ACME Markets
Reviews and Complaints

I recently went to Acme supermarket in Triangle shopping center in Yorktown Heights NY and want to report the condition of their parking lot is disgraceful. They put shopping carts in huge potholes to warn people. While walking to my car I actually turned my ankle. The condition of parking lot has been bad for quite some time.
Driving in the parking lot is like driving on the moon!

I was shopping at acme on 105 east street rd.. I waited in line for 10 minutes while arleena the cashier was checking out person in front of me.. It was taking a long time. People were gathering behind me in line.. Arleena the cashier told the customer she had to re ring him up and take everything out of the bags... Meanwhile another cashier opened next to us.. I went to collect my items to get I to her line.. Arleena the cashier yelled at me to stay in line and that u wasn't waiting that long... Total now in line 15 minutes... The cashier that opened next to me took everybody first.. These people were waiting in line after me and she. Let them all go b4 me... I told. Her that this action demonstrated poor customer service... Total time in line for 10 items was 25 minutes altogether.. Employees were at front desk talking and laughing.. I am done shopping at acme... If u. Shop there. Be prepared for higher than usual food prices, poor customer service, long waits in line and cashiers that holler at the customers...

I try to avoid from using the Self Checkouts at this 6601 Roosevelt Blvd, Philadelphia when this Cashier is working . But Today 9/10/18 I was in a hurry. The Cashier Emma is not only unpleasant she is a nasty woman, has attitude issues. Don't know how she keeps her job. I was so aggravated when I left the store. This was a terrible shopping expierence .

My daughter and I were shopping at acme 2400 Delaware ave north Wildwood new jersey 08260. At the check out register my daughter slipped on a spill. No one even acknowledge that she slipped. They were only concern about the spill. I work for a market. I am very surprised that no one even asked if she was ok. Her knees were all red and she was covered in iced tea. I am just letting you know that your courtesy and employees did not even care about her. She is 9 and was embedded. Just letting you know how your employees treat people.

Since you changed the mobile app, I find it much more difficult to prepare my shopping list on y mobile. Instead, I have to do on the laptop and email my mobile. I have send a previous notice of this issue and I have not received any reply or suggestions as to how to make the pps work the way they used to prior to this new application was put in place. Also, I have send in a request that the Audubon, NJ store begin carrying Mahatma Spanish Rice and have not seen this in the store or received a reply on this matter either. I shop at Acme almost every week and as a loyal customer, I would hope someone would have the courtesy to respond. One more item...I no longer receive my receipts via email, and it appears all of my gas rewards have disappeared... Waiting for your response. Mary McHenry, [protected]@gmail.com

: I would like someone to contact me about this message.

Name: Mary McHenry

Email: [protected]@gmail.com

Street Address: 318 Monmouth St

City: Gloucester City

State: New Jersey

Zip Code: 08030

Phone: [protected]

Acme Card Number: no card...use my mixx

I usually don't take the time to complain about bad service, however, your customer service at the Bala-Cynwyd Pennsylvania Acme has gone down so bad I think you should know.
I have been a customer at this Acme for over 30 years, and I've watched your best people leave for various reasons.
My experience today was so bad that I doubt I will ever shop at that Acme again.
I entered the checkout lane, the light was on. As I entered the lane The cashier walked away from the register and started fixing her bags. I understand that they have to replenish their bags but as I'm standing there for several minutes and she's fiddling around with the bags this woman never lifted her head to knowledge my presence let alone say hello. Not to mention that I said "good morning" to her twice and she never responded. So now I'm thinking maybe she has a hearing problem and that's why she didn't respond even though in my opinion since she knew I was standing there she should've been polite enough to speak and to let me know she will be with me shortly.
Since I was standing there without any acknowledgement from her I asked if she was open, her response was " can't you see I'm fixing my bags". she mumbled some other statements I couldn't make out.
I think that you would agree that the appropriate response from her should have been something like this, " yes I'm open, please give me a moment to fix my bags, I'll be right with you "
I think you would also agree that if you're spending your money you deserve to at least have people treat you with respect. And believe me I know that goes both ways. I have the utmost respect for people that are in the service industry and 95% of them are great representatives for the Companies they work for, this woman was not.
I was going to come back to the store when I was finished some other errands instead I turned my car west and continued my shopping at the. Giant and Whole Foods where you are greeted by the employees and management, something that is non existent at this Acme.
Cashier- Amber
8/23/2018
10:33am

Thank you,
S. Watson

Was shopping in the Acme of Vernon nj tonight, cashier didn't greet me, look at me or handle my groceries with respect, crushed some if my potato chips. Her name was maggie. She was so horrible. I had the worse experience ever in that store. She is the worse cashier ever. I will not be shopping at that store any time soon. A shame who they hire today.

I was just at the Acme market in Horsham PA, there is absolutely no handicap parking. Where there was parking it is now paved over. Not only did I have to park far out. But I almost fell twice and this is from a person that's had two strokes. This is unacceptable I am very disappointed with acne but they are so unfeeling to the handicap community. Are used to love to go to the Acme because they were right around the corner from my house but because of my experience 10 minutes ago I will now drive 2 miles to the J this is unacceptable I am very disappointed with acne but they are so unfeeling to the handicap community. Are used to love to go to the Acme because they were right around the corner from my house but because of my experience 10 minutes ago I will now drive 2 miles to another store

I shopped at the acme in cape may on August 11 2018 and forgot to bring the 8 dollar off a $75 dollar purchase that was given to us in the vacation welcome package. We spend $83.00 qualifying the purchase under the terms and conditions of the coupon . I returned to the store last night on aug 15 when we returned for more food items. I went to customer service and requested the coupon refund . The man behind the desk refused to refund the coupon and honor the promotion .His name was William and he said he was the manager and refused to let me speak to someone else in charge . We spend another $63.00 last night along with other small purchases during our vacation week here in cape may .the intention of your coupon is to market and promote a positive customer service relationship with your store . I have never had any store refuse to honor a coupon if I have met the terms and simply forgot to bring it with me . I believe I was treated very unfairly by this decision .

On Sunday, August 12th, 2018, at approximately 9 pm while entering Acme Market located at 3200-09 Red Lion Rd, Philadelphia, PA 19114 I noticed an elderly woman sitting outside alone with a shopping cart full of groceries. After shopping for approximately 20 minutes, I AGAIN noticed the same elderly woman sitting outside with her cart of groceries. After loading my groceries into my vehicle I became more concerned and approached her and asked, " Are you okay"?
She responded, "I'm okay, " so I continued exiting the parking lot.
After unloading my groceries at home I called [protected] (the stores number on my receipt) and asked to speak to the manager. After a few minutes someone answered with the following, and I quote. "What, " I was a little taken back so I asked if this was the manager, and he said "YEP". At this point I became agitated and asked him his name and he said Kyle. I notified Kyle that I was concerned about the elderly woman outside and asked for him to make sure she was okay. I got another "YEP" and that was all. I am upset that ACME would allow this type of behavior when calling for assistance.

I was at Acme in Woodbury NJ this morning. When I was ready to checkout there were only 2 registers open with 5-6 people in each line. This line was shut down and we were moved to another register. Still only 2 we're open. Not one employee opened another register but I know they noticed the long lines. This is ridiculous. There are maybe 10 registers. I don't understand why another was not opened. You are getting as bad as Walmart!

I am uncertain of my cashier's name as i was upset and can not remember and i did not receive a receipt because i was using WIC checks. The WIC checks seemed to be the problem. My cashier rolled her eyes and sighed when she realized i was using them and than made a few comments about the fact i was using them and that it was more than one. I do not think she realized she was even offensive and tried being nice after the fact but i was already feeling uncomfortable and found myself apologizing for something i shouldn't have to as i was doing nothing wrong. I do not wish to get anyone in trouble but i do not think someone should be made to feel bad about trying to get food for their family.

I recently went to the acme in Richboro Friday night around 9:30 with my boyfriend. Now I normally use the acme close to my house in newtown but I was at his house so this was closer. We got a few thinks: sushi, boxed water, and a cupcake. My boyfriend ended up accidentally dropping the cup cake on the floor and the container opened getting iceing all over the floor. We went to the customer service desk to let a lady know so it could be proper cleaned. When we approached the lady to let her know what happened she snapped at us yelling at us telling us to go find someone else to talk too. I work in retail and I know that if I'm busy or an employee is too busy to help a customer we find someone else to help not snap at them to walk away. It's important for costumes to feel wanted there and important.

I bought a bag of potatoes and of couse the bag is wet. Go home, peel potatoes more than half of bag bad black inside. This isn't the first time. Why would you purposefully wet all your produce? I know the single produce wetting them makes people think they are fresher. When in fact it spoils them quickly. Also, I have asked when they are getting Johnsville precooked breakfast sausage. I am told next shipment. Been waiting since June. I find the employees very nice and helpful.

I was waiting in line at the Wildwood, NJ Acme. The lady in front of me said the items I front of me were not hers. Next thing you know, a lady shows up with a cart filled with items and claims the items in front of me were hers. She demanded she go in front of all the people waiting to her other items. So she put some items to hold her spot while she went and shopped some more. Your cashier let it happen too.
This is unacceptable to let people leave items to hold their spot in line while they shopped some more.

The store manager Mark Davis is very rude and not helpful . I asked a question about a coupon in the circular and he pushed me off on a young kid at Acme. Not the first time I've had a run in with Mr. Davis. I never have a problem with the employees that work in all the departments. It seems like management at this acme Store in Chester Springs Pennsylvania is lacking management skills .

I brought a pack of 12 1l of Glaceau Smart water on Thursday because it was on sale.
However, I did not realize it had charged me per 1 bottle price of $1.99 each.
I requested a refund today, but the staff said the discounted price was only put up yesterday ?
I was sure l brought it at the discounted price but the staff was unwilling to check this for me !
I do not find that is fair. Please look into this.
My Email: lai.[protected]@hotmail.com
Thank you for your attention
From Lai yip

Today I purchased eight items at the Acme Market, 2400 Delaware Ave., North Wildwood, NJ 08260
Store # 2838
Checker # 122 - Name Daniel M
I went to the Express Check Out for 10 or less, I handed the Checker an Acme Reusable bag.
He looked at me and said "Sir you will have to put your items in the bag as I don't know how to use that type of bag".
I told one of the associates that I know is Year Round Acme employee and she said when she asked him about the incident, he wouldn't answer her.
This is not the type of service I expect from an Acme Market Associate, as I shop 52 weeks a year in Acme Markets.
You may contact me at [protected]@icloud.com

Within the last couple of months we have noticed that the milk products particularly organic Valley or anything organic expiration dates have exceeded and the product is still on the shelf. Didn't notice this till I came home poured milk for my families cereal didn't look at the date and noticed it was already a week old after I noticed the milk come out clumpy. We have since stopped buying milk in all Acme stores because of this. As of today we still see not Best Buy but expired products on your shelf. We have gone to other stores to include military commissaries and they seem to have no problem keeping current dated items on their shelf. If you want customers like us and our neighbors to continue shopping in your store, this will allow us to feel comfortable buying products without having to look at every expiration date you put on the shelf. Just so that you know we didn't mention this not want your staff but management. Especially when one of the guys said I'm sorry I just work your part time I'm just helping them out I don't know what you're talking about. Or management says will look into that. So thanks for the possibility of getting Upset stomachs in my family.

How disappointed 90% of the time I shop here! Lived in this area over 25 years. Every time I shop here day shift staff not as friendly as night time staff. Think the ones that been there too long get too comfortable. Finally after cutting coupons which is a job. Wanting to get food order over with. Have to go day because kids in school work 2 Ned shift. How's this: giving up on Acme going to shoprite or Giant. Deli people and cashiers need improvement on day staff! Really miss a good manager. Like Mike Moyer long time ago.