Bank Islam Malaysia
Reviews and Complaints

Sy asufian dr sg buloh (+[protected]) ad apply housing loan ntk rumah d matang jaya d bank islam rawang.. personnel tesebut iaitu encik fauzan maarof y mguruskannya.. bermula dr 15 november 2017 (lampiran disediakan dlm bentuk image) sy apply n cuba bg kerjasama dgn attach smua dokumen y xlengkap mlalui whtsapp.. pd 28november, fauzan whtsapp sy (lampiran disediakan dlm bentuk image) btnyakan sy tentang asb loan y telah sy tamatkn n insist ntk sy dptkn details asb loan y telah lama sy ttup sehinggala dia menyedari kesilapan dia y menganggap sy ad asb loan sbenarny sy ad ptptn loan pd 4 december (lampiran disediakan dlm bentuk image).. disebabkn kesilapan dia telah melambatkan prosedur pinjaman selain mnyusahkan sy utk contact rhb bank bkenaan details asb loan y tlah ditamatkn.. selain itu sikap dia y langsung tidak membaca whtsapp (xbluetick langsung) dr sy bermula dr 13 disember hingga 16 januari 2018 (lampiran disediakan dlm bentuk image) menyukarkn sy mendapat sebarang update shinggalah pd 16 januari sy telah call n dijanjikan oleh fauzan ntk call owner rumah tersebut (lampiran disediakan dlm bentuk image).. sehingga hari ini masih tiada call y diterima oleh owned drpd pihak en fauzan (lampiran disediakan dlm bentuk image).. sy tawar hati berurusan dgn pihak bank islam d atas sikap kakitangan ini y bernama fauzan maarof

assalamualaikum. saya nurul mewakili ibu sy mahu menyuarakan ketidakpuasan hati ttg service pihak bank islam. untuk makluman arwah ayah sy ade membuat pembiayaan peribadi di sini. malangnya slps kematiannya hutang ini masih blom selesai. (ayah sy meninggal dunia pada thn 2009). pada awal tahun 2017 ibu sy pergi ke bank islam cawangan jerteh utk bertanyakan ttg jumlah baki hutang yg masih lg belum berbayar. jawapan yg dibe
ri, 'nnti pihak kami akak hubungi puan semula'... setelah beberapa lama, sblm hari raya aidil fitri yg laly ibu sy bertanyakan sekali lg tentang baki hutang arwah ayah sy.. namun jawapan yg diberi tetap sama. pada akhir bulan sept yg lalu sy ade menghubungi contact centre bank islam utk bertanyakan ttg baki hutang arwah ayah sy. jawapan yg diberi, 'itu puan kena pergi kt cawangan jerteh sendiri...'. dan pada HARI INI 8/10/17 ibu sy menghubungi sekali lagi pihak bank islam cawangan jerteh dan jawapan yg diberi, 'kami masih lg xdpt maklum balas dr pihak kuala lumpur... '. persoalannya disini bila sy boleh dapatkan jawapan ttg baki pinjaman arwah ayah sy yg sangat2 lama tertunggak. adakah ini yg dikatakan' good service dr pihak anda? campak sana campqk sini. sila jangan buang masa kami dgn jawapan melepaskan diri anda. tolong bagi kerjasama dgn secukupnya. berapa baki hutang arwah ayah saya yg perlu kami jelaskan dan mcm mana cara utk menyelesaikannya. berikut adalah makluman ttg arwah ayah saya, MAT YUNUS BIN ABDUL GHANI, IC [protected]. sila bagi maklum balas dgn segera. hubungi saya nurul di talian [protected].

Call x pernah ada orang jawab! Asyik machine yg jwb last suruh tinggal no fon tp smpai mampus sekor pun xda yg call back... since last year! Tya budak kaunter pun suggest suruh komplen jer thru email.. mana pergi semua customer service? Makan gaji buta atau sekor pun xda? Memang aku angin 1 badan.. bodoh punya bank. Buang je lah islam kat blakang tuh.

Im Nurilham Fazuana, my contact [protected], I received call from [protected] on 10.05am, 30/9/2017, representative name Firdaus, usually he will call me for car financing issue. I had severe financial issue cause all loan account are effected. The person who handling my vehicle financial account are advice me to reschedule payment, unfortunately it not settle within the period we expected to, n still have outstanding amount need to be settle before the reschedule success. what I want to highlight is the way Mr. Firdaus urge me to do a payment make me so uncomfortable (but before this he really okay), if I not facing financial issue, there will be no outstanding amount. I refuse to make a promise because I cant make it within the time required. He threaded about the consequences of failed to make a payment, yes I know that clearly, but the way he talk to me really make me unsatisfied. for all info, I will n try to settle my outstanding payment as soon as possible. I really put all of effort to settle it.

Bank islam punya online banking lembap nak mampus. Try log in guna wifi pakai device lain semua xblh. Orang nk cepat tapi melambatkan urusan. Bodoh even bank lain punyer service 1000 kali lebih baik.. Tak reti nak upgrade ke system tu? Nama jer bank tak kan duit tak ada. Sumpah menyusahkan orang. Lepas nie dah tak nak pakai bank islam. BAD SERVICE! NO IMPROVEMENT!

tolong upgrade servis ib bank islam. Teruk sangat sampai nak log in pun ambil masa yang lama. Itu pun kalu bernasib baik dapat la log in..kalau tidak, selepas menunggu dia pergi semula ke home page...ini bukan cerita sehari dua tapi dah berbulan dan dah makan tahun...tolong la seiring dengan bank2 lain yang jauh ke depan...sabo jer la...lebih baik close ajer sume account dengan bank islam kalau macam ini punya service..

Saya ingin membuat aduan tentang customer service di bank islam cawangan bayan baru.
Perangai sesetengah staff agak biadap.
Sebagai contoh, bila nak deposit duit lebih daripada sebungkus boleh cakap dan perli kenapa banyak sangat, sibuk sangat ke sampai kena kumpul banyak2 baru nak bank-in.
Sangat tak professional, boleh buat muka lagi.
Staff tersebut duduk kaunter 2.
Seorang lagi yang duduk kaunter 4 (lelaki) boleh marah orang cakap tak payah letak duit lipat2 camtu, susah saya nak kira.

Ada lagi kadang2 pergi bank-in pergi bagi duit kat kaunter.
Nak duduk riuh rendah gelak gosip.
Sangat tidak professional.

Saya harap pihak bank boleh nasihati staff supaya lebih beradab dengan customer.
Ini dah setahun dah.
Mula2 bagi peluang tapi ada yang semakin melampau.

Terima kasih atas keprihatinan bank.

Im made a 3x transaction using my debit card on 23/7 which amount rm 234 each,
Straighly I made a report regarding the incident to bank islam, so they can do something about the transaction. Told me need 14 days working days to process. So every 2-3 days I contact bank islam to know the progress, the same answer given. So today after 13 days im contact again, claimed only reports got no, action taken. If this is the service I get. Im better change to other bank which is more reliable. I want bank islam to answer me by tomorow.

On 7 may 2017, I had done an error in transferring an amount of money, rm 580 to account of bank islam owned by mustapha kamil bin ismail [account no:[protected]] and I also provide the phone no: [protected] for the bank to contact him. Supposedly, I transfer those money to my university's bank account in order to pay for my studies. Hence, I seek for your convenience to refund those money because i'm a student and I need those money for my studies fee. Thank you.

If you need my bank islam account number, do email me at [protected]@gmail.com

I've requested a copy of my housing loan statement from bank islam satok, kuching. Until today, i've yet to receive the statement after 3 months submission. When called 3 times, they replied that they will check buy never came back. Lousy service & will refinance my housing loan with other bank that appreciate their customer. Please change your bank name because it given bad impression about islam because your staff never fulfill their promise and always finding excuses.

On 16/4/2017, when I want to withdraw my money at the atm machine in university malaysia pahang, pekan campus. The time for this accident had occur was around 1.30pm on sunday. Without have the chance to enter my password pin, suddenly my card was swollen by the atm machine. Then, I call to the customer service center to seek for solution. Your staff tell me that I need to go the any branch and get a new replacement for my atm card and there will be a surcharge of rm12.00. I very curious that since it was not my fault, why I still need to take the responsibilities? Any solution?

Sy rasa dah berkali-kali call bank islam. Tak pernah angkat. Kalau 2, 3hari x angkat boleh terima. Ni saya dah call dekat 2, 3 minggu berkali-kali masih tak jawab call. Asyiklah soh tinggal no fon. Janji akan call balik. Frust la dgn perkhidmatan bank islam. Kalau bayar lambat tak sampai sebulan, ada pulak team tak henti-henti call customer. Kadang-kadang dah byr pon, masih call assume tak byr lagi. Apelah susah sgt nk angkat call. Kadang2 bila tinggal no phone suruh call balik pon, 2, 3 hari pun x call lagi. Lousy sgt sy rasa. Tolonglah berubah. Ikutlah contoh mcm maybank tu. Agaknya complaint sy ni masuk telinga kanan kuar telinga kiri.

Reason why I dont like bimb :
Very bad service at the counter
My ptptn money lose for rm300 this semester. For 6 semester I study, setiap sem duit ptptn masuk tak akan cukup rm50 and I dont know why. Myb orang dalam yang ambik. Iam not rich, and rm300 is a very big number for me. Masuk duit tak penuh. Nak kena bayar include interest lagi.

Due to the inavailability of any ATM machines for CIMB in IIUM, Gombak Campus I'm amongst those few individuals who has to be content with withdrawing our monies using other bank ATM instead. Now, although it's a known fact that these machineries are faulty in the sense that it's sluggish and prone to delays in withdrawal, I was amused by the fact that today (31/3/2011) upon inserting my CIMB card for a withdrawal the ATM machines took my card instead. It would be understandable had I entered an incorrect pincode but this wasn't the case as it was merely inserted.

Consequently, upon complaint the officer in-charge dealt with it in a less professional manner by letting me wait for over 30 minutes and when appeared, merely said "We'll try to get it back tomorrow" without asking for any further reference such as my phone number nor her's. Such customer service remains a poignant feature within Bank Islam, which for most only stands for it's name sake without properly fulfilling the ideals underlined within the Shariah.

Management ought to take drastic action irrespective of whose card it belongs as it'll create unjust for individuals like me who has to spend the few remaining days relying of what little I have coupled with a final exam within such period aswell.

I'm really unsatisfied with the service provided by CSRO of Bank Islam (BIMB) at Shah Alam (PKPS Building) branch.

On 2/08/2010 (Monday) at 10am-12pm. I went to BIMB Shah Alam PKPS Building’s for applying a new smart card.
The person in charge who is a male without a name tag at counter number 5 on that day was very rude and arrogant. He really have a straight face and unfriendly manner when dealing with the customers. He also failed to greet customer in a good manner. I do believed that he is stupid and undedicated staff compare with both side counter of another agents. Never give a proper guidance and totally not professional at all. It’s really humiliated thing to have staff like this with a bank with name of ISLAM.

My complain can be proved when dealing with another BIMB agent at Bangi, Selangor who are really easy going person to deal with, within 5 minute all of the problem solve. TQ for the termination at all. So, its clarify that this agent at BIMB Shah Alam have a problematic with his behavior, interpersonal skills and manner of doing job.