ABSA Bank
Reviews and Complaints

Hello,

I was at ABSA Constantia Village this morning. I needed help with adjusting my bank limits so that I could transfer a large amount of money from my savings account to my cheque account. I know that I can do this through internet banking, but it was an emergency and therefore I went to the branch so that I know it would be done correctly and quickly.

The gentleman at the front desk (I cannot remember his name and he was also not wearing a name tag - he wears glasses and he's always at the enquiries desk) basically turned me away. I told him what I needed done and he told me that I can do all of this via my internet banking. I said to him that I had just stood in line for 15mins and now he's sending me home to do this on my own computer. He then told me I could use the computer in the bank if I really wanted to and then if I needed help I could ask one of the bank employees.
However, there was already people waiting in line to use the computer.

I said to him "So you just don't feel like doing your job today." And he said to me that it would be better for me to do the work myself. I just left feeling humiliated.

My nearest ABSA bank is the one in Plumstead, but I especially travel and additional 15mins to the Constantia branch because I always received better service from them. However, it seems that ABSA's service in general has gone to hell. And this isn't the first time I've been treated poorly. There was a huge situation with my student loan a few years ago.

I just feel like if I'm not a big celebrity with millions of rands then I mean nothing to ABSA which sucks because I've been a loyal ABSA banker since I was eight years old.

I am sorry to say, but I feel that I need to find another bank where I will actually be looked after.

Nicole Miles
nicole.[protected]@gmail.com

I may not be familiar with the Absa service but its disappointing to have received excellent service in opening a transact account online and when I have to go to the branch and have the card issued to me I had to wait for over 40 minutes. People are coming and going while I wait. This is bad client service as I have not been informed why I am waiting so long just to be issued with the card. Truely disappointed will be leaving without this card my lunch hour has been wasted.

-17 March 2017
-Account [protected]
-My account was block by ABSA, they have not informed me when they block my account.
-I only found out when I want to purchase with my card and is decline on the POS.
-I went to ABSA square at Nelspruit Mpumalanga, they told me that they are suspecting fraud on my account.
-I must bring my ID and card-
-Brought my ID and Card-
-They then tell me I must bring my ID, card and retrenchment letter.
-Because I have R35 000 in my account and want to know were I got the money.
-Brought the retrenchment letter, proof of payment but still my account is locked.
-My employer paid my R51K into my FNB account.
-I transfer R51 in Jan into ABSA and back to FNB to keep my ABSA account active.
-In Feb in transfer R35K and ABSA refuse to give me money.
-

Good Morning,

On the 20/01/2017 I received an email from Raeesa Shaik from Brooks & Luyt informing me ABSA has agreed to accept R8500 as a full and final settlement for account [protected].

I transfered the money on the 01.02.2017 and requested the paid up letter as agreed ABSA would give me.

On the 28.02.2017 I still had not received the letter and was told ABSA has not sent it yet.

This morning I recieved an email from Brooks & Luyt informing me the the money had been reversed on the 14th of March - but it has not been.

This is fraud.

Please contact me urgently.

Regards
Shelley Nelson
[protected]@live.co.za

we have an insurance with a home bond policy number [protected]
I have put in a claim claim#3224551 weeks ago for a storm that caused damage to the property.
I have still not heard anything from absa they said that they would get one of their contractors to call but nothings happened.
I have called 3 times already the consultants are always Rude and very incompetent not even able to answer questions you ask.
when I ask to speak to the hoc they put you on hold for ages eventually they cut your calls I spoke to a Dudu lady held on for ages then got cut off!
this is now my fourth very bad experience with a claim that I put in
I don't know if its maybe part of Absa's procedure to maybe frustrate their clients in order to avoid having to pay For Claims!
Like I said the worst experience ever!
we deal with other insurance companies and have never had such issues!

TB TSAUTSE - [protected]
Attention : Asset Vehicle Finance Dept

Please note that the query relates to the above mentioned member.

In 2015 Jul I applied for finance for my vehicle from Absa which was approved. At the time of signing I requested that the Life cover include payment upon death, critical illness and disability, for this benefit I am paying R530.59

In Jan this year I was diagnosed with a critical illness. When I called ABSA to lodge a claim I was advised that my benefit is only for death. I would appreciate if I could be supplied with the original docs that I signed and also the Death Benefit quote stating premium and cover amount.

Currently the Life cover which will pay upon death is valued at R442 161.44. I have checked out Life Cover premiums in that benefit amount and they are less than R150 in premiums, Life Cover for R500 000 is valued at R150.00

I will appreciate prompt response from yourselves failing which I will have escalate this matter to the Life Policy Ombudsman for intervention.

I have reported the matter at ABSA branch in Sandton and they reversed the money and claimed that they have put a stop on it and it will not happen again. the follwoing week 15.03.2017 samething happened same compay with a different ref number and went through the same process again and they promised that it will not happen, today another R5145 is debit by the same guys. At first I have requested to log or report fraud but I was told that I have reversed the money and therefore they cannot report fraud. On the second scenario, I have asked them to report farud and now I get a different responce that debit orders are not categorised as fraud. Now what do I do, do I again do the same thing I did twice with no help. To me this is poor customer service with employees that do not respect customers as the last person easly said there is nothing we can do. Really is that how your emploeyees are trained to deal with customers. The teller showed no interest in resolving the issue instead he asked me if is there anything else to assist after reversing the debit order.

This is really sickening that I must now visist the branch over and over again.
In my mind if ABSA really cares about it customers they should taken the initiative to provide a solution and do further investigations since I'm complaining about the same issue 3 times now.

I submitted the claim and the assessor that did the assessment informed me that he did state on his report that a lighting strike caused the camera failure. I called the claims department and they informed me that my claim has been rejected due to incorrect power cable installed by the contractor.
I asked for the full report to allow me to submit that to the contractor that did the installation, but still no report.
I did contact the assessor again and he told me that he did put in his report that lightning strike is a cause of the failure.
Jacob Solomon de Beer from 40 Gars street Fochville

ABSA this note to THANK YOU for taking action and make work of our complaint!

JBC Contractors and Temba came to view the endless problems we have had with our roof. The aforementioned were very professional and it was clear they were experienced in roof damages!

Once again many thanks. You have no idea what stress relieve we now have as well as piece of mind and also changed our views of going to Standard Bank Insurance.

Will you now be kind enough to send out an EXPERIENCED ELECTRICIAN. The ABSA APPROVED Electrician that came out in December 2016 wanted to repair immediately - he had no idea or could not understand the roof had to be repaired FIRST - please, we trust ABSA understand we do not want anymore of this- just and electrician that can come out and give ABSA a quote so repairs can be done AFTER the roof had been fixed.

A SPECIAL sincere gratitude to ABSA staff members, Val Fourie, Christel Cloete and Monica Lourens for the ENDLESS support, patience and kind words at ALL times whilst we were going through this dreadful time! They got countless calls from us (taking the brunt for ABSA's at the time uselessness) . Keep the good work going, girls!

Kind regards,
H.B. and E.M. Wolters

Good day. Re: absa insurance. Policy nr: [protected]. Case nr: 3210796. On the 24/2/2017 I send the invoice from antone stone plumbing. I have tried to follow up twice about payment of the account and is when informed that the lady working with the claim is on her phone and they will send her an e mail to contact me about payment. It has now been 10 working days no payment has been received and nobody has come back to me as I have requested. I paid the whole account for r9300.00 myself. Please can somebody let me know what is going on and when will I be reimbursed. Adele du toit. [protected] [protected]@hotmail.com

To whom it may concern
I applied for an absa gold cheque account on the 2nd feb 2017, I went to the branch on the 2nd march to activate it, in the interim I was given an employment offer overseas and have to close all my accounts before I go, I went to your branch in the grovel mall and was informed that they are offline, I went to silverton just to be told I owe absa r50, this does not make sense at all as this account is only 7 days old and the lady was so sarcastic, making fun of me saying things like, "did you really think we do all the admin for free?, oh wow! How then do you think this business is isustained? When I told her, I will be taking this to the consumer tights commission, she laughed at me.. My problem is not even the money, it is the fact that no one told me about it and this means I wuld have been debited the r50 without being told in advance?
I am highly frutrated, but the point is, I am leaving, so I needed to do the right thing by closing the account so that it does not accummulate charges over months, but could not be helped.
I am an fnb client, I have never experience this kind of frustrations from them, the reason why I wanted to move to absa was for convenient as my husband is a business account holder
My acc:[protected], my cellphone [protected]

If this is not sorted, I will just go the banking ombudsman, as they are in the same building as my employer.

I hope that my query will be resolved amicably

Good day,

I am being harassed by companies claiming I owe Absa money. I have requested evidence of this alleged debt and they cannot provide it.
I was previously scammed by Hammon Pole who threatened me with legal action, so I paid money over to them only to be ignored and not once were they able to provide me with a statement or evidence and all that money I paid them is gone.
This new company NDS are harassing me and once again, no paperwork or evidence. What the hell is going on? Am I being scammed?
I have a disabled husband and three kids. I am already working three jobs to survive and no one gives a damn about what I have to say or the money I have paid.

PLEASE can someone who is human and actually cares, look into my case and revert because this harassment is freaking me out and making me sick and I have four dependants to care for.

Thank you
Layla Walters (nee Dempsey)
ID Number [protected]
Tel: [protected]
Previous Chq Acc: [protected]

Dear sir / madam

My name is jh morris and I am a rsa citizen and client of absa (Kempton park) - I represent my mother in law, verna ellen riggs who is a motswana (Botswana citizen) her details is as follows:

Passport no: bn0037763
Id no / reg no: n514022
Residential address: danaway farm, tuliblok, botswana
Postal address in rsa: po box 5393, onverwacht, 0557
Postal address in botswana: po box 1222, mahalapye, botswana

She legally invested an amount of money more than 20 years ago into a "money market fund" account - no [protected] at absa ellis ras

On an adhoc basis, she made withdrawals / transfers from this account up until 18 march 2016. During december 2016 up to now, absa refuses her any further withdrawals with a fica registration. The need to fica clients, make sense, but sadly it doesn't make provision for foreigners because she hasn't got an rsa id? And her botswana passport isn't recognised? - she does have a signed affidavit re her residential address in botswana, as well as an affidavit re her residential address in rsa (When she stays with us in kempton park)

She is 82 years old, and have since december 2016, literally spend hours at several absa banks, from ellis ras to kempton park, to try and resolve this issue - and the various personnel involved were extremely helpful. Sadly without any success, because the fica system doesn't cater for foreigners, who legally were permitted to open accounts and make investments in the rsa 20 years ago?

Please help!

Kind regards
Jh morris
Cel [protected]
(On behalf of ve riggs)

Doing work for Absa Vehicle Management Solutions (CPI)
At the end of February my Company found that there was still outstanding
accounts that was not paid for January that was send to them after
the 15th of January until the 15th of February. A mail was send to Thandi
Kwakwa on the 1st of March, when I did not heard from her I phoned the
Call Centre on [protected] and spoke to Lizzy that confirmed the money
will be paid into the account by the 8th of March 2017. This morning when
I checked the account no payment was received, I called the Call Centre
again and got threw to Thandi Kwakwa the person I have send the e-mail
to and asked her what is going on, she immediately she was irritable with
me when asking her why she not replying on my e-mails, she have to many
accounts to deal with and the billing is only running today, according to
me billing accounts is set to run in the evenings, I have also worked at
a Call Centre. She does not provide Customer Care Service and have no
respect dealing with customers, she definitely need training, she even
told me she need to go now and dropped the call on me. When I phoned
back four times asking to speak to a Supervisor all of them dropped the
calls.

Good morning,
In the last two months I got such bad service from the department that deals with the absa rewards. Their service was pathetic and unprofessional, I always had to send emails or call them to find out what's happening. After almost two months it was sorted out but I will have to check at the end of this month if the problem persists.

My second experience which is also not resolved is my absa building claim, I submitted a claim two weeks ago and again no response from that department I must email or call them. Eventually I received a response and was told to submit my documents which I did. Again no response I had to email again, then the response was they don't cover leaking fittings which I said ok but what about the resultant damage the shower mixer was leaking at the connection so the plumber had to remove tiles to repair the leakage but the wall got soaked and the paint on the opposite wall is starting to peal off . I sent an invoice which I paid the plumber to repair the leaking connection and sent an quotation to repaint the wall.
They are not responding to my emails and this is so frustrating can someone please explain why absa is not covering the resultant damage

I just called to get some basic information on my target save account .

I wanted to know when it would be available

The consultants name was Mbali

I asked her if she could help she said no she said she can't access it and that I needed to speak to someone else but they where closed

I asked how is it possible she wasn't kind in anyway so I said okay fine just before I could ask to talk to someone about her rudeness she put the phone down in my ear

FNB have a 24 hours banking assistance why can't you help me with basic information on my account

I can't even access it on my Internet banking

I've been banking with absa for 10 years and this is how I'm treated

Definitely not pleased about the way my situation was handled at all

Is absa die beste keuse?

Ek begin al hoe meer dink dat ek beslis beter diens by 'n ander bank sal kry. My frustrasie is dat ek nou al van september 2016 af sukkel om 'n nuwe kredietkaart by absa te kry, nadat my kaart verval het.

In september 2016 ontvang ek 'n sms vanaf absa dat my nuwe kredietkaart by hulle thabazimbi tak afgehaal kan word. Ek was in 1993 laas as kind in thabazimbi woonagtig. Vanaf 1994 tot 2015 woon ek al in pretoria en is my naaste tak woodlands. Al my korrespondensie met absa is al vir 21 jaar deur die woodlands tak behartig, daarom verstaan ek nie waarom my nuwe kaart na die thabazimbi tak gestuur is nie. Einde 2015 verhuis ek na die vrystaat en werk in klerksdorp. Toe ek die sms oor my nuwe kredietkaart ontvang in september 2016 was klerksdorp or tambo straat my naaste tak vir navrae. Middel oktober 2016 doen ek navrae oor my kaart en word aangeraai om maar vir 'n nuwe kaart aansoek te doen. Dit het my 'n week en drie keer se teruggaan geneem net om my gegewens by absa klerksdorp verander te kry sodat ek vir 'n nuwe kaart kan aansoek doen. Elke keer was daar verkeerde inligting aan my deurgegee of onvolledige inligting gegee en kon die proses nie dadelik afgehandel word nie. Ek is 'n onderwyser wat nie drie dae in 'n ry kan bekostig om my tyd by absa te spandeer nie.

Op 25 oktober 2016 is my aansoek vir n nuwe kaart uiteindelik voltooi en ingedien. Ek sou 'n sms ontvang sodra die kaart in klerksdorp gearriveer het. Vir maande het ek niks ontvang nie en niks vanaf absa gehoor nie. Op 6 maart 2017 het ek navraag gaan doen en is ingelig dat my kaart al 'n geruime tyd by klerksdorp tak was en omdat ek dit nie betyds kom afhaal het nie, is dit weer terug gestuur. Ek het die persoon ingelig dat ek nooit 'n sms ontvang het nie. Ek is toe verwys na die bestuurder om die saak verder te ondersoek. Sy het my kortliks gevra wat fout is en toe ek haar al die inligting gee, het sy vir haar assistant gevra om my te help. Haar woorde was; "vra haar net om jou selfoonnommer op die stelsel na te gaan en dan moet jy maar weer aansoek doen vir 'n nuwe kaart" sy is toe daar weg met haar motorsleutels (Ek het haar vir 'n kollega hoor sê dat sy gou wil ry om nog inkopies by woolworths te gaan doen).

Die assistant het my inligting op die stelsel gekontrolleer en gesien dat my selfoonnommer wel korrek was, weereens weet ek nie hoekom ek dus nie 'n sms ontvang het dat my kaart gearriveer het nie. Die assistant het my toe na die telefoonhokkie toe geneem om met die kaartafdeling te gesels oor 'n nuwe kaart. Na 10 minute se vergeefse aanhou en wag op die lyn om gehelp te word, het ek maar die aftog geblaas en die telefoon neergesit.

Ek is vandag 'n baie telleurgestelde en ontevrede klient. My man is by fnb en sy kaarte word persoonlik vir hom by die huis afgelewer. Hy sukkel nooit met swak diens nie. Hoekom moet ek dan by absa sukkel? Moet ek maar van bank skuif of kan iemand my help? Ek is raad op!

Hestersusan van niekerk
[protected]
[protected]@gmail. com

I need some action here. This was on inherence funds that I was due. There is one problem here. This money was put on a debit/credit card for my use, and now, the ABSA bank is forcing me to pay illegal fees, if I want to use the card.

ABSA bank wants me to pay them for a origination fee, and other fees for this credit card.. I need a remedy to this immediately. If not.
1. I go to the embassy, and the CIA and there will be an investigation on their requests for me to pay illegal fees, that I should not be paying.

We will see what happens alright.

During 2008 I had an Absamail email address. Absa sold their internet service to @lantic Internet. Absa informed me by letter I had to do nothing. During 2009 I changed to a Gmail account and informed Absa. Absa continued to deduct a monthly internet bill from my Absa bank account without informing @lantic of my change of address. I assumed the continuing deduction was for Absa internet banking and it was Absa bank costs and kept on paying it. Neither Absa or @lantic ( Vox Telecom on the bank statement?) cancelled the debit order on my account.
Now, who is going to reimburse me for pying for the non service to a non existing email account?

Claim no. 3207514 concerns.

The Storm damage claim was registered on 27 January 2017 due to abnormal rainfall on that specific morning.

We have sagged ceilings and a wet carpet as rain flushed in at the bottom side of my roof. The basement was also flooded, but we could mitigate the damage and have no additional cost.

In the first week and the week there after I contacted Cee Jay Renovation, whom inspected the damage, to request the progress on the claim. He at first said that ABSA will contact me, as they are busy with many claims due to the same incident caused by the storm weather, it may take abit of time.

I contacted ABSA on 7 February and again on 9 February on which they indicated to me that the consultants will email me the rejection letter. They also explained to me the reasons why the claim was rejected.

The reasons were that I do not have plastic under my roof tiles. (and a story about the basement)

I cannot accept these reasons, because the plastic is not for waterproofing and the water that streamed in would not be held back by this plastic should there have been. My roof is also very steep and the house was build in 1975. My house mortgage bond, as the insurance, is with ABSA and these things was not pointed out to me when I bought the house in 2006. The insured it as is and I did not do any alterations to the roof or had any apartment build-on to it.

I have emailed "[protected]@absa.co.za" and "Seponiti.[protected]@absa.co.za" on 16, 23 and 27 February 2017 to ask for the rejection letter but I got no response what so ever.

I have sins then received no correspondence and also no feedback what so ever and thought this would be the next step.

At the moment we are at Health and Safety risk due to ceilings hanging and a carpet in the bedroom that was.

Please help.

Yours faithfully

(PS. I want to add the emails I have sent, but are unable to)