ACME Markets
Reviews and Complaints

, I'm not sure if you receive my previous complaint, because the system seems antiquated to submit, so I am going to repeat what I had said in the previous email. I am a customer of the Midland Park New Jersey store . I shop there frequently and a iamb very dismayed about what I see going on there. The customer service is dismal at best, the morale amongst the employees again is dismal. I don't see any leadership qualities from management personnel, it seems as though everyone that works there could kind of care less if the store succeeds or not. It is a shame because it was a stellar supermarket for years. I was at the customer service counter and the two women working behind the counter were about is unfriendly as jail guards. This was this past Sunday, May 20th. Not only were they rude, they were very unkempt, not great representatives for the management team for your store. Also while standing in line, I overheard one register clerk speaking to another about how they shop at Trader Joe's. I find it quite ironic, and a bit insulting, because perhaps that is where I should be shopping. Their customer service is stellar, and they were people constantly asking if you need help with anything. Perhaps your corporate management team can take a note from their Book on how to run the store. I'm writing this because I feel as though the market seems to be sputtering, it is in a great location, but unless some serious 911 Takes please, I don't see it surviving. Anyways I thought you just like to know., Sincerely, John P Dolan.

On 5/12/18 I purchased a package of the Perdue chicken thighs. These must have been frozen then thawed out and sold as fresh. After cooking them, they had a very 'bloody' taste and all of them had to be thrown out. Needless to say, dinner was ruined for me and my family.
This is not the first time this has happened with your chicken products. I have noticed that when I take them out of the original packing, the bottom still has ice on it. Also, the bones have a dark red/blackish color to them - not appetizing at all!
I like shopping in Acme but I have to confess that I will no longer be purchasing from the meat/chicken department, since this has happened more than just once.
I purchased them in your Bronxville, NY store (#2437).
Cecile Basilone

Trash! i am so embarrassed to have anyone come to my neighborhood and visit your acme. The trash is a constant source of cringe. Over the years, i have submitted complaints in writing and by phone; however, to no avail. I have taken lots of pictures of the trash. I'm done. I am no longer giving the acme a pass. You say you will address it. Well, month after month, you failed. On monday, i will be contacting licenses and inspections. Who do you have cleaning these grounds? even an impaired person can see all of the missed trash in your brushes, grassy areas, up on your hill, germantown ave, sedgwick street, all of the cart areas, and your disgusting bathroom is not fit for a dog.

Please note, i will demand l&i fined you for this property and if they choose to inspect the rest of your store, so be it . I am done with this!

Good Day,

I was on my lunch hour went to the Acme in Saddle brook for a few items. I went on a line with my produce when the cashier very nasty said this is a 10 item line. I only had 15 items and there was no one after me. I placed my produce on the belt anyway. Once again in a very nasty way said to me this is express for next time. I bit my tongue as not to tell off the old bag whom should not be working with the public! I was not only anger but embarrassed. I am not a child to be continue saying the same thing. Then as if I was doing monopoly, said yes and she oh trying to win something like making fun of me on doing the game...I was so angry but still keep my composer, like the profession woman that I am. Cherly V should not be working with the public with that nasty behavior. Store no. 1992 oper 127 time 13:29.

I have just had the worst experience ever for my first time in two plus years of going to the 440 location in jersey city. My first complaint would be that's as soon as I walk through the door the manger or supervisor of the time was very unpleasant. She had a very bad attitude and not very welcoming. Then me my sister and mother went to cash out in the express lane that says 15 items or less and our cashier muaree was very unpleasant. She first got upset that my sister didn't want to spend an extra $25 to get the deal for the polar spring water. Then as my mom and I were separating our stuff because we used one cart Mauree caught an attitude and said oh you can't do that. Then the same woman that was unpleasant when I first walked in the store ( manger/supervisor) at the time came up to us and was like you guys can't do that. I kindly told her that it's different trancastions. She just kept repeating that you can't do that this is an express lane it's 15 items or less. To remind you I had 9 items and my mother had 9 items and the lane allowed the max of 15 items per customer. The only reason we spilt the transaction because we were all using our own cards and we all live in different household. I even informed her of that information. The manger/supervisor attitude just got worse and she then said well y'all ant do that in here and that I'll let her ring you up now but next time y'all can't do that. Which I was very confused cause we did nothing wrong. She was also very loud as to where the whole store could hear and she did it right in front of mauree and autum (employees )that were switching register. I have never felt so embarrassed in my life and Im a very loyal customer I go there with my mother and sister every Sunday. I'm at the point where I don't want to return to that location because of how embarrassed I felt. I would like to be compensated for my terrible experience.

While on my way to visit a sick relative last night I felt I needed to bring something to the Hospital. I thought of flowers, but felt because she would need someone to do her shopping for a week or so until she was back on her feet so I thought to myself, an ACME gift card would be perfect. This would make it easy for the person doing her errands. What a mistake. I stopped in to the ACME; it was empty. Great I could be in and out. I looked around for a bit to find them without one soul asking what I needed, then decided to go to the register in front "customer service/register" to purchase an item and ask about gift cards. The Associate Olivia, who was waiting on me was more fixated on the customer behind me looking to buy a pack of cigarettes listened to nothing I said. I told her I wanted to purchase chocolate and gave her the $2.00 and I would like 2 $50.00 gift cards put on my Debit. While I'm explaining this I'm listening to "Do you just want to buy cigarettes? I can ring them"" He says yes, but that's okay I'm fine. " Is that all you're getting? " (a minute later) while she's throwing my candy in a bag and sending me off. I said again, I need to purchase 2 $50.00 gift cards. She scanned them, she swiped them, again and again and again. I could not figure out what she was doing? and all the while repeatedly asking this man about his cigarette purchase and if he needed anything else. He said both times, "I'll wait". She must have retried the transaction 4 times and moving a mile a minute. The person with me even said what's wrong with her? When she finished I said to my friend, she's more concerned about a $6 dollar pack of cigarettes than a $100.00 purchase? There hasn't been a time I've gone in to this Acme and not seen anyone standing around conversing with each other while customers are waiting for service. I would have been better of going to CVS and getting a Visa Gift Card.

I was in Acme of Runnemde Nj and I was in the soup isle with a neighbor. I was looking for chicken noodle soup it was a young man a few steps away scanning .I said hey can you tell me where Campbell chicken noodle soup is I asked the ? 3 times. As I found the soup he then said "Were you talking to me you didnt say excuse you" my next words were excuse who? And who are speaking to .. He proceeded to tell me to go ahead and i said would you like to talk to me outside? He proxeeded to laugh we walked on to continue shopping. I had to grab tea bags which are I'm the front aisle 3 away from where we were @ he comes right to the aisle that I'm @ and continues to bully and pick. He states he is 32 years old and can do what he want. I walked up to a young lady working self check out as I was explaining she was laughing the whole time I asked for a manager she never said a word. So now where in line and he threatened me and said he was calling the police.He was talking to 2 co workers who worked customer service and when he walked outside I went up to the lady explaining Suzzane she didn't seem to interested. Then turns me in the direction of a manager Anthony. I explain I also tell him I'm a cook and if a customer came up to me no matter what I would be polite and kind towards them. I am a black female.I feel I was bullied and I will never go back to that store but also believe he may have followed us as we left the store. This woke me out of my sleep not 1 person offered asdistance they stood around and watched as this employee followed me I never went back once I walked away from the soup aisle. Imagine if I had my grandchildren.I have never seen a man be so nasty at work to a customer as i was treated. Runnemede is mainly white. I rarely go in there because they all look as if they have never seen a black person.The deli people have been very nice the few times I have been there. But this concerns me and woke me out of my sleep.People no matter color age gender should be treated like people not dogs.

I shop at Acme 2-3 times a week. I drop about $800 plus/month in your store. However, I was very disappointed with my recent experience in purchasing a Deluxe Signature Turkey dinner for Thanksgiving.

Your brochure led me to believe that the dinner was being made fresh (memorable meals prepared for you). Not.

When I stopped by to pick up the dinner on the Wednesday before Thanksgiving, the turkey was frozen! I said how am I supposed to thaw this out before tomorrow? I thought this was being cooked and handed to me warm or cool. They told me that is how it is. I made a comment that I was not taking a frozen precooked factory turkey for tomorrow. They eventually found one that was more thawed.

Here's my beef. I have ordered dinners form Wegmans, Shop Rite and others who actually make the dinners on site and all of the sides are freshly made.

Your ad said the dinner would feed up to eight. Not. Maybe four would be more accurate. A huge box was given to me that was missing some of the sides and then they ran to the frozen food aisle and got me some sides. I don't eat that kind of food.

I could have purchased a turkey breast and made the sides myself for half the price ($69.99).

Why didn't the store/brochure indicate that the turkey/sides were not cooked fresh?

Why did they not ensure that the turkey was thawed before my pick-up time? I ordered it the week before.

I must say I am very disappointed at the false advertising and the "frozen" Thanksgiving dinner.

I'll be thinking twice before I pour anymore money into your overpriced store.

Barbara Fisher

Good afternoon. I am a frequent visitor to the Acme in Easton MD. On Friday morning, I went to get some food from the deli and witnessed a very dirty and concerning kitchen. One of the deli workers wheeled out two very dirty carts filled with tortilla chips. There was no cover on them and the bottom of the cart was filthy. The floor was gross and the background appliances were horrendous as well. I have attached a picture. I will not be shopping here again anytime soon unless this issue is addressed.

Today I was at an acme shopping plaza in Browns Mills nj 08015 to be exact 18 Broadway st., my daughter was having a temper tantrum she’s 3 and one of the employees turned around and came around the counter and said “have fun with that” not only rude but this isn’t the first encounter with her ! I believe she is the manager ! All I know is she has short blonde hair and she’s an older lady . So unprofessional . Really disappointed being that this is where I normally do all my shopping ! The other encounter was when my father returned a bottle of Tylenol and her reply was whoever left it should have swallowed the bottle instead of leaving it behind. Not only am I appalled but I spend hundreds of dollars for me and my family to be treated like garbage and disrespected . Never in my life would I think someone in a corporate business would speak to someone in this manner ! I’m beyond frustrated and upset .

I'm a delivery driver for KeHE distributors I was making a delivery today at 8am to Acme store 2424 100 route 22 goldens bridge N.Y. 10526. There was no receiver so I called the stores phone numbers and there was no answer. I walked around to the front of the store and nobody was at the customer service desk. A cashier called the manager to. Go to the back room for a delivery, I waited 10 more minutes nobody came back so I opened the door to deliver the products on my truck when I was done about 15 min the manager came back and I asked if he was the manager. He said yea I'm the [censor]ing manager who the [censor] ARE YOU and who the [censor] do you think you are opening my door he was very unprofessional I do not feel I need to be yelled at when I am making deliveries to a store I am just trying to do my job I was afraid that he was going to get in a physical altercation with me and I do not feel safe going back to that store if he is going to be there maybe he should attend some anger management classes I do not know what his name is because he was not wearing a name tag he just had a gray Acme shirt on.

I recently visited the Acme Supermarket on New Bridge Road in Bergenfield NJ, specifically, for their 4-Day "Special" Circular sale items.. After I spent close to 45 minutes and went on line to check out, the cashier stated they are not honoring the circular sales because the store will be closing.I asked to speak to the manager, who just repeated the same 'speal'. The directed me a sign and then advised me to go to another location, which was at least a 1/2 drive further! I questioned, if the items are in stock in your store, why they would not be on sale, and furthermore that the sign was absolutely useless because one wouldn't know this "Special" notice unless you actually visit the store. I've never heard of such poor advertising techniques or customer service policy. It's no wonder they're closing! With all the competition out there, the least they could do is not deceive their customers.

I am beyond aggravated with my hometown Acme. I have been on 3 different pages online and all 3 are showing different closing times. Apparently they close at 9:00 pm, 9:30 pm, and 10:00 pm. I guess it depends on what you click on. The ad I received for this weeks 4 day sale says most stores close at 9. Again I look it up and it says they close at 9 and it's the Labor Day hours. Low and behold I pull in at 8:00 to find a sign in the window saying they are closing at 8. This is not the first time...I stopped after work another night at 9:30 because of the site that said they close at 10. As soon as I walked in they made a closing announcement and the cashier and bagger were making comments about people coming in at closing. I told him the site should be updated to reflect the proper closing time. I understand your employees have families and a life outside of work. I also work full time and have a life and family outside of work. So I depend on the internet and apps to plan my shopping trips. So now, because of work and 3 different closing times online, the time on your circular and the time in the door I have missed out on things I needed for my daughters first day of school tomorrow. Had I known the true hours of my hometown Acme I would have managed my time better this weekend with work and back to school needs. Thank you for your time, however I doubt very much I will ever go back. While I live in Clayton, at the end of the road it is on actually, I will drive to the next town and beyond if necessary to fulfill the needs of my family around my work schedule.

I was told by Mona at customer service that she could not check me out because there has to be 6 people in each express lane. Then she proceeded to check out employees. When I asked her about it she said they were a priority over customers because they had to get to their breaks. I feel as though customers should be a priority in the customer service line.

the past 5 times I have been to acme I have purchased your seedless whole watermelons at 5.99$ a piece. We go through 2-3 watermelon a week, out of the 5 I have had one good one, all the rest are flavorless and inedible. Very disappointing. 5.99$ is a good deal but I've now wasted 23$ on bad watermelon from your establishment. Who can I contact to
Solve this problem?

On Sunday, July 7th, [protected]@9:59 am, I went into to Acme 1001 N Dupont Hwy, Dover, DE 19904 to receive my MoneyGram; a cashier named Vonda asked for my ID and informed me that the MoneyGram was in another last name; she asked me for a State job ID and I showed her my State ID from Deltech College which is a State job. She insisted that I was not staff and it was not a State job, and stated any student could get an ID if they are 21 years old. which my ID clearly said, Staff/Faculty on the front along with my picture, and I told her that I was 54 years old not 21 years old. Vonda refused to accept my State ID with the same last name on the wire/transaction.
I proceeded to call my son to change the MoneyGram to my current last name so that I could receive the funds sent to me because Vonda was acting in a discriminatory manner towards me and being unreasonable even after I provided her with everything she requested of me. Once she processed my transaction she handed me the money along with a receipt without even looking at me which I thought was very rude.
I would like for Vonda to attend a customer training that includes diversity training as well and maybe a store policy and procedure, and sensitivity training as well.
I love Acme and I shop there all the time, this is unacceptable.

Sincerely,
Gwendolyn Foy
[protected]
[protected]@aol.com

Hello, I had very high hopes when Acme took over A&P in my area. I do have to say that I am extremely disappointed. I feel that some of the cashiers are the most unfriendly young adults I have ever experienced in my life. The produce which I had very high hopes on improvement has actually gotten worse. EVERYTHING IS WARM AND SPOILED. My wife looks every week for the Diet Pepsi sales and they are constantly out. I just went there tonight and every shelf was fully stocked and there was no Diet Pepsi. I hate to do it but I feel almost forced into driving 30 min. to got to a competitor. Please do what you can to improve these issues. I would love to continue to support ACME.

Thank You,
Michael Brennan

I apparently pissed the cashier at the Yorktown Heights acme off real bad by going to him on Saturday 6/10. He was scary, he was like slamming stuff and threw my stuff in the bag and was muttering curses and when I told him to have a good day anyway, because i was too confused and shocked to do anything else, he muttered something, I'm pretty sure he told me to get out. He was incredibley rude. This is the only time I've had a bad experience with ACME so far, and I don't normally like complaining, but he really took it too far.

On May 25th, 2017 at 12:20, I attempted to get regular gasoline at the Sunoco Gas Station at King's Highway and US Route 40 in Pilesgrove Township, Salem County, New Jersey. I asked the attendant to please enter my telephone number before filling the tank as I am an Acme Markets Gas Rewards participant. I have previously used the rewards program at this station but the last time was told my number did not come up, which I disregarded as a fluke. However, on the 25th, the attendant entered the number then told me I could not fill up unless I paid cash. No credit cards could be used. As I do not carry cash, I had no recourse but to drive to the Wawa Gas Station 2 miles away. But as the attendant was addressing the customer on the other side of the pump, who was also providing a telephone number, the attendant took his credit card and inserted it into the pump. My question is WHY was that customer allowed to provided telephone number and credit card but I was declined? Is this a double standard? I reported the incident to the Acme and was asked by their representative, to send an email of complaint to both companies, in an effort to get resolution. I should also mention that I tried to use the gas rewards at the Hopewell Sunoco station earlier in May (they were flying banners that indicate they are participating) and was told by the attendant that he "...didn't have time for all that, so did I want gas or not?" Initially I felt this was a great combination to team Acme and Sunoco. Now I'm wishing they would team with another fuel provider. Sincerely, Linda Massey

Hello,

I work at Acme Markets in Bala Cynwyd, and I have a complaint about the assistant store manager. Her name is Liz Thomas. She gave a customer information about an employee; as far what time this particular employee came in for work and what time they gets off. I know that's against the rules. I feel very unsafe working here if she gives out employees information to customers that don't know me. Also she is very racist and she has an harassment problem . I do love working for the store but I feel very unsafe if she works there