ABSA Bank
Reviews and Complaints

Good day

We did an application in February. It was declined because we were advised that we had just cleared our debt and we were advised to apply again after 6 months. All credit beraus showed that we were clean already then. So we made an application 6months later.
On Friday you requested a letter from Vodacom to prove that my Vodacom account was settled. You mentioned that the letter from the lawyers was not good enough. We contacted Vodacom legal and the letter was sent to you.

Now we are told that  the application is declined because of other financial commitments. What are they? We are failing to understand. We have no other account except our phones that are subsidizes by Vodacom which my wife is currently employed, security of the property in question and 1 of ours. 3 cars as the other 2 are paid up. After being with Absa for so many years, I am really considering to cancel my account and my mother in-law’s Estate with Absa.

May we please get our application be reviewed. We’ve an investment with Standard Bank of R200 000 and Absa has my late mother in-law estate currently, we both permanently employed and currently living on the same property we intend to buy. Considering the fact that We have advised you that we have already paid R400 000 as some sort of assurancedeposit with the lawyers of the previous owner and they have allowed us to move into the property and  gave us an offer to purchase which we signed for. The past 5 months we’ve been paying occupational rent of R11 000 and electricity excluding rates and taxes in the same property that we are being declined for.  We need some clarity please.

Urgent response will be highly appreciated.

Good day.

Every time I have to go ABSA Katlehong branch at Letsoho shopping centre there's only 2 tellers and the one for pensioners. I have to wait more 30 to 45 minutes to be assisted just for deposit.

They hardly use the bulk teller. Especially at the end of the month they should put more staff. But still you will find 2 tellers.

Katlehong is huge and theres only one branch in the area.

Can you please put more staff at that branch because its so annoying to wait that long on the line.

Absa clerk empowered to dispense financial advise... Amazing that a clerk at Absa bank sees his way open to provide (negative) advice regarding another bank. When an elderly couple went in to Absa to transact, transferring some of their savings to Bank X because they get better interest, better service and lower bank fees from Bank X; he advised them that they should not do that because Bank X is in deep trouble and they could lose their money.
One can only assume that Absa understands FAIS and that their policies allow this to happen. BTW I have been banking with Bank X for some years now and they provide very professional services

On 1 June, I went to ABSA in Karaglen to make a cash deposit of a considerably large sum of money.
I was assisted by a teller who took the money and proceeded to count the notes on her lap. I wondered why she countered it manually. There was an electronic money counting machine on her table. The teller then used the machine to count the money again. Upon leaving the bank, I realised that the deposited amount was R500.00 less than it should have been. I countered the money and remember the amount that I had given to the teller. I did not go back to stand in the queue as I was in a hurry to get back to my office. I phoned the bank and informed the Manager about the incident. I never accused anyone as I understand how an assumption can ruin another person’s reputation. I asked the manager to check the camera to see, perhaps some notes fell on the floor when the teller countered by hand. I have left several messages for the branch manager without receiving feedback and my call being lost 3 times at the switchboard. I went in to the bank at 12h15pm on 6 June and I went to meet the branch manager. She was not friendly & seemed apathetic to the incident. I asked her if she had seen the teller counting the money twice, she said no. Apparently the cameras do not have a view of the tellers physical interaction with the money that is handed to them, only that of the counting machine. When I asked a few questions regarding the footage, she became defensive and asked if I was interrogating her. I would never do that, as a client, I was just trying to determine if she could provide some clarity on the what she saw on the camera. She said that there is nothing that the Absa can do and quickly tried to conclude. I am out of pocket of R500.00 and it all ended in the office of the delightful branch manager. I am very disappointed by the level of service and disregard for their client’s money. I certainly would have appreciated being treated like a valued client.

Friday 2016-06-03, i was at the absa atm at the pick n pay centre in welkom, when i was about to withdraw money, i was approached by an african male to enter my pin, but my card was still with me. I could see something is not right so i refused. I wanted to call security that is suppose to be at the atm, but their was none!

please look out for the safety of your clients, by always insuring that there are security at atm's.

I am a platinum client of ABSA for a good few years and have many accounts with the bank. I am also a business owner of not one but two businesses and both the accounts are held by ABSA. I have various other accounts with this bank including a home lone.
I have introduced my family to ABSA and they all have dealings with the bank.
My mum sold her home and invested her funds with this bank.
I issued two cheques of small amounts and called the bank and requested they do not RD the cheques as I have a huge payment made to my business account the day before from another bank, as it's show up the next evening. The lady that I had spoken to ignored my request on holding on to the cheques just for a few hours and RD them. This is now put a negative record on my account because of inconsideration to good clients.

after 28 years of banking at absa, I'm forced to withdraw my banking history with absa and seek new banking grounds, who would be eager to help me.

never had such a bad service as a platinum account holder.

empty promises is all there is to absa, maybe FNB, Standard or Nedbank will be better.

Wesbank is willing to help me purchase a vehicle, but not absa, WHY

I have an account with Abs vehicle finance an have defaulted on my account and have tried to make payments yes I have made arrangements to pay my full arrears last year November when I get my bonus but only to find out it was not enough and paid all the amount I got. I was on maternity leave for 4 months which also affected my payments but I was communicating with Absa and their lawyers Hammondpole about every progress. I paid again when I got my maternity leave benefit last month 25/03 march my account was never debited which made other debit orders to go through first when I ask your legal team was told my account have been sent to recoveries that's why they didn't debit they will debit this month again they didn't today some two white guys said they from Abs came to repossessed my vehicle without a warrant and from what I understand that's illegal and I have already made manual payment of 5000.00 that time they guy call martinis threading me after I ask about the warrant said if they get a warrant I will never get my vehicle back can you tell me if is really how Abs operate you refuse to take my arrangements anymore because I cant pay the full amount I don't have it and now I get threads like this why do the government (NCR) will should speak to our credit provider and come up with payment plan but now if I'm being forced to pay what I can't afford and being sent people who don't have a legal right to take my car then it means banks intensions it's to take peoples cars and not help them make their accounts up to date

Today I have phoned Absa to 3d secure as that is what you need to purchas3 online. So the consultant said 3d secure is enabled. So I tried to purchase again, still nothing. Then I have ohoned general enquiries, who sends me back to 3d secure. And then 3d secure says no they wont be able to help me in the bank then as, the branch refers the clients to 3d secure, So honestly in my opinion ABSA is useless and I seriously am going to change banks and tell all my family and friends as well. Because of all the expensive tariffs they are charging their customers, I would have thought that they atleast know what is happening in their bank. Sadly mistaken

On the 22/03/2016 at ABSA, Preller plain, Bloemfontein my mother went in at the bulk teller 11H30 to change coins to notes. The teller ask her to produce proof of a business account before she can receive the notes or ells she will have to pay 10% fee. My mother than reassured her that she is indeed a customer of ABSA she still requested proof and than she had to run out of bank leaving the money to get proof and on returning the money was already counted and it was lesser with R400 please assist in that regard

Desmond [protected]
louw.[protected]@ymail.com

I would like to lodge a serious complaint against your ABSA Short Term Insurance Department for not attending/ responding to my email correspondence in connection with my short term insurance policy number [protected]*001. I tried during 2014 as well as the past week to draw their attention without any success. In 2014 after failing to communicate with them I had to utilize the services of an ABSA freelance financial advisor, ms. Elizma Kotze to assist me but unfortunately resigned. I am paying my monthly premium as well as a monthly brokers fee but do not receive any service which is unfair. The email concerned is as follows:
Good day
POLICY NUMBER [protected]*001
I was informed by Bongekile Dlamini that your office is responsible for the maintaining of short term insurance policies. Your office does not respond to my emails the past few days and I therefore referred it to him. I would like you to give urgent attention to the following matter, please.
I communicated with you with difficulty in 2014 and now I find it now difficult again to draw your attention urgently. My premium increase of R 167.78 to R259.08, in other words, almost R100 per month is shocking for me. My bank statement for February is attached for your notice and you will agree with me that I cannot afford the premium increase. We can barely survive with my monthly Transnet pension of R 5100 m. On 1 January my medical aid contribution increased with R 90.00 per month, the levy on my townhouse will be increasing with 75.00 per month from 1 April and later in the year increases in property tax and water and lights will follow. What is incomprehensible to me is that my house content is insured for R 262, 168. I occupy a small 2 bedroom town house with security and my house hold content consists of minimum house hold equipment and furniture such as:
MAIN BEDROOM

Double bed with bedding, dresser and old curtains.
Clothing myself, 3 shorts, 3 shirts, 2 sets payamas, underwear and sandals, no suits, shirts, ties and shoes because I am mostly bed ridden as a result of emphysema.
Clothing my wife, lingerie, 3 dresses, blouses 4 with 4 matching skirts and trousers, 4 pairs of shoes and sandals.
SPARE ROOM
1 single bed with bedding and curtain

TV / LOUNGE / DINING ROOM

4x2 20 year old cane sitting room couch and chairs
Wood TV cabinet with TV, HiFi, DSTV decoder (which I have to cut off soon) and DVD player.
Dining table and chairs
KITCHENNETE
Refrigerator and stove
Minimum pots, pans, cups, saucers, plates and cutlery for 4 persons stacked in 2 kitchen cupboards.
Groceries, we only buy weekly minimum grocery and some are provided by my son from time to time what we need. Furthermore, we only eat mince meat dishes and stews made of doggie bones (pieces).
In view of the above you have to agree with me that it is impossible that my house hold content worth is R 262, 168 and should therefore be redused to a reasonable level of R 190 000.

MOTOR CAR
I still own the 1998 Volkswagen Jetta which worth is certainly not R 34 200 and myself estimate it to the value of R 29, 000.

In view of the above it would therefore be appreciated if you could reduce my premium to an acceptable level, please.
Kind regards
PWT VAN DER MERWE

Good day

I was extremely disappointed to go into ABSA field street yesterday 08/03/2016 around 08.40 to open an account, when there was no one at reception to assist me, I sat there and one of the consultant who came out of the first office and advised she will be back shortly. She went up the escalators she took about 10 mins there. One staff member went pass us greeted us but didnt even bother to ask if we have been assisted as yet, few of ABSA staff members did the same thing. The lady who went upstairs came back didn't say a thing went into her office took her back that was around 09.00 in the morning and went out the door leaving the office. Leaving me and few others people who came after me sitting like we had nothing better to do, worse I had asked for the morning off at work.

There was no communication with us why no one was assisting us, why we had to wait or how long it will take for someone to actually take notice and assist us. I found that service to be unacceptable and rude to say the least.

I have to say ABSA has lost a client and its obvious they will continue to loose more client if they continue to operate in the manner they did yesterday.

Good Morning
My name is Claudene Jacobs id no [protected] phone number [protected] email adress is Claudene.[protected]@standardbank.co.za Pension fund number [protected].
I have a complain with the pension fund department I have been struggling to have the monthly payment for February paid out to me as comunicated with Alta Praeg. I must say im disgusted with her service or should i say the lack of service I received from her as she calls herself a manager.If management treats customers in this way it is no wonder that the staff does the same because she doesn't lead by example.
Im very disappointed in the service that I have been receiving with the pension funds department. I did not receive any comunication with regards to a proof of studies that was suppose to be submitted by end of January 2016 the monthly pension was stopped and when i called in i was advised that it is because they never received the proof of studies they send it to me which I completed had it stamped at the school and then send it back to them. They advised that the paymemt will only be made for the next month payroll which would be end of March. I did explain to them that I can't wait that long as the funds is needed as there is certain things we do with the funds every month for the child.I then requested the details of the manager in that department and they provided me with Alta Praeg details who promised me she was gona do an out of process cycle payment and the funds would be available on the 2nd of March after 17:00 until today there is still no funds availabe in my account I have since send emails to Alta Praeg, Madeleine Graaff, Melissa Woest and Phindile Masha requesting assitance to advice why the payment was not made into my account as promised until today not any of them replied to say they received my email they busy with the query or this is the problem or any response from them. Im really disgusted at the service im getting especially since I was dealing with a manager.Please can this be adressed with them and my query resolved please.As explained to Alta the funds is needed and i can't wait for the funds to be paid into the account end of March.I really hope this can be resolved asap and also the person's dealt with that is not willing to assist customers.

I have had enough! When ever I need something from absa they take forever to respond or simply never respond, but when they need something i have 2 hours to resolve it or else i am the ### of the earth.I have contacted them regarding my credit card every few months since last year October and still nothing. Today I received a phone call from a very aggressive call center regarding an issue of unpaid monies and instead of her hearing the answers I had for her questions she insisted on insulting me as a paying customer I should have know my account was in areas and resolved in within 2 hours. Well excuse me madam but clearly I needed time to allocate the monies had you given me the respect and decensy to explain instead of continously interupt ing me and insulting me you would have heard that. This is in fact the first time in over 15 years of banking with absa that a bill has gone Unpaid and this is how I am treated! I deserve a better bank. LAST CHANCE ABSA RESOLVE OR LOOSE A CLIENT. Eventhough you might not care about one clients

My name is ntebogeng tereza mahlo, my id number is [protected] and I submitted my provident fund claim on 04/09/15 and still up to now 15/02/15 I have not received my payout after I submitted all documents required and I have been to no 120 fox street in jhb offices in december 2015 to query and I was told that I must bring my bank statement and I my money will be paid within 4 weeks and nothing happened and I went back again in january 2016 I was told if my money is not paid after the 11/02/16 I must call absa again of which I did but the phones just keep ringing and it is taxing me moneywise, for how long must I wait for this payout because it is now 5 month since the 04/09/15 to 15/02/16, pls assist.

I have been struggling to first of all get a settlement letter on my vehicle in order to sell it and clear my account. Then after investigation, i found that there was over R23 000 loaded on my account without my consent for a "balloon/residual" amount in 2013. I bought the car in 2011 with NO residual. Now after finally getting the settlement letter and paying the vehicle off, i am once again struggling to get my registration papers. How difficult can this be? The consultant could not help me and just put me through to another consultant in another language. I have to call everyday, from my own phone, to find our what is going on.

I have had enough of ABSA, I will never ever do business with ABSA again.

My name is Lentheng Fortune Letshele with ID NO: [protected], I have a 32 days notice account ([protected]) with ABSA.
I am accused and criminally charged for been cashed a cheque number: ([protected] 323345 [protected] 18) of Matima Project Management Enterprise on the 25/08/2008. under case number 922/11/2009 of TEMBA SAPS.
The investigation is done by SAPS and I was provided with the copy of the docket for TRIAL, and the Prosecution provided me with the copy of the check only, which I dispute knowing or in possession of the cheque for cashing at ABSA. The prosecution did not provide me with any document from ABSA showing that I am the person with my ID number who produced the ID book at the branch and cash the cheque. Because I am conducting my own defense in this matter. I will like ABSA to assist me to defend my case, as I am accused of been visited ABSA branch and cashed a the above mentioned Cheque.

Looking forward to your response as I am given opportunity to study the documents I am accused of, but my worry is how does ABSA confirm that it is me who cashed the cheque yet there is no any document or achieve document showing that.

I am innocent here, but accused of visited ABSA and cashed a cheque.

Regards

Fortune Letshele

On 5 Jan 2016 I submitted an insurance claim to ABSA after the assessor completed his report. Only on 14 Jan 2016 (after several e-mail requests) the settlement form was sent to me for acceptance. I returned the signed setllement document the same day to ABSA. Up to today, 20 Jan 2016, nothing has happened as far as the settlemnet is concerned. I am a ABSA (former Volkskas Bank) client for over fourty years and this type of service and treatment is unacceptable. This is not about the amount, but rather the principle.

2 years ago i drove my voyager over a piece of tyre on the road and the car stopped a few kilometres further. I had it towed in to john williams. There after opening up the motor they discovered that some kind of an oil pype was hit or got loose during the accident. They gave me a full report that i send to my insurance. After the assessor was there and he took photos as well, he reported to my insurance that there is no claim due to lack of evidence. A few weeks later i phoned john williams to find out if the assessor has been there already and they told me that my vehicle has been written off and towed away already. I then phoned i-direct to ask what is going to happen from there onwards . They just said that the claim was rejected. I tried for 2 weeks to find out who gave permission to tow away my car and where my car was towed to...Without any luck. I got hold of the company that towed the vehicle and they told me it was in bloemfontein at smd. The next day i went there just to find that my car was bumped all over and being moved around the yard with a forklift. Another mont went by and after threatning to reprt the vehicle as stolen the people from i-direct had my car send back. John williams assesed the new damages to my suspension, body work and exhaust and i send it to i-direct. They then told me some nondens about john williams also using forklifts to move vehicles and that i must take it up with smd myself. Well it has been 2 years and i have been made offers of r26500.00 and the latest was r5000 just to not bother them again. I now come back to my bank were my insurance is and i have been paying my monthly payment every month since the accident. Asba should never have taken away my vehicle and they should sort this out . The claim no. [protected]*001*003 i have spoken to gillmore fillis, richard moiloa, mr.Pederson, jolene and leandrew at smd, jacos saayman the assessor and many others and keep on ending back at the beginning. I have tried my best to leave out all bad words, but at this moment i have noyhing good to say about the service that i received. My day starts at 03.00 and ends at 18.00. I 've tried doing it on my own but i am paying for a service every month and want something to be done immediately. My id. [protected] j.H.Miles [protected] [protected]@2mail.Co.Za the damage report and invoice do not want to copy, i will mail it if needed

Dear mr basimane ref:[protected] another company claiming i owe absa money - mbdc as per sms receive from them this morning 7 december 2015 to my husbands cell phone, i must contact them urgently and i could qualify for discount this brings it now to 3 debt collecting companies claiming i owe absa card money the 1st company ara group whom i have settled my 2 credit cards with, one in 2011 and one in 2013, this can be confirmed with michelle prins i would like to know with how many companies are my accounts listed, i have requests for money owing from ara group, simington & de kock and mbdc don’t absa know who is collecting money, surely some one don’t know who is doing what, or is the monies due absa not being paid over by the debt collecting companies, and if absa do get the monies why is absa not closing these accounts, so to spare me the humiliation from other companies who i then have to fight with i trsut that someone will give me clarity on the above regards d please acknowledge receipt hereoff daphne below email that was send to ara group, after another sms received -----original message----- from: daphne oliver [mailto:[protected]@heuwelsig.com] sent: 16 october 2015 11:32 am to: '[protected]@ramsi.Co.Za' cc: '[protected]@aragroup.Co.Za'; 'olivier.[protected]@gmail.com' subject: emailing: dm olivier - absa settlement letter.Pdf dear michelle please confirm to attorneys symington & de kock, that my account was settled with absa bank their contact number: [protected] - email: [protected]@ramsi.Co.Za, attention: lebo now after 2 years my husband received a call this morning from the said attorneys (He has absolutely nothing to do with my personal affairs) that my account has been handed over to them failing to pay my account with lead to further action please i am so frustrated, it seems that no one is updating the settled accounts i would like to request, that you please get in contact with them and clear my name with immediate effect, and confirm in writing to them including me that this account had been settled in 2013 and i also need a confirmation letter from them indicating that this matter is settled and account closed i don’t know how this matter could get to them after your company has settled my account, and now after 2 years it is with another debt collecting company, how on earth is such thing possible please i need this matter resolved by end of business today, failing to do so, will i proceed this matter to the ncr, as it is very humiliating and harassing, as i know my account is settled kind regards daphne [protected] your message is ready to be sent with the following file or link attachments: dm olivier - absa settlement letter.Pdf