ABSA Bank
Reviews and Complaints

Our house was broken into the end of January 2017. Our sad story begins with ABSA Insurance. Everything went quite smooth unto the point where the settlement amount was supposed to be paid. I am calling every second day the [protected] number and hanging on for at least 20 minutes every single time - to no avail, nobody answers the call. Time of day has no effect. This is such a bad experience as after four months we would really like to get things over and done. Emails are not answered with regards to the payment and there was no expected date given. What the heck is going on with ASBA Insurance? Your service is terrible, but speaking to the people in Abs they are always polite and nice...please see that your service can be like that too ? Abs you are wasting your own time, loosing clients and you are wasting our time! Just do your job properly and start feeling good about yourselves. ABSA is bad news at the moment. Please just pay the settlement amount to resolve this bad experience.

I have registered a claim ref number 3244334. The boundary wall collapsed due to rain in February 2017. The claim was registered on 7 April. Absa requested information such as photos and a quotation. This was made available. I have tried numerous times to speak to the consultant Mokgale but can not get hold of him on the phone. The holding period exceeds 5 minutes. My email enquiries result in a read message but I never receive answers to my questions.
May I continue with the construction work without an assessor visiting? is the boundary all covered in the policy? will they pay?

Its been well over a month since my geyser blew (08/03/2017) - the plumbers came out to replace the geyser, which is all good and fine, but the damages cause by the hot water still needs to be attended to. I have sent emails, i have hang on the phone for (i have lost count) yet no feedback, no follow ups, no return emails, what alternative is there to resolve this matter

Good morning

I have tried telephonically to get hold of someone in your vehicle refinance department since Wednesday 3 May 2017. On Thursday 4 May 2017 I sent an email with all supporting documents to [protected]@absa.co.za and the email was read by Alice Lane.

Up until today I had no feedback or urgent contact as requested in my email.

I need to urgently get in contact with someone who can assist me with my application for vehicle finance restructuring, can you please urgently contact me on [protected].

Thank you very much

Trudy

I have been a client with ABSA for probably 36years, and I'm not sure it is going to be for much longer. I stay in Paarl Western Cape and normally when I want to change some banking details or open a account I make an appointment on the second floor with the "Management consultant". In this case I want to open a bank account for a Trust.
I went to the bank and they informed me that I cannot make an appointment at the bank, I must phone [protected]. I phoned and the options are not really great and I came to a wrong department and they said I should phone [protected]. The actually put me through to "Wills". The lady said it is not necessary to phone the numbers, I can make an appointment directly at the branch. I phoned the branch and they put me through to the lady which helped me originally. She took my number and she said some one will phone me back.
What is wrong with your systems, why can't I make an appointment directly at a branch where I bank. Why must I work through Johannesburg call centre to make an appointment at my doorstep.

Absa is the only bank still using queues for tellers and customer service. Most banks have numbers and call system which allows people to sit and do work or read comfortably until called. Also queues are sometimes held up by one client who needs much time to process a request. The whole process is appallingly antiquated and hopeless - frustrating at best. Customer service is thus bad bad bad! I am a frustrated and pissed off client and if I could move banks I would but I simply have too many debit orders payments etc.. and rubbish coming off my accounts

I called their department on the 02nd May 2017. I was provided with an email address, I emailed the said address. I call the same department on the 04th May as I had not received no error / return message nor had I received an acknowledgement.

I called them and they advised that if I don't receive an acknowledgement it was not sent, the women I spoke to spelt the exact same email address to me again. I emailed it again and I faxed the documents AGAIN.

STILL with no FEEDBACK!
ABSA is beyond useless...

At about 15h30 I telephoned [protected] as I was unable to add a new beneficiary. The first call was answered and assistance was given regarding an "unacceptable" French address.
The next call was made at about 15h45 as there were further problems regarding SWIFT codes and IBAN numbers - something that I have been doing at Sandton City (ABSA) for about 18 years - whatever I tried seemed unacceptable ...
This call was dropped at about 15h50 (by the call center). I telephoned again at 15h50 and was told that there were delays due to high call volumes and patience was needed.
At exactly 16h30 the call was cut.
I called again and was told about your business hours - and to 'phone again'
And to think that:
1 My clients pay me for my time
2 We pay you a service fee for ?
3 Other service providers offer to telephone back if call volumes are high.
I am angry and appealed

Today all my money was taken out of my account I have called in before to get my card blocked the lady told me she sorted it out after checking all my money was taken after be in an ATM no one assisted all they did was blocked the account I then got home call up customer service again asked them to trace were the money was taken and they then tell me to go back to the bank to get a reference number after I just was in the bank I'm so fed up with absa they never sort anything out this it the most horrible bank to bank with I'll never go back or advise anyone to join absa I still don't have feedback so I guess u have to sort things out on my own after all absa does not care about the clients all they want is money I've been with absa all my life but I regret every moment.

Good day,

The above reference refers.

On the 26th of April 2017, an amount of R 900.00 was debited from my account without my approval.

I visited your branch at [protected]@reds today (3 May 2017) to reverse and stop the debit, to my surprise the consultant who assisted me advised that the system cannot reverse the money and that there is nothing that could be done to assist me in this regard.

If ABSA fails to protect me as their client, than i will have no choice than to close my savings account and move to another bank.

R 900.00 is a lot of money and i need it to be reversed back into my account.

Kindly advise on the way forward.

I want to log a formal complaint with regards to a claim submitted around the 15th of March.

I received a call of acknowledgement from your company and the contractors was sent out to assess the damage and there after no feedback was received from your company.
I had to call and follow up, and was only then advised that the report was concluded as “damage due to poor workmanship”. I disputed this as the previous contractor who fixed the damaged area was sent out by yourselves.

The consultant then advised that she will follow up on this because they would need to contact the previous contractor. To date no feedback received on my claim.

We are already in the month of May and I have to continuously use my airtime and money to contact your company and follow up.

Can this matter please be sorted out and feedback provided to me as soon as possible.

Regards
Mr. M. G. Paul
Contact number: [protected]/[protected]

On the 30th of april 2017 I have logged onto absa online banking via my pc.
I tried to pay 2 benafiseries and got a soap float error. I have tried again on the pc and got the same error. I felt that maybe for some reason the transactions was not secure and that a 3rd party could have hacked the transaction.
After I have tried twice to pay 2 benafiseries with pc logon I then moved to online banking with my android phone.
Upon trying once to pay 2 benafiseries I got a time run out error, so I tried it again. Same error.
Then I logged off and called absa online banking and explained what has happend.
Both the last two transactions did go of as payment and I have asked them to reverse the last transaction.

Today on the 1st of may still the money has not reflect back into my account. I know that is not my fault and why should it take so long to reverse any transactions?

Please contact me urgently

[protected].

Benjamin botha

At the end of April, Absa bank debited my bank account without my knowledge or approval or informing me that they will take R2000 from my account for arrears on my house bond. This is theft! I am renting my house out and had problems with the tenants. My bond payment is R5263.72 and I am paying R6000 p.m. I am considering legal steps against Absa and changing my account to another bank. Where is my client rights in this unlawful procedure? Can you refund the money or what must I do now?

Mr. C.R. Kruger
Acc. [protected]
Cell. [protected]

Goog day
I am contacting you for the last time.
Please can I get a statement monthly on this student loan. Every time if I need to know what is going on, on this loan I need to phone.
Is this so difficult to send me a monthly statement, I get my monthly statements for my tjek account and home loan and savings account but for my student loan I have phoned, I have written letters I have phoned and nothing happens.
I may come across someone that helped me that send me a screen shot of the account and promises that I wall get it from now on and that is the last screen shot I ever see.
This is going on as from 2014 when I started to pay back this loan.
I have even went into the branch to connect this loan account to my tjek for viewing only they say it cant be done but a personnel loan and all other counts can be connected?
Please is there someone clever that can help me!
At this world class bank and absa is an authorised financial services provider and registered credit provider, registration number: ncrcp7. But there is no time in hel that I can get a plain simple monthly statement out of them.

If there is any one that is capable to help me please reply to me
Thanks

Jjm. Pienaar
Cell: [protected]
E. Pos: [protected]@vodamail.co. Za

What I do now, I d for the sake of service and of the wellbeing of clients at Absa, I am not a client of absa's but was appalled at the service and dispersement of information and also the arms outside.

The atms outside the branch had some technical issues, the one on the far right was offline( an understandable occurrence when it comes to technology) and the third one on the far left was not accepting deposits, but what is more infuriating is that no information of this was made available by any of the absa staff, so I went back and forth inside the branch to try and do one deposit.

Inside the branch, service was slow at the tellers end( I will stick to my observations at the tellers because I came to do a deposit). There was only two tellers and the queue was long and slow, people were complaining but the response to their complaints about the shortage of tellers was also slow.

There was an indication from my observations as well that teamwork and support was also an issue within the staff and possible office politics spreading out towards client service, I quote e specific words that the team leader as I believe said to the third teller whom she was "helping" resolve a mistake that she (the teller) made and I quote, "So now you expect me to fix yalls mistakes now?" Said the team leader in a reprimanding tone towards her subordinate!
Now the queue is long, the clients are complaining about slow service and that there is only two tellers on counter, is this the time to be reprimanding your subordinate when she is returning to her teller counter, trying to serve clients but torn in between fixing her error and servicing the queue? Or would it be more appropriate to let her service the queue while you as a team leader try and support her any possible way you can about her error and then in the space of a confined office, speaking to to her about the matter?

The staff were all round short and some were trying to serve their clients (Like the bankers taking their clients to go make their first deposits), but beyond their clients, no one was passing by and asking the clients about their needs, if it wasn't their department, they not getting involved attitude.

I went back and forth between the ATM and the branch trying to do the deposit, I approached a ATM the inscribed"Cash deposits" on top of it but was actually only accepting withdrawals and there was no notification of such a challenge by the staff regardless of them seeing the depositing queue outside is also building up, I go back into the branch to do the deposit there and the queue was hardly moving (despite the two tellers efforts to be fast), staff showed that their hands were tied in a don't care attitude, I go back to the ATM queue and wait for a ATM that does deposits and when I get it, the qwerty keyboard section is not allowing me to write the name and surname and the numerical keys take a long time to let me write the name and surname and sometimes I make errors because they not working in quick response for alphabetical keys.

I then discover that I have to put in an ID number (I was not depositing for myself), I go back into the branch, find the person who was standing behind me complaining still complaining, I get the details I need for outside ATM deposits( name, surname, ID, etc.), go back out do the deposit despite the difficulty of qwerty keyboard not working and the numerical keys being joint with alphabetical keys.
I go to Nedbank to do a deposit outside the atm, it takes me no more than 10 mins, I go back to absa to go get information on complaints from the branch, one service champion tells me to what a screen( that is advertising absa products) in order for me to see the complaints information, another staff member approaches me and asks how can they help, when I tell him I'm here for information on complaints, he goes tot the service champion who said I must watch the screen, tells her what I'm hear for, and I can hear them whispering about what do I want with that information and about me watching the screen ( because I said I'd rather keep the reasons to myself)
And then the same lady who told me to watch the screen comes back to me and says that they have an "adhering to the law" handbook which they not allowed to handout, but they do not have information on complaints.
So I leave .

This all happened today.

At the Durban branch in Anton lembede street(Smith street)

My name is Sandile Madlala, and my contact details are [protected], my email is [protected]@gmail.com.

Should anyone wish to correspond with me, I would be obliged provided that is with the aim of improving service and respect amongst staff and clients.

Claim no. 3179389

Thank you! After four months absa finally managed to get a professional contractor namely, jbc contractors, to fix our badly damaged roof after sever hail storms in december 2016.

Pleazzze we now beg absa to send a professional electrical contractor - no just any company because it is a beeeeeeee - however, we do not mind if it is a reputable/professional company
That knows what they are doing m - we are talking about electrical problems due to the storms where water had damaged light fittings and needless to say, is a potential hazard not to be taken lightly.

I currently work for Capitec. I have been considering changing bank's to Absa. Previously I have not had any issue's with Absa until now. Recently your bond's department declined us for a bond approval not because we can't afford it because I asked if that's the case, but because when my husband got Retrenched few years ago we had a problem with credit from African Bank and capitec Bank. We are however honest people and so didn't duck from obligations we made payment arrangements and for the last 5years have kept up to it. When a bond is approved the title deed stays with the bank is that not so? So technically the home we purchase belongs to the bank until we pay it off in full right? So why is it so hard to approve honest human beings like ourselves a bond when we will pay it and if for some godforsaken reason we can't a bank Like yourself can easily sell it and still get your money. What do we need to do. Tell me. Must we become dishonest and bribe people like other's do rob a bank not pay our account's and not make arrangements like honest individuals to get a simple bond we want and will pay. This is utter nonsense. Your system should change, many other people with same issue's were approved I have clients as proof. What does Absa have to loose when you get to keep the title deed. Disappointed and distressed client.

On 3 March I lodged claim # 3226820 and on 23 March claim #3237530. I have had no response to either for repairs to be completed. The consultant for claim # 3226820 is Pumeza Somzama and for claim #3237530, Thabiso Chaka. I have called on 23/3, 6/4, 11/4 and 18/4 and spoke to a Charlene/Sharlene who promised me on the 3 previous occasions that someone would contact me within 24 hours. I am still waiting! I am obliged to pay my monthly insurance premium but I have to wait for over 6 weeks and 3 weeks respectively. I find this unprofessional and unethical business conduct.

Is now 3 months not getting my credit card, I made calls to credit card department and they keep telling me the courier can't reach me on my phone. I have given them my number several times but the problem still persists. At the brunch theory can't do anything, they keep on telling me to call the CCard department. Can someone help me to get my card pls?

RE: Account [protected]

Last year I approached a company to try and assist with Debt Consolidation, instead they listed my number under Debt Review. I have submitted all the Documents to the Ombudsman for assistance, but for some reason the debt review listing is still on my name at ABSA. I would like to find out when this will be removed as this is becoming a problem to resolve. I have no contact with the Deb Review company as the manner they do business is unprofessional. This was a mistake on their side and now I sit with the problem is solving the issue. I would like to find out when the listing will be removed from my name/account. I was told to contact the debt review department, but I am having no luck with them assisting me in this matter. I trust that you will handle this matter as urgent and if there is no satisfactory response from your side this matter will be taken further.

Regards

Miss JJ Beukes
[protected]