Activision
Reviews and Complaints

I don't have access to a deactivated email address, and now I cannot play on my PC. I have been trying to contact you guys about getting this changed but there is no number to talk to a person. Everything on your website says I need the old email to do/change anything and after getting of the phone with a Real person at yahoo, that email is no longer active. Please help!

Logged into my account after taking several months off due to having a kid only to find out my account was banned. Not only have I filed an appeal and was immediately denied for "unauthorized software" I am perfectly willing to subject my computer to a full scan and the only things that would be found are going to be utilities from my mouse and keyboard manufacturer but my motherboards utilities. Which apparently have been causing False Positives for hundreds of PC players if not thousands. I have a lot of money invested in my account and a lot of hours spent in it to which this seems to be blatant theft. Due to getting automated responses in my attempts to contact I would like a manual review of the kernel level software that supposedly shows I was using software not in the scope of running and maintaining a PC.

On January 4th 2023 I was falsely banned on Modern Warfare 2 (Steam) for using unauthorised software and manipulating game data. I have never cheated in my life and the only explanation for the ban is I accidentally left a vpn on for not even 2 minutes when loading into modern warfare 2 and even at that there are streamers that use vpn all the time so I am unsure if it’s that. The appeal and ban system from Activison is terrible, you have zero human interaction at all and if you did maybe 80% of the player base wouldn’t complain when they get falsely banned, I have already appealed this but I would like someone to actually look at it because it was an honest mistake.

Your anti cheat is getting the wrong players banned. 0 human review and these bans are due to crashes, and files being validated is an issue that NEEDS to be resolved. Don't want to play in fear that the game will ban me after verifying my game files after a freeze or hitch. This is a PROBLEM That needs to be SEEN AND ADDRESSED. APPEALS should be MANUALLY REVIEWED they just auto respond Players getting banned in the CAMPAIGN, MENU, THE DAY AFTER PLAYING and support is impossible to reach and basically non-existent, it's all robots. with thousands having this problem

My information

and Information gather by the discord of false bans

My information:

Activision ID: [MTpost#2200582]

Ban Date: [12/26/2022]

Ban Type: [Perma (CASERMA-RHINO)]

Platform: [Steam]

Hardware: [AMD Ryzen 5 3600, RTX 3060,16gb ram, B450m pro4]

Software: [Logitech G Hub and verifying game files on steam after crash]

Losses: [$79.99 USD]

PCGamer Article: https://www.pcgamer.com/it-looks-like-call-of-dutys-anti-cheat-is-permabanning-innocent-players

NME ; https://www.nme.com/news/gaming-news/modern-warfare-2-players-hit-with-perma-bans-due-to-faulty-anti-cheat-software-3368068

Reddit Posts:

https://www.reddit.com/r/ModernWarfareII/comments/yi3gwi/just_got_false_banned_on_mw2_i_just_downloaded/

https://www.reddit.com/r/activision/comments/zxxr04/can_someone_please_sue_activision_they_make_it_so/

https://www.reddit.com/r/ModernWarfareII/comments/yb09mb/i_was_banned_from_single_player_game_for_some/

https://www.reddit.com/r/activision/comments/ypxyrq/false_banned_on_mw2/?utm_source=BD&utm_medium=Search&utm_name=Bing&utm_content=PSR1

https://www.reddit.com/r/modernwarfare2/comments/zn0s0t/pc_gamer_it_looks_like_call_of_dutys_anticheat_is/

https://www.reddit.com/r/activision/comments/z6cj53/modernwarfare_2_faulty_game_ban_class/ (class action Suit)

https://www.reddit.com/r/activision/comments/zqyg92/banning_people_for_fun/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

More to come

Falty Anti-Cheat Blog by Mike Swanson (Ex MS employee)

https://blog.mikeswanson.com/post/702753924034297856/activisions-faulty-anti-cheat-software

Twitter posts

https://twitter.com/Christi32243937/status/1604618122438344708

https://twitter.com/anyware/status/1603543705268686849?s=20&t=TCmZf3-mvIxvhL0KmKoQCw

https://twitter.com/pcgamer/status/1603720565386366977?s=20&t=W8Hy1hqJE9IK7D_f0rk8xQ

https://twitter.com/AnthonyCSN/status/1605328508779118592?s=20&t=6Y_lVIV0-mn8Uab-OUxiHA

YouTube links:

https://youtu.be/H0uj8FXlItI (Blame Truth - The CODfather)

https://www.youtube.com/watch?v=XHj3tSmEjM0 (FaZe Kitty)

https://youtu.be/WzNcSBYt4gk (BBB Gaming News) OG video

https://youtu.be/leNrMVjXyNc (BBB Gaming News) Followup

https://youtu.be/2RbLZ5IipOs (TimTheTatman - Warzone1)

PERMBAN:

Discord server

Others

Wiki: https://codconsumer.org/

List of Reports: https://codconsumer.org/False_ban_reports

Discord (1): https://discord.gg/Y8arWBhXRW (this Discord server)

Discord (2): https://discord.gg/bqheDUKSzZ (other Discord server)

I’d like some sort of compensating either via a skin or cod
Points
Spent two days on dmz
And your server kicked me as soon as I looked into a buy station,
Lost 3 plate armour, large backpack
Aload of keys
110k in currency for a mission
Two high end looted guns and my 6 streak exfil bonus
This is the 2nd time this has happened and quite frankly isn’t good enough from your point of things!
Update is desperately needed

Over the last week myself and many others have received the CASMERA-RHINO ban error despite playing legitimately.

This was an issue back in October but is happened again but also for console players. Activision are failing to acknowledge or communicate socially or personally on this issue.

This needs to be resolved as we have all paid for this game and can't play it despite playing legitimately.

For me I play on Xbox with an elite controller and Xbox wireless headset. No game modifying software or devices. I am not a great player either but my account has been banned falsely. We either need an unban wave like last time or our money refunded if they are unable to provide the service we are promised as part of the purchase we made as a consumer.

On appeal on the bans we get an automatic response that's not specific as to why we are banned and inacurate as we haven't cheated, exploited or performed any malicious actions.

Also Activision support does not let you submit support tickets and there's no way to contact an actual person. Please help!

I was playing tier 1 and I was going for lonshots with the shotguns using slug rounds so I can kill from farther range and these players kept going to the same location so I predicted them and where the ladder was and each time I saw a head pop up I shot and killed em im pretty sure they reported me for using cheats cause how I was killing em but overall I was playing the game how it was intended and then all of a sudden got disconnected and perm banned for playing the game how it was intended which is bs. I can't help tht im a good player and I use my awareness and positioning and centering to my advantage against those tht don't put much skill into their gameplay.

In relation to the email sent at 3:38 on the 12/27/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has paid $69.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for $69.99 as the Digital content I paid for is not fit for purpose.

Activision ID:MTpost#2200582

I have never cheated and I have been shadowbanned thrice now. I have been released twice and am waiting to be released for the third time. Activision you need to understand that I am not cheating and you can't just shadowban people when they are mass-reported. This isn't fair and does not encourage players to play well because they fear being banned.

i am tired of you all putting me on voice restriction for absolutely no reason i would like for you all to fix my account this makes the 3rd time that you all have done this and im getting sick of it i paid to play a video game and you guys keep doing this there is absolutely no reason what so ever i should be on voice restriction you guys have it to where i dont even enjoy playing your product

My account is under review? For what? I have had connection issues since launch. Upgraded internet to try and remedy this. Seemed better. I am a Steam user, have been unable to verify 38 game files since launch of war zone. I have never and will never use any cheats or glitches to gain an advantage. Why cheat at a game I payed for? I game for the challenge. Cheating would negate that challenge. 2 days ago I continually got disconnected from server while in a match of DMZ with 2 friends. Tried Tier 1, got booted as soon as I shot at someone. Found out I am under review. For what?

I have been shadow banned for almost 3 weeks now. i have never cheated a day in my life but still i cant play with my friends unless in a shadow ban lobby.

Why cant they look at a game iv played and see thats im not a cheater at all, i dont understand when everyone else can tell with like 95% certainty when someone is cheating or not why cant the people that make the games look at headshot stats and tracking through walls and let the people play the game that are not hacking at all...

After looking this problem up online it's happen to so many people if its just hackers that have been banned then they wouldnt be speaking out so much about the issue and would just accept the outcome as they know its justified.

iv paid good money for a game and I fully understand cheating is horrible but so is getting banned for nothing at all... please help us fix the problem.

My id is BSTrDxInglorious#2517315 for Activision, InglrsBstrd#1623 for battlenet and my e-mail is [protected]@gmail.com

I'm desperately trying to find a solution or talk to a real person. I got banned and I've never cheated and never will. I'm all in for an anti-cheat system but not like this. I own every title on PC from MW2019 to MWII, I've spent years on this account and a fair amount of money, you can look at my stats in all the games (MW19, cold war, vanguard,MWII) my matches, my accuracy, is nothing out of the ordinary. Not only that, I've bought more than a few bundles, I've unlocked (fairly) my mastery camos which took a very long long time. And now I got banned for no apparent reason and it's really frustrating to dedicate that amount of time to a game just to get this treatment. My PC is old, I own a GTX 1050 ti which doesn't meet the requirements to run smoothly, I do use MSI afterburner, ISLC and razer cortex to help a little bit but none of those programs affect how the game plays just how my system works. I consider myself a loyal customer and a fair player, I do not want a refund, I just want to be able to play a game that I love. I don't want to be that affected over a game but I am, cause it's been almost a month from the last release and I was very excited to hop on a constant basis. Also, I have so much progress on my account that is fair to say that I do not want to start from scratch, I'm going to do anything in my power to get it back but if I can't this is a sad goodbye, as a customer I feel like I'm doing my part supporting the game and I would appreciate that at least, I get heard and get treated fairly. If I was wrong on my end, I wouldn't be wasting my time here. I attached my stats, I wasn't able to get mwII but im sure you guys can check that out. Hope this works, best regards!

I have bought a gaming pc and had playstation 5 before that. In order to play and keep progress you have to have accounts linked. Not only am I having the issue but many loayal customers are having the same issue due to it just dont work or you never got the email with back up codes. I was in hopes they would help but they dont. They just take your money and dont help as soon as you buy the game. I am not happy with the support system of the company they dont care about customers at all!

I am trying to us my Black Ops application; it tells me to contact Customer Service.

I've already reached out to two groups, each push me back to the website that only provides FAQ and technical "suggestions"

Why is it so difficult to get to the right person to help me with this?

I've updated the game and each time it goes to load is says "contact Customer Service?

Mark Vargo

My account was permanently banned for no reason whatsoever they claimed I used unauthorized software and manipulated the games data both of which I didn’t do I tried appealing my ban but they immediately refused and I don’t know what to do now so I hope this message gets seen and my account is uplifted my account is Jayinator9000 and my Steam account name is FluffyPrickleGoose

False ban, "Data manipulation", "Unauthorized Software" I didn't cheat at all I have 100 hours in the game, but I verified my game files after I crashed and I guess it's "cheating" even though the game reccomends me to then, the Anti Cheat banned me. At least 50k people have been perm banned from the game because of this faulty system, and they have paid 70$ to play the game and can't. There needs to be a lawsuit because activision is not doing anything about it, nor do they care; seeing the robot that controls the appeals. It's scamming and it needs to be stopped. Activision isn't addressing this because they are scared that it will mess up sales.

I doubt this will even get read, by a human just like how my appeal was thrown in the garbage by a robot along with my 70$ hard earned cash.

Thank you activision for ruining my perception of MW2.

Hello... for 2 weeks now I have been unfairly shadow banned from mw2 and wz 2.0. I read that rgb programs and mouse programs like razer synapce and aura sync that I have are suspect. Ok, I understand from synapse you can do macros, but I don't use the app for any other reason than to control the rgb lighting and performance settings such as dpi, and if you see my gameplay and my k/d OBVIOUSLY i'm not cheating. I request you to restore my account. ActivisionId: basilismt8#9156310.

About the email sent at 10:39 on 12/10/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number) and that my ban will not be overturned is completely unfair for someone who has paid £84.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR for a copy of any information you keep about me, on a computer or in a manual form about the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing. To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily cooperate by allowing a security engineer access to my PC to investigate through physical drop-off or a remote session.

Furthermore, now that I have no way to play either the multiplayer or the campaign, I am requesting a full refund for $69.99 as the Digital content I paid for is not fit.

Kind Regards

Was banned from MW2 for no reason. I do not have cheats i just play the game. I do rub Icue and Logitech G Hub witch can cause false errors with the anti cheat that MW2 Has, I want a refund or my account to be usable again.

Activision ID: ShooterSteve#8554415

Ban Date: 12/9/2022

Ban Type: perma

Platform: Blizzard

Hardware: 12900k, EVGA RTX 3080, 64gb ram, asus z690, corsair AIO, corsair game mat, corsair keyboard, Logitech mouse and headset

Software: Icue, Logitech G Hub, EVGA X1, AI Suite, Armory crate, Samsung Magician, GeForce experience

Losses: 148.38 vault edition, and cod points pack

[protected]@gmail.com