ABSA Bank
Reviews and Complaints

Last year 2017 in June I had an unknown account linked my Absa rewards and my rewards were being withdrawn by this unknown person. I logged a call with Absa rewards on the 13 July and spoke to Lerato Monyoko who logged a query no 73064 and nothing was done.
I phoned again on the 18 August and spoke to Rene ABRS120 who told me they escalated matter to Zelda Joubert (Head). Nothing was done still. No investigation was conducted to find out how and who linked this account to my rewards account as the perpetrator continued to withdraw my rewards. I was further advised that my tier was incorrect since 20 June 2016, but the bank refused to recalculate and refund me from since June 2016 instead they paid me +|_ R 300 to get rid of my complaint. I further spoke with Penelope under Ref 75660 who updated the query and promised to recalculate since 2016 until July 2017.
They confirmed that the perpetrator has been delinked from my rewards account.

In August 2018 the same account started withdrawing from my rewards again and todate no one can tell me who linked this account to my rewards account because even after I delinked my internet the perpetrator was till withdrawing and tempering with my account and to date Absa Rewards has not been able to give me answers or refund me for this. I suspect that this is internal Fraud because even the fraud department could not assist me. A case is till pending open and no one can tell who keeps linking this account to my rewards account in the bank. It's scary as this means the Bank does not keep audit trails of staff members who are tempering with clients accounts.

The rewards system cannot be trusted and it's worrysome that the query doesn't have a status update as who is investigating this matter and more over the Head of the department couldn't care if it's resolved or not. I have called this department a numerous time with responses that says Mam we have escalated to the head office and their investing but no one follows up unless I call.

Absa security system cannot be trusted this is obvious it's someone internal who keeps linking this account so they can make money

Good day,

On the 12/09/2018- I had called in to get a settlement amount for personal loan, the lady assisting had asked me 3 security questions, which should be on a recorded call, I had then given 2 options for my email address, and 3 telephone numbers which I have, the lady said they were all incorrect, and that she can no longer assist as I have failed more than 1 security question, and said I needed to go into a branch and update my details, I am an ex absa employee and I am disgusted at the response and inconvenience this employee had shown. I had to leave my job to go in a branch wait in que to get an amount owing, not available, and all the information I had provided was correct. Unnecessary fuel consumption and time away from job was effected. Hope this lady is thought how to deal with customers, or she should not be dealing with them at all, no discretion and empathy was displayed, this should be used as an example of how not to deal with clients.

I must urgentley settle an account but an online banking website error make it impossible. I did send email to [protected]@absa.co.za, but after a few hours there was no response and the issue persist.
I must transfer funds to discovery health to listed account number 0058 [protected].
In the add beneficiary window, I choose discovery health from the dropdown. The account number is filled in correctly. The account number is filled in correctly, but when selecting "add", then the webside give an error that the account numbr iw wrong, the number they entered themselves.

ABSA legal department, case ref no: 3579875: Since February 2018 I have tried to obtain statements from ABSA on an account that there were legal action on. I have been transferred and directed to numerous departments and have contacted more than 12 employees and 4 departments without any success. I fortunately got hold of the correct department through Pulani Mosia, with assistance from Boyce Danzig I was referred to Lenake Kingsley. Lenake Kingsley replied on 26th June 2018 that the account is in fact in credit and that the credit will be paid to me within 3 working days, this however never happened up to this day. I requested a statement of the account and feedback on the credit, which was promised by the 14th August 2018, this also did not happen to this day. I did receive a letter that confirms that the account have been settled and closed, but no statement and no repayment of the credit. I am deeply disappointed in the manner that I am promised feedback and nothing happens. I truly hope that the executives of ABSA sees this complaint and act on it as matter of urgency

on the 26/08/2018, I've applied for a credit card limit increase, this was declined due to a low score, and according to the consultant assisting me unsatisfactory behavior on other accounts. this in itself did not make sense at all, as to my knowledge all my accounts are up to date and paid on time, ive been banking with absa for some time now, and always kept my accounts up to date and in order, this in itself is poor customer service, as nothing changed on my record, as for my other accounts, all have been paid on time and is currently up to date. Capitec bank assisted me with a credit card, but yet not my own bank. yesterday i was absa informed me on my internet banking that i can apply for a credit card, i followed the steps on the internet banking site, it per-approved me for, if memory serves me correct R37 000, i then received an email, instructing me to forward my payslips, id and proof of residence to [protected]@absa.co.za so how is this possible, as client with absa im deeply concerned and frustrated in the sense that im not being treated as a client, but merely a number, and this will force me to close my account, please see mail below:Thank you for submitting your documents, which have been forwarded to our team for processing. Your credit card application has been provisionally approved subject to verification and confirmation of the information provided.

Should you have any queries, please contact our Help Desk on [protected]

Kind Regards,
The Cards Team.

Important Notice:

Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.

Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.

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im awaiting your urgent reply to this matter, as i will take this forward.

I received horrible service. The person was not able to listen to my problem. He had no respect and made personal calls while i had to wait for him to respond. When he finally helped me he did not put the earpiece down. Meaning the person on the other end was still listening to my personal information. I did not feel welkom at all and he was very rude.

To Whom it may concern,
I made a payment on the 23 June of R 3383 and on the 26 July R 1100 to MBD Woolworths Trust acc.[protected] and my reference no was [protected] this account is Woolworths store at standard bank and these 2 amounts was suppose to go to my Woolworths credit account.Which is Woolworths absa account:[protected] my reference is [protected].As i thought both accounts have the same banks and account.I will appreciate if you can fix this for me and transfer it to the right account.I was at the bank and said it will take sometime, but have not heard a thing yet.So i hope you can do something for me please, as Woolworths credit is asking for there money.
My email :duplessis.[protected]@gmail.com
Thank you Mrs.I.A.Du Plessis

Good day. I am writing in frustration. I have been your client for a number of years.
My frustration comes from the unauthorized debit order of R99.99 that comes off my account monthly without fail. I have been going to the bank at Bridge City to cancel and reverse to the point where I got tired because the same debit order would come back.It all started earlier this year. I have lost a lot of money to this debit order that I know nothing about. I feel like Absa has failed me. I am out of options. I need my money back. The reference for the debit order is ADVASSISTO/[protected]. I don't wanna have to change my bank.
My name is Palesa Mlotshwa

My mother in purchased a new vehicle from Absa .The insurance was sent to Absa I direct.

# my in-law is a Zambian with a Zambian licence but has a non south African ID. she was involved in an accident few weeks ago and idirect has rejected her claim due to having a Zambian licence. This issue was not stated to her when she applied for insurance.she was also not asked or told to change her licence to a south African licence. Therefore idirect has declined her claim .

Due to idirect mistake others have to suffer. The way I see it is that idirect is stealing money from their clients.
Is it the clients that idirect has useless sales agents that do not state to clients what is required or so they just sign up clients knowingly and then declining them when there is a claim.

Lawrence Chetty
[protected]

Good Day,

On the 07 August 2018 I submitted my new banking details for my car installment to go off and when I called on the 10th I was told that they have not received the email as yet I should check on the 15th and When I did they still confirmed that it has not been changed. i called again today the 21st and still no change. asked to speak to a team leader and was referred to Noelen whom promised to cal me after an hour and and did not. when i called 2hrs later he is not available.
My concern is, should ABSA not get payment they wont hesitate to call me and demand payment from me, forgetting that I did the right thing and submitted my new banking details. it is annoying that ABSA is really inconveniencing me

I used the card on the 15th of August to withdraw money. Later that day i saw sms reporting that the money has been withdrawn form my account, and the card was still with me, following day i went to ABSA Musgrave to report, they gave me the ref. no.3606697, they said they will investigate the matter. When I went to Absa today they said they have not yet started with the investigation, i just want to remind them that the money that was taken from my account was my pay salary for the month of august, i have kids at home, I need to buy food for them and money for transport and other accounts i urgently need
t pay, i dont understand why the investigation has not yet been started. I just need my money

Hi, my bank account nr is 4080302389at Absa.During March 2018 I phoned, emailed, spoken to private banker Ralton Petersen to close this account and change the Absa bonds dt order to new FNB bank account nr.This was never done and I had to do it maually at FNB and Absa.There is comunication to Absa Complaints Board re this, reference nr 3567769.Because of Absa not respinding I incurred bank charges to the amount of +- R 4000 and interest.Up to today there are bonds being deducted from wrong bank account number in spite of various emails from absa stating that the bank account nr have been changed

Absa must close above account and refund all unnecacarry costs, bank charges, incurred by me.

I have logged a request with digital online to assist me with an incorrect payment I did on Tuesday morning of R20000. I asked them to assist me to reverse it.
They are more concerned about levying a fee on me than actually assisting to get it done. Every 2nd mail I send I get auto replies telling me what their office hours are. 9:37 in the morning, today at 14:06, so I am wondering if that is why I am not getting assistance - they work only a couple hours every day?

I have been with United/Absa for 40 years, so I really hoped to get assistance the one time I did make an honest mistake. IS there somebody else that can maybe assist?

My initial request:
"I erroneously paid R20 000 this morning into Avon account when I wanted to pay R800 to them and transfer R20000 from my one account to the other. Please assist in reversing that transaction.

Details of transaction:
Amount; R20 000
From account: Private one ([protected])
To account: Avon - First Rand (255005), account [protected]"

I am worried that the longer this drags, the more difficult it will be to reverse the transaction.

On the 12 July i submitted a claim for my TV-50" SANSUI with i bought in 2014/2015. I have car and household insurance with I Direct since forever. On the 11 July when i got home my daughter informed me that the TV screen went black when she tried to switch it on, but there is sound. The next day I contacted IDirect to logged a claim and got a ref no from Liezel (Ref 3476346). The following day a technician from Smart appliances came to collect the TV as per instruction from IDirect to repair. A week later the technician called to say they are returning the TV (hoping it was repaired). He told me he cant get parts and sent a report to the insurance. Three days later i called to get feedback as to what was the problem, as the technician didn't explain much. I was then told that as per report from technician, it was normal wear and tear and the insurance dont cover normal "wear & tear"

Absa app on my phone just decided to block, tried yo unblock following instructions kept on saying password is wrong, sent an email to support twice and I still have to wait for heaven to come before I can do my transfers and etc on my app ..went to carnival mall branch useless is the description of the service I got because the consultant said its now working everything is fine until I got home...keeps on saying incorrect credentials... Still waiting for my cell phone banking to be also fixed...

I'm tired of this Absa is providing poor service at its best this is pathetic. .now I need to use my app and u can't because of this

[protected].. [protected]

Not even sure if this will help.. I'm soo annoyed with the level of your service

To absa bank,
Yesterday 9 August 2018 after 13h00 in Middelburg Mall i was robbed from my husbands credit card while trying to withdraw money at the atm at absa bank. No security where on duty at the bank. Trying to withdraw money. My card could not go into the slot there was something in the slot. Then two guys forced to help me at the machine. Three times the first guy grabbed my card.. but i grabbed it back... asked not to help me and leave me. Not to tutch my card. I said i dont trust anybody.. then suddenly the second guy grabbed my card try to get it into the slot with a paper in his hand blokking the cards view. The next moment this guy dissappear. I was still looking for my card. Then i realise my card was gone. He was soo quick then i realise he took my card. Running outside the mall screaming and yelling for help. But he dissappeared! Then a mall security mr Robin assist my husband (calling from sitting, waiting for me in the bakkie) calling absa to stop the card. A lady Sbongile of management also came to assist us.
They where extremely helpfull and caring. We appresiate this. My complaint: there where no security at the atm! Why not?
I am a client of absa bank for years now, but so so dissappointed in the service. When going into the bank waiting and waiting in the line to be helped.

Thank you
Mrs Riana Strauss

No, One is willing to help

First Call. Made on the on the 2nd of June which referred me to the bank, then the bank referred me to the Credit card number which they transfered me to the Online banking which they referred me back to the bank which the bank referred me to the email.

1st Email... 19/06/2018 04:19 PM

Good day,

Please assist with revising the payment made on the 2 June 2018 through a cardless payment options on ABSA USSD (*120*2272#).

Card ABSA credit card, they referred me to the bank and bank also referred me to this email.

Payment made from card number:
Credit card

Name on card: L Mashego

Payment sent to card number: (Account number: 40895*****) Account changed from Debit to Cheque . The Card selected is not longer active account no longer active/ no option to draw/ revise payment)

Current card number:
[protected]*************

Amount :
R600.00

Please assist.

Regards
Lucky Mashego

1st Response. Friday, June 22, 2018 10:19 AM

Good day

The below email refers.

Client code: MASHEL 443

Please assist.

Kind Regards

Refiloe Tshukudu
Consultant: Customer Services
Tel: [protected]

Second Email: 16/07/2018 01:20 PM

Good day,

I am still waiting for assistance or response on regards to the query below.

Can I get someone who can be able respond

Regards,
Lucky Mashego

2nd Response : 18/07/2018 09:32 AM

Good day
Please see below for assistance.
MASHEL 443

Kind Regards
Cindy

3rd Response : Sunday, August 5, 2018 11:56 AM

Dear valued Absa Customer

Thank you for your email concerning the reversal of debit orders or payments on the Absa Internet Banking App.

Kindly note that the function for the reversal of debit orders or payments is not available on the mobile banking app at this time and can only be done on the Absa Online Banking website.

Please follow the steps for reversal of debit orders:
- Logon to the Absa Online Banking Service
- Select the Payments tab on the top red menu
- Scroll down and select the option ‘Stop Payment and Debit Order Reversal

If you need any further assistance, please contact me via email at [protected]@absa.co.za or our helpdesk on [protected].

Kind regards

Dennis Petersen
Email Administrator
Absa Cellphone Banking

I am sorry but I don't understand why is that I am finding it so, had to get assistance since the bank referred me to the email then email doesn't help... what is the problem. why is it so, difficult for someone to help me since it has past more then 24hrs, 48hrs or a 5 working days turn around time for any query to be resolved.

I don't think ABSA has treated me correctly since they have only past my query from one person to the next and the sad part is that its something that has been going around for more than 2 months.

It is not fair at all.

I know I deserve better treatment than this

I applied for a loan on the 26 May from Absa Musgrave branch

I have been given the run around because my id was on hold and had to go through the fraud department. I gave them all the neccessary information from the South African fraud prevention services and have followed up a number of times

I am still waiting for an answer

The service has been shocking. I am ready to move my account else where should someone not resolve this issue

I lost a laptop on the 6th April 2018 inside my car while they were trying to hijack my car. My car was fixed and im satisfied with it but now the problem is they needed the prove of purchase for the laptop and i lost it but i managed to get a duplicate and send it to them. The guy who was helping me send me an email telling me that it was being approved and they will make a payment eventhough i was not happy with the offer because ive insured it with R7000 but the are telling me that rhey are going to give me R3000 and something. I agreed it was fine but as for my bag they are not paying because my bag's value was less than my excess but what about my contents inside the bag the worth more than my excess. Yesterday i called just to make a follow up on the laptop claim since im awaiting for payment I was told that the claim has been closed. What a disappointing answer from my insurance.