Abu Dhabi Islamic Bank [ADIB] review: Worst customer service and support 1

I went into the Dubai Mall branch yesterday to close an account as I dont use it, I have 2 accounts with ADIB. I asked the customer service officer to check that the account could be closed as I had money in the account and once I transfer I dont want to be charged the fee for going below 3000aed, the officer checked and said yes its ok we can close the account and to make the transfer. As soon as I had done the transfer the officer then said we cannot close the account because the account is linked to your other account We would need to close both your accounts in order to close the account you want to. So after not checking properly and instructing me to do the transfer I have now incurred a fee which I was trying to avoid. The Officer did not care and had no empathy or sympathy for the stress or the fact he had purposely cost a customer money. He said I could go and speak to the manager who also said that there was nothing he could do to waiver any fees and that he had no control over the fees. The manager also had No sympathy or empathy or care about the situation that the branch had just caused me a customer. I left the bank feeling taken advantage of as if I had just been scammed! this was the worst experience I have had so far with this bank. Not to mention, I’ve visited the same branch three times to have my name corrected on my accounts since over a year now and they still have not corrected this.