ABSA Bank
Reviews and Complaints

I put in a claim on 27/08/2023. Till now have received no correspondence from the insurer. This is pathetic service. The claims consultants name is queen my claim no is 4555663. I have to call in everyday to be updated but I always here the same story that the claim is still being processed. It's been more than 10 working days and they haven't even assessed my car. This is unprofessional service from such a big company. I regret taking out a policy with absa. I will never insure any of my assets with them. Today when I called in they said they cannot locate my car. They were the ones that sent the tow truck and authorized the car to be towed but now they don't know where the car is.

My brother passed away on the 19th of august and absa still has never paid out the claim I have had to borrow money to bury my brother this is how I unethical absa is they told me they are confirming the death for what cause this is not a life cover but a funeral cover?the body would still be lying cold in the motuary as absa still has not paid out..useless piece of product that absa clearly does not understand that they are selling to us..I am even going to move my whole account to another bank..I can’t do business with such unethical establishments..understand your products and the urgency that comes with it

My property has dual insured from 2017, because I cancelled the ABSA insurance to take another cover with Better Bond, which I later found that it was never cancelled.

I cancelled the ABSA home insurance with the help of the other insurance till this day they never cancelled my insurance with them.

I am now exercising my right of requesting my dual insurance refund as I have successfully cancelled Better Bond without any hassle, but ABSA is failing to come to the party, they requesting the same information for the third time now.

I have sent them the information they requested two times already and on this third time I sent them the email with the previous information I sent to them.

On April 02nd a Jubilee account was hurriedly opened in my name at Absa in Entebbe. I insisted I required the paperwork prior to signing and I was told I could cancel the account at anytime and the paperwork would be sent to me. I chased up the paperwork and was ignored.

On June 01st I requested the closure of my Absa flexi account as I was told there were no fees yet there were. I was told I could not close the account until the jubilee account was closed. I requested the Jubilee account be closed and was told I needed the policy documents to close it. I informed that my request for the policy documents had been ignored. Absa informed me they would not close the flexi account until they could find my policy documents.

A month later it transpired that the Jubilee account was mis-sold to me and should never have been opened. Surprisingly Absa were now able to close the account without the policy documents that they previously insisted upon.

I completed forms to gain my money back from the mis-sold account and to close the flexi account and returned these promptly.

It is now August and Absa still have not returned the monies owed to me or closed the flexi account.

I have requested via email a duplicate of the Title Deed (NATIS) documents from ABSA on 23 July 23 with various follow ups in written referenced accordingly with complaint nrs C-[protected] / C-[protected]/ C- [protected]/ C-[protected] on which I have satisfied all the information they requested through their response, notably at which ABSA branch i prefer to collect the document.

It is worth to mention that Iam no longer an ABSA client since I conclude the load agreement in 2009.

Adding to my dilemma is the fact that i am currently not in South Africa and the vehicle, not been used are up for sale with credible buyer.

Anny assistance in this regard will be appreciated.

A dispute has been sent after several emails were unanswered for the trust of M Mayeza (73/2821801). Jeanette Cloete of Absa has received several emails and several attempts to contact her have failed. Calls are not returned and no resolve ever. It appears that the funds belonging to M Mayeza have been siphoned by the Bank after a Road Accident Payout was vested and meant to be paid in May 2023. The bank have become quiet and said nothing and M Mayeza has not even received a statement of activity. Jeanette and her team have not tried to assist at all.

We are under debt review for our Absa Home Loans and vehicle finance. We were paying our installments as per our court order, and even increased the installments. One month my husband had problems with his work not paying his salary. We could not make our debt review payment on our vehicle and was behind on R800 on home loan. I made the short payment of R800 on home loan. Absa then terminated the debt review, but we tried to re instate it but Absa refuse to assist us. We don't want to loos our assets but Absa don't care. We are struggling financially that why we applied for debt review. Absa don't want to assist us. What more can we do.we even ask lawyer to assist us but Absa don't want to reinstate debt review

Claim was lodged on 3 May 2023 and claim number 4483161 was allocated. Absa sent two different plumbers to my house who both confirmed the geyser must be replaced. Problem apparently is that the new geysers are to bulky to install in my ceiling as I have a flat roof. Various telephone conversations followed but no joy. A cash settlement offer was made which I refused. There is ample place to install the geyser against the back wall of the dwelling. The last person that dealt with the claim was one Michael Mlambo who now decide to ignore my e-mails since17 July 2023. The damages to the knotty pine ceiling has been assessed by a different contractor but they can not proceed before the geyser is replaced. Please assist. Regards,

I have been waiting for 1 month to get feedback regarding my claim.

I registered a claim online bout

20June 2023.Received an email of acknowledgement thereof , the company who will do the assessment and also the person ( Mothogobeng Nkadimeng) assigned to my claim ...never heard from her ...no feedback, no return calls, no follow-up...I d love to kno what the purpose of assigning some is?

I had no follow-up from the company regarding an appointment or follow- up from Absa ...eventually I called them after a few days.

The assessment was eventually done on the 28June 2023.

On the 5July 2023 I received an sms stating that it's with the review team and an outcome will be received within 3-4 days...I AM STILL WAITING.

I called again on the 13 July and was told that it takes 10 days, but I will most likely hear from them the following day...IM STILL WAITING.

I sent another email on the 18 July...STILL NO RESPONSE.

I just called again and spoke to Lerato, apparently it has now been assigned to Nabeela...since the claim is " pending rejection" because the gutter can't take all the rain water...this I had to hear from Lerato...STILL NO COMMUNICATION FROM ANYONE ASSIGNED TO THE CLAIM.

I have requested someone communicates with me urgently regarding the " pending rejection"...I fail to understand how for 5 years since the construction, the gutter was doing its job , catching the water...now suddenly it's inadequate...surely it is common sense that with a STORM, the gutter may not be able to take that amount of water...It would be appreciated if I was given the opportunity to state my case.

I am appalled at the pathetic service delivery and lack of communication from the claims department ...it's 1 month that I have registered the claim

I will certainly not recommend anyone and will definitely be canceling my policy with Absa if I am not satisfied with the outcome of this claim.

I walked into ABSA and there were people in the queue. One elderly gentleman complained that he had been standing there for 20 minutes.

There was no teller in sight. I knocked on the Branch Manager, Des Doyle's door and asked for assistance. She promised to assist. More time went by.

Eventually the Teller returned from lunch. They only have one teller now at the branch. None of the Consultants, Administrator, nor Branch Manager could extract themselves from their chairs to give assistance.

Moral of the story, don't go to the bank between 12h30 to 14h30, because you won't get service when they take lunch! Pathetic service. The teller however, is very efficient.

I have a personal loan [protected]

I was under debt review. I am in the process of cancelling my debt review, because this is the only account that is left. I am on debt review since 2010. I ask for a statement for the personal loan and according to them I still owe over R400 000. The loan was originally R10000

Ten thousand. I want to request a full statement from the beginning. I want to see what I have paid up to date.

During February 2021 when I bought the car at VW, I joined Absa idirect insurance since I received the finance from them. Few day after, I was involved in incident whereby my tyres burst due to, there was a construction going on at Cape Road closer to where I am residing, there was a pothole and those yellow and black barricades, I lost control as I was avoiding the pothole and crashed on those yellow/black things on the road and both tyres on the left burst. I lodged a claim with the Insuarance and it was declined on the basis that my drivers licence has specifications that says my car must be modified, For the first time I even had to take the insurance agent to the scene where the incident happened then he came to even check my disability and my old car that had modifications that I had removed because I am able to drive an automatic car. They declined and I had to pay cash. Now I joined another insurance which didn't care much about the specifications, On the 26th April 2023 I received a letter now showing that I had joined that insurance again of which I did not. i could not see the email immediately I only noticed it when my car's instalment had skyrocketed. I sent an email requesting an explanation and for them to return my money and stop deducting as I never re-joined that insurance, and the funny part is that I was highjacked and lost my phones and had to change my contacts and Absa didn't have those contacts so there was no way they could have reached me except for emails of which I never joined the insurance via email. despite my email requesting that deduction to be stopped they are still deducting, and this is causing an inconvenience on my part as I have to do the reversals in my bank.

Claim lodged on 19 June 2023 for leaking roof. Leak started as a result of unusual storm weather we experienced in Cape Town during the week of 15 June 2023.

The claim was only lodged on 19 June 2023 as absa does not register new claims during weekends and the leak was discovered on 17 June 2023.

It is now 9 days since the claim was lodged and upon calling the callcentre number I was informed that the claim is referred to a specialised team for further investigation.

Further investigation for a roof that was perfectly fine till one of the worst storms in years happened in the area, but now a specialised team must investigate...

In the interim the roof is leaking, and we cannot limit further damage because absa is refusing to assist us in this regard.

Claim Number: 4511700

WORST INSURANCE EXPERIENCE EVER!

THE WORST INSURANCE EXPERIENCE EVER! so I have vehicle finance with Absa in April they requested I forward proof of my vehicle insurance (of which I have with 1st for women cost R510) within 20days or they will then initiate their own vehicle insurance which cost R1600! Life gets so busy as we all know and I must have missed the deadline COS GUESS WHAT THE END OF APRIL ABSA IDIRECT INSURANCE debited my bank account for insurance of R1600 after which I contacted the call centre and was told I would need to email my proof of insurance and gave me the email address once received I would be refunded all debits taken by Absa, I emailed the proof of insurance with no response! GUESS WHAT END MAY AND THEY DEBIT MY BANK ACCOUNT AGAIN R1600 this time causing my bank account in a minus -R1600 of which ACCUMULATED BANK CHARGES MY ACCOUNT IS NOW IN MINUS -R1900 , furious I contacted the call centre again and asked what the hell and why are they still debiting of I forwarded the proof already was then told that they have received my proof and will request the cancellation of debit orders and refunds and actually sent an email confirmation stating this on the 02/06 n refunds takes 5-7working days! As yesterday was the 7th working day and still no refunds I emailed absa asking the status bear in mind its the same email thread where they confirmed my refund was processed and waiting times...I got email back stating the absa insurance was cancelled but no refund due as no premiums were debited ***! FURIOUS AGAIN CALLED IN asking for manager or supervisor and was told I was speaking to a "supervisor" bull****! Was told they will look into it and call me back it's now almost 12 hours later and no contact jack ****! BULL **** INSURANCE STAY AWAY!

The worst insurance experience ever! So I have vehicle finance with absa in april they requested I forward proof of my vehicle insurance (of which I have with 1st for women cost r510) within 20days or they will then initiate their own vehicle insurance which cost r1600! Life gets so busy as we all know and I must have missed the deadline cos guess what the end of april absa idirect insurance debited my bank account for insurance of r1600 after which I contacted the call centre and was told I would need to email my proof of insurance and gave me the email address once received I would be refunded all debits taken by absa, I emailed the proof of insurance with no response! Guess what end may and they debit my bank account again r1600 this time causing my bank account in a minus - r1600 of which accumulated bank charges my account is now in minus - r1900, furious I contacted the call centre again and asked what the hell and why are they still debiting of I forwarded the proof already was then told that they have received my proof and will request the cancellation of debit orders and refunds and actually sent an email confirmation stating this on the 02/06 n refunds takes 5-7working days! As yesterday was the 7th working day and still no refunds I emailed absa asking the status bear in mind its the same email thread where they confirmed my refund was processed and waiting times... I got email back stating the absa insurance was cancelled but no refund due as no premiums were debited *! Furious again called in asking for manager or supervisor and was told I was speaking to a "supervisor" bull*! Was told they will look into it and call me back it's now almost 12 hours later and no contact jack *! Bull * insurance stay away!

Good morning a month ago I logged a call for incorrect details on my debit order the following was the reply I received :

“

Dear Gideon Van Niekerk

Your case reference for this email is C-[protected].

You are welcome to contact our call centre for queries that require immediate assistance on [protected] operating weekdays between 08:00 and 16:00.

Alternatively, please expect a response in the next 3 - 5 working days.

We apologize for any inconvenience caused and we appreciate your continued support and co-operation during this time.

Absa Bank wishes you as well as your family good health and safety.

Kind regards

Absa Everyday Banking Enquiries

[protected]

Up until now after stating to expect a response between 3-5 working days , no response from ABSA whatsoever? It’s been a month and a week now ? Please assist urgently before the wrong order goes off and also kindly provide me with Head Office Complaints line number or email as I feel this is extremely frustrating and unprofessional and would like to log a complaint. I honestly expected better from ABSA!

Regards

Gideon Van Niekerk

My little sister came to absa viljoenskroon for help but the branch manager gave her an bad attitude and she needed money as her child passed away, manager tone and was even throwing hands around that shows a bad attitude towards a client, my sister needed the money for the funeral of her child so my question is that how do you treat a client mourning her child's tragic death as a branch manager, you as a manager should know better about clientelle. Please help her about this matter we as a family are not happy about your branch manager in Viljoenskroon absa bank if people should be aware of this will be bad for business.

On the 9th of May I deposited R35000 into my account the branch at Lephalale mall told me I must deposito the money at the other branch Nobody told me anythning about Handeling fees which were a R1400 this is unacceptable as us ordinary People work hard for our money and savings and a bank Just takes your money without the teller informing you that their is a handeling fee if I dont get reimbursed I have no choice to cancel my account with Absa and go to a other bank and I will take this issue further with the ambudsman! HOW CAN A BANK DO THIS WITHOUT INFORMING HIS CLIENT ABOUT THIS IN MY EYES ITS STEALING!

I would not advice anyone to take their home loan with Absa. It's been two months since my home home and they are not professional at all. I have went to the absa branch to change my home loan debit order day, they said they have changed. Come month end i found out they did not change it. I called again and nothing was done. Yesterday i went to fix my homeloan interest they said they will send an email with the forms, i've been waiting since then, I called and they said it was gonna be sent before the end of the day. I'ts been two days. Do not take anything with Absa home loans, a total headache