ABSA Bank
Reviews and Complaints

Thank you for giving me a platform to state my case. In the last month i must have been called over a 100 times by ABSA telling me that my account is in arears. Every time they see it is a system fault on their side, and a promised is made to rectify the
mistake, only to get a call 15 min later and then the whole process starts over again, with a promise that the problem will be rectify, but this never happens. I even have spoken to the supervisor, with the promise from her that the problem is now corrected.
then 15 min later the calls start coming in again and then it is the same story over again.

I even have ask the supervisor to listen to the recordings, but i dont believe this will
happen. I also have send her a email and waiting for her response. My home loan account number is [protected]. The supervisor s email address is billie.[protected]@absa.co.za. Please this matter is becoming a frustration to me as every time a promises is made by the person at the call center to escalate my problem to some one that will fix the problem. But the next day the phone rings with the same problem, me explaining that the problem is on ABSA side, and the consultant agree s with me and promised that the problem is resolve, but only to get a call 15 min later telling me that my account is in arrears.

Please can some one listen to the recordings and resolve the matter.

Thank You
Johan Fourie
[protected]

Mandla Mphahlele from Midrand branch ls a complete incompetent person who kept pointing his finger at me when addressing and l kept on asking me to refrain from doing that and proceeded without takimg heed of my discomfort and kept on saying l will not do anything to him, he can say what he likes to me that ls when l proceeded to aggressively remove that finger that was on my face and jis colleagues has to come and syop as l had had enough of jos intimidation tactics. I went to talk to his supervisor or manager who kept shielding and you trying to protect the guy as lf l provoked him when he started this and l called him a monkey after he had done this

Acc no [protected]
RJ de Villiers

I've received a e-mail adres for Home Loans at Customer Service/Enquiries at ABSA FOURWAYS MALL after they told me they can not help me or assist me at all.
I've send my mail, no response, and I resend, no response and so I did for several times.
I will go public with this matter if I do not get my problem solved asap.
If the bank want somethi g a client must jump and bend, but If a client needs help, everybody is just like...sorry

I am waiting for you.

Regards

Communication of Fraud Case Outcome - Case reference number - ASZA-[protected] [ ref:_00D1r1GluM._5001r2WkPSi:ref ] on 04 November 2019, Absa Fraud division committed fraud on my Absa Credit card and are now refusing to refund this amount back to my credit card claiming that even though I reported the fraud immediately and the case was closed and money refunded back to my credit card, they decided to reopen the case and fraudulently paid the money without my permission or consent. I have opened a case against Absa Fraud division for committing fraud on my credit card case number 3795648

This branch of absa is shocking!
How can you expect me to wait for enquirers manned with 1 person working her butt off for 1hour 15 min...?.
Does this make you feel proud oh my soul. I had to go into the branch because your atm took r7400 of my money without crediting my account. Because of this I had to waste. Y time in your bank trying to sort the mess out which is still not resolved!

Why don't u provide more staff for heavens sake? Why do your customers have to wait so long. This useless branch needs to provide chairs placed in the queue like at home affairs. How can u expect one person to man the never-ending enquiries counter and answer the phone as well? We all know banks make a killing so why don't u put that money to good measure & employ more people here. It's been like this since I moved here in 2014... It's a disgrace

Mrs b foster
Langebaan

I called the center. I needed to change my password as I was locked out of my internet banking app. I wanted to add my email address as verification.
I was asked multiple security questions. I could not understand what she was asking. She then proceeded to tell me my account is locked. She then put me on hold for 10 min. I cut the line. I am currently working abroad in the United states.

Estate late: Daniel Francois Joubert (MT) 338101 deceased 26 May 2019.

1. My father passed away 26/05/19.

2. We applied for renunciation of the trust from ABSA to Thompson and Nienaber Rekenmeesters in Sasolburg.(Mrs Joubert granddaugter, ) 27 August 2019 e-mail available

3. ABSA refused 29 August 2019 e-mail available

4. 11 Sept I tried phoning Lauren Kirsten to make an appointment to be advised what to do next, but she was not available as she was in a meeting, 11 Sept I sent an e-mail to Franklin to ask for discount on the fees.

5. No reply from Franklin

6. 12 Sept I sent an e-mail asking if I can make an appointment to bring my mother and the documents so ABSA can start with the estate. Lauren phoned me and said they do not make appointments we must send the documentation via internal ABSA post and gave me Franklins contact details.

7. 13 Sept I sent an e-mail to franklin.makue2@absa.africa with the tracking nr MB9PTA000D9C1 for the all the documents of the estate I sent via ABSA internal post. ADRES; ABSA TRUST, ABSA PRETORIA CAMPUS, Block A, Petrolium straat 337, Watloo, Pretoria, 0184 as instructed via e-mail by Franklin Makue.

8. No respons

9. 30 Sept I sent an e-mail to Franklin.Makue2@absa.co.za wanting to know
-if they have received all the paperwork and documents I sent via internal
ABSA mail
-If ABSA has frozen my fathers bank accounts yet?
- What will happen with the Vodacom acc? seeing that my mother is using the
phone at the moment and would like to keep the nr.
-I sent the details of an outstanding account from Ampath with a reference nr
and contact details of Du Buisson that must be settled.

10. No reply on my mail

11. First correspondence from ABSA was 03/10/19 when Mpho Netshirembe sent me a conformation letter that the administration of the estate has been entrusted to them and she sent a questionnaire for beneficiary with to be completed and sent back.

12. The questionnaire were completed and sent back to Mpho on 9/10/19.

13. No reply on my e-mail

14. 30/10/19 I received a e-mail from Mpho stating that the estate will no longer be administered by her. No reason why? and that the file has been sent back to the intake centre I can contact Franklin Makue.

15. 30/10/19 I sent an e-mail to Mpho, Franklin and Lauren to ask if I could get an update

I am appalled by the terrible service or lack of service we got from ABSA. This is not the way any client should be treated and ignored. I want absa to give us permission to move the administration of my fathers trust to Thompson en Nienaber Rekenmeesters, where my mothers granddaughter is working so we can at least finalize the estate. So far ABSA has had the documentation since 11 Sept and absolutely nothing has been done! My fathers accounts has not even been frozen. We are getting final demands from Ampath the account I sent to ABSA with the contact details and reference nr. but absolutely nothing was done. And not even one question I asked was answered. In the meantime my mother must just wait?

Wiltje Davies
[protected]

I deposited money into incorrect closed Absa account from Capitec account yesterday (29 October 2019). I called Capitec to lodge a call and called Absa which refused to return money back to Capitec. Amount Is R3000. I really need my money. However my understanding is to that the money will bounce back since the account is closed. Please Absa help me on this regard...

I called the contact centre with regards to my late father's personal loan account. Instead I have been referred to different departments which takes forever to get hold of and I do I get transferred to another department which I ended up on will department. The lady who picked up just told me that she works with wills and nothing else. I have been transferred to 3 different departments without help. All I wanted to find out was how is it that a deceased who passed away 10 years ago owes the account. Why did it take the bank 10 years to pick this up. We've been there couple of times why was it not mentioned to us?
[protected]/[protected]

Good day,

I have been trying to close my account at the Ladysmith KZN branch for 2 years with no success. My banking details HB Pieters Acc no [protected].

30 Years ago ABSA issued a guarantee to Spoornet for R1000. ABSA now wants the original document from me which I do not have after 30 years. They have a copy of the document but they insist that I must produce the original document before they can close my account.

Please advise

Good day Compliant Board.

Trust this mail meet you well. I am mailing you from Nigeria to log in a complain which I have been encountering since on the 7th of this month.

I made a transferred of $100 to a beneficiary in South Africa from my Nigeria GT Bank and during the process of typing her name, I miss type the name of the person and I have contacted my bank GT Connect over here in Nigeria and they have resolve the issue and let me know that the beneficiary can now go to the bank to collect the money. To my greatest worry, she has gone to the bank several times and yet she has been denied of the cash which has made this family unhappy ever since.

While waiting for you people to hand over the $100 to her, I have done another transfer of $300 to her again so that they should not be stranded, yet she is also denied of this money, reasons which i don't know. If the money cannot get to her, let me be refunded so that i can look for another means to get the money across to her.

The beneficiary account details are as shown below.

Name: NTSITILE LUCIA MOKHELE

Account No: [protected]

Bank: ABSA.

Beneficiary Bank Address: 53, Odendaal Street, Odendaalsrus

Beneficiary Address: 58, Alphea Road, Residential OD

Below is the error that was made while sending the $100 to her.

Correct Name: NTSITILE LUCIA MOKHELE
Wrong Name: NT[censored]ILE

The "H" was mistakenly added to the name while I was typing it.

Please kindly giver her all the assistance you could so that she can get the fund as they are really in need of it.
Thanks.

Femi Pius Oladele.

+[protected]

Good day,
My account has been debited with 14k without any notice or authorisation from my side. I have made an arrangement with ABSA loan. Every month they try to deduct more and more, now this moth they took my entire salary.

This is unacceptable and who gave the authorisation to do so.
Your call centre just say this cannot be reversed, how can one go without any notice or communication just deducting.
I need this DO reversed and kept to the arrangement amount that was agreed upon to be deducted and not a cent more.

I loaded airtime via the banking app on my phone at about 11h00. It's now 17h00 and it's still not showing. So I phoned my cellphone service provider and there is nothing they can do because the problem lies with ABSA. So I want to phone ABSA help line to find out what's going on but I can't because I have no airtime... What a joke. I'm moving over to FNB because there are always the some kind of issue on the banking app. I'm done.

Good Day

I am a client of ABSA and I had blocked my card as I thought that fraud had been done on my account however it was not fraud it was Wonga taking out a debit order so I went to the bank to unblock it because I wasn't using the card for sometime but then realized they had been charging me for an account which was blocked and couldn't use it. I tried to make payments which at that time was about R580 which even though it was not for me to pay i still tried to make payments but because they could not remove the block because they put the wrong block on the account and they could not find the person to remove it the lady at the branch tried numerous times to get it unblocked but with no success... I couldn't pay the account even at the teller inside the branch and now it's been almost 6 months I have no account I actually had to use my husband's account and open a new account else where putting my credit rating in jeopardy! Is this the level of service you as a company provide your customers with? Then I get a call from a company saying my account is in arrears of R1350 what the hell and I owe R2300 what's going on? I must pay for an account I don't have and can't use? Are you guys trying to make easy money of us hard working people? I will never advise anyone to use ABSA again and I want this resolved or I am taking legal action! I had enough!

Dear Sir/Madam
Today I received information about attempted fraudulent activity on my ID.
I contacted ABSA three times in 2 hour period, the first attempt, I was placed on hold for a half hour, and ran out of airtime, both subsequent attempts I requested a call back, was assured but did not receive any.
My calls were placed at: 12h38, 13h10, 13h39, they are reportedly recorded.
As potential fraud and liability is a serious issue, should I have to take legal action in future should any identity theft have been commited, I would like to be able to prove that I have made repeated attempts at preventing this from occurring and that many avenues were covered in doing so.

I have paid off my home loan 2 months back. I have visited the bank, phoned them, and sent about three emails to their home loans department, asking that their attorneys get in contact with me to get the title deed on my name.

It seems like they really don't care now because they have received their money. I will never ever open any account with them again. I have already cancelled my cheque and credit accounts with them.

They are pathetic, there are no other words.

In June of 2019 I went to AbSa at the Durban North Branch to close my account, I was issued with all the relevant paperwork and advised that my account will be closed within the next 30 days and my money will be transferred to my new and preferred bank.
Yesterday on the 17th of October I was called by debt collectors advising me that I am owing R500 Rand.

I have been lied to, I have incurred arrears because of the incompetence of one employee at Absa in Durban North.

I am extremely upset with the service provided. I will also not be paying a cent towards this money. This matter needs to be sorted urgently!

I feel unhappy because in february this year i got an outstanding amount of R3100 to paid my housebond in full which i did pay on the 26if february2019.

When i went to fill in a form at absa bellvikke to collect my title deed i was told my bond account is in arrears of R2400 which was a shock to me.

The lady at the bank advice i need to phone absa life to reverse it which they did not do

Now end of September i receive a statement my bond accoubt is in arrears of R7400.

I contact absa lufe which the lady Zandile advise i must cancelled the policy which they did cancelled and reverse R3100 but my bond is still in arrears with R4000 which they and absa want me to pay before i can receive my title deed.

For 22 long years onky breadwinner to come so far through difficulties to paid my bond in full now ansa insurrance keeo me i dept after they new my bond is been paid in full.

when they realice my bond is paud in full tbey should have contach me to make otber arrangement fir the insurance to get paid i also lost big time because the policies was taken out 2010 that means almost 9 years of R7400 was paid to them without any claims almost R66600 now they cant even reverse R7400 for me to get my title deed

Good day
On Mr Burgers account he has 3 Cars

account refrence [protected] (NP200) @R4100pm

account refrence [protected] (nissan nivara) @R7805pm

account refrence [protected] (jeep renegade) @R8430pm

We were behind on the cars but cought up on all three cars.

on the 6 September 2019 we accidently paid double on the nissan nivara we contacted our local branch to have it ammended to transfer the extra funds over to the jeep renegade. I was aware that there would be a difference of about R625 to correct the jeep price diffrence.

We were contacted now and informed that there is a outstanding amount of R2006.82

i called in to 0860669669 and spoke to a lady but before i was helped the phone cut out.

We urgently please require assistance as we would like to make payment of this to clear all cars.
But need to know why there is a amount of R2006.82

Good day,

I requested a Home Loan Statement on the 9th of October.
According to the Home Loan Consultant, they are unable to assist me, because I do not have authority to obtain the statement.
I am the Director of the company, this was confirmed with the original CIPRO documents that was submitted.
Ruth (Ref # [protected]) promised to phone me back, but to date I have not received any feedback
They also advise that a general authority must be completed to give me authority. In other words I must sign a document giving myself authority to obtain a statement.