Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks ABSA Bank Money not refunded into my account as requested
ABSA Bank

ABSA Bank review: Money not refunded into my account as requested

D
Author of the review
5:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Below is the mail I sent to ABSA not two hours after depositing R3 000 in what turned out to be the wrong(maybe fraudulent) account. Did they action this instantly as they could? No they played the "process" card and made me leap through hoops to get in touch as they said with Capitec to "ask" the account holder there to give my funds back. What a joke.

AT the time those funds where still in limbo, having not been made as an immediate payment and could easily been returned to my ABSA account, but no ABSA wanted their pound of flesh ie R160 for the privilege of me asking for my money back, no guartantees of course. What shoddy customer relations. They could easily have reversed that payment immediately and chose not to do so, chose to play God with my very necessary funds.As an elderly and very long standing customer of ABSA I find this shoddy treatment and displays a lack of understanding and caring and discernment.

----- Forwarded Message -----

From: [protected]@telkomsa.net

To: [protected]@absa.co.za

Sent: Wednesday, 10 January, 2024 09:52:45

Subject: Fwd: urgent reverse payment of R3 000

URGENT COULD YOU PLEASE REVERSE THE PAYMENT MADE TODAY at 8.12am INTO CAPITEC ACCOUNT GERALD CLOETE, CAPITEC BANKS ACCOUNT NUMBER [protected].

I have spoken to one of your staff about the matter and she has advised me to send this mail, ref Dineo.

Thank you for your soonest attention,

diana lilford ABSA cheque account [protected]

Claimed loss: R3 000

Desired outcome: return of my money into my account

Confidential Information Hidden: This section contains confidential information visible to verified ABSA Bank representatives only. If you are affiliated with ABSA Bank, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More ABSA Bank reviews & complaints

ABSA Bank - provident fund 69
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ABSA Bank - refusing to close credit card account
ABSA Bank - vehicle claim 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ABSA Bank - provident fund payout 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ABSA Bank - clearing cheques without waiting 7 days
ABSA Bank - Business hours
ABSA Bank - Car insurance
ABSA Bank - internet banking 1
ABSA Bank - Absa Jubilee Mall
ABSA Bank - home loan judgement will not removed absa home loan dept/legal/credit
View all ABSA Bank reviews and complaints

  1. ABSA Bank Contacts

  2. ABSA Bank phone numbers
    +27 860 008 600
    +27 860 008 600
    Click up if you have successfully reached ABSA Bank by calling +27 860 008 600 phone number 121 121 users reported that they have successfully reached ABSA Bank by calling +27 860 008 600 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 008 600 phone number 95 95 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 008 600 phone number
    12%
    Confidence score
    General Enquiries
    +27 860 557 557
    +27 860 557 557
    Click up if you have successfully reached ABSA Bank by calling +27 860 557 557 phone number 45 45 users reported that they have successfully reached ABSA Bank by calling +27 860 557 557 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 557 557 phone number 36 36 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 557 557 phone number
    11%
    Confidence score
    Fraud Hotline
    +27 800 414 141
    +27 800 414 141
    Click up if you have successfully reached ABSA Bank by calling +27 800 414 141 phone number 194 194 users reported that they have successfully reached ABSA Bank by calling +27 800 414 141 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 800 414 141 phone number 102 102 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 800 414 141 phone number
    31%
    Confidence score
    Complaint Resolution Suite
    +27 115 015 110
    +27 115 015 110
    Click up if you have successfully reached ABSA Bank by calling +27 115 015 110 phone number 18 18 users reported that they have successfully reached ABSA Bank by calling +27 115 015 110 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 115 015 110 phone number 29 29 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 115 015 110 phone number
    Digital Banking
    +27 113 354 019
    +27 113 354 019
    Click up if you have successfully reached ABSA Bank by calling +27 113 354 019 phone number 7 7 users reported that they have successfully reached ABSA Bank by calling +27 113 354 019 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 113 354 019 phone number 9 9 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 113 354 019 phone number
    Retail International Banking
    +27 860 109 085
    +27 860 109 085
    Click up if you have successfully reached ABSA Bank by calling +27 860 109 085 phone number 15 15 users reported that they have successfully reached ABSA Bank by calling +27 860 109 085 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 109 085 phone number 11 11 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 109 085 phone number
    15%
    Confidence score
    Credit Cards (Premium
    +27 861 114 411
    +27 861 114 411
    Click up if you have successfully reached ABSA Bank by calling +27 861 114 411 phone number 22 22 users reported that they have successfully reached ABSA Bank by calling +27 861 114 411 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 861 114 411 phone number 16 16 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 861 114 411 phone number
    16%
    Confidence score
    Credit Cards (Gold Card
    +27 861 788 888
    +27 861 788 888
    Click up if you have successfully reached ABSA Bank by calling +27 861 788 888 phone number 11 11 users reported that they have successfully reached ABSA Bank by calling +27 861 788 888 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 861 788 888 phone number 14 14 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 861 788 888 phone number
    Absa Rewards
    +27 860 111 630
    +27 860 111 630
    Click up if you have successfully reached ABSA Bank by calling +27 860 111 630 phone number 6 6 users reported that they have successfully reached ABSA Bank by calling +27 860 111 630 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 111 630 phone number 13 13 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 111 630 phone number
    Car Insurance
    +27 861 227 284
    +27 861 227 284
    Click up if you have successfully reached ABSA Bank by calling +27 861 227 284 phone number 6 6 users reported that they have successfully reached ABSA Bank by calling +27 861 227 284 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 861 227 284 phone number 10 10 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 861 227 284 phone number
    Travel Insurance
    +27 113 504 000
    +27 113 504 000
    Click up if you have successfully reached ABSA Bank by calling +27 113 504 000 phone number 184 184 users reported that they have successfully reached ABSA Bank by calling +27 113 504 000 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 113 504 000 phone number 105 105 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 113 504 000 phone number
    27%
    Confidence score
    Head Office, Johannesburg
    +27 11 501 5050
    +27 11 501 5050
    Click up if you have successfully reached ABSA Bank by calling +27 11 501 5050 phone number 0 0 users reported that they have successfully reached ABSA Bank by calling +27 11 501 5050 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 11 501 5050 phone number 0 0 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 11 501 5050 phone number
    Lost or stolen cards
    More phone numbers
  3. ABSA Bank emails
  4. ABSA Bank address
    Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa
  5. ABSA Bank social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all ABSA Bank contacts
ABSA Bank Category
ABSA Bank is ranked 53 among 414 companies in the Banks category
#51 Synchrony Bank Synchrony Bank #52 SECU SECU #53 ABSA Bank ABSA Bank #54 Sallie Mae Bank Sallie Mae Bank #55 Skrill Skrill

Most discussed ABSA Bank complaints

unauthorized debit by (rccs bos jhb) a division of absa bank
1
(opinions to this review)
 atm not dispensing cash
1
(opinions to this review)
ABSA Bank Alternatives
Arab National Bank [ANB] 111 reviews PP Financing 2 reviews National Bank of Kuwait 1 review Icpc Nigeria 4 reviews Soar Payments 1 review