ABSA Bank review: Money not refunded into my account as requested

Below is the mail I sent to ABSA not two hours after depositing R3 000 in what turned out to be the wrong(maybe fraudulent) account. Did they action this instantly as they could? No they played the "process" card and made me leap through hoops to get in touch as they said with Capitec to "ask" the account holder there to give my funds back. What a joke.

AT the time those funds where still in limbo, having not been made as an immediate payment and could easily been returned to my ABSA account, but no ABSA wanted their pound of flesh ie R160 for the privilege of me asking for my money back, no guartantees of course. What shoddy customer relations. They could easily have reversed that payment immediately and chose not to do so, chose to play God with my very necessary funds.As an elderly and very long standing customer of ABSA I find this shoddy treatment and displays a lack of understanding and caring and discernment.

----- Forwarded Message -----

From: [protected]@telkomsa.net

To: [protected]@absa.co.za

Sent: Wednesday, 10 January, 2024 09:52:45

Subject: Fwd: urgent reverse payment of R3 000

URGENT COULD YOU PLEASE REVERSE THE PAYMENT MADE TODAY at 8.12am INTO CAPITEC ACCOUNT GERALD CLOETE, CAPITEC BANKS ACCOUNT NUMBER [protected].

I have spoken to one of your staff about the matter and she has advised me to send this mail, ref Dineo.

Thank you for your soonest attention,

diana lilford ABSA cheque account [protected]