Accredo Health Group
Reviews and Complaints

Accredo has denied filling a new prescription and denied refilling my prescriptions on numerous occasions claiming I now have anywhere from $10, 000 to $4,000 (depending on who I talk to) in unpaid/past due bills from 2020 and 2021. When I switched medications from Copaxone to Zeposia, they told me i had over $10,000 in past-due bills for copaxone and they would not start sending Zeposia until it was resolved. All the invoices that ship with my medication say I have $0.00 due. I have never gotten a bill for these claimed charges from past years. When I call to try to resolve this, I spend hours on the phone getting through all the automated options, eventually get transferred to several different people in different departments that "should be able to help with this" and then get "accidentally" disconnected and have to start over again. I have asked multiple times for an itemized bill to be mailed to me, with a breakdown of the charges and they have not ever provided that. I have patient assistance that pays for most of my costs and they claim the patient assistance is out of funds. I go around and around between Accredo, medica (insurance), and patient assistance and get no where. The customer service at accredo is terrible and the fact that they just hang up on you when they can't help you is absurd. Billing should be mailed, itemized either monthly or quarterly and they should not be able to claim unpaid back-due bills for old charges that were never sent from over a year ago. I wish I had another choice in specialty pharmacy, but I do not and I'm stuck with this one. The only way they are still in business is because of crap billing practices and all the dough they're raking in from insurance and patient assistance, not from customer choice or satisfaction. Specialty medications are super expensive. Those of us with chronic diseases do not choose this and we are the ones suffering with no help.

I called to determine where my Benlysta prescription is. The automated message indicates that my insurance was cancelled and they are no longer handling the medication for me. I spent another day on the phone with insurance and my provider. They all suggested I call Acreedo back the next day. Third day I called Acreedo to check on the medication and they said my insurance was cancelled. I insisted they do some research because I had a prior authorization. After almost 2 hours a representative said it was expedited and she assured me that the medication would be overnighted by the next day and someone would call me. The next day I called and no one can find me. Eventually they find me and they are agitated with me and explain it could take another whole day which would be after the weekend. I AM A COLON CANCER PATIENT, LUPUS PATIENT AND MELANOMA. Is Acreedo SINCERELY CONCERNED ABOUT their patients? I have NEVER HAD A PROBLEM SUCH AS THIS WITH other specialty pharmacies. I am APPALLED. I DO NOT WANT THIS MEDICATION TO BE FILLED. I CANNOT SPEND ANOTHER WEEK on the phone. I WILL HAVE IT FILLED ELSEWHERE. THANKS COMPETENT Customer Service!

On September 22 or 23 received an automated call that meds would be delayed.

I called let them know I was out of medication and due for Actimera on September 27th.

They said they couldn’t change date would get there on September 28th.

This is pryer to hurricane.

No meds called September 27th 28th and 30th. On 30th was assured I would Receive medication on Saturday October 1st by a supervisor. I have only talked to supervisor since this has started.

No meds called again today October 3rd.

Was told shipping has been down for 2 weeks (this is not true) ha e seen UPS and FedEx trucks out every day.

Now I’m being told delivery on the 5th!

This is 2 weeks without medication and I am in extreme pain from inflammation.

I am at my ropes end and will probably try and seek medication somewhere else if possible.

I have been lied to and it is definitely not fair. I have always did what I was told to do regarding medication and I do not believe I was treated correctly.

Please launch an investigation into this so someone else doesn’t have to go through what I had to endure.

My name is Richard Briggs

8/4/1963

7149 Andre Dr

Zephryhills, Fl 33541

[protected]

I work with a Provider's office. We prescribed Humira to Accredo Specialty on 6/1/22 for a patient that has a Cigna Employee plan as primary and Molina Medicaid as secondary. The prescription was transferred over to CVS Specialty stating Accredo could not fill the medication because the primary plan had "termed". The plan was still active. It's now 9/28/22, I've spent 16+ hours on the phone between Express Scripts, Accredo and Cigna and keep getting the runaround. This patient has been in extreme pain due to their condition. Accredo cannot figure out next steps and I keep getting transferred to different people, sometimes without being notified that I am about to be transferred. I have to repeat myself over and over again. There is no reason that it should take 4 months to fill a medication for a patient that has a Cigna Employee plan. I need resolution ASAP

In the past couple of months two prescription orders were place and both times, Accredo sat on these doctors prescriptions and failed to process them.

It was not until I had to call to find out what they were doing that they then processed the medication. Their poor performance leads to neglegence and risking a patients health.

Rick Geiger

[protected]@aol.com

My med is injected 14 times a month, for several mo I have received 90 syringe needles each month and 1-5 alcohol pads (I generally need 15 to 20 per mo). PLEASE NO MORE NEEDLES UNTIL AT LEAST late 2023..I HAVE ENOUGH NEEDLES FOR THE NEXT YEAR ! and my husband bought me a box of alcohol pads to supplement the ones I need. See the photo of what I received today and in the past.

To Whom It May Concern:

This email is to bring to your attention the challenges I have experienced with Accredo. As you'll see, my documentation during this process became more detailed as I became increasingly concerned with Accredo's processes and lack of communication.

I have been taking Prolia, an injection taken every 6 months, for two years. Each time I contact and work with Accredo staff for this medication has been a stressful challenge due to the lack of communication within your organization. As as example, I will outline the contacts and some of the issues below:

My initial call for Prolia scheduled to be given by my doctor's office on 9/7 I did not document, but was mid-week the week of August 22 to advise of the need for the medication.

I spoke with a male employee on August 27 who assured me someone from Accredo would call me Monday or Tuesday of the following week (8/29 or 30) to schedule delivery.

On 8/30 I called Accredo as I had not yet received a call and spoke with rep Terry, then asked to speak with supervisor Ms. Francis.

9/1 I called again and spoke initially with rep Stephanie, then with supervisor Janet (X60411) when I was told the prescription was still in process. Janet has been the most helpful staff person in actually doing things to get this prescription done and delivered. She called my doctor's office to get authorization to have the RX delivered to my home as the Dr office does not accept RX deliveries. She put a request to expedite the refill. She agreed to and did follow-up with me this same day and the following day.

9/2. I received a call from Accredo rep Donna. She said they did not have on file authorization to deliver to my home, nor did they have on file my credit card (which has been on file and used for the past 2 years). She said the medication could not be delivered until September 7. I then asked for a supervisor and spoke with LaReesha (sp?). She also said the medication could not be delivered prior to 9/7. I asked her to call me back as I had an incoming call from Janet.

Janet informed me the RX could be delivered 9/3, which it in fact was.

Per my MD, the plan is for me to take Prolia for a total of 10 years. That means 8 more years. I do not want to go through this process 16 more times. It is clear that documentation in your computer system is not input in a manner that is easily navigated by your staff, and of more concern, is not input in a timely manner.

I imagine that leadership is aware of at least some of the above concerns. I hope they are addressed and would appreciate a response.

Sincerely

Beverly Marston

[protected]@gmail.com

[protected]

My copay expired for Xeljanz in May 2022 and I was not notified during the reorder process via phone. As a result, I received a bill for $2,782.35 in May.

I began calling in May (19th) to have this rectified. Spoke with a "Jennifer" in Billing and explained the situation. When I had not heard back by June 1, I called again and spoke with "Chris" who told me that he was sending the recording of my call to be reviewed to ensure that I was not told about the copay, and if so, it would be reversed.

I did not hear back and received another bill in July. I called again and was told by "Abbey" that she was transferring me to her "Leadership Crew" to resolve. I then spoke with "Candace" of the "Leadership Crew" and was informed that they had reviewed the call and that I WAS NOT told about the copay, so the amount would be reversed. She said a form had been sent to Billing Escalations on June 8 to resolve, but it was not done. She was sending ANOTHER "Escalation" form and she would call me back in 24/48 hours to let me know it was done.

Needless to say, I never heard from her. On August 20th, I received a "Past Due Notification." On 8/22/22 - same story, different day. I called and spoke to "Cory" who said all the same things. I asked for a manager, was reluctantly transferred to "Leadership Crew" member "Dallas" who again said yes, I see that the recording was reviewed, you don't owe the money, sending ANOTHER (#3) "Escalation" form to Billing Escalations. I will hear from her in 24/48 hours blah blah blah.

I have asked numerous times to be transferred to an actual person in charge that has the authority to fix this. I was told by "Dallas" that she would copy her managers, "Rose" and "Jason" on the email to Billing Escalations.

Accredo failed on 2 separate occasions to deliver remicade to my infusion center, causing two cancelations of appointments for IV infusion treatment. After spending hours, days on phone with hospital, Dr, and Accredo rep. Come to find out, it was a glitch in their system because they asked my Dr to send a second script order in that put first order in a holding pattern and their own team couldn't resolve this until I kept complaining. I worked in health care for many years and insurance, so I'm lucky to know the system. This delay of 6 weeks, and will be longer by the time I get treatment, has caused a severe flair up of my psoriatic arthritis and sjrogrens. I am suffering pain, fatigue and lack of energy and now have to take more invasive medication to bridge till I get treatment. This company causes harm to its clients and should have a class action law suit from all the complaints being filed. If they can't fill medication in time, they should pay for hospital to fill gap, no questions asked. Especially for cancer patients or Lupus patients. Autoimmune patients already suffer enough without this company adding to our burden. You should be ashamed of yourself.

In the last several years I have been forced to use this pharmacy due my insurance, I have begged to please let me use a different pharmacy . they delay the prescriptions, they lie to you about them, they come up with every excuse possible to not send you the medicine you need. Originally I was told it was my Dr fault, I ended up changing DR. then I was told it was my insurances fault so I changed insurance, now after 3 different doctors and 3 different insurance companies I am still have the same issues, I have spent over 15 hours int he last week to try to get my medicine, it was suppose to be here today, Guess what I rec a automated message telling me it was on hold, After 2 hours I was told it was the insurances fault, then when they told me it needed prior authorization I proved that was wrong. .every time for 5 years that I have needed a prescription filled I go thru this every time no matter what insurance or Dr.

I DO NOT UNDERSTAND HOW THEY CAN STAY IN BUSINESS AND HOW THEY CAN SLEEP AT NIGHT KNOWING WHAT THEY ARE DOING TO PATIENTS!

Dear Accredo Representative,

I am writing to you to file a formal complaint citing Accredo’s violation of its own policy. This violation has left me, the patient, with a very large unnecessary bill.

I placed a medication order on May 10, not being notified that my account had an existing large balance.

Accredo’s policy states: “You will be responsible for paying your copayment when you order your medication or refill. We will tell you the exact amount you need to pay Accredo. This amount has to be paid when you order your next refill.”...“If for any reason you owe a balance, that amount needs to be paid before your next delivery.”

I have been charged $4,607.88, for the May 10 order. The fact that this order shipped violates Accredo's own policy.

I have already spoken multiple times to the billing department and escalated this issue. However, Accredo refuses to acknowledge it's policy breach and I am receiving no response to multiple phone calls requesting to negotiate.

I have no choice but to use Accredo Specialty for my specialty medications. They never send the meds on time. They say they send a request to my Dr's, but my Dr's have never seen one. I am set up for reminders, but never get them. Every month is another issue. I usually end up in tears because I just need the medicine to live. Each employee I speak to, tells me something different. They have multiple accounts open for me, which causes even more issues. I have used mail order pharmacies for years and this is the worst.

You call and go through the promopts and someone literally hung up on me without even introducing themselves. rude

My son recently started a new medication and Accredo Pharmacy is responsible for delivering this medication. I have had so many issues trying to get this medicine delivered. Each person I speak to at accredo tells me that his RX is locked and NO ONE can seem to help me. I have spoken to a number of PCA at accredo including trying to get pharmacists in to unlock the file to get my son's medication out...no one has answers. I have NEVER dealt with a Pharmacy such as this. This is by far the WORST experience. I would love to speak with someone who is able to resolve this issue and get my son's medication delivered. Please. Thanks

Accredo pharmacy fills my daughter's prescription drug Lupron on behalf of Express Scripts. During refill of this drug Lupron, they charged an unfair, deceptive, extremely high price of $4701 for 1 single dose of Lupron injection. I mentioned very clearly that I would not pay more than the customary amount that I previously paid for last 1 year which never exceeded $150 for a single dose of Lupron. They mentioned a single Lupron dose costs $11,452 and after my insurance deductible, I have to pay $4701. This appears to be price gouging. Also, it violated the 'No Surprises Act' since I never agreed to pay more than the previous charges of the same medicine. I request to investigate this company for surprise extremely high prescription medical bill charge to the consumer.

Called Accredo several times and reviewed call transcripts where it was clear that I never agreed to pay more than the customary amount that I previously paid for last 1 year which never exceeded $150 for a single dose of Lupron. They said if I didn't accept the charge then they would remove the charge. Later they denied it. They said their representative would call back after review by management but they never called back. They changed facts, they lied, etc. They are forcing to pay me $4701 for a single dose of medication and my daughter requires this Lupron injection 4 times in a year.

Date of incident June 2, 2022

There is an outstanding balance of $4,355.60 on my Accredo account which I have been trying to pay with a virtual debit card provided by Biogen. I started attempting to resolve the issue of the co-pay balance (from 10/2021 for Tecfidera) in January/2022. I have spent many lunch breaks and have had to take multiple days off work in order to make the phone calls to try and resolve issue. This has been ongoing for 6 MONTHS. I have been sporadically provided with “complimentary doses” of Vumerity (current medication) from Biogen. The medication I am prescribed for relapsing/remitting multiple sclerosis should be taken as directed to be effective. I am now suffering new multiple sclerosis symptoms which I believe are directly related to my disease not being treated properly for SIX MONTHS. Yesterday I had Accredo and Biogen on the phone at the same time and was appalled that the Accredo representative engaged in arguing with the Biogen representative. I am seeking quick resolution to this problem through Accredo before I escalate my complain to an attorney.

This has been my second go around with Accedo in as may months. first time was due to the did not inform me or my Dr's office that they needed a new prescription and Prior Authorization. This caused a delay of three weeks.

Now, I placed an order last friday to be delivered on the following Tuesday. They shipped on Monday the prescription ( packed on ice ) gets stuck on a truck in Jackson MS for basically a day and a half. Talked with several people including two pharmacists and they assured me that they would ship out the replacement order for delivery no later than Friday. Well here it is 6:30 on Thursday night no info, no tracking numbers, nothing. Again Accredo has risen to the highest level of indifference or incompetence, I can't decide which!

I have no choice but to use Accredo as a specialty pharmacy. WORST EVER! Especially since I have experience with another specialty pharmacy to compare them to. Every single time it has been the most agonizing and worst experience. They say it will ship, then it never comes. Each time I call they say there are issues (need a new prescription which is sent in every month because they claim they never get refill prescription even though myself and my doctor have proof it was sent) and I need to resolve them in order for the medicine to ship. I never receive text reminders. I can no longer log in to check the status with the Accredo website because the prescription number does not match my information. But I'm staring at the prescription number on Cigna's website as well as the number on the last dosage box. Long wait times. Lots and lots of red tape just to get a REFILL! I do not see how they are still in business. Accredo - close your business and find something else to do because all you are is a bunch of money hungry idiots who are to incompetent to do a simple job and the nerve to ask me do I want to speak to a pharmacist to discuss my missed dosage?! Excuse me but your idiotic pharmacist can’t fill a prescription properly or on time so why should I trust they know what to do for a missed medication dose! Scared me to think how long before they send the wrong medication and someone dies because of it?! Tim Wentworth (CEO) should have to wait for payment as long as we wait to get our medication filled or miss out on payments due to lack of proper and timely distribution. I would love to get a huge lawsuit filed against Accredo and will definitely be speaking to an attorney because enough is enough … 2 1/2 years of this BS with Accredo is enough !

My insurance changed so therefore I had no choice but to use them as a specialty pharmacy. WORST EVER! Especially since I have experience with another specialty pharmacy to compare them to. Every single time it has been the worst experience. They say it will ship, then it never comes. Each time I call they say there are certain protocols to remove from the order in order for the medicine to ship. I never receive text reminders. I can no longer log in to check the status with the Accredo website because the prescription number does not match my information. But I'm staring at the prescription number on Cigna's website as well as the number on the last dosage box. Long wait times. Lots and lots of red tape just to get a REFILL! I do not see how they are still in business. CIGNA - do better! Accredo - close your business and find something else to do. Tim Wentworth (CEO) should have to wait three weeks on a REFILL like the rest of us. And spend three weeks on the phone with his own company and see what we go through.

I have medicare and Acceedo Pharmacy is aksing me to pay the amount with out taking my medicare.I doubt that they are trying to double bill Medicare and me.

I tried multiple time and no resolution yet,if I ask whether you use Medicare as secondary they are saying different answers each time.Their agents are lying to keep the phone and not giving soild answers and asking me to pay without considering Medicare.I need to get this resolved.