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ABSA Bank review: car insurance 6

Quinten Swanepoel of ZA

Nov 01, 2011 1:18 pm EDT

Review updated: Feb 09, 2023

Resolved

Featured review

Hi All.

Its with deep regret that I have to send this email, but I feel that it is necessary. I have been disappointed by the service and level of understanding of ABSA idirect insurance. I was in a minor accident on tuesday night 25-10-11after I had to avoid hitting a pedestrian, I bumped the pavement resulting in both my front wheels being deflated immediately. I was stranded and completely helpless at the moment as 3 days before this I was robbed in Pretoria, for which I also have a case number from the SAPD and video footage thereof as proof. Fortunately 3 minutes after the accident happened a tow-inn service vehicle passed me and I was more than happy for him to be able to assist me as we all know what it would be like being stranded alone in the dark at night in a rural area in Rustenburg. Now you, ABSA idirect refuse to help me with the tow-inn payment because I did not lodge a call immediately. So what would you do if you were alone in a town, far away from home? Would you leave your car and belongings alone at the side of the road, and go and look for a phone ? refusing help from the first possible service? I doubt it. In the moment of such a thing happen you panic, you fear for your safety, you don't care about what the insurance prefers you doing. Now the outcome is that I have to pay the release fee of possibly more than R2500.00, before ABSA would touch the car, just because I COULD NOT PHONE, and an excess of R2250, before collection of the car and repairs start. So what happens in the event of a person being seriously injured in an accident and is unable to phone? What happens if a phone is crushed in accident? Do all these cases go unattended to as well just because "you did not phone us" ? Its disappointing to say the least. All my business is done through ABSA, insurance, extra covers on finance, banking etc, everything, so should I fear for the 1st time I'm going to need service or assistance when I buy a house next year or take out a annuity as we'll ? I made the first call on wednesday morning 26-10-11 at 11 am From ABSA Rustenburg waterfall mall to claim, they said the system was off and would contact me back, I phoned again friday morning 28-10-11 and they said they would call me back, yesterday 31-10-11 finally I heard back and now you give a plain refusal to the situation. I thank you for the service as I take it as a lesson learned. I cancelled my previous insurance from Budget insurance as you contacted me promising a better service, now I regret that.
Quinten Swanepoel.
Policy number 0058 1887*001

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments

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Rejoyce Nkosi

1 comments

Rejoyce Nkosi of ZA

Feb 10, 2014 10:31 am EST

To whom it may concern,

I'm ensured by Absa idirect and my car was involved in an accident
in November 2013 and it couldn't move after the accident which means no
transport for me up until now. Absa idirect only approved the claim in Jan
2014, the rented car was only provided for 30 days, the assessor recommended
that they don't fix all the damages on my car, I was never advised about what
is approved and not approved, towards the end of Jan 2014 the panel beaters
informed me that my car was complete, I went to check the car and it was still
not moving and some damages at the back were not fixed, when I enquired i was
told that they only fixed what was approved by the insurance, I phone the
insurance and they referred me to the assessor who rudely told me that the
insurance approval was based on his assessment that the other damages were as a
result of previous accident and NOT this accident, therefore, they will not be
fixed I should take my car as it is and he doesn’t want to discuss further
about this issue, I must take my car to AA for technical inspection.

My concern:

The damages were not there before this accident

The car was moving prior to the accident

The previous accident was also fixed by Absa insurance recommended panel
beaters

Absa idirect can't even bring my car back home as they picked it up not
drivable

I still don't have transport as my car is not fixed and I am told to take my
car to AA for Technical inspection while it's NOT drivable.

Why did I have the car insurance when I now have to suffer like this?

DR. Nkosi

[protected]

Cliff Nel

1 complaint

2 comments

Cliff Nel of US

Feb 24, 2017 2:47 am EST

I can also say the same. Took out a R1890 policy to start the 1February 2017. They debited me R4800 due to this discounts they apply to get a cheaper quote then your current insurer. They got the start date wrong as well and never applied the discount and debited me twice. I am cancelling my insurance with them and are going back to Outsurance my previous insurance company. I am just glad I switched away from ABSA idirect as it is clear they are very incompetent if you read all the complaints on GOOGLE.

Cliff Nel

1 complaint

2 comments

Cliff Nel of US

Feb 24, 2017 2:47 am EST

I can also say the same. Took out a R1890 policy to start the 1February 2017. They debited me R4800 due to this discounts they apply to get a cheaper quote then your current insurer. They got the start date wrong as well and never applied the discount and debited me twice. I am cancelling my insurance with them and are going back to my previous insurance company. I am just glad I switched away from ABSA idirect as it is clear they are very incompetent if you read all the complaints on GOOGLE.

Jeneig

Vereeniging, ZA

1 comments

Jeneig of Vereeniging, ZA

Feb 02, 2021 2:37 am EST

I am so disdipointed in Absa Idrect insurance. In this time of this pandemic. They just decided that they would invrezce my montly premium with R600 per mont. Im dorry but i rather move to a new insurance. Its totally redicculous... You adk please phone me back. They keep you on the line for 20min without answering.

Ridwan Sayed

1 comments

Ridwan Sayed of US

Jan 24, 2023 4:06 am EST

My wife's vehicle was involved in accident December 14 2022 it's now January 24/01/2023 the repairs on my vehicle has not yet been completed the panel beater does keep us updated but everything is about they need approval from absa and for every part approval it takes a week due to the poor service received from absa vehicle insurance I would definitely not recommend them to anyone absa car insurance has cost my wife and I money and inconvenience cause we had to buy another car to get us were we need to absolutely ridiculous

John Sponza

Johannesburg, ZA

1 comments

John Sponza of Johannesburg, ZA

Feb 09, 2023 7:05 am EST

Hi, did they solve your problem?

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