ABSA Bank
Reviews and Complaints

I have submitted a complaint last week Friday ( 24/02/2017) which has still not been resolved. I have 2 case numbers regarding y complaint and absolute no attention is given to this matter .

I recieved my new ABSA credit card on 10th February 2017 en to date 3rd of March, it is still not active . all documents have been submitted and sent through at least 4 times.

Whenever I phone to speak to the consultant dealing with the complaint, he/she is always unavailable & will phone me back, but never has.

My case numbers : 3363584 & 3356962
Card number : [protected]

Absa: cheq5561, sch t, 01/03/17 settlement/c - acb debit:external, idirect [protected]*0012017 mar, r-619.30, available r2, 050.00. Help [protected]; singha 129
A debit order was run on 15 2.17.
One was a prorata in january 2017.
February 1 another debit.
How many policies are there and how many more debit orders you will run.
I need a response please.
Email [protected]@gmail. com

The courier service of CCD courier needs serious attention as I am one of most frustated customers that have set time aside to recieve their packages but failed by this company without the value of service expected. First and foremost they are not honest and they are attitude at their call centre is extremly poor...

I applied for a card a month ago and it was set out to be delivered numerous times but when tracking the Card there are stories that follows. At first they said they tried getting hold of but it was not a success after days went by I cald the Card Devision which transfeered me through to the CCD Couriers as the had the card at their disposal and re assured me that it will be delivered after 4 to 5 working days that was 2 weeks ago... after those days went by without the delivery (as the days had a weekend in between) I also gave them extra two days I then called the card division again and explained my frustration again to them, they then assured me that the card will be delivered on the 1st of March . Because I did not want them saying that they could not get hold of me I stayed the whole day at the office (which is not conjucive for me as I am An IT field Professional) and called the company numerous time to track the Card I was told to expect it between 12 and 4pm as I tried to verify that the adress of delivery was correct and the contact number is in order I was insulted by the employee of CCD courier who was unprofessional and NOT HELPFUL.. I waited till 4 and when I called back again it was only then I was told that my card was not the delivery List... To my disbelieve I cald the card divisio and expressed yet again the frustration and the costs involved as I am now paying for something that I have not recoeved. They called the CCD couriers to find out what was the story now they say the delivery company tried to get hold of me but failed... like really ...? They did not even come to my workplace as per agreed I have not recieved any calls instead I called them which I feel is not my duty.

Now that I have seen the companies review I realised that there is something extremly wrong with CCD service as they are NOT TRUTHFULL, COMPASSIONATE AND NOT REACHING SERVICE STANDARDS.

Due to their delays I have still not recieved my card and I am paying for something that I have not recieved... They had my card from the 3rd of February it is now 1st March till date I have not recieved it...

Re: claim 3179389 h.B. And e.M. Wolters

enough is enough! our roof was damaged during a nasty hail storm in december 2016 -more and more damaged occurred during the massive rain we have had since!
the first absa 'contractor' did not make any notes, i.E sizes or which rooms had the damage nor did he have a ladder with him to valuate the damage on the roof - he used our ladder! when absa came back to us nothing made sense!
i think it was the second absa 'contractor' who made appointment to come out to do the repairs. When that particular day came, we specifically cancelled all our appointments to be present: however the absa 'contractor never arrived and when we phoned the company had the wrong surname, wrong address and instructions of repairs, namely "plastering" -for crying out loud is this what you call professional?
third absa 'contractor' came out - again no ladder but the wolters once again obliged! made an appointment to come out and again we were told after waiting until 12:00 that they are fully booked for the week!
now, we do not care about beeeeeeeeeee or anything else! we are not racists, but, we have been messed around longggg enough! we want to get professional people out to do the repairs and we want absa to accept their quote - compare if you wish. But we are sicccckkkk and tired of waiting and getting unprofessional service - however our money is good enough, not so?
absa is not capable of getting professional contractors which has been proven over and over. We also have businesses to run and make sure we get out jobs out so we can pay our people, we therefore will noooooo longer tolerate this beeeeeee nonsense - no problem if the people are capable of running their business in a professional way and get their appointments and assessments more accurate. What kind of workmanship awaits us? having these so called contractors returning several times, us waiting in vain again losing days of work?
we refused cash payout by absa because at least if something goes wrong absa can get their contractors back, but, as the situation is right now it seems the repairs will never be done!
we are not going to put in separate claims for the extended damage that was done to the roof because if absa took action at that time all of this would have been unnecessary!
we are not going to send photos and every thing else you listed - we have wasted enough time with absa and their 'contractors'.
Pleazzzzze take action before the next big rains - our lounge ceiling is starting to drop rapidly!
worst, we have overseas clients here...!

We have a R20 000 overdraft on our business account for which we ceded our Old Mutual endowment policy in 1999 sometime. We are private banking clients with ABSA. I emailed our private banking consultant Simon Pheto on the 11th January 2017 explaining that the policy would mature on the 1st March 2017 and I would like a letter from Absa that they have no interest in the policy. I called and followed up continuously only to be told by Simon Pheto he would get back to me which he never did. I always had to call him. I even complained to his manager Annette. Then around 11th Feb Simon said they need a statement of Assets and Liabilities for my husband and myself which I emailed back to him on 14th Feb, he replied he would keep me posted. I heard nothing from him till Thursday the 23rd Feb when he said they didn't know what Old Mutual policy was ceded could I email him the policy number which I did straight away. I called him on the 28th explaining that the policy matures on the 1st March and I still haven't heard anything from him. He said the system was offline and he would definitely come back to me before close of business yesterday. It is now 12.09pm on the 1st March and I have heard nothing. Is this the service that a Private banking client must expect from Absa?

I have been trying to get a consultant to contact me for more than 8 months with nothing but promises. I went to see Suki who was very helpfull and was told Luphumso will contact me . I have been promised by Luphumso that he will look into my case requesting an overdraft increase or loan on my business to no avail. I feel my business is to small for the likes of Absa . Got excellent service from Melanie Keyter, always helpfull and now nothing but ignorance from new consultants. From Antonnio. Multibelt & Engineering Components

Hi there

I would like to launch a complain against your appointed bond Conveyancing firm STBB. In two property transfers they are adding additional services to the accounts statements that is not required to increase their revenue which I think is not required. For example the opt me in for added services such as their E vault for R390 + vat just to view the documentation. This is utter nonsense and an obvious attempt to rip off the consumers and customers from ABSA. I also hold ABSA responsible as the consumer donot have a choice to which Conveyancing firm is used and ABSA should only contract firms with a competitive advantage to the customer. In this case ABSA is dictating terms and choosing suppliers which is by intent raising the bill knowing that the consumer has no choice. Its easy for ABSA as they are not to pay the bill and their customers end up paying an unrealistically ridiculous bill which add no value. There is also cases where I was double billed for certain items. I would like ABSA to take this up with STBB T: +[protected] and provide me with an update. Otherwise I will make an complaint at the consumer watchdog about unfair trade with both ABSA and STBB as target.

Thank you
Pierre Erasmus
+[protected]

On the 24th of january I made a manual paymentof r1300. There was a debit order then the next day for approximately the same amount. I then requested after much struggle that they return either one of the payments.  

Absa called me 4 times during the month advising me that my account is in arears which upset me sooooo much! I had to explain myself every time and then they saw and said sorry for the call... The fourth time I was highly upset and when I asked if this is going to affect my itc score the consultant cut the call... I was not in arears.

Now on the 25th of february without any notice they take more then r2500 from my account! (Which is double my installment) I did not agree to this and did not receive any communication. My normal debit order which I signed for is just over r1200.00 

When I request for a refund they have so many stories. I went to absa on saturday which even then they couldn't assist.  

I opened a Savings Acc for my child 5 years ago. Absa Bank has been sending me honderds of sms's to bring my childs birth certificate, proof of address as well as my ID document, which was given to them when I opened the account. Yesterday a lady pones requesting same. I advised her that I do not get any accounts at my residential address. I can bring a drs account fine any account she replies. Today I go to Absa Bank in Desp, waiting an hour to be assisted just to be told they wont accept my proof of address (the drs account). I told her the lady yesterday said any account. Just make copies of the acc birth certificate and my id so when the lady phones me I can tell her I handed in what I have. The lady at the customer services says it doesnt help to make copies. In that case not interested to assist me not interested to bank with them.

I have been an ABSA customer for more than 15 years. I have property insurance at ABSA with a mortgage bond at ABSA. I have a case reference for my several complaints at ABSA bank 3142480.

Since October 2016 my insurance claim has been approved and no work has been done by the ABSA service providers(builders). This however is not the only reason for the complaint. The actionline personnel who should follow up and deal with complaints have done absolutely nothing about my emails. I have sent Heather Berman an email. She did not address me directly but merely copied my mail to a person known only as MAGDA... Since then nothing has happened and no communications have been forthcoming. I would like to refer this to the relevant management personnel and I would like very much to believe that the ABSA managers who are informed about this will be livid about the performance of the staff in the frontline of communications.

I have sent actionline enough emails I need real action not fiction. please have someone call me about the above complaint and the reference number will guide you as to my details.
AV

On 2017-02-23 I renewed my debit card which expire at the end of February 2017. The amount of R120 was deducted from my account. I would have understand it if I lost my card or if it was stolen, but the card expired. Why do I have to pay such an enormous amount for a card to be renewed. This is unacceptable. Expiry dates on cards are not provided by the client. It is regulations by your bank. Why must the client pay for rules and regulations that you as ABSA implemented?

I picked up a huge increase on my monthly management fee on my Absa cheque overdraft account for Feb 2017. I immediately sent an email to Absa enquiries department and they referred my issue to the Absa pricing department on the 17 Feb 2017 for further investigation. Since last week Friday not 1 consultant contacted me and its almost a week by tomorrow as I'm waiting on feedback. I then decided to send another email on the 21 Feb 2017 directly to the pricing department as a reminder of my query. Still no response after another 2 days. This is not the 1st time Absa Bank has disappointed me with poor service delivery and they getting worse. Can a consultant please contact me urgently to resolve my matter. Waiting urgently on your response.

We apply for the motor registration papers back in [protected] after settle the hp on the vehicle. According to absa, the papers were send to menlyn branch, but because of the move to a new premises, they could find the papers. A tracking number was given to us maeut03484967, for us to track the item. We also ask if we can get a copy of the registration papers, but according to the bank we need to pay a service fee of r350. Is this standard practice?
Because of this delay in getting the papers, we are sitting with the situation that:
1. Cannot deregister the vehicle.
2. Have to keep the vehicle on my insurance, in case of an accident.

I would appreciate if we can get closer on this matter as soon as possible.

Thanks in advance.

Annemarie Visser
Contact number : [protected]
Id: [protected]
Vehicle reg. Number: mzf 075 gp
Register name: Mrs. A Visser

Fraud at Absa Bank

Absa Bank authorized payment to a supplier of R 15000 with out our consent and what the worst is we did not even have the funds in our credit card for them to pay the supplier resulting in us being overdrawn on the card.

We advised Absa staff we will not be accepting these cost they handed us over to the lawyers Norlam were we have had various emails that we advised we will not pay these cost but get no feed back from Norlam or Absa Fraud unit .

We now receive a emails stating that a summons has been sent but we did not give permission ABSA is to get hold of the staff member and her supervisor and request the funds from them.

Herewith email correspondence and i get NO reply from any of them

EMAILS BELOW

James van Zyl [mailto:[protected]@gmail.com]
Sent: 06 February 2017 01:18 PM
To: 'Tshepo Mokonyane' ; [protected]@norlam.co.za; [protected]@norlam.co.za; [protected]@norlamattorneys.co.za
Cc: [protected]@absa.co.za; [protected]@absa.co.za; Nolene.[protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

One more thing NORLAM if you want to send a summons send it to your own client ABSA so they can give it to the staff member who authorised the payment without the clients permission cause it clearly looks like the manager has no control of there own staff members

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 06 February 2017 01:02 PM
To: 'Tshepo Mokonyane' ; [protected]@norlam.co.za; [protected]@norlam.co.za; [protected]@norlamattorneys.co.za
Cc: [protected]@absa.co.za; [protected]@absa.co.za; Nolene.[protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day

What can I say Norlam & Absa has just shown me how they just slot in the new South Africa ways of working NO work ethic by not sorting out issue by there own staff members stealing client’s money that they have not authorised for payment and now the clients name gets associated with bad debt.

Once again I did not authorise ABSA to pay a suppliers funds WHICH I DID NOT HAVE ON MY CREDIT CARD. If a ABSA staff member took it upon them self to pay the supplier collect the funds from them.

Attached please find my payment history direct to Absa account for the funds I have been liable but once my portion of the account has been paid I will NOT pay the portion that was paid the the below account without my authority.
ABSA - att : Nolene Naidoo
NORLAM - Att : Karin

If the above 2 ladys are any kind of manager maybe you should sort your staff out and sort out this internal issue out with each other. Since I have been sending mails I have NOT
received any reply from any of you and this is a total disgrace. (NO CARE ATTITUDE )

I will now be seeking legal advise against both parties.

SORT THIS ISSUE OUT

Regards

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 20 December 2016 08:44 AM
To: 'Tshepo Mokonyane' ; [protected]@norlam.co.za
Cc: [protected]@absa.co.za; [protected]@absa.co.za; Nolene.[protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day Karin

STOP SENDING EMAILS LIKE BELOW IF YOU DO NOT KNOW THE FACTS

Refer below emails sent to your office and Absa copied herewith in me disputing this amount as it was NOT authorized by myself.

Absa needs to right this amount off or charge the person who transferred the funds to the suppliers.

If you want to take legal action take it up with your client ABSA as they took it upon them self to pay a supplier with the client authorization and how do you pay someone if the client does not have any funds.

PLEASE DO NOT SEND ME EMAILS OR PHONE UNTIL THIS IS NOT SORTED OUT AS I WILL NOT BE LIABLE FOR FUNDS THAT I DID NOT HAVE OR DID NOT AUTHORISE.

Regards

From: [protected]@norlam.co.za [mailto:[protected]@norlam.co.za]
Sent: 19 December 2016 05:54 PM
To: [protected]@gmail.com
Subject: Ref:TN160931 – Payment arrangement required

Dear MNR JAMES VAN ZYL,

ABSA BANK LIMITED Card

Please be advised your outstanding account has been handed over to Norton Lambrianos Attorneys for legal collection.

There is no arrangement for payment or payment(s) made on the account.

Urgently contact our offices on [protected] or via email to [protected]@norlam.co.za to make the necessary arrangements for payment to avoid further legal action.

Yours faithfully,
Norton Lambrianos Attorneys

[MID:TN160931:]

[MID:TN160931:]

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 09 December 2016 08:20 AM
To: 'Tshepo Mokonyane'
Cc: [protected]@absa.co.za; [protected]@absa.co.za; Nolene.[protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day

RIC : Norlam

Please INSTRUCT YOUR staff not to phone me for proof of payment as we DO NOT have a agreement with your company as we have been making monthly payments direct to ABSA BANK. (stop wasting my time and the time of your staff)

RIC : Absa

Please sort this krap out caused by your ABSA STAFF as I will not be responsible for funds transferred without my permission.

I am not am now tired of keeping on sending emails without a response and will now take this futher and hopefully it will get resolved

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 28 November 2016 12:22 PM
To: 'Tshepo Mokonyane'
Cc: [protected]@absa.co.za; [protected]@absa.co.za; Nolene.[protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day

Still awaiting for confirmation that my account has been credited with the below amount due to non authorisation by myself.

Should this not be resolved by the end to this week I will be going publicly and expose how a service provided just takes it upon them self to pay a supplier without the clients permission and the fact that a person does not even have that amount of funds available for payments.

Hello Peter and the nuutsman will be my following resort and will place all this on Facebook as well for all to view.

Await your positive feedback

Regards

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 08 November 2016 12:15 PM
To: 'Tshepo Mokonyane'
Cc: [protected]@absa.co.za; [protected]@absa.co.za; Nolene.[protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day

It has been a week and I have not received any response from the below email confirming that the below transaction has been reversed from my account and the guilty party has been debited.

Regards

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 01 November 2016 07:17 AM
To: 'Tshepo Mokonyane'
Cc: [protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day

Still awaiting confirmation that this amount has been reversed from my account and the responsible person at Absa has been debited.

As I have advised I will not be responsible for something I did not approve.

Absa needs to debit

1. The staff member who actioned the transfer
2. OR the supervisor who is over the staff member as he / she has to authorise the transaction
3. OR the branch manager as his / staff is doing transaction without the clients authorisation’
4. OR write off the funds as STAFF ERROR

Await your confirmation that this amount has been taken off my account.

Regards

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 24 October 2016 03:02 PM
To: 'Tshepo Mokonyane'
Cc: [protected]@absa.co.za
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day Tshepo

I will not be liable for funds that i did not authorise.

Absa Bank is to take it up with the person and the department supervisor who gave permission to authorise this transaction.

If a Absa Staff member arrange this transfer what supervision is there allowing them to do so without management authorisation or the client authorisation ?

You take it up with Absa as they are your client and they instructed you to collect these funds from me the client who did not give them authorisation maybe you should try and collect it from the person who transferred the funds illegally .

Make sure they credit my account as I will NOT be liable for funds transferred to a supplier without my permission and specially if I did not have these funds available.

Regards

From: Tshepo Mokonyane [mailto:[protected]@norlam.co.za]
Sent: 24 October 2016 10:43 AM
To: [protected]@gmail.com
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Dear Sir

Unfortunately we cannot override the decision that disputes department has made as disputes is their area.

You are more than welcome to discuss matter directly with our Client’s disputes department via email [protected]@absa.co.za

Yours faithfully

Tshepo Mokonyane
Virgin Money Team Leader
Building B, 168 Grosvenor Road
Bryanston, Sandton
Tel: [protected] / [protected]
Direct fax: [protected]
Email: [protected]@norlam.co.za

From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 21 October 2016 01:28 PM
To: Tshepo Mokonyane
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day Tshepo

I will not accept this as on numerous times we have advised the Absa staff who was calling that we will not be accepting this amount not authorized by myself.

Kindly reverse this amount and take it up who actioned the payment.

I will NOT accept this amount not authorised by my self .

Regards

From: Tshepo Mokonyane [mailto:[protected]@norlam.co.za]
Sent: 20 October 2016 01:46 PM
To: [protected]@gmail.com
Subject: FW: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day

Our Client instructions is as follows,

Kindly find attached feedback from our fraud department as well as disputes department.

The Client needed to notify the dispute department in writing within 30 days of the statement date of his query.

The transaction is now out of time therefore the debtor is liable.

Kindly inform the Client of above and attached and confirm once done.

Normal collections should continue.

Regards

Tshepo Mokonyane
Virgin Money Team Leader
Building B, 168 Grosvenor Road
Bryanston, Sandton
Tel: [protected]/[protected]
Direct fax: [protected]
Email: [protected]@norlam.co.za

From: Fox, Ollie: Absa [mailto:[protected]@absa.co.za] On Behalf Of Fraud ([protected]@absa.co.za)
Sent: 13 October 2016 06:59 AM
To: Naidoo, Nolene: Absa
Subject: FW: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good morning Nolene,

The card holder is liable for the balance on this account.

Kind regards

All work related administrative matters received in my personal mailbox will unfortunately not be attended to. Please send to [protected]@absa.co.za

Oliver Fox | Fraud Operations | Africa Operations, Barclays Africa Group LTD
E-mail [protected]@absa.co.za
Barclays Campus Pretoria | 337 Petroleum Street | Waltloo | Pretoria | 0184

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions – in the right way

Please consider the environment before printing this email

From: Naidoo, Nolene: Absa
Sent: 12 October 2016 07:37
To: Fox, Ollie: Absa
Subject: FW: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Thanks for the feedback Ollie,

I just want to confirm if we can inform the client that based on the below he is then liable for the balance?

Kind Regards

Nolene Naidoo | Legal Officer | ABSA Card Legal Recoveries | Card Collections | Barclays Africa Group
Tel +[protected] | Fax +[protected] | Email Nolene.[protected]@absa.co.za
Barclays Pretoria Campus | Building A | 337 Petroleum Street | Waltloo 0184
absa.co.za

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions – in the right way

 Please consider the environment before printing this email.
CONFIDENTIAL

From: Fox, Ollie: Absa On Behalf Of Fraud ([protected]@absa.co.za)
Sent: 12 October 2016 06:41 AM
To: Naidoo, Nolene: Absa
Subject: FW: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day Nolene,

Kindly note that this is not a fraud related matter.
The system approved the transactions, as staff don’t approve the transactions.

The matter was supposed the reported 30 days after receiving the statement.

The matter should have been referred to the disputes department, the transactions is out of time.

Kind regards

All work related administrative matters received in my personal mailbox will unfortunately not be attended to. Please send to [protected]@absa.co.za

Oliver Fox | Fraud Operations | Africa Operations, Barclays Africa Group LTD
E-mail [protected]@absa.co.za
Barclays Campus Pretoria | 337 Petroleum Street | Waltloo | Pretoria | 0184

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions – in the right way

Please consider the environment before printing this email

-----Original Message-----
From: Naidoo, Nolene: Absa
Sent: 11 October 2016 09:55
To: Fraud ([protected]@absa.co.za)
Subject: FW: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day

Please see emails below from client disputing the below trxn

16 Dec 2015 - 74922135351001470008993 - CT CAPITAL ARCADIA - R 15 000.00

Kindly see client's emails and provide feedback as client states that he did not give authorisation for it.

Kind Regards

Nolene Naidoo | Legal Officer | ABSA Card Legal Recoveries | Card Collections | Barclays Africa Group Tel +[protected] | Fax +[protected] | Email Nolene.[protected]@absa.co.za Barclays Pretoria Campus | Building A | 337 Petroleum Street | Waltloo 0184 absa.co.za

Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way

P Please consider the environment before printing this email.
CONFIDENTIAL

-----Original Message-----
From: James van Zyl [mailto:[protected]@gmail.com]
Sent: 10 October 2016 08:29 AM
To: Tshepo Mokonyane
Cc: Yaseen Mahomed
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Good day Tshepo

Thank you for the below but on numerous occasions have we advised the Absa staff member who was contacting us regarding the over drawn account that we will not be paying this amount as we did not give the bank any authorisation to debit the card that has been already reached the limit already

I will not be responsible for this following transaction please take it up with the Absa Staff member that transferred this amount and debit there account.

16 Dec 2015 - 74922135351001470008993 - CT CAPITAL ARCADIA - R 15 000.00

Await your further feedback on how this issue will be resolved.

Regards

James van Zyl

-----Original Message-----
From: Tshepo Mokonyane [mailto:[protected]@norlam.co.za]
Sent: 07 October 2016 09:37 AM
To: [protected]@gmail.com
Subject: RE: ASSISTANCE- [protected] VAN ZYL J TN160931 [EC: 92a989c7]

Dear Sir / Madam

We refer to the below email, the contents which have been noted.

kindly find attach hereto statement of inception for your kind perusal.

Our failure to deal with any of the allegations contained therein should in no way be construed as an admission of the correctness thereof and we hereby reserve our, and our client's rights, to reply thereto more fully at a later stage should it become necessary.

As per the terms and conditions you have 30 days to notify the Creditor of any fraudulent transactions on your account.

Yours Faithfully

Tshepo Mokonyane
Virgin Money Team Leader
Building B, 168 Grosvenor Road
Bryanston, Sandton
Tel: [protected]/[protected]
Direct fax: [protected]
Email: [protected]@norlam.co.za

From: James van Zyl [[1]mailto:[protected]@gmail.com]
Sent: 28 September 2016 12:06 PM
To: info
Subject: RE: NON PAYMENT - FILE HAS BEEN ESCALATED TO OUR LEGAL
DEPARTMENT REF:TN160931

Good day

Kindly be advised we have been making payments of R 500 each month on
this account.

Before you hand people over do some investigation as to who gave ABSA
authorisation to pay a supplier without the clients permission or
consent

Legal action should be taken up with the ABSA staff member who
arrange the transfer of the funds without my permission as this is
cla ssified as FRAUD

How can you also pay a supplier if you have reached your limit of your
credit card ?

If a Absa staff member took it upon them self to pay a supplier
without even having funds in your card recover this amount from that
person as you have to get a person s permission to increase your limit
to enable to process and further transactions.

Please forward me the proof of as when I approved Absa to make
arrangements to transfer these funds to the supplier

I will also be taking this matter up with HELLO PETER for the world
to see what a banks institutions do without a person s permission and
then that clients gets handed over due to a decision made by a Absa
staff member

Await your further feed back on the proof as to when I have approved
Absa to transfer these funds

Regards

James van Zyl

Cell [protected]

From: [2][protected]@norlam.co.za [[3]mailto:[protected]@norlam.co.za]
Sent: 27 September 2016 02:14 PM
To: [4][protected]@gmail.com
Subject: NON PAYMENT - FILE HAS BEEN ESCALATED TO OUR LEGAL DEPARTMENT
REF:TN160931

Dear MNR JAMES VAN ZYL,

ABSA BANK LIMITED Card - Non-Payment

You have failed to make payment on your ABSA BANK LIMITED account
despite repeated requests to do so . Payment is required on or before
the 30th September 2016. Please note that your file has now been
escalated to our legal department for further legal action. Kindly
urgently contact our offices on [protected] or via email to [5]
[protected]@norlam.co.za to make the necessary repayment arrangements.

If payment is not received by the 30/092016 we will be proceeding
without further notice to yourself.

Yours faithfully,
Norton Lambrianos Attorneys

[MID:TN160931:]

[IMAGE]

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1. mailto:[protected]@gmail.com
2. mailto:[protected]@norlam.co.za
3. mailto:[protected]@norlam.co.za
4. mailto:[protected]@gmail.com
5. mailto:[protected]@norlam.co.za
6. https://www.avast.com/antivirus
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>
>
>
> -----Original Message-----
> From: Kamo Thedise
> Sent: Fri, 30 Sep 2016 10:01:22 +0200
> To: Attorneyscard
> Subject: FW: ASSISTANCE- [protected] VAN ZYL J TN160931
>
>
>
> Morning
>
> Kindly assist in the below email from the debtor, we will await for
> your feedback.
>
> Regards
>
> cid:image003.[protected]@01CE61F6.1CC20710
>
> KAMO THEDISE
>
> ABSA PORTFOLIO
>
> ADMINISTRATION
>
> TEL:[protected]
>
> FAX: [protected]
>
> From: Yaseen Mahomed
> Sent: 30 September 2016 09:01 AM
> To: Kamo Thedise
> Subject: FW: NON PAYMENT - FILE HAS BEEN ESCALATED TO OUR LEGAL
> DEPARTMENT REF:TN160931
>
> Morning Kamo,
>
> Please read the e-mail below from the debtor.
>
> Matter no: TN160931
>
> Name and surname: James van Zyl
>
> Thank you
>
> Yaseen
>
> From: James van Zyl [[1]mailto:[protected]@gmail.com]
> Sent: 28 September 2016 12:06 PM
> To: info
> Subject: RE: NON PAYMENT - FILE HAS BEEN ESCALATED TO OUR LEGAL
> DEPARTMENT REF:TN160931
>
> Good day
>
> Kindly be advised we have been making payments of R 500 each month on
> this account.
>
> Before you hand people over do some investigation as to who gave ABSA
> authorisation to pay a supplier without the clients permission or
> consent
>
> Legal action should be taken up with the ABSA staff member who
> arrange the transfer of the funds without my permission as this is
> cla ssified as FRAUD
>
> How can you also pay a supplier if you have reached your limit of your
> credit card ?
>
> If a Absa staff member took it upon them self to pay a supplier
> without even having funds in your card recover this amount from that
> person as you have to get a person s permission to increase your limit
> to enable to process and further transactions.
>
> Please forward me the proof of as when I approved Absa to make
> arrangements to transfer these funds to the supplier
>
> I will also be taking this matter up with HELLO PETER for the world
> to see what a banks institutions do without a person s permission and
> then that clients gets handed over due to a decision made by a Absa
> staff member
>
> Await your further feed back on the proof as to when I have approved
> Absa to transfer these funds
>
> Regards
>
> James van Zyl
>
> Cell [protected]
>
> From: [2][protected]@norlam.co.za [[3]mailto:[protected]@norlam.co.za]
> Sent: 27 September 2016 02:14 PM
> To: [4][protected]@gmail.com
> Subject: NON PAYMENT - FILE HAS BEEN ESCALATED TO OUR LEGAL DEPARTMENT
> REF:TN160931
>
>
> Dear MNR JAMES VAN ZYL,
>
> ABSA BANK LIMITED Card - Non-Payment
>
> You have failed to make payment on your ABSA BANK LIMITED account
> despite repeated requests to do so . Payment is required on or before
> the 30th September 2016. Please note that your file has now been
> escalated to our legal department for further legal action. Kindly
> urgently contact our offices on [protected] or via email to [5]
> [protected]@norlam.co.za to make the necessary repayment arrangements.
>
> If payment is not received by the 30/092016 we will be proceeding
> without further notice to yourself.
>
> Yours faithfully,
> Norton Lambrianos Attorneys
>
> [MID:TN160931:]
>
> [IMAGE]
>
>
> ---------------------------------------------------------------------
>
> [6]Avast logo
>
> This email has been checked for viruses by Avast antivirus software.
> [7]www.avast.com
>
>
>
> 1. mailto:[protected]@gmail.com
> 2. mailto:[protected]@norlam.co.za
> 3. mailto:[protected]@norlam.co.za
> 4. mailto:[protected]@gmail.com
> 5. mailto:[protected]@norlam.co.za
> 6. https://www.avast.com/antivirus
> 7. https://www.avast.com/antivirus
>
>

Please keep this for your reference. Your ticket number is:
[#ID: 92a989c7-kmgj-iljb-yN42-ZPq4vYOdBxxA#]

Important Notice:
Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa.
This e-mail is subject to terms available at the following link:
http://www.absa.co.za/disclaimer.
The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to [protected]@absa.co.za and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing.
By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group.

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Important Notice:
Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to [protected]@absa.co.za and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing. By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group.

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]

My claim was rejected and I requested that the recordings be provided to me. The loss adjuster and his senior whom I spoke to, acknowledged my request and promised that they will provide the audio recordings.

Six weeks later, I have not received anything from absa idirect compaints department (Ais. [protected]@absa.co. Za) and I have since decided to cancel my even my private banking cheaque accounts and leave the bank. I wrote to the complaints department twice, no acknowledgement of receipt of my complaint and no feedback or anything.

Absa and its agents are acting criminal. I'm so disappointed after I had banked with them for years and moved my vehicle finance to them. I stopped my application for bond switches. Worse bank ever to me.

Please let me know since when it is allowed to use cellphones in Absa bank? I unfortunately had to visit the branch at Newcastle Mall today, and noticed how many people talking on cellphones and busy sending messages, now according to me this is a great method of planning and excecuting armed robberies, why is it that no Absa employee stops this, they merely ignore it, I am furious about this since we were in a armed robbery on Thursday, minutes after going to Absa. I think it will be better to close all accounts and moving it to a bank where they actually care about the safety of their clients, and it will not only be me but all my friends and family

This is the worst possible service, I am sending this on behalf of Beatrice Clark, ref no - GH-GVVA-01, phoned absa home insurance Sunday after 10am as my geyser is tripping the electricity, I was informed Fogy the contractor is going to assist me during the day, it is Monday and still no response, no hot water, I have a child and a elderly mother, poor service thus far, am definitely going to cancel our home insurance with you guys.I did some research as I strongly think it is the element that is faulty and nobody in the western cape stocks that element, I hope our geyser is replaced with a new one.

I have home insurance at Absa Home Insurance and my policy number is [protected].
Klerksdorp had an earth quake on 31/10/2016
I logged a claim for damages on 10/11/2016.
Claim nr 3160234 was logged by Shalene Ramkison
Tiaan (an damages accessor) appointed by Absa Home insurance visited the premises on 15/11/2016, he took photos of damages and left.
I told Tiaan that we had a earth quake the previous year but I did not claim. As a result the damages were worsened by the quake on 31/10/2016.

On 31/11/2016 Shalene Ramkison informed me that the claim was denied and the given reasons were as follows:
1. Accessor spoke to my neighbours and they had no damages.
2. The damages were caused by mines... something about the ground movement
3. Damages result of mine activities.

I explained the situation to Shalene but she informed me that this is the results and she can not assist me any further.
I asked for a evaluation report concerning this claim.
I am still waiting for this report.

I read my home insurance and can not find the part where it says that if you live close to a mine, damages will not be paid because of mine activities.
The reasons that my claim was denied does not make sense.
On the same date a friend of mine claimed from her Home Insurance the damages caused by earth quake and her insurance paid without any delay.

Why does Absa Insurance search for a reason not to pay the claim. I was honest enough to tell them of the previous damages that I did not claim because it was not that severe and that the damages now worsened due to the fact that I did not claim previously.

As a proud home owner I do maintenance on my house regularly to prevent any damages to my house. I pay my Home Insurance each month and on time.

On 12/1/2017 I logged an complaint against the outcome of the claim.
I emailed the department and they acknowledged receipt on 12/1/2017
and informed me that the request is in process. I am still waiting.

Absa does not even have the decency to contact me regarding my dispute.
It is now the 20th of February 2017 and still no response. This service is really poor.

Today I have send them a second letter requesting a response from them.
Just to give you an idea how desperate I am... the second letter with all annexures were send to
[protected]@absa.co.za
[protected]@absa.co.za
[protected]@absa.co.za
hoc.[protected]@absa.co.za

Four (4) email addresses and still no response, how is this possible

Please can you resolve this problem, I am desperate.
My house need fixing urgently. I can not afford to let my house get any more damaged as it is.

I was at the bank this morning to open a U-save account for my 11 year old daughter (who has a bank account already with you in the form of a fixed deposit account). I took a half a day off to sort this out...I go in with ID, unabridged marriage certificate and proof of address. Everyone is very friendly, from reception to clerk to manager but they insist that they cannot open an account for her as I do not have my marriage certificate with me and on the unabridged birth certificate it only notes the mothers maiden name! So in December I spent more than an hour to FICA my daughter on her fixed deposit account and today I am told I cannot open an account for her due to FICA! I am so upset...I cant tell you how frustrating it is wasting your time with staff that are not willing to find a way to assist you. My daughter and I have the same surname and the ID Number on my ID and her birth certificate are exactly the same so I truly am past frustration...I told the lady I can e-mail her my marriage certificate but I will not come back to your bank to do this I would rather move all my business...but it makes no difference because no one really cares!
ABSA Bank this is really disappointing!

My house had a breakin last year, my gate was damaged, the insurance sent someone to my property to fix the gate, they brought a faulty unit it worked for 3 months, i lodged a complaint there was no rain or lightning the unit was just not working, guess what a year later i am still complaining every day about the gate that is still not fixed i have 100 emails to support and every time no solution