Abound Federal Credit Union
Reviews and Complaints

Poor service plus poor business hours plus having NO service after 5:00 pm. Makes it hard to make business dealings . Will not deal with abound EVER again.

Will take your money and lock you out it and when you call them they will keep you on hold for 2 days. They are no better than a pyramid scheme, goto *** or something any bank will be better than these small town hicks who don't even have a real high school diploma.

Worst Bank or Credit Union I've ever dealt with. They bought out my old credit union (***) about a year ago. After implementing all of their new policies banking with them has been a living hell. After going around and around with them on my car loan I finally took the money out of savings and paid off my car loan and all other accounts with them. I will close all accounts including their credit card with a credit limit of 25,000 dollars as soon as I make sure that all pending charges are cleared. I'd rather use cash only if they were the only alternative.

If I could leave less than one star I would. Worst Credit Union ever, go to *** and see how a credit union is supposed to treat its members. I lost my debit card, called on Sunday to an outside agency, they took my information, I never heard back from Abound. I call them today they say well you called the wrong number ( I called the number on their site). Then she found my call record (never apologized) and then told me to pay $10.00 for a new card. When I expressed concern that I filed a card lost on Sunday and no one confirmed or contacted me in two days, she dismissed it. I asked to talk to a manager, she put me on hold for 12 minutes, and then came back and said manager will have to call me back. This was this final straw, years of bad service and attitudes from the branch in Elizabethtown on Dixie Hwy and Joe ***. I closed my account and my experience with *** has been outstanding.

This is the sorriest excuse for a bank / credit union. Not only do they not reply to your emails, but once you FINALLY get someone on the phone (after waiting for nearly an hour), they are anything but helpful and unknowledgeable. I got a car loan from them in March . The only reason I went with them was due to the lowest interest rate available. I have a near perfect credit score, so of course they talked me into signing up for their credit card (completely my fault). The website has always been a complete mess! You cannot simply login and make a payment. You have to go through hell and high water just to get to the place you need to be in order to do so. After making a payment to the credit card, you then have to login to a separate location on the website to pay on the car loan. OH! But they best part is that they have made "changes" to the website recently! Biggest joke ever. It's still the same, just more confusing than before. I have been trying for DAYS to give these people my money! They tell me to add an "external account" in order to make payments (all my other accounts are at a local bank). So I add the external account as instructed. Still unable to make a payment. I call again. Some [censored] who "is learning the new website as well" tells me I have to transfer money from my REAL bank account to a savings account with Abound, then make my payments from that savings account. I'm sorry...WHAT?!?! This makes no sense. And I'll be damned if I transfer one red penny to their "savings" account after they way they handle other issues. THEY ARE USELESS! It has come to the point where I have no choice but to pay off everything I have with them (via phonemail of course because the website is inefficient) and let EVERYONE I know to never under any circumstances use this "business" for ANYTHING!