be helping people out, instead you are ripping us off.
Either get together or SHUT DOWN!

Through the years, I have successfully booked numerous vacations ( for my family + wife and myself ) using the Expedia AARP Travel Center website. As I once started to book our January Costa Rica vacation, I immediately noticed the website had been updated. However, I was unable to book a flight going into San Jose ( SJO ) and approx. 1 week later, leave from Liberia ( Lib ). After numerous failure attempts ( trying different prompts, etc. ), I called the national travel number. The gentleman who I talked with confirmed that this ability has been removed for AARP customer but he could assist me ...and perform this task at his desk. Because I did not have any desire to stay on the phone for hours
( examining different days, times of departure from both cities, etc. ), I thanked him for this information... hung up the phone.
Additionally, I use to be able to reserve multiple hotels in the various cities/ towns the vacation encompassed. Apparently, that ability has also been removed.
All I can say is that I don't understand why such a useful tool would have been deleted...Eventually, I booked my air flights through the airlines but did individually reserve the hotels through the AARP site.

received a mailing that welcomed my new membership and requested payment of 16.00

I did not join aarp, I would and will never join this liberal arm of government oversight.

I resent the attempt to make me think I had joined I resent the fact that this appears to be something done in hopes that many will just pay the fee.

this is shoddy, deceptive and insulting. may actually be criminal.

Our family and friends booked the hotel through AARP Travel Center. We paid the deposit for 12 rooms, but these people mixed the whole booking and reserved wrong room for us. The total number of rooms was 10, but they took money for 12 rooms. The company likes to mislead people and you should be careful with these guys, because it is almost impossible to get money from them.

Just received my renewal notice from AARP. Thought it strange since I'm a multi-year member. Checked my records and I'm not due for renewal. Looking closer, I see it's a renewal notice from AARP Foundation, not AARP.
So, because I donated to the Foundation before, I get a renewal notice? Really?
And it looks likes a membership renewal. Coincidence? I don't think so.
I think it's a misleading mailing designed to confuse the recipient into thinking it's a membership renewal, which will generate more money again for the Foundation.
How ethical is that? So, what does the Foundation stand for anyway if they use dishonest fund raising tactics? How trustworthy?
Bad will is a terrible/stupid thing to generate.

Boarding pass did not spell out Hobby Airport. HOU there is no reference this is Hobby Airport. Failure to properly label itinerary. Asking for credit voucher for future flight. No plans at this time. Lost ID driver license at Bush air port unable reschedule flight for today.

AARP has been sending me junk mail for years. try to finds their contact number on their web site, almost impossible. These people have become a huge merchandiser and have lost sight of their original motive to be an advocate for seniors. Their credit cards have TERRIBLE rates and they act like they are trying to take care of us! I do not need a company with financial motives and partners helping me. Recognize they are a big business like any other. Their customer service rep did not likemy speaking up and just talked right over me, very rude. They have 7 pages of where they "share" my information. Their privacy issues are a whole problem on their own. They sell any and all information to the highest bidder. It takes 12 weeks to get out of their junk mail listing.

I opened a life insurance policy with AARP a few months ago and have been getting the run around ever since. My daughter checked out the policy for me online and we decided on a coverage amount. First AARP sent notification to me stating they could not complete the coverage then I received notification that they would uphold the insurance and for me to fill out the paperwork and submit payment, which I did. I have paid AARP about three months until I received a notification that my policy was in default due to a lapse in payment. I was confused as I have been paying faithfully my payments and even sent in a voided check to allow for them to automatically remove the money from my account. My daughter logged in and paid the amount they said I owed with a credit card. Upon further investigation I noticed that AARP opened two life insurance policies for me under different social security numbers. When I asked about this I was told that somehow I opened two policies. When I told them I didn't and that I would like that money to instead be moved to my policy that I have been paying on time monthly, I was told that they couldn't do that. They can cancel the 2nd policy for me but because I didn't cancel within my time frame I can't get my money refunded. How is this possible when I didn't even know I had two policies open up by AARP. This company is a fraud and rip off and I will never do business with them again. They have the worst billing and customer service individuals.

AARP is losing sight of what brought them into being originally. It is no longer interested in the common man but becoming buddies with all of the underdogs in this world. I am so reminded by them of one of our parties. My latest complaint is of AARP again backing president Obama in wanting to take part of our social security retirement fund and put it in the social security disability fund. We all know about the horrendous fraud going on in the disability section with people stealing billions on false claims and instead of AARP demanding our president fix this to make the disability fund solvent, they go after our retirement savings. Bunk!

Subject: re: requested email: flight cancel - itin: [protected] - case id : [req:s-[protected]]
I have been going through this with their customer service for almost 2 weeks. I was trying to use a credit of almost $2000 to book a flight. They quoted $4019 per passenger if I want to use my credit. However, as per their website, the cost is $2341.10 per passenger. This almost half of that quoted if I want to use the credit. I think it is unethical especially when it comes from the aarp which is supposed to help and protect our retired citizens. They do not return my inquiries any more. I agree with previous reviews, their customer service needs to be abolished.
(Aarp travel center)

we would be aided, and are severely disappointed that no aid was given not offered. Not to mention that now, all these extra expenses are harming us, and put us back a good bit. Something that we had been looking forward to, a reason to celebrate, and a short get away from life at the homefront was injured.
Where is the helping hand, the understanding, the real customer service that keeps good standing between AARP/Expedia and their clients? Especially since this is a reoccurring problem in booking Mt.Pleasant Best Western.
We ALL are only human.
This must be rectified and made good on AARP/Expedia`s part in what both the Front Desk`s in Michigan and in Texas are calling an online 'glitch', in making the booking locations clearer and bolder, and by providing better customer service, and policies.
It`s a shame this had to happen to us, and other customers before us.
Sincerely,
Amanda and Jack Richards in MICHIGAN.