AARP Services
Reviews and Complaints

I was shown a picture of three big suitcases and I received something no bigger than that 8 x 10 photograph and then something else 2 sizes smaller than that! This is a total joke and so misleading. They promised three suitcases and what I got was three small tiny bags no bigger than my purse. I really want my money back it was such a gimmick to get to join in the first place and I want my money. I'm so upset. The picture made them look huge. AARP should be ashamed of themselves with this misleading advertising

Since customer service was outsourced I have been given incorrect information on the last two inquiries I have made. I can imagine this may be life threatening in some instances.

I have waited after the call was ended, but could not leave my satisfaction rating as I was told I could.

I would like to know where to leave an honest review of my experiences.

12/15/20: Rec'd email alert from Member.Benefits@equifax.com stating my credit score had changed. Tried contact through http:/myservices.equifax.com/TRUID dashboard; unable to sign in. I have spent over 90 minutes trying to sign in to my Equifax account; password and user wouldn't work. Called service #866-429-2824; person had such a thick accent she was almost unintelligible. Asked for several pieces of personal data, including payments, SS#, I gave up and hung up. Tried again, different person, still thick accent. Told me my account "never transferred from Trusted ID". Required same data, sent temp. PW and reset security question. Also tried to sell me higher priced plan than I have now. Managed to sign in once, checked score. Signed out, waited five minutes, tried to sign in; unable to do so. Have I been scammed? I am very surprised that AARP would recommend such a shoddy service

Mary Lynn Harris changed to another supplemental health care provider on January 1, 2020 . Called united health care. spoke with Julie Jan 4, 2020 paid 167.66. Mary spoke with Julie and told her she has insurance with American National Insurance .
Sent payment for Feburary 2020
Sent payment for March 2020
Called and spoke with Donna 3/02/2020 paid an additional $ 8.08
Mary sent a letter to AARP advantage stating she had insurance with American National effective Jan 1, 2020
Talked to Anna 0n 03/27/2020 and was told to send proof of insurance to a different address United Health Care, Billing Division p.o. box 105331 Atlanta, Georgia 30348 .

We finally received a coupon book. The payments we sent United credits to insurance for Mary and sents bills stating we are not up to date. We get different advise and different address to send information. I want to be sure George H. Harris is insured and the payments are credited correctly.

George H. Harris membership # [protected]-1

I called consumer cellular regarding my cell phone - waitrd36 minutes for someone to answer - told them the phone is less than a year old - battery dies after sitting idle for about 6-8 hrs after being fully charged. Did trouble shooting g as they requested - was told they would be sending me a new phone - never came - called back again - wait 28 minutes for someone to answer - was told that more diagnosis needed to be so e before they would send me a new phone - the agent kept saying - this will only take a second - wait 5 minutes - finally was told they were sending me a new phone - never shows up - called back today - 47 minutes to get someone to answer - she's very condescending - doesn't understand why I am upset - tells me that more diagnosis needs to be done - I tell her that the phone e won't stay changed - without being used for longer than 12 hours - that time drops to 2-3 hours if phone is used for 3-4 minute. She puts me hold "for just a second" - 5 minutes later comes back to tell me that for a phone that's almost a year old - that's normal. I tell her that I want to talk to a supervisor - at which point she says - in a very condescending tone - "I'll be more than happy to transfer tou". When I call her o. Her crappy tone of voice she gets worse ai ask her to transfer me to the supervisor - that I was done listening f to her [censored] - she starts getting [censored]ty with so I get [censored]ty back and she hung up on me. Horrible customer service in all aspects.

I am a member of aarp/unitedhealthcare. I am a member and had gone to my pharmacy only to be turned away for a refill b/c I was a day too early. This happened twice in a row and so I called uhc and after talking with a rep, I asked to speak with a manager. The first rep would not transfer until I stearnly asked if she was refusing to pass me to a manager and if so, asked for name. She did not give her name and said would pass me to a manager,. After 20 minutes I finally hung up.
I called again and spoke to rep 2 was listerned to my request that I was an requesting an override on my refill that couldn't be refilled til tomorrow. I again asked for a manager and waited 20 minutes and cryiing I decided to give up. Just as I was walking out the call went through to a manger who had been updated with my request. He explained the reason why this was not procedure and I kept repeating my request for an override. Then he proceded to tell me if this override was done, it would only be allowed once a year, I begged him to please just honor my request, saying him the was only 8 hours between today and tomorrow. After he continously went on and on, I was in tears... I finally asked if he would do it or not.
He finally said he would override it and put me on hold. He finally got back on the line and gave me a number to give to the pharmacy to call and talk to stephanie. When he called they refused to transfer si am a member of aarp/unitedhealthcare. I am a member and had gone to my pharmacy only to be turned away for a refill b/c I was a day too early. This happened twice in a row and so I called uhc and after talking with a rep, I asked to speak with a manager. The first rep would not transfer until I stearnly asked if she was refusing to pass me to a manager and if so, asked for name. She did not give her name and said would pass me to a manager,. After 20 minutes I finally hung up.
I called again and spoke to rep 2 was listerned to my request that I was an requesting an override on my refill that couldn't be refilled til tomorrow. I again asked for a manager and waited 20 minutes and cryiing I decided to give up. Just as I was walking out the call went through to a manger who had been updated with my request. He explained the reason why this was not procedure and I kept repeating my request for an override. Then he proceded to tell me if this override was done, it would only be allowed once a year, I begged him to please just honor my request, saying him the was only 8 hours between today and tomorrow. After he continously went on and on, I was in tears... I finally asked if he would do it or not. He put me on hold and after waiting he said the approval was done and tell pharmacy to call a phone number he gave me and talk to stephanie. He called and no rep would transfer him to her and assured the pharmacy that a on override was not allowed. He tried for a while but finally gave up. I went home crying after spending an hour at the pharmacy and still came home with no refill. I know I will not sign up for this plan again and wish I could drop them now! Vgcounts

I mailed my renewal form and $16 in a money order form but you guys must not have gotten it because I keep getting letters saying I have days left to renew.
Please help me fix this. This isnt the first time ive sent my renewal this year without any result. Im certain I paid it like 6 months ago with a money order.
I hope you can help me.
My name is steve wyant
4028 s. 146th st apt b2
Tukwila, wa. 98168
Email [protected]@aol.com
Aarp# [protected]

Started with Apple sending me a message that I would receive a free thousand dollar gift card from either Amaxon or Walmart. Merely had to answer many questions about my consumer habits and then sign up for something. I chose an AARP membership.
From AARP I received a cheap organizer bag for my truck. I have yet to receive the gift card.
What is going on with AARP and Google?
Have they scammed me?

John Zempleni 01 06/33 united Health care ARRP medicare choice

my father was admitted from juptier medical center to Heartland rehab on December 8 and now is being discharged and they will not give him another wee to stay to improve. they are stating he is moderate and he cannot even swallow well yet. He has parkinsons and post kidney removal 3 surgeries begining october 21, 2019. He was discharged the first time to chats worth REHAb and they kept doing blood work on him every night and they stated that he had to go to the ER because his sodium was high. Yet, once you go to the ER then they discharge him and asked if I would like a bed hold and that costs 500.00 I declined and he did not stay at the hospital and returned to chats worth again and they sent him to the ER again because of his blood work and refused to give him IV treatment. and then he went back to chats worth and they again sent him to the ER and he was admitted and the blood report theri was good and not sodium problems just deyhydration because they were not giving him fluids only puree. after discharge for the 3rd time he went to Heatland rehab in palm Beach Gardens and the aides did not provide service to him I had to change him and feed him at times and also, he was in his bed with food all over his mouth. I reported it and the aides there appear to be to be busy on their phones or chatting with each other. He was left with out his foot rests also in wheelchair and slumping over at many times. The speech therapy and physical therapy, and occupational therapy is very good and he needs more of that and they are refusing to give him more time. I attempted to call the appeal department and on hold for at least 40 minutes and then I leave a detatailed voice mail. He is scheduled to be discharge this saturday. also, when I call united health care the reps take at least 30 miniutes to research for an answer and I get rerouted to an international call center and they do not speak american very well. I want at least 1 week more covered by his plan because he lost time being transfered over and over to the Emergency room by chats worth. This is very distressing for a elderly person and I will take it further and report to obudsman, better business, my congressman, senator, the system is not what its promising and to difficult for the elderly to manage. Chats worth, Heartland rehab, the social worker at heartland, appeal number that is never answering that was given to me by the social worker and she stated that the case manager for united has to approve more time and then the representative stated that he can go beyond 20 days and its 0 co pay. what is going on. [protected] in my number I will definitely find another plan or he will go back on medicare. I have had so much difficulty with the providers especially the homehealth that are not providing and it took me 3 months to do an appeal for that. united gets money each month for medicare membersx 1million customers that is alot of money comming through their company and they are also, on the stock market. amazing. amazing

AARP I sent my Money for to resign up and NEVER got a thing from you. No information No gift Nothing . Same thing that happened 3 yrs ago and you never responded then either. I am beginning to believe AARP is a RIP OFF, will you ever answer me? I have sent 4 letters so far this year and No reply. Their is a huge lack of information coming from you. But you still keep sending me forms to join up.

I have found that the customer service of this company is seriously flawed.
Not the least of the problems is that United Healthcare uses a call center staffed by people for whom English is a second language. That in and of itself if a problem but the fact that the noise of hundreds (?) of "health care advocates" chattering simultaneously is not really conducive to discussion of my health care issues.

So out of the chute, I know the level of respect that the management of United Healthcare (and AARP) accord me. Not much.

I have a condition that requires a minor surgical procedure. The only doctor that does this surgery (within 50 miles or so) is out of network. My request for the ability to use an OON doctor was denied. No explanation. I asked to talk to a supervisor. I was transferred to a person in their call center that proceeded to spend 30 minutes verifying that my request to use a doctor that is OON was denied becasue he is OON! Then again, there is a language thing going on so really, after 2 hours now, I have no idea what is going on.

BTW, forget communicating via email. UHC does not like talking to you.

Altogether a terrible and insulting experience. I will be exploring alternatives.

Each year, AARP sends out multiple renewal notices beginning about 6 months before expiration. My membership expires in Oct. and after approx. 5 notices, I responded by paying in Aug. The card i had which had the correct date was #[protected] 7. In Sept. I received a replacement card #[protected] 7 with an exp. date in Aug. 2020. AARP debited me 2 months for paying early. I called their customer service line, and they only had info. for the card that was in error. After a lengthy period of time consulting with some unknown individual, the rep. came back to tell me that their was nothing she could do, in terms of issuing me a new card with the correct exp. date. I told her that without a remedy to this error, I would not renew. She apologized. I also mentioned that I continue to receive notices for renewal. Last notice arrived this week/late Nov. telling me my membership expired in Oct.(at least they got the month right). Folks. I'll make this very simple. Stop bombarding me with scads of renewal notifications, plays for donations and the release of my name to every affiliated merchant in the country that you sell my name to. Send me a card with the correct expiration date on it or you will not see a renewal from me again. Thank you.
John Nitis
109 Belvedere ct.
Napa, Ca.

I booked an airline flight from Newark New Jersey airport to LAX in Los Angeles California on November 2, 2019 (7477744446416). I specifically requested Avis as my rental car company. The itinerary emailed to me listed a rental company named Thrifty. It was not until I arrived to LAX that I was made aware that this company was not affiliated with Avis Car Rental Service.

Them manner in which two of the staff members spoke to me was extremely rude when presented with basic rental car questions (Can I use my car insurance? Is the CRV I requested available)? I was not I do not know and personally I do not care. When the individual realized that I was appalled by manner in which she was representing herself and the company, she tried to be somewhat polite.

Once our transaction was completed she directed me to the area in which I was to pick up my car. The person responsible for providing me with the car and basic information pertaining to the car pointed to an area and send your car is in section 2. At 12am in the morning, my family and I were trying to figure out what car was assigned to us. I walk back over the the individual and asked which car was I assigned to. Her response was pick a car! You can have any car you want! Not once did this individual escort my family and I to a car and/or explain the features associated with the vehicle. I spent 20 more minutes in a dark car lot trying to familiarize myself with a car that had a not say that the car was dirty because the device to wash the car was broken.

I specifically requested Avis. I believe I was charged Avis Rental prices and was switched and bated to a low budget car rental service that has no knowledge of customer service.

I was also charged $ 318.00 EXPEDIA for car insurance that was not requested.

This was my first time using AARP Travel Center to book my plans and it will be my last.

This person has become increasing rude and mean to me on almost every visit to this place. She accuses me of taking things when she cannot see what I am doing. She does this in front of other veterans. She becomes loud and then kicks me out when I defend myself against her accusations. I attempted to file a complaint about a month ago but not sure where that went. She plays favorites. I have seen men taking bags full of stuff and she offers them more. It also affects how I am treated during other times there. I have also been told how rude she is to other veterans. How she speaks to them. Jana acts like she is a guard dog and throws out anyone that displeases her. I dont think she fits well here anymore. And arent these training programs supposed to last a year... Time to move on I think. And they have cut hours so jana tells everyone how to do laundry and load clothes and treats us like we are incompetent. It is not a good feeling for veterans with issues to be talked down to this way.

UHC is doing everything in their power to insure I don't get the treatment recommended by their own in-network doctors. Their repeated delay tactics is more than likely going to prevent the cure of my tongue cancer.

I live in Birmingham, AL which has one of the premier cancer treatment hospital in the US, University of Alabama-Birmingham (UAB). Unfortunately, my coverage does not include UAB. Even when 2 UHC In-plan doctors say I need to go to UAB, out of network coverage has been denied. (Aug 27 and 29, 2019) Not only was it denied but it took almost 2 weeks for it to be denied.

I switched to in-plan doctors and facility to avoid further delays. Now, UHC will not approve the treatment their own doctors recommend. (Aug 9, 2019) Again delaying treatment so far an extra week and counting. I guess the hope is that I die before they have to spend any more money. I feel like I am in the sequel to "The Rainmaker"

I will be switch insurance.

I have just witnessed your latest commercial and I'm not getting the messaging here? You have a 20's or early 30's something African - American man canvassing the values of AARP? I switched off and was somewhat offended. I need folks in their 50's with real life experiences and case histories better aligned to me in my late 50's. What the heck does this man know? Who recommended a commercial of this type? It was a disaster, and I was left angry and pissed off. I might cancel my membership. You don's understand me, and my kind (meaning folks in our generational phase of life), and you don't understand our interests or problems. Revise and re-do that commercial - it sucked!

On October 01, 2019 I received a Final Cancellation Notice for an Hartford Automobile Insurance Policy that would in effect permanently cancel my automobile insurance within 12 days of receipt. I had not received a any prior notice of past due billing and I have had automatic pay for years. I have been a loyal customer for over 15 years and in fact had just made changes to my policy a month prior and was not told I had a past-due account at that time. I also did not receive any past due billing notices sent to my home address which we have lived at for over 40 years.

If my wife and I had not been home to open this notice of Final Cancellation anyone driving my car would have been liable for any claim.

After checking with AARP Customer Service I found they had on file outdated contact information and an email address I have never used and a home telephone number that has been disconnected for over 1 year even though I have always made contact using my personal cell number which they did not have on file.

The systems, processes and interactions by Hartford agents to update their customers contact and policy information is not being reviewed and maintained throughout the full chain of event leading to Final Policy Cancellation Notices being sent out.

I aked my career manager to provide me with a professional reference for a job I was being interview for and I was told NO, they don't do that . However I am asked to use the AARP-SCSEP name as go to on all my applications for a job. Very conflicting. Host agencies follow up with AARP of all workers professional conduct on the job, ie: tradiness, following through with the job etc, thus AARP-SCSEP being able to write such report for trainiers seems only logical. Why they don't want to do it seems to me to be bias.

Ms. Eve

Signed on for 12 training sessions - specifically designed in the contract. However, there is a stipulation that you must deliberately cancel when you wish to complete your training. You must send a registered letter 30 days in advance of when you wish to stop. My letter went out on September 9 and the company is forcing me to another full month of sessions.

This seems to be a very underhanded process. Why sign on for a specific number of sessions, only to have to cancel before you are billed for sessions you do not require or want. I made it very clear to UBF that I only wanted 3 months. I am being forced to four more billable sessions.