CB Banks ABSA Bank claims

ABSA Bank review: claims 12

Su-Mari Gerber of ZA

Apr 11, 2011 7:37 am EDT

Resolved

Featured review

Sent in my claim on the 28the of december 2010 and only recieved part of my money still waiting for the outstanding money! Service is poor!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

12 comments

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Andre Scheepers

1 comments

Andre Scheepers of ZA

Nov 01, 2011 12:02 pm EDT

Verified customer

My son applied for his Provident Fund pay-out on 02 August 2011. To date he has not heard one word from ABSA. Trying to phone them is a waste of time as the calls never get answered. We ahve even tried the Adjudicator for Pension Funds, but to date no luck. Does anyone have a secret number where we can get hold of these people? My e-mail is andres@spanafrica.co.za. This is simply the worst service ever experienced by any of the financial groups that we have been in contact with...seriously?

makalo

1 comments

makalo of ZA

Feb 03, 2012 10:40 pm EST

i applied for my psspf pay out in july 2011 and todate i havent received any feedback from psspf

Sibo

2 comments

Sibo of ZA

Mar 07, 2012 1:20 pm EST

Verified customer

The staff members of Absa are not doing their job because this complaint are the same. Since I applied for for PSSPF in 2010 November at Fox Street, I went there personally but even today I only received part of the money and the rest still outstanding. When you call the call centre number you will wait for more than 30 Min or no answer. By phoning the Absa we are loosing money while we are waiting for ours. Last month I call and spoke to Nthabiseng and Jenny and they said they are having the schedule for the company Hotline but still not capture, who must capture them without them. The services is very very poor.

Sibo

2 comments

Sibo of ZA

Mar 07, 2012 1:31 pm EST

Verified customer

The staff members of Absa are not doing their job because this complaint are the same. Since I applied for PSSPF in 2010 November at Fox Street, I went there personally but even today I only received part of the money and the rest still outstanding. When you call the call centre number you will wait for more than 30 Min or no answer. By phoning the Absa we are loosing money while we are waiting for ours. Last month I call and spoke to Nthabiseng and Jenny and they said they are having the schedule for the company Hotline but still not capture, who must capture them without them. the company is up to-date with contribution and schedules but nothing is happening. The services is very very poor.

MVELELI

1 comments

MVELELI of ZA

Mar 27, 2012 5:25 am EDT

I HAVE APPLIED FOR MY PROVIDENT FUND AT ABSA. I WAS TOLD TO WAIT ABOUT TEN WEEKS. UNTILL TODAY NO MONEY NO RESPONSE. WHEN I PHONE THEM THEY TELL ME TO WAIT FOR TWO WEEKS. THATS WHAT THEY TELL ME EVERYTIME I CALL SINCE NOVEMBER LAST YEAR 2011. NOW I DON'T KNOW WHAT TO DO ANYMORE BECAUSE NOW I'M LOOSING THE MONEY I HAVE EVERY TIME I CALL THEM. EVERYTIME I CALL I SPEND ABOUT FORTY RAND A CALL AND I CALL ALMOST EVERYDAY, THOSE PEAPLE OF ABSA ARE VERY VERY VERY RUDE AND THEIR SERVICE IS POOR...

piettie paas haas

1 comments

piettie paas haas of ZA

May 15, 2012 11:49 pm EDT

take them to court then they will listen.

84alfredm

1 comments

84alfredm of ZA

Jul 28, 2015 3:12 am EDT

Verified customer

hi I am Alfred I worked at sihlangene security ang I have realised that they were only deducting my provident fund they were not paying it at psspf offices where can I go open a case.

Henry Smuts

1 comments

Henry Smuts of US

Apr 21, 2016 10:30 am EDT

Having the same problem them they keep on telling us to come back later and we lose mony

Confide

1 comments

Confide of ZA

Jul 08, 2017 12:17 pm EDT

Verified customer

Hi im Confide ID no [protected] im still waiting for my provident fund money i submitted all document how can i get my money contact me on mulaudrc@eskom.co.za since last of last year

michael mojaje

1 comments

michael mojaje of ZA

Oct 16, 2017 3:02 am EDT

Verified customer

why pssspf takes long prosess to relise money of security.so that not good, please if that system he gand work like that.

fagrie isaacs

1 comments

fagrie isaacs of US

Nov 14, 2019 8:07 am EST

i worked for security sa from 2010 till 2011 i am still waiting for my provident fund money which they paid into absa

Sarahc1983

Durban, ZA

1 comments

Sarahc1983 of Durban, ZA

Mar 02, 2021 6:53 am EST

Verified customer

Yet again I have heard nothing from ABSA? I will now be taking this further and reporting this matter to the Ombudsman and social media. I have another house in Durban with FNB and Insurance is Outsurance.
They have been absolutely fantastic and not had a problem at all with them. Their service is fantastic and they keep you updated and informed. Absa on the other hand, extremely disappointed.

I am completely disgusted with ABSA as the assessor came on the 3rd of February and to date, have had no correspondence from yourselves whatsoever! Each time it rains or storms my house gets more damaged. I have sleepless nights because of this...

ONE VERY UNHAPPY CLIENT- claim no: 3975451
Sarah Fase

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Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa

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