AC/DC Solar
Reviews and Complaints

ACDC Solar had a representative, Paul S., working for them that lied to us about insurance on solar panels that they would pay for million dollar policy. We are unable to get the panels insured and need the panels taken off due to Gulf Power will not connect to panels without insurance. Insurance won't cover panels if we net meter. Net meter is when Gulf Power buys back unused power. ACDC even admitted on taped line that this is why Spence was fired from their company for similar actions with customers. Spence told us we could cancel the policy as soon as Gulf Power connects, which would be insurance fraud. Spence further stated we didn't have to keep insurance eventhough Gulf Power states you will have and keep policy for life of panels and provide proof of renewal. We need these panels removed, please help us!

In August we signed a contract with ac/dc Solar LLC, Lakeland, Florida to have solar panels installed on our roof. The agreement to purchased was based on several key selling points, the most important of which was the promise that the system would be of sufficient size to eliminate our monthly bill. The system went online in November and it does not fulfill their promise. In February we requested that a representative meet with us to discuss the issue. They requested copies of our electric bills, (something they had received previously so they could calculate a sufficient system size) saying they would contact us about a meeting after receiving the copies. Since receiving the copies they have avoided any significant response to our numerous phone calls for this meeting where we hope to receive an explanation. We believe that their non-response is at the very best very poor customer service and at worst an avoidance of the issue.

Company has placed lien on home with no work being done. 100 days since contract signing and no work completed. Very low contact with company. At the time of writing this complaint, it's been 100 days since the initial contract signing with AC/DC Solar LLC. This agreement is was 45 days from signing. Not only has no one come to my house since this agreement was signed, but a lean has been placed on my house by the contract company as of August 17. I am now experiencing issues with refinancing my home and unable to get the lien removed even though no work has been completed. There is also an open permit that has been filed on October 20 that is awaiting payment. I am under contract with this company and can not continue to be dragged through this process. The communication through this entire process and over the past 100 days has been literally 1 phone cal I placed to them, 4 text messages with the sales manager in which I started that communication, and an email.