Bank Islam Malaysia
Reviews and Complaints

Actually I transferred rm100 to my own account bank Islam from Maybank. Suddenly bank Islam got maintainance. So my rm100 stuck in the account. Futhermore, in online app there didn't show any balance so I'm ask where my rm100 gone in your butt. If you want to make any maintenance just do within 12oclock. Now we are the one got problem. Just try to update like Maybank. Very disappointed

Kepada staff2 cawangan mara, tolong elok2 sikit klu nak cakap dgn org biar detail dan betul jgn nak marah2 jer... Buat apa buat appointment pukul 10.30 pgi last2 kena tunggu smpi pukul 12tgh hari, ingat org suka2 ker nak dtg bank tu klu tak dah urusan lain lgi nak buat. Staff perempuan kat kaunter 7 tu kurang ajar Time puasa mcm nie ada Hati2 nak marah2🙄Please sediakan sorang staff kat kaunter tu tak dah laa org nak ambik no sendiri lepas tu nak marah2 org plk kenapa berdiri kat sni kena tunggu giliran bukan nak buka akaun trus😒Tolong sound sikit staff kat sni bnyk kali dah kena dgn mak ayah saya sekali, mmg kurang ajar mostly.

the app is totally non function,keep asking de-registered,and then cannot proceed anymore,wasting my time,please be more useful

Kaunter khidmat pelanggan hanya buka 1 kaunter sahaja selepas jam 2.00pm...tetapi staff 2 orang sibuk melayan pelanggan yg dtg...sepatutnya hanya 1 sdh lah...saya raya ramai pelanggan yg sdh tau nk tekan nombor giliran dan tau tujuan mereka ke bank...xperlu lah nk layan sampai mcm tu rimaslah...pelanggan xramai pun yg dtg...saya nk buka akaun bank baru dari jam 2.30pm sampai 3.30pm...pelanggan yg nk buka bank pun bkn nye ramai hanya 5 orang termasuk saya...tetapi 1jam pun belum giliran saya...perlu perbetulkan semula cara kerja staff dgn membuka kaunter bukan sampai 2 staff nk layan pelanggan yg dtg...saya rasa 1orang sdh cukup...buka kaunter tu yg penting..

Pada 4/7/2022 jam 12.12pm, bapa saya 62 thn msuk Bank Islam Cawangan Guar Chempedak, Kedah, bapa saya tekan no utk urusan ASB no 6005.No giliran bapa saya 6005, no sebelum tu 6003..Pada jam 1pm,no gilirannya dipanggil ke kaunter 3. Malangnya staff 1 laki melayu beritahu bapa saya yg urusan ASB hanya di kaunter 2. Dia beritahu pd bapa saya yg staff kaunter 2 iaitu 1 perempuan melayu berehat, nk pergi mkn,pdhal wktu tu staff di kaunter 2 masih ada. Staff di kaunter 3 beritahu bapa saya suruh dtg semula jam 2pm sedangkan bapa saya tunggu hampir sejam. Bapa saya terus ke Hong Leong Bank,Gurun, Kedah kaunter 1 utk urusan yg sama dan hanya mengambil masa 7 min shj.Minta pihak atasan pandang serius hal ini.

Pihak kami telah membuat transaksi secara online transfer pada 17 May 2022.

Tetapi transaksi tidak berjaya dan berstatus REVIEWED.

Kami telah menghubungi pihak cust service ebanker dari 17 May 2022 sehingga kini masih tidak berjawab, Email tidak berbalas.

Saya berharap pihak BIMB segera mengambil tindakan.

Terima kasih.

Gamat EMas Sdn Bhd

[protected] (ext 78)

Siti Hajjarr Hussin

hi. Im so disappointed as I been waiting my money arrive almost 2 week then when international banking said it can be check with my bank(bank Islam) to track my transaction. u guys keep foward the report. why don't just check as what I attach. I'm so sick to wait again (might be just to wait for the whole month).

My svg acct was tagging/hold under debit not accepted. Moratorium just ended on Dec2021. I need clarification why bank hold my svg acct without any consent from me. Loan pymt method not using any SI or Autodebit. CSE named Abdul Adli call me on 24/1/2022 @ 2:01pm asking permission to proceed payment by debiting my svgs account but after I ask about this tagging issue, he hang my call n put on hold almost 15-20minutes without return back any calls. Later i've call Bank Islam Cust Svc and spoke with several cust svc named Hazira, Mahani & Aishah. All of them are not helpful & even ask me just to wait for return calls bcoz already send report to respective dept. Until now I yet to received any calls from all of them including the Oic, Abdul Adli bin Shafiee. Meanwhile, his direct reporting Team Leader named, Mohd Adam bin Haris avoid to speak with me & promise return my call after 30minutes with explanation. As I lodge this report, no return calls to me at all. Please revert & expedite this issue soonest. Tqia.

Adilla
[protected]

Pekerja kaunter rehat tanpa ada pengganti pada waktu puncak. Ramai pelanggan nenunggu. Kaunter kosong lebih dari setengah jam.BANK ISLAM CAWANGAN GONG BADAK TERENGGANU.
22 DISEMBER 2021

Hi BankIslam Tanah Merah Kelantan,

Please observe your staff at counter 7, at 14-December 2012 (9.30am to 11.00am).
Sila jaga tutur kata.
Sila jawab soalan pelanggan dengan berhemah. Jangan cengir sangat. Kami pelanggan berhak mendapat layanan yang baik dari perkhidmatan Bank Islam.

Kepada pengurusan Bank Islam Tanah Merah Kelantan, sila pastikan sesiapa saja staff yg bertugas di kaunter adalah mereka yang baik tutur katanya.

Staff lain dari masuk sampai ke dalam semua ok kecuali staff di kaunter 7. Bersyukur lah anda still ada kerja. Buat kerja elok2. Sekian.

Too many people going out for lunch at the same time causing too many people not getting the service within 15 to 30 minutes of waiting which for me is kinda considered bad.

An organisation, by default has to have a right SOP which is to ensure all customer related services are able to be fulfilled within that period of time.

Please do your joh with heart. Even me myself, I have a very tough job that relate to customer production.

People have to queue and wait outside more than one hour just to have service counter. Very long queue more than 30 customer outside. Did not have special line for senior citizen. Not clear instruction.

Due to pandemic, now we have to wait outside of the bank. But I have waited for 1 and half hour outside of the bank and the queue still stagnant. Question the staff how many counter they open to serve, say 2 counter but 1 staff is praying and eating. Saw one customer at the counter spend over 40 mins? So not efficient, one customer take up more than 30 mins, what kind of service is this? Can u call urself a bank? Service slower than tortoise.

Jalan kulas branch dated 25/10/2021. Waiting to open account took more than 2 hours because the staff in charge to open account was on lunch break. The bank should have backup staff to attend to this matter if it wants to grow its business. The process was not smooth as staff took time to clarify the transaction. And it took another half hour to actually open one.

I'm having problem to retrieve my password for e-banker. I've reached out so many times through phone call and email, but no response at all. Dissapointed.

Please send your staff to customer service courses. Basic CS pun tak ada, no eye contact, without any greeting. Communication failed! For the third time I replace new card, I need to bring passport for supporting document (bcs they not check in system first, before initial form "application for new card"). I need to go back to house, and after that without saying sorry they said no need my document.

Please Bank Islam, seiringkan nama Bank Islam dengan service. Especially, Bank islam Putrajaya presint 2.

Memalukan.

It says your mobile number will reloaded in the next 30 minutes upon completion of reload purchase ... But after 5 hours, i still not recieved my RM 30 top up on number 011-[protected] ! Why it is pending ?

Assalamualaikum..

Mohon kerjasama Bank Islam Malaysia Berhad utk sediakan satu #mekanismeperkhidmatan bg yg perlu bg urusan di kaunter sbb sy dh pergi 2 hari berturut2 sblh pagi & petang...dah beratur berjam2, by the time dah nk smp pintu masuk diberitahu.." maaf kami x blh ambil dah pelanggan".
Keperluan saya hanya utk tular kad atm yg dh nk expiry. Dh tunggu dr pagi then dtg lg sblh ptg tp same thing happened for 2 days..😪😪😪.

Maybe blh buat mcm bank rakyat...bg appt. At least 1st visit x blh but after appt, for nxt visit dh sure blh dpt perkhidmatan.

Maybank & Affin Bank akan ada pegawai yg sentiasa keluar utk tanya / tapis urusan pelanggan. Mn yg mmg ada keperluan yg lama, diberitahu awal, so pelanggan dh alert dan x akan tunggu lama2.

Mohon kerjasama bg #kepuasanpelanggan. TQVM

sangat2 lmbat dr pukul 9.30pg smpai pukul 3.30 ptg tak boleh siap lg.. kenapa x buka banyak kaunter kalu ramai orang.. very very very bad service #BankIslam Tanah Merah