ABSA Bank
Reviews and Complaints

I did a swift transfer Friday the 4th .The money is out of my UK account but not showing in my South African account. upon trying to phone international forex division . the message was we value your call(20 times) so obviously not .Also 'We are experiencing high call volumes' when have they not?'It would be fairer to say we are too mean to employ enough people to answer the phone we would rather get you to spend your money on the phone.

I was on facebook and stumbled on this ABSA employee on facebook by chance. She is an ABSA employee in Pretoria Brooklyn Branch advertising sex services. HOW UNBELIEVABLE! She states her name as Yolette Cunha on Facebook and even gives ABSA Brooklyn's telephone number. How does ABSA allow this, are you a banking institution or an escourt agency?

I am an ABSA customer in Gauteng and right now I am too ashamed to say that I do business with ABSA. Employees like these give ABSA a bad name. They should not be employed by ABSA or any banking institution for that matter.

This matter should be investigated, and the employee concerned should be dealt with. There are some bad apples among ABSA employees and ABSA should get rid of them, before they contaminate the rest of ABSA. I have banked with ABSA for years, and have never come across something like this. I am also sending ABSA's top brass an e-mail with regards to this. ABSA I am disappointed!

Made a late payment to Absa instead o f paying on 28/09 I paid
on 30/09. As from 12/10 I start receiving phone calls that I had not
paid my account. The more I explained the more calls I received.
telecalls 12/10 14/10 15/10 17/10 and 18/10. This upset me terribly as my next installment due date was 25/10.
Today 18/10 I receive another statement due date 02/11 and the
installment due has doubled. How can they send two statements
1 dated 28/09 due 25/10 and the other 29/09 to 06/10 due 02/11
and then decide to harrass me for another payment?

My name is Lloyd Oliver

I have been trying to get my provident fund from ABSA for over a month now. My ex-employer issued me with a number to call them. The number goes to a recording that says "Your call will be answered soon". This eats all my airtime & i have to reload airtime when i have money to try again. I have spent over R500 trying to call these people. They do not answer the phone. I have also driven R200 petrol out looking for the right branch in Western Cape for a face to face encounter. No luck whatsoever. I called the CCMA who reffered me to the Provident Fund Adjudicator. Guess what?! Their number does not exist anymore. I am now running out of airtime & i do not think it is fair that i should spend R500pm trying to contact ABSA for what is mine. It would help if there was a light at the end of the tunnel. Maybe an answer on the other side of the phone call.

Am i ever gonna get this money? Why do i have no rights concerning this money that was deducted from my hard earned salary every month? I used to cringe when i saw my payslip deductions. What soothed me was the thought of the provident fund being saved up for me. Now?! Now what?! I have left that company. I'm unemployed trying to start my own business & running out of funds & being robbed by ABSA. The worst part is that i have an ABSa Savings account. I'm closing it today. ABSA has become my nightmare. I will advise all companies who care about their employees to never use ABSA. They do not pay the provident funds back

Lloyd Denzil Oliver
[protected]

I am very angry and dissatisfied with the servive rendered by Absa Idirect, my car was involved in an accident on the 4th of July 2011, it took more than a month to get authorization, the pennel beater in Louis trichadt(makhado) released the car unfinished, the car was hit infront and at the back, the pennel beater only fixed the front part, the back part is not done infact it was made worse because the screws which the pennel beater took out of the car were not even replaced, I am unsatisfied with this shody service. The courtesy car was offered for two weeks and extended for another two weeks, i do not understand how do i travel for three months without transport, now i am taking back the car to the penel beater, i do not have transport. CAN SOMEBODY HELP IN THIS SITUATION, I THINK IS NOT ON, i am frustrated, i had thought taking insurance will help during crisis but i think your service is adding more stress and frustration.

FROM:
• [protected]@absa.co.za
TO:
• [protected]@rocketmail.com
Message flagged
Tuesday, August 23, 2011 6:09 PM

REF : [protected]

I applied for an ABSA Checque account online. Also see ref no and date that ABSA sent reply message, above. Received e-mail confirmation, but I had to call ABSA on numerous occasions myself, for follow up and could not be assited, up to date. I have been sent from pilar to post to get a response, and I am still awaiting a reply or any response from ABSA bank. (Please check your so-called recorded data). This is not the first time I am having trouble with service delivery at ABSA. Neither is this my first complaint lodged.

I congratulate ABSA bank, once more, for NON-Service Excellence! Well DONE guys, keep it up!

As of 2009, since my earliest encounter with your bad service, we succesfully managed to encourage 14 clients to bank at real banks, and will send this message to all small business owners. As a small fish in a big pond, the big pond has numerously warned me about ABSA bank. Now I can see why hundreds of clients are moving their businesses to other banks. Thanks again for this eye-opener!

To date, ABSA had not care to follow up with my application for a checque account. It seems that they don't need new business or they simply don't care.

Believe me, this trend does not go unnoticed by large companies and wealthy potential clients for ABSA.

Don't even bother to respond to this message. I know that you will ONLY give me a ref no, for lodging a complaint, and that is where it ends...! Rather check the statistics on your client declination!

My regrets,
Johan Prinsloo
[protected]

I was having an afternoon drink a while back and a lady by the name of Beulah(I believe her surname is Muller, but I'm not sure) was there. Well, I witnessed something that did NOT impress me as I also bank with ABSA and that could have been my money. While there she had a very big bank bag with her, with quite a bit of money in it, she was flaunting it around and showing all her friends what she had taken home with her. What if someone, not so nice had seen her, and decided to attack her and take all that money? Like I said it could also have been my money. Also, while there, I got to talking to some of her friends and found out that, she goes into their bank accounts and checks their balances and does stuff for them that is not so savoury. I also heard that she exchanges money (I know you need a passport and airplane ticket to get international money) for them without the sufficient paper work. I am in general NOT a complainer, but this has been bothering me for quite sometime now and finally I just thought it best to say something. I am also seriously contemplating changing banks as this is unacceptable behaviour for a bank employee. I'm also wondering if it's not perhaps a good idea to take this to the newspapers as other people should know about this and that ABSA is letting their employees get away with stuff like this.

My wife, 5 year old daughter and I stay in a house we built – out of our pocket with our money with invocies to prove it – on my deceased sisters’ property. She passed away September 2010 and Absa Trust is the executors of the estate. We have a document (that was drawn up by my lawyer and signed by my sister) stating that we are entitled to stay on the property until the day we (all 3 of us) die. Absa Trust basically wants to auction off the peroperty and the lady handling the estate have told us that we have no rights on the property. They are waiting for the Master of The High Court to go ahead and evict us before the auction. They have all the documentation and we have put forth a claim – which they rejected – against the estate for unjustified enrichment. My wife is diabetic and I now have cronic high blood pressure. It has also started to affect my 5 year old daughter negatively who have just gotten used to her creche and who we enroled in a school close to where we stay. What do we do and what is our recourse forward. We have a Legal Aid advisor who is handling the case but is also getting the run around from the people handling the estate. how in this day and age can they treat us like this and attempt to throw us out of a house that we have built over the last twelve years and that I was living in for the past 36 years?

Being a loyal absa client for 10 to 15 years, left me in great dissapointment. On the 10th of June 2011, i applied for the further loan to do the rennovations on my property.The application dragged for a very long period, though i was promised it will only take 3 to 5 working days. In that long waiting period, on the 27/06/2011 i was then called, and dissapointedly, not even approved on what i put on the table, far less than that. I then, the following day declined the offer. On the 4th of July 2011, i decided to go to absa branch in pretoria north, and i was told, the small offer was due to the evaluation of my existing property, which i dont know how was it done, cos no one came and did that at my place. The consultant in Pretoria North adviced me to reapply, but really this left me with just dissappointment as i know im also paying R2800.00 more in my existing bond. I am also considering leaving ABSA BANK and market the better BANK with better services.

I am trying to logon to the internet banking, but for the last week I cannot get onto the internet bank website

Dear Absa
Two weeks ago I was contacted by your call centre for an application for a credit card. Afterwards I was told that the application was succesfull and that the Knysna branch would contact me on delivery of my credit card.
Three days later ...I got the call and was told that I had to bring my ID book and fetch my card. After standing nearly an hour in line I was told everything is fine but they need a proof of residence and a pay slip.Once again I complied. After standing for nearly another hour and a half in line I was taken one side and told that my paperwork is not right and that everything is still fine but that I should keep on trying because they want me to be part of the family. Now I want to know why do you guys tell a person everything is fine and then we must nearly beg you to give us the cards that was already approved.

Thank you for the lost time
Vaughn Smit
Area Manager
Western Cape
Email: [protected]@rossieng.co.za
Cell: [protected]

On 26 May 2011 double bank charges was taken off my account. I called Absa bank, they said they would rectifiy the problem. My bank statement still shows the double bank charge and the error was not rectified. I will go to Absa bank on 1 June 2011 after my debit orders have come off and the double bank charge rectified to close my account.

It is with utter shock and sadness that I write this complaint, My father has been a client of Absa for approximately forty years. In this time he has used many of the absa products and services available, home loans, cheque accounts, overdraughts, business banking and trust accounts to name a few. In the last few weeks our family has suffered a financial crisis. My father approached absa today to ask for help as it has become obvious that he will not be receiving an income for the next few months. His PRIMARY property is paid up and he has decided to put the house on the market. When he approached absa today, they very bluntly told him its not their problem? I read the absa website and was looking at the extensive list of services absa has to offer, and it became glaringly obvious, that giving a hoot, was not one of them! Forty years of loyalty? To Absa, how do you justify this?

I had my bedroom flooded in the 1st week feb 2011 due to a geyser valve. On contacting absa, they agreed that i could engage a contractor immediately for the repairs. This was done, the invoices were sent to absa - and i waited. Last week they sent someone to give me a quote - yes, last week! It is now 4 may 2011, i have called them 4 times (Wait 15mins to get through) & written 3 emails. Everytime promises are made that they will sort out the problem. . . But i'm still waiting. Today i received a settlement form for someone else! What sort of company is this? I most certainly will be moving my insurance when i eventually get my payment.

My husband Sipho Dingela applied for HIS provident find on December 2017 at Greenacres in Port Elizabeth.Up until now he has'nt been paid his money.When he went to Greenacres 2 months later they said the money is on payment in Gauteng so he must wait for the next Friday, on the following week they said he must call Gauteng Province, He found Portia who said she will take the matter on to her hands then he called again, Portia said he must wait for the next friday as theres nothing she can do the money is on payment.When my husband called last friday they said Portia ia on switchboard, he can not ask for her.What can he do to get HIS MONEY? its FOUR months now and he's been told the same story "wait for the next friday, the money is on payment".I'm very dissapointed with Absa as everyone now says theres nothing we can do, your money depends on poeple from payment!is it Absa who is responsible for provident funds or people from payments?

In 2008 I saw a land that I definetely liked and it was selling at R360 000, and approached ABSA to assist with the finance, and they providedd finance of R300 000 which meant I had to pay upfront R60 000 as a deposit. I had no problem with that cos I really liked the land.

Since then, I tried applying for building loan with no success, I do not understand this because the bank assisted with finance to purchase the land but they do not want to assist with finance to build a house in the land. What am I suppose to do with the land...come on ABSA

In Jan 2010, I lodged a claim with ABSa due to storm damages. A sms was sent to me that my claim number was 1653365 and that was all the communication I ever received. I called on numerous occassions and found out that Sandra was handling my claim. Sandra never has the time to ever speak to me personally or email me when she promises to do so. After a number of calls a company called close up deals was sent to the property and was inspected by the 'driver' After waiting for 4 days and getting no feedback, I called ABSA but could not get to speak to Sandra, when I demanded to speak to her she took my call and told me my claim was rejected and a letter will be sent to tell me why. I received no letter to date. I was then contacted by Close Up Deals owners ir FrankPeter and told that certain repairs are rejected and some approved. This company came and did a little work for a few hours on two occassions. They simply stated that ABSA does not approve replacement but rather repair (even Abestos Gutters and masonite doors) on the 3rd they removed my bath & toilet doors and did not return. I contact ABSA on [protected] and spoke to Sandra who did not email again.