Abella Mayfair
Reviews and Complaints

At the beginning of Oct 2016, I saw and ad for a free trial sample of Abella Mayfair's skin care products. I went on the site and ordered, for a shipping charge of $3.95, a sample of the wrinkle control product. Nowhere did I see or tick a box relating to a subscription to this product. During the checkout process, the site kept taking me to different products, with the same offer, which I believe I just passed over. The next day, I got a phone call, telling me that my products were shipped and I would receive them shortly, and they would be charging my credit card the 2 shipping charges. i informed the girl that I did not order the moisture cream and would not expect to see a shipping charge. She said that was fine. A couple weeks later, I received the wrinkle control sample, as well as a moisture cream, and was charged shipping for both. There was no receipt or information in the box to indicate the shipping charges or explanation of any terms or conditions, or how to return or order more product. On Nov 22, I received another shipment and charges to my credit card have been $112.94 on Oct 30, $101.64 on Nov 1, $112.94 on Nov 17 and $89.95 on Nov 19. I called them and they insisted that I signed up for a subscription, which I did not. After a long discussion, they agreed to a $100 customer good will credit, and would credit the remaining charges once I returned the second shipment and provided them with the tracking #, which I also did on Nov 22. They say they have cancelled my account. They have credited my card a total of $202.89 and should be giving me another $214.61 credit. I called them on Nov 29 to discuss, and they told me I was mistaken, and that the original charge of $214.61 could not be refunded. I argued that this was not what I was told, asked for a supervisor, and was told that there was nothing she could do, and wouldn't discuss it any further and hung up on me. This company is reprehensible, and I would like total refunds for all charges. (the remaining $214.61). I will absorb the shipping charges, although I did not agree to the face cream. I would have thought a company owned by a celebrity such as Angelina Jolie would be more ethical, and honourable.

I have the same complaint as everyone else. There is definitely a trend with this company to mislead and overcharge people for an inferior product. How is that so many peopie missed reading the terms and conditions? I purchased this 'free' trial for $5.33 and $6.68 which turned out to be shipping cost only. Exactly 14 days later from the date of ordering, my credit card was charged $154.96 for the first 'trial' product and $124.75 for the second 'trial' product. I didn't even receive my trial product until 2 days before the 14 day period was up! When I received my credit card statement, there were even more charges ...another $155.77 and $124.75! This was for the next shipment that automatically was sent to me because I had not cancelled within the 14 day trial period! When I called to cancel my membership and ask for an RMA# so that I could return this unopened package, they told me everything 30 days after the initial date of ordering was non-returnable! All they would offer me was a $100 credit on $587.00! The product itself is a 1 ounce container of moisturizer cream and a .5 ounce tube of rapid wrinkle control...what a joke! This company is under different names on my credit card: skinwell london and gorgeous skin. Who knows what other aliases they go by? Underhanded and a total scam. Shame on anyone who is in any way affilliated with Abella Mayfair!

I paid shipping only of a free product from this company on 06Nov16. On 21Nov16, and 23Nov16 2 charges showed up on my Mastercard. Same as all of the other complaints so far. They will not refund me, although they did say they would refund me $60.00. I have been arguing with them back and forth via email so there is a nice paper trail. Speaking with my bank I am incredibly disappointed. They don't care at all, they did say that because I have in writing that the company has 'cancelled my subscription' (something I NEVER agreed to in the first place) that they can start a dispute process if I am ever charged again. Today I had enough, on phone with bank and demanding they start a dispute process immediately. I feel violated and the fact that my bank will not help me is even more disappointing. They have now started a dispute process, but the girl I speaking with is literally talking to me like I am some halfwit. She is implying by her tone and the way she is speaking to me, that I deserved this because I gave my card info out online.

Suite a une commande d échantillon que j ai éffectué chez votre site je veut annuler les commandes que vous m envoyer a chaque mois sur ma visa soit les produit eye cream 143.22 et sparklingskintoday 160.22 et toutes autres produit de votre site ou compagnie pour information villeneuve helene 251 jeanne d arc alma g8b1c7 canada numéro de la derniere commande 2784819 fad794d506 m envoyer la confirmation de l annulation immédiatement sur le hotmail de mon conjoint [protected]@hotmail.com apres le 25 novembre je ne veut aucun de vos produit soit, abm1, abm1box, amb-insert, abm-2, abm2box.si .je veut un remboursement de vos produit je n en veut pas

Regarding my recent experiences with the “Sales and Marketing Practices” of these companies I feel justified in telling as many people as will listen that these companies have one goal! To steal as much money, from as many people as possible, before everyone gets wise and they shutdown. Only they don’t shutdown. . . they just change the name of the company and run the same scam, again and again.

Somewhere in my first days of shock and disbelief at what these companies were able to do to me in less than 30 days.

READ THE REPORTS: One excellent site I found related to this companies business practices is: http://www.complaintsboard.com/abella-mayfair-b125314

The disrespect that I am experiencing as a result of my dealings with these companies is debilitating. How can these companies justify their business practices!

I wrote to the companies and told them that my experience is nothing short of being mugged, electronically. I really do feel like I have been assaulted.

More of the letter . . . an example of the types of people their advertising preys upon with their deceptive advertising and sales practices.

“I’m 63 years old. As I grow older, I look for small ways in which to help me feel good about myself. Sometimes, like all people, I have moments when I would like to give myself a treat . . . I tell myself that I deserve just a small indulgence. I see an advertisement and in a moment of weakness click on the ad. Surely, I can afford this small indulgence. It’s only small samples and it only cost $10 US. I can afford this small indulgence.”

Here I am. A 63 year old women who wants to spend less that $10 US to get a small sample of a seemingly fabulous new product . . . just a little treat to ourselves, a proverbial ‘pat on the back’ for doing a goods days work . . . only to have hundreds of dollars stolen from me.

In their ‘path to success and wealth’ these companies don’t care who they damage. Running the software to automatically distribute product and charge credit cards.

And when you confront them and call them thieves, they curtly explain that they don’t break the law . . .

I see no integrity in how these companies function in the world and personally, I'm sick of it.

Nov. 7, 2016 i was charged with the items i didn't order, it says there in your email that i can only pay for the shipping for sampes and i ended up paying more than $5.40. I was charged for $154.65 from my master card and i want a refund. My name is Suzette M. Bacharo, I live in Canada #14 Lorentz Dr. Apt. 201 Moncton N.B. E1E2T3. 7024259273skinsmooth London000... 112.[protected]@1.[protected]

After seeing an ad for free sample for the cost of shipping and handling I ordered their product. I did say while ordering that I did not want further products. I failed to read the fine print of terms and conditions. A couple of weeks later I was charged close to $300 for two tiny samples. After calling several times I got through. I only got a total rend of $100. After arguing.
This company is a scam and uses false advertising.

Elle doit payer 560$ pour un échantillon de crème à 10$.
Carole Lebeau, de Saint-Jérôme, voulait juste tester l’efficacité d’une crème rajeunissante. On la condamne aujourd’hui à payer des centaines de dollars pour des produits qu’elle ne reçoit même pas.
Une résidente de Saint-Jérôme est prise dans un engrenage infernal après l’essai de deux échantillons de crèmes de jouvence.
Avec tous les tracas qu’elle vit depuis un mois, les crèmes rajeunissantes que Carole Lebeau a commandées sur le web lui donnent plus de rides qu’elles ne lui en enlèvent!
«Je voulais juste tester une crème offerte à 10 $ et, depuis, ils me facturent des centaines de dollars chaque mois sur la carte de crédit», peste Mme Lebeau.
Rien à perdre, vraiment ?
Les problèmes ont commencé le 5 septembre, quand une offre de crèmes rajeunissantes DuaDerma et Alvena apparaît sur sa page Facebook.
À 9, 39 $ pour les échantillons, il n’y a pas grand-chose à perdre si ça ne fonctionne pas, se dit-elle.
Erreur... Quand elle reçoit le premier relevé de carte de crédit, elle constate que l’entreprise new-yorkaise lui a facturé 191 $ de crème Averna et 177 $ de crème DuaDerma. Des produits qu’elle n’a jamais voulus et qu’elle n’a jamais reçus non plus.
MasterCard a réussi à annuler l’offre de DuaDerma, mais pas celle d’Averna, de sorte qu’elle vient de recevoir une autre facture de 191 $.
Pas seule
Si elle avait lu les petits caractères, elle aurait constaté qu’elle leur donnait le droit de faire ces prélèvements. Mais qui les lit?
«La vérité, c’est que c’est vraiment une arnaque», lance-t-elle.
Carole Lebeau est loin d’être la seule à ne pas lire les détails.
«Ils m’ont facturé plus de 900 $. Des voleurs! Lorsque j’ai communiqué avec MasterCard, ils m’ont dit qu’il n’y avait rien à faire, que je n’aurais pas dû donner mon numéro de carte de crédit!» écrit une dame sur Facebook.
Des droits clairs
Malgré sa négligence de ne pas avoir tout lu et d’avoir fait affaire avec une compagnie dont elle ne connaît même pas le nom à part le numéro de sa boîte postale à New York, Carole Lebeau a des droits.
«Il peut vous facturer le produit uniquement si vous lui avez donné clairement votre accord», résume-t-on à l’Office de la protection du consommateur.
L’OPC rappelle que le client a 60 jours pour demander par écrit une rétrofacturation, soit un remboursement des montants payés, à l’émetteur de la carte.

It seems I have the same complaint as everyone else. Is there a trend here with this company to rip people off. How is that so many peopie missed reading the terms and conditions. I purchased this free trial for 5.95 shipping only. When I received my credit card statement, there were charges of 152.00 and 2 weeks later another charge for 155.00. I did receive a second box in the mail but thought it must be an error and was planning on dropping it back in the mail to return. I called the company demanding a refund for both because I never signed up for anything beyond the free trial. I was told that by accepting the free trial, I agreed to pay for it and to continue to receive the product on a monthly basis for 99.00 us funds. I did no such thing. I just went to their website and ordered another free trial and no where in the process did I see this fine print. Of course, I didn't complete the process but I did get to the payment screen without seeing it so it could have been explained after I paid for it. And the outrageous charge for a very tiny tube of cream.. .05 oz. Shame. Somebody needs to do something with this company!

My complaint mirrors another complaint I just read about this company. When contacted, there was no mention that I would be charged for my free trial once delivered. I was only to be charged for delivery. I received two separate products hence two full charges. One month lather (nov 2106) two more boxes containing face products arrive. Charged again. I have contacted company but terms state no refund.
I believe this is false advertising. Refunds should be allowed if product not opened.

I have been fighting with this company since Aug 30, 2016. I" tried to tell, them that I never heard of this company and whatever I was suppose to have ordered I never got. I realize a charge on my account for 152.14. Didn't know what this was about. So I started investigating on my own as well as with the bank. We came up with Abella Mayfair. I found the phone number for this company and gave them a call. I explained the situation to the and all the lady said was she could only refund me here employee discount which was 63.90 on Oct 4 2016.I informed this person then that I never received any order or product from anyone. I wanted my money back. Today is Oct 29, 2016 and I still have nothing from them. On Monday Oct 31, 2016 I will call them again, I want my money back. The next step will be a lawyer. I have an apt on Monday to speak to my lawyer about this company.

Sincerely
Julie

I too have been scammed by this company. I saw the add and it clearly stated that they would send me a free sample for just shipping and handling. I got the sample and saw the shipping and handling charge on my credit statement. A few weeks later I noticed a $142.00 charge from the same company. I called them and they insisted that I checked off a box agreeing to be charged monthly if I didn't return the product within 14 days. There is no way I saw any such thing when I ordered the free sample. This is a total scam, the product is a scam! When I called they immediately offered me a partial refund if I agreed not to dispute the charges, which we all know they are depending on people not hiring a lawyer over $100.00 . Well they are getting very rich by deceiving people! I believe I should be totally refunded as they can not prove I checked some box agreeing to these ridiculous terms and conditions.

On August 14th, I ordered what I believed to be a sample of their rapid wrinkle control. It was a tiny .5 oz tube for which I had to pay $5 for shipping. I went out of town and when I returned there was a charge for $114.92 on August 29th. I called the company and was told that I was supposed to cancel within 14 days or would receive product every month for that amount.

I never saw the 14 day cancellation on the website, and certainly not on the shipping confirmations sent to me by the company. I also never received anything aside from that small sample. I was informed by them that I would see the same charge on my September statement.
I asked how they could charge me if I don't get anything. They told me that small sample is the product that goes for $99 plus tax.

Exceptionally misleading! I said I will return the tiny one I was sent. They said no it was final sale. Are you kidding me?

At the beginning of the month, Sept. 2016, I saw an online ad for a anti wrinkling cream that seemed to be endorsed by Chrstie Brinkly. For only the price of shipping, they promised a trial size of the lotion. It sounded good, so I signed up. When ordering, they presented me with the option to subscribe for a regular size monthly shipment at $100, which I made sure I unchecked before submitting the order. Also agreed to ordering one of the upsells for another trial size for the price of shipping only, another lotion, which again I made sure to uncheck the option of subcribing to their monthly shipments.

The trail sizes arrived in the mail in about a week. Atiny package that fit in my mail box actually. And for it, I was charged abotu $10 US. That's fine, no biggie

However, a few days ago, I checked out my online Walmart MasterCard statement and I noticed a couple of strange charges that added up to $200 US. The names ofthe merchant was similar to the one that charged me for the trial shipment for the lotion. I called up MasterCard and they told me to contact the merchant directly, giving me the number, with an area code in Nevada.

I called them up, the girl sounded like she was expecting what I had to say, and right away, started giving me a line about being my responsability to cancel before the 14 days run out, and didn't acknoledge at all the fact that I had indicated off teh very start I did agree to a subscription. After a while, she finally agreed to cancel the subscription, however no mention of the $200 charge already on my card. So I said "well, it's great that you cancelled the subsciption, but I expect a full refund on the $200 already charged since I haven't received any product either in return. All I have received is the tiny trial sizes." At this point, she countered right away, which shows that this is how they operate and it is part of their script, that she will do me a favor and use her employee discount for me and give me a 50% off discount. At this point, I laughed and said no, i expect a full refund, so she pretty much hanged up on me

I called up MasterCard, and the guy that picked up the phone was actually uncooperative at first, and tried to tell me I should call the merchant. Only after I insisted, and said that I want to initiate a chargeback, did he agree to escalate it and file a dispute. Then he told me I wil be called back by their dispute department, a clal which I still am waiting for 2 days later

Any advice?