Activision
Reviews and Complaints

Hi

I am writing in hopes that you can help me as this is the second time I am experiencing this.

My modern warfare 2 and war zone 2.0 have been banned, I had this experience with war zone within the last year where I had a hard war ban put on my pc. I tried fighting by appealing it due to being innocent and had not done anything wrong, spent a lot of money on the game. The appeal didn’t solve anything due to the lack of contact info on your behalf. I purchased a new pc as I could not resolve it. I purchased the new modern warfare 2 approximately a week and a half ago and have been banned on that. I am very disappointed as I have done nothing to breach your license and policy terms. If this situation doesn’t get resolved I will be seeking legal advice, as I have spent quiet a lot of money on both of the games.

My account information for Modern warfare 2 / war zone 2.0 ; activision ID kaleb_22#1286376

Email; [protected]@hotmail.com

Modern warfare 2019 / war zone ; activision ID Email; kaleb_22#2134520

[protected]@icloud.com

Look forward to receiving a reply.

Kind regards

Kaleb

I was blocked forever (caserma rhino) three utilities from Gigabyte were installed on my computer: rgb-fusion 2, EasyTune B22.0630.1, SIV B22.0630.1. The question is why banned forever?! I have never used cheats or macros in games, etc. Provide evidence for the use of unauthorized software and manipulation of game data by me. Looking at my K/D ratio and my stats,

it would be quite obvious that I'm not cheating Think for yourself why should I spoil the reputation of my Steam account where I have 12 years of service and more than 220 games! You guys have obvious problems with your anti-cheat. Why are you spoiling the impression of the game that you have been waiting for! dishonest and unfair ban. I hope justice will prevail and I can play and enjoy the game. I wrote to support and they answered me.

Your appeal has been reviewed and we've confirmed with our security team that your account has been permanently banned for using unauthorized software and manipulation of game data. As you were the account holder at the time of infraction, your ban will not be overturned.

To preserve the integrity of our security systems and detection methods, this is the only information our policy allows us to share regarding your case. This decision is final and your case is now closed. In case you are currently playing any other Activision titles and for future reference, please avoid any of these types of violations to keep your account in good standing.

Activision Support

Activision ID eXistenZ#3938659 [protected]@mail. ru

Dear Sir / Madam,

In relation to the email sent at 20:40 on the 18/11/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number idk) and that my ban will not be overturned is completely unfair for someone who has paid €38.99 Vanguard for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer, I am requesting a full refund for €38.99 for Vanguard as the Digital content I paid for is not fit for purpose.

BATTLE.net ACCOUNT:

BLACHACHETOS#2731

ACTIVISION ID

BlaszkaMajster#9600110

Kind Regards

Dear Sir / Madam,

In relation to the email sent at 16:25 on the 20/11/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (battle net ID:OBI#22902) (Activision ID:OBI#9510101) and that my ban will not be overturned is completely unfair for someone who has paid £59.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Fix the banning problem

Whenever you play the game you can get banned for no reason at all I played story for a hour then I got off, next day I got perma banned fix your [censored] and maybe listen to people that are talking about the banning problem and not big creators or I mean you can get hit with a big lawsuit if you would like that. A lot of people are talking about it all over social media but you guys are not doing jack [censored] to fix it.

This company has had a long record of their anti cheat falsely banning people since the beginning of Modern Warfare 2019, its about time they make a public announcment dealing with this. I was falsely banned on october 20, I had Logitech Ghub up and my game was crashing twice before that and i tried repairing the game. I am not a cheater and this was legit the first game ive been banned on, please manually review my case and actually find out what exactly happened. I was also banned on a games ive never played before so that doesn't make sense either.

In the screenshot im posting 2 screenshots. 1 from when i was banned on 3 games and i where i was banned on 4 games. (note that warzone 2 wasn't even out, neither was mw2 when i was banned)

Unjustly banned. Played for 20 minutes and then labeled as a cheater. Can't even get my money back.

I have attempted to file support requests, filed complaints with the CA AG, and every other means of being heard, but no one will listen.

Activision has not acknowledged the issue at all. There are hundreds of us that have voiced our frustrations on Reddit's /r/activision, and hundreds of us actively in a Discord together.

We need help, and justice!

My Activision ID is r0ph#2103005

Played the game for a couple hours with a friend the other day as he raved about how I should get it woke up today opened it to a caserma rhino ban, didn't cheat didn't even play for longer then 3 hours now i'm bewildered as to why I would be banned.

https://steamcommunity.com/profiles/76561198276009669/

I was recently playing with my friends then the next game we waited 1 hour and 30 minutes no match, I research a bit a came to conclusion I got "shadow banned" please look into this my ign is dekusimp#6524455

I paid $69 for COD MW2, and $59 for COD MW1. MW1 came with glitches and errors requiring daily or weekly updates for the entire three years it's been available. Then comes MW2. I figured they'd already fixed the game, because it wasn't attached to WarZone etc. Turns out, the game is broken, and still requires frequent updates. Also, sometimes you can't even get into the game because the servers aren't working as they should. Perhaps they can upgrade their servers with the millions of $s they get from a poorly built game.

I suggest Activision hire, or take lessons from, the programmers and developers at Rebellion Developments who seem tp produce the Sniper Elite games which do NOT require updates at all, and work faultlessly out of the box.

For some reason, I was banned falsely 4 days ago with the code "CASERMA RHINO" now appearing accompanied by a permanent ban message when trying to load mw2 up from steam. I don't get this ban as I spent 120 hours grinding out the game to try and unlock the Orion camos within the game. I literally haven't even thought about cheating on the game. Also for some reason, the ban was applied to the mw2 open beta version of the game and not the main game, not sure why but either way I didn't cheat on the beta or the main game, why would I, there's no reason to. So this ban really came as a shock to me. I tried appealing this ban on the Activision ban appeal support page and I was slapped with the same automated reply that everyone else gets with this same issue. So to sum it up I bought mw2 for £60 and played it for 120 hours relentlessly, just to get banned for something I didn't even do.

The only cause of this would maybe be from verifying my game files after a crash which seemed to be happening more and more. (I noticed the ban a few hours before the 6 pm launch of mw2 season 1)

I was permanently banned from playing Warzone 2.0 on 11/19/2022 for what they allege was for "Chimera Rhino". I do not know what this is. I played the game for only a few minutes earlier in the day, Came back to play again, my connection appeared to glitch out, and then I was banned. I sent an appeal and got an automated response.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize, I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Account linked to [protected]@hotmail.com

Dear Sir / Madam,

In relation to the email sent at xx:xx on the 19/11/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" and that my ban will not be overturned is completely unfair for someone who has paid $65 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating and I have been playing COD since 2007. I not a heavy duty gamer as am I working on shift which I play the game at odd hours.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Kind Regards

Shateesh

Unlawful ban on Steam account. Got banned on early access that i bought from steam. I played singleplayer only and when the launch day hit, I launched the preloaded game on 27.10.2022. instantly got banned a message pop up saying you have been banned and caserma_rhino code. It seems like your anti-cheat has banned me for using integrated file repair tool on steam when the game crashed. I have appealed my ban but got the automated answer about not overturning the ban because file manipulation or cheating. You have not provided me with any support on behalf of this issue regarding thousands of paying customers

Dear Sir / Madam, In relation to the email sent at 10:24 on the 11/17/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" and that my ban will not be overturned is completely unfair for someone who has paid 139,99$CAD for the game and has never run any type of cheating software on my PC or any PC for that matter. Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2. Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing. To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session. Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for 139,99$CAD as the Digital content I paid for is not fit for purpose. If no answer we might have to figure this out in court but I hope we don't get there... Kind Regards, Anthony Joncas

I was falsely banned 3 days after MW2 released and my appeal was denied within a few hours. However I have not been able to make contact with anyone from Activision for over 2 weeks now. The ban appeals are obviously automated and their anti cheat has been false flagging innocent consumers like myself who spent $100 on the game.

Activision ID: Party Man#4248824

Activision, please stop turning a blind eye to tens of thousands of consumers who have paid for this game and were falsely banned.

Hi there,

I am writing you because I got banned earlier this morning for Warzone 2.0 and Modern Warfare II.

This is my case number: [protected]

My e-mail associated with the case: awesome.[protected]@gmail.com

My Activision ID: Brooncheck#5973865

My legal name: Bruno Papic

I do not cheat, I have never cheated and I have never been banned. This is outraging. If you check my account you will see that I have never had issues, or even been shadow-banned. I am a normal competitive player who likes this game since childhood.

I know this is also a huge issue where lots of players are getting wrongfully banned.

I hope you will unban me, otherwise I will be forced to proceed this legally.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund as the Digital content I paid for is not fit for purpose.

With kind regards,

Bruno Papic

I have been wrongfully perma-banned by Activision. I played the new WZ2.0 for less than 3 hours and got kicked mid-game with an alert that my account has been banned. Mind you, I had been spectating my teammate for almost 5 minutes. I hadn't played a game with over 5 kills and have 0 wins,

This is a VERY wide-spread issue after doing less than 10 minutes of research and has tons and tons of false-positive Ricochet identifications causing thousands of innocent and loyal customers to be, quite literally, robbed; with no method of recourse.

Activision has not done anything to remedy the issue, they don't take their ban appeals seriously and their customers are nothing more than a bottomless pit of money to them. Meanwhile, there is SO MANY REAL CHEATERS in the game still, ruining the experience for everybody still a year later after Ricochet's launch and the ones suffering are the innocent, die-hard fans that have treated COD and its series of games with the upmost respect. If swallowing a $110 pill after putting 200+ hours of camo grinding in multi-player to prep for yesterday's launch is something that can be disregarded by Activision, then I think the community needs to re-consider the amount of support we give them. Not to mention the [likely] hundreds of dollars spend on in-game purchases and 2000+ hours of game time from WZ1 on the SAME ACCOUNT. All of my game purchases, all of my in-game purchases, all of my hard work and grinding has literally gone down the drain without the bat of an eye or a sliver of sympathy.

PLEASE remove this BAN from my account until Activision can rectify their own issues. The appeal process, from my understanding, is a joke and there are huge legal strides to get Activision to answer for the millions of dollars they are stealing from their customers without any level of arbitration or understanding. We are talking about ROBOT CUSTOMER SERVICE and BLATANT SCAMMING. This is illegal and should be treated as such.

November 16, 2022. I have just downloaded warzone 2.0 on steam and as soon as I launched the game it gave an error saying I am permanently banned and I have yet to even play the game. activision id: xxcallmeumarxx#7379719

Dear Sir / Madam,

In relation to a notification without an email on my blizzard account stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" and that my ban will not be overturned is completely unfair for someone who has paid $100 AUD for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Kind Regards

Alan Ian Craggs (activision ID - Cragalo91)