Activision
reviews and complaints

The bug is in playing campaign and also multiplayer. I use a PC to play MWII which is of course is in range of its specs like rtx 3050 and i5 11th gen. The screen flickers a lot or freezes randomly even with a stable network connection. In campaign after a few min the shader warning appears and the game freezes and flickers multiple time and then other windows showing that the "MWII application has stopped responding". I tried everything like reinstalling the game, updating drivers, reinstalling windows 10 and "scan and repair" the game. But after all, the problem still occurs, and it seem like it's a bug problem, so I decided to report it here. Please fix the problem as soon as possible and this game is my first COD game in my life. Maybe the first impression of the game to me was not as good as expected but i still believe that after the solution, I might be able to enjoy the game. Thank you

I want my account looking into ASAP I have a 1.68 kd have had my account since verdansk and last night I was shadow banned and now can't play its totally unfair! I have never cheated on this game and don't think it's fair it could take over 2 weeks to sort out.

CompleX_SlayeR#2864500

www.lloyd08@live.co.uk

I have been writing emails to Activision for days now, and it's to the point where they are not even responding, as if they are purposely ignoring me. I even emailed them today, and how do I know that they are ignoring me? Well I wrote them a week ago talking about my account being constantly shadowbanned, and it was answered almost immediately with a scripted email that all reps send. I did another one about two-three days later, and it was answered immediately with the same email basically lol. Now I am emailing them, and no one has been responding for days where. I had to close my case and open a new one because no one is responding to the old one and guess what? Still no response from them even with the new case. To talk about how it started well in early September around the 13th I had a 37-kill game in Fortunes Keep which was over 3 weeks ago, I noticed the shadowban the next day, its funny becasue when I was shadowbanned early in the year it also happened when I had a 38 kill game on Fortunes Keep like I guess I cant go crazy on Fortunes keep or rebirth for that matter or I'm cheating. Anyways when the restriction was supposedly lifted I played, and in the SAME DAY, ONLY 4 games later, I was shadowbanned AGAIN and that happened when I got 18 kills. Now every time I get 18 kills, I get disconnected from the server as if I'm banned or shadowbanned. Now, the funny thing is when the restriction was supposedly lifted, I played about four games, and the fourth game was the game I got 18 kills, and that is when I got shadowbanned again supposedly. I say supposedly because it leaves me to believe my restriction was never lifted because the rep mentioned that this happens because the of the fact you are shadowbanned, which now clearly shows I would have been shadowbanned for over 3 weeks now, creeping up on a month time-frame. Think about it truly, if I get disconnected from the server and it is a shadowban issue like the rep states for the 18 kill disconnection then how has my account ONLY been under review for one week when it has been happening for over 3 weeks straight. Check my COD tracker at DontPanix#11394 and you can clearly see this problem happening for over 3 weeks consectively so how is it ONLY been under review for a week. And if that is the case, where my account has been under review for only a week then why have I been getting disconnected from the server after 18 kills for 3 weeks straight? I didn't even play for some days because I do not enjoy playing in rage hacking lobbies but I'm so addicted to the game that its the only thing I can play because everything else does not work or I'm there all day waiting. So can someone PLEASE help me understand the logic here because I'm surely not dumb, nor do I believe any members of Activision are, common sense may not be present in some cases but I do not think anyone is incompetent at whatsoever. I have talked to Activision over and over about WHAT CAN I DO TO STOP THIS FROM HAPPENING because I am not trying to get my restriction lifted to be right back at square one constantly. Swagg, Biffle, Aydan, Huskers, and even cheating [censored] Nadia so on and so forth are not the only people who are capable of high-kill games; it's just called practicing, which doesn't pay off obviously because when you practice to get better you get punished for it as if I'm supposed to stay sugar honey ice tea at the game([censored]). Anything you practice in life, you will eventually get better at until you master your craft, whether it's gaming, cooking, sports, acting, writing, singing, you name it, they all have the same damn concept, the more you practice, the better you ultimately get. So, I don't know what you guys want me to do seriously like I'm sorry I am not bad at the game truly, but the way Activision reps respond just sounds the same while they copy and paste the same scripted [censored] email about if infractions are found blah blah blah, which I keep saying I am not worried about because I DO NOT cheat at the game like it's not that serious, really it is not. Just to be clear I am not yelling I am just empathizing certain words so you get the importance of the matter. I understand for you guys it's just a job, and some of you guys are not passionate about it I get it, or you not passionate about your customers which because the level of customer service is terrible I am sorry, I absouletly adore you guys games but regarding help services its just shouldn't be expected from a big organization such as yourself. COMMUNICATION is everything and you guys have the worst way of going about it, I mean look what I have to do just to get help lol its sad. I have NEVER IN MY LIFE written a complaint about anything but for you guys I have too because we literally have no way of contacting someone with real -time help. Everything is wait wait wait. Not to mention on the support website you create a case, and more than half the time you can't even respond back to the support email because they close it on you. You can't write everything you want in your initial message due to a sizing format, and then after the first message they close the case without any back and forth communication. They dont ask you if there is anything else I can help with, like they dont do anything but hurry up and end your case to move to some other person to give them the same treatment. This seriously shows the level of passion and respect for the customers the support team has. Not to mention the customers are why any business thrives and last from start to finish so to X out the main factor of business and treat them poorly says a lot about the company. First impressions are always everything and Activision has a bad rep for this specifically when it comes to any situation dealing with common people like myself who arent important enough to be noticed by a big company so instead I become a nuisance, or someone who is constantly complaining when all I'm asking for is for fair treatment and some decent level of customer service. It doesn't have to be extraordinary even though it should be due to your organizations status but is not even sub par of that which is just terrible. I mean you make a product to sell to the public which is the customer right and the same customers blessing you is the same ones you turn your back on, not all but MAJORITY of them, UNLESS it's a team member or a streamer bringing you guys more revenue. ONLY then is when customer service is out of this world I bet. We little commoners do not mean [censored] to yall because it shows. Actions speak way louder than words not to be cliche here but it does and everyone can agree to that but the support team does neither lol. They just send scripted emails and on to the next case. A BIG name streamer can be banned and or even shadowbanned and that problem can be resolved within a day for some people, not all but some. They get immediate help, with all the Activation amenities included like air conditioning, WI-FI, jacuzzi, etc, and yes I am being a smart [censored] but at the end of the day you guys know what I am getting at. Whether you want to admit it or not we all internally know the deal as we are all men and woman and definitely know how to take an obvious HINT no matter how you try to fabricate it with fluffy words to sound good to the ear, we can all truly see with our eyes that the team members dont give a crap because we regular gamers get the [censored] end of the stick constantly and just have to deal with it, or get banned with no REAL reason besides the game picking up anomalies, like the only anomaly the game is picking up is a person who is gotten better dropping high kills games. I can drop 20 kills easily and did nothing is detected from the game anomalies, then moment I start reaching 30, or 40 kills (I never got 40 yet, still grinding for that) is the moment the game starts picking up all this crazy stuff because someone like me couldn't and shouldn't be able to do that right lol? Nonetheless, no one is, helping, and team memeber is responding to me. That last rep which was two days or three days ago, told me my account has been under review for a week but that's a damn lie because my account has been shadowbanned before the Modern Warfare 2 Beta which I didn't even play because of this situation. So basically yea I just preorder a 100-dollar game and couldn't play it no big deal right I mean its not like I wanted to anyway, kinda hints the reason I preordered rather than buying when it came out but it's cool. Still, once again my account was banned BEFORE the beta and is STILL shadowbanned, which is way over the 2 weeks span. LITERALLY, no one wants to help like NO ONE, and it baffles me that a billion-dollar company has some of the worst customer service available. No actual real-time people, no live chat, and NO PHONE NUMBER, because the phone number you have to just reference us to the support site where this all began with cases and no responses lol, no customer service because it sends you back to main screen, I dont do all platforms of social media so my options are limited but if I have to contact a billion-dollar through SOCIAL MEDIA then CLEARLY something is wrong. We just send emails like we were living in the early 90s. waiting for a response that could take days or never even get responded too like my previous two case. I just do not get it. Sorry to sound frustrated, annoyed, irritated, and all the damn above, because I can't play a game I love to play, but I am sure someone if not almost every one on the support team has dealt with some form of [censored] service in their life, and knew how frustrating it is or was and that is even with a direct line to them, so IMAGINE the frustration when a BILLION-DOLLAR company has NONE of that just website forums like they are a courthouse or something. I know plenty of more important better thriving business with a multiple ways to reach via email, phone, online forums etc. How does Activision have none of that except support forums that do absolutely nothing please explain. I truly hope my problem gets resolved and I hope I do not get some salty [censored] support agent that read this and try to ban me permanently and lie about the fact there is something they found on my account when I know 1,000,000 percent there is nothing because I dont cheat, just to be spiteful because I am calling out the [censored] service I and many others received with this company. Complaints like this is important because it shows how some companies need to really reevaluate the way they service there loyal customers. I am not saying it is EVERYBODY's fault because EVERYONE does not know but for the few I have worked with that knew of the issue is the ones I am talking about and at the end of the day they represent your company which means they are ambassadors of your company, so how they portray themselves is how the company will be portrayed and once again that's with anything in life right. Perception is not always right but I'll be damn if 90 percent of the time it is as well.

Hey guys im wondering if your able to get in touch with activision for me please ? ive been shadowbanned 4 times now, last one lasting 15 days got out of shadowban Friday lunch 12pm and now saturday 12pm i am shadowbanned again in under 24 hours and i cannot get an answer out of them im hoping you would be able to help please

this is a mess i cant even play the game theres no third party software they keep unbanning my account but i cant even play the game for longer then a day or i get banned

So about a month ago. My account was banned for "manipulation of data". I played two games before I went to work and everything was fine. I got off kind of late and i wanted to run for a bit and grab some content. I open battlenet as usual and it says my account is banned. I started doing some research and from the activsion they said they send a email on why you are banned I never recieved an email until I file to appeal the ban. which stated why I was banned. I'm still really confused as to why I was banned to begin with. I've never been shadow banned, zero strikes on my account and if you check my stats they're pretty average. After that account got banned a made a new and it was instantly shadow banned, and after a couple of hours they banned that account as well.

I have been shadow banned for over a week because I made a new account and had a 5.50 KD. Now, since every game I play is nothing but legit hackers and not skilled ones it has dropped to a.85. I have emailed multiple times and nothing. I am a streamer and this has made me quit because its not fun when I die to half the lobby with aimbot and wall hacks. My Activision ID is PHOENIXDUST0#1258125. Please fix this and let legit players play with other legit players and not no skilled hackers. Thank you.

When I try to unlink my account on the website, all I keep getting is a server error and it won't let me do anything at all. I try to call but, can't reach a single operator and clearly do not know any 7-digit extension to someone who can help me get my account unlinked. I hope that we can get the phone lines back up and running because this is fairly frustrating.

My activision account is linked with my ps4 account bc i play on my playstation. But when i got my pc, i tried playing warzone but it wouldn't let me bc I wasn't logged into my account. So, it asked for a activision account but i didn't have one. so, when i went to the activision website. i logged in through my psn, it said some other person's email. So , I just want my account back so i can play on my pc please help.

So I can't do anything with my activision account. I can log onto it, I'm on it on modern warfare for my xbox but I can't link my battle.net account to it because somehow the email that needs verified for it NEVER EXISTED. A while back I changed my name from [edited] I think and then from [edited] and somehow in that process it made a whole new account with the email [edited] and that never existed cause my email is [edited]. I think during that time I was trying to gift my friend the pack I had with the mortal anguish sniper, and something must've got screwed up in the process/ I have so much money in packs from this game and I just want to be able to play with my friends on my gaming pc i just bought. I really want to play but I have alot of time and money invested in it from when we would play on xbox and I don't want to lose it.

ALSO, I tried just creating the email on yahoo that it said it was to see if i could get the verification email but that didn't work either. Please I'm begging you can you just get this sorted out for me I really want to play on pc.

Hi there ever since i updated yesterday evening all mulityplayer games have had a lot of game lag to the point i go backwards more than i go forwards and when i chuck any type of granade of fire bottle it explodes on me or sets me on fire what is the issue will this be fixed and how long will i have to wait this game is becoming unplayable and im wanting to uninstall and never spend another penny on activision and ive brought every battlepass from the start

My Account got Banned in Call Of Duty Warzone.

I dont have any software that can change the way I play Warzone.

I only play during the weekends due to working 2 jobs.

I play warzone to get off the stress I go through week on week.

I played Satuday morning only to get banned saturday in the afternoon.

I'd like my account returned to me in the same state it was.

My activision account was hacked I had to retrieve it back through email to sign back in and see I was perma banned I have multiple days played and alot of transactions in the cod store I spent money on skins and grinded every gun there is no way I can make another account it wouldnt be worth it to restart please help overturn the ban I have already appealed the ban the appeal system just doesnt work or care my account id is player1#8905876 please help with this mistake for it is unjust and my account was compromised for weeks before I signed back in and id really like to play again please

I have been playing this game since 11/2021..I have never used anyone else's name or ever downloaded any software or have ever used anything that would give me an advantage over other players.. After playing the night before...I wake up the next morning to play and it says account banned? I never received an email from anyone saying something looks weird on your account? or suspend me until its gets figured out that someone hacked my laptop..I still don't know what was done..Every skin or bundle i have ever bought was with my CC and used the same one every time...Now they stole my account and money.. I know they are smart enough to see there is no pattern of abuse..they can check my laptop i never did any data manipulation as they say ever... I don't even know what even means? Unban my account or pay me back all the money I spent. I also paid for the new COD on the same CC that I always use. I made another account that they can check to see... Now what idiot tells you I made another account? one that doesn't cheat? You are punishing me for something i didnt do

I was permanently banned on call of duty modern warfare / warzone without an email or first offense. I do NOT cheat and NEVER will cheat; I believe that cheating takes all the fun from the game and the people playing the game. I have tried to contact Activision in several ways and multiple times, I never seem to get anywhere. I also have been shadow banned on call of duty vanguard, I do not see why this is happening and no one on the other end to make sense. Saying i was using unauthorized software, well i want to say if that was the case then i do not see a list of either approved or unapproved software, which leads me to maybe a lawsuit?

Hi, my account was recently permanently banned and I wasn't cheating...I think i may have been recently charged with guilty by association. In a day when you can meet and play with random kids how am I supposed to verify if they are cheating or doing something not allowed. I can't create a new account because of the phone number link. I'm also upset that all the money and time I spent unlocking guns and operators is gone. I would like someone to help verify that i wasn't cheating...should be easy if you look at my gameplay, and get me back online. The only way for me to create a new account now is to pay for some illegal software. I can't believe I am the only one this has happened to so it leads me to believe there are a lot of kids out there who just buy the cheats and rage hack because your program is so bad that it bans legit players. I'm a 30 year old dad who just enjoys playing the game when I'm not spending time with my family. Please help. Noticed my account was permanently banned around July 20th.

So I've been waiting for a long I've been waiting for 5 months because I got a new storage thing extended storage yesterday I wanted to start downloading my modern warfare it keeps saying copy and add-ons after for two days I don't know what to do like I need really help I really want to buy some stuff buy a lot of stuff you know I haven't played it in over 4 months I just need to contact me back somehow I don't know I never did this before this keeps saying copy and add on I don't know what to do

HI so I tried loading up my call of duty warzone yesterday at around 7:30pm Hawaii time and it said I am permanently banned. I'm just wondering why I was given a warning or why I got banned I've never cheated or anything. I would like to know why my account got banned please and if you guys can't do anything about it can you tell me how I can play COD again.

To whom it may concern

On the 29th June I received an email alert to say my email had been changed, I tried to access my account to verify this but was unable to do so as my account had been compromised. I contacted the Blizzard team to recover my account but in the time that it took for them to block and restore my account a person called (snakeykiller#4404968) had hacked my account and was using it to which my account was banned. I did raise a ticket to Activision in regards to this and during the next few days I received no contact in regards to this other than today to say my account now was permanently banned.

To say the least I am not happy about this as my account was clearly compromised as I have ticket to Blizzard and all the email which I was sent during the recovery process, I understand you have measures in place to stop hackers and cheats, but having a look at my stats and account since 2019 I have not once been involved in any such thing, I have worked hard to get the weapons and addons I now have and feel that the ruling has been harsh. I am willing to provide photographic proof of ID as well. Any help or contact in regards to this matter would be very grateful. Hacked email [protected]@gmail.com battletag IstSgtKarlA. New email [protected]@gmail.com same tag

Many Thanks

Keith Reeve

In June of 2021, I received an email from Activision stating that I had changed my login account ID (email address: [protected]@frontiernet.net). It provided a link stating that if I did not change my account ID, to click to link to correct the issue of my account being stolen by a hacker. The hacker changed my login ID from [protected]@frontiernet.net to [protected]@MTLEGEND.COM. In the game Call of Duty Warzone, my player name is SGT_SLADE#7239469. However, the instructions on the Activision site did not work to correct this issue. I tried sending emails to Activision and leaving messages on their sites, but got no response. After several months I tried again, but this time used a different reason on their site as to what kind of issue I was having. This time, I received emails from Activision instructing me to try certain procedures, none of which helped me to recover my account from the hacker that stole my Activision account. There were several email exchanges asking me to try again and to send them screenshots and videos of what I did, which I did, but the procedures still did not work. I begged them to call me and furnished them with my telephone number, but they said that they were not allowed to call. I believe that a phone call would have helped to solve the issue. Finally, I asked them to please just change my account ID back to [protected]@frontiernet.net and reset my password, but I got no response. The emails ceased and they refused to communicate with me after that. My Activision Case # was [protected].

The email communications between me and Activision are shown below:

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I can't link/unlink my accounts [ ref:_00DU0HMgw._5004P1gP89G:ref ]38

Yahoo

/

Sent

W2C Player Support

To:

[protected]@frontiernet.net

Thu, Oct 14, 2021 at 8:53 AM

Hi Robert

I'm Roger, Hope you're having a great day!

How unfortunate to hear you're having troubles with your account. I'll be more than glad to find a possible solution for you, so in this case, we need some information to try to sort this out:

Did you fill out the form to recover the account? If so when?

Could you please share with me the case form number?

In case that you fill out the form already, we have to wait at least 10 days for an update, we're currently into this and hopefully, we can solve this for you, please keep in mind this time is for the investigation, this process the team will try to recover the account and prevent this happened again.

However, if you didn't fill out the form, please reply to my email with this information, so we can start with the form and hopefully solved this:

Could you please share with me the new Activision ID, email, and Gamer tag linked?

When did this happen?

Did you have any video showing the old account? Maybe some picture?

Did you have the companion app?

Did you remember the old Activision account name?

Feel free to get back to us by replying to this email with this information and I'll be happy to help you, Robert.

Kind regards.

Roger C.

ref:_00DU0HMgw._5004P1gP89G:ref

[protected]@frontiernet.net

To:

W2C Player Support

Tue, Oct 19, 2021 at 6:49 PM

Hello Roger,

Thank you for responding to my request.

In answer to your questions, here is what I know.

1. Did you fill out the form to recover the account?

Answer: If the form was a part of the recovery process, I apparently did not get that far, as I could never get past the part where I unlink my account.

2. Could you share with me the new Activision ID, email, and Gamer tag linked?

Answer:

NEW ACCOUNT: Activision ID: rppecora#3388848

Email: [protected]@frontiernet.net

Gamer Tag: SGT_SLADE

3. When did this happen?

Answer: June 8th, 2021

4. Did you have a video of the old account?

Anwer: No

5. Did you have the Companion App?

Answer: Yes, and it still appears to be linked to the old account. as it shows current gaming records

6. Did you remember your old Activision account name?

Answer: According to the account still linked to my Playstation on Warzone, the Activision ID is SGT_SLADE#7239469. It used to be associated with my email of [protected]@frontiernet.net, but now the account info says the associated email is [protected]@MTLEGEND.COM.

Thank your for any help you can give. Feel free to call me at [protected] is you need to discuss the issue.

Regards,

Robert Pecora

729 Russell Strausse Road

Cookeville, TN 38501

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Thu, Oct 21, 2021 at 9:36 AM

Hi Robert,

Good day. Thank you for reaching us back. Thank you as well for the information you provided.

It appears to me that your account was compromised. I may need to have your case forwarded for further investigation and suggest solution

to restore your account.

Please keep this case open for updates. Thank you.

Best regards,

Arlyn

Activision Player Support

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Thu, Oct 21, 2021 at 11:39 AM

Thank you for your attention.

Regards,

Robert Pecora

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Sun, Oct 24, 2021 at 11:56 PM

Hello Robert,

Good day. Upon further checking, you can log in to Activision account, SGT_SLADE#7239469, using your PSN account credentials or log in details and

submit the account recovery request from there using this link; https://bit.ly/3kMDrwp

I hope that was clear.

Let us know the case number, which should start with number 5, for our reference.

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Mon, Oct 25, 2021 at 3:14 PM

For clarification, my hacked account, SGT_SLADE#7239469, is the account that I cannot access, therefore I cannot do what you ask. This account is the account still linked to Warzone via PSN, and since I cannot access this account, I cannot unlink it from Warzone/PSN.

My new Activision account that I recently created is [protected]@3388848, which I can access, but it is not linked to my PSN account.

Please feel free to call me at [protected] to discuss.

Thanks,

Robert Pecora

SGT_SLADE

Cookeville, TN 38501

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Mon, Oct 25, 2021 at 3:15 PM

PS: My Case # is [protected].

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Tue, Oct 26, 2021 at 4:38 PM

Greetings!

The desk that you forwarded me to was trying to send me to the self help page for account recovery, which, as I said before, I cannot do because I cannot log into my hacked account to unlink my PSN account from Warzone.

For clarification, I think that the new account that I created is actually for [protected]@3388848. The email ID is the same as for my hacked account which is [protected]@frontiernet.net.

I find that not being able to verbally discuss this issue is leading to misunderstanding on my part, perhaps. So, if you can, please call me at [protected]. Maybe then we can get this issue resolved in real time.

To recap on my issue, my account for SGT_SLADE#7239469 associated with email [protected]@frontiernet.net was hacked and my email address was changed to [protected]@MTLEGEND.COM. Since then, I have been unable to login to my account. however that account is still linked to my PlayStation account in Warzone. Since I cannot access that account online I cannot follow the account recovery process that requires me to unlink my account before proceeding with the process. whatever you can do to help me recover my account I will appreciate.

Thanks, Robert Pecora

Case # [protected]

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Wed, Oct 27, 2021 at 4:08 AM

Hi Robert,

Thank you for getting back to us and we would like to apologize for any delay and inconvenience.

When submitting an account recovery request, since you still have access to your PSN account, you can use that to log in and submit the recovery request. If it asks you to unlink your platform accounts, you can actually skip that portion. The account recovery team will be able to validate your request if you're contacting them using the affected account.

Once you've submitted the request, please get back to us with the Account Recovery number that starts with the number 5.

Let us know if you still have any questions.

Regards,

Mark B.

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Sat, Oct 30, 2021 at 9:17 AM

Mark,

I DO NOT have access to my hacked account, therefore, I CANNOT log into it. My hacked account is linked to my PSN account. In following the Account Recovery process on your site, I created a NEW account, but could not go any farther in the Recovery process because I could not unlink my old account.

If you would please call me at [protected], we could probably resolve this much quicker.

I am having to answer the same questions over and over, and it is getting pretty old.

Thank you for your attention.

Regards, Robert Pecora

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Tue, Nov 2, 2021 at 9:59 AM

Hello Robert,

Thanks for the feedback. We apologize for the delay.

By the way, I am Vladimir from Activision Support.

In order to keep helping you on this situation, could you please provide the following information? :

• Apart from your PSN ID, what other accounts do you own? For example, Xbox, Battlenet, other?

• Could you please provide all the unauthorized accounts you are aware of?

• Was the password changed?:

• Do you know by chance when your account got compromised?

We would appreciate this so we can confirm the information and do our best. Thanks in advance.

Regards,

Vladimir F.

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Sun, Nov 7, 2021 at 12:40 PM

Vladimir,

In response to your questions:

• Apart from your PSN ID, what other accounts do you own? For example, Xbox, Battlenet, other?

ANSWER: None

• Could you please provide all the unauthorized accounts you are aware of?

ANSWER: While in Warzone, when I look at the Activision Account info, the Associated Email is now [protected]@MTLEGEND.COM instead of MY email address of [protected]@frontiernet.net.

• Was the password changed?:

ANSWER: The Password AND email address was changed.

• Do you know by chance when your account got compromised?

ANSWER: Yes, I received an email from Activision on June 9th stating that my email addres was changed.

Thanks,

Robert Pecora

Cookeville, TN

[protected]

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Mon, Nov 8, 2021 at 1:12 PM

Hi Robert,

My name is Mercedes from Activision Player Support.

I understand you can't to recover your main account, and I also know you don't have access to your original ATVI account. But do you have access to your PlayStations profile? If you do, you can access your Activision account to fill the Account Recovery form by following the next steps:

1. Go to https://bit.ly/1IEKImV

2. Go to the Account Recovery form page https://bit.ly/3kMDrwp

3. Click on the PlayStation icon

4. Sign in with the PSN credentials

5. Fill the account Recovery form from your original account

And let us know if you are able to log in.

If you are not, I will send your case to a superior team immediately.

In the meantime, I'll be waiting for your reply.

Take care and be safe,

Mercedes G.

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[protected]@frontiernet.net

To:

W2C Player Support

Tue, Nov 9, 2021 at 10:02 AM

I do not know what I am doing wrong, but when I complete Step 4 above, I do not see anything about an Account Recovery FORM.

If you would PLEASE CALL ME at [protected], I'm sure that we can get this thing done quickly.

Thanks!

Robert Pecora

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W2C Player Support

To:

[protected]@frontiernet.net

Tue, Nov 9, 2021 at 2:07 PM

Hi Roberto,

I'm sorry, that's my bad, I will specify more. I wish I could call you but right now we don't offer that form of interaction.

Once you're logged in, you should go to the search bar of the support page, and search "Account Recovery", please check you're logged in while being in that page.

As a reference, this is the Account Recovery form link:

* https://bit.ly/3kMDrwp

Let me know if you're able to fill the form.

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[protected]@frontiernet.net

To:

W2C Player Support

Tue, Nov 9, 2021 at 6:22 PM

OK, I am logged in and I am at the Account Recovery page. This is the page that tells me to create a new account, link my PSN account to it, and then go to Step 2. However, I cannot start Step 2 because I cannot link my PSN account, which is still linked to my hacked account. If I try to start Step 2, I get message, “ We did not detect any platform accounts linked to your new Activision account. Please link all of your platform accounts..

Is there any other way to get this done?

BTW, when performing the search for Account Recovery on the Support Page, it responds with “No results. Please try again.”

I don’t have to tell you that this is driving me CRAZY.

Thanks,

Robert Pecora

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Wed, Nov 10, 2021 at 5:24 AM

Hi Robert,

Ok ok, I know it has been quite a journey, let's try to make it as smooth as possible from now on.

There is no need for you to do step 1, you should go directly to step 2. You'll be wondering: Why?. Because the form must be filled from your hacked account. Correct me if I'm wrong, but when I asked you to sign in with your PSN credentials, you were able to log in right?

If I'm right, you have to be logged in with the account that has the bad actor and from there fill the Account Recovery form.

I'll leave you again the link bellow for you to have it close by.

- Account Recovery: https://bit.ly/3kMDrwp

Let me know if now you're able to fill the form.

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Thu, Nov 11, 2021 at 7:19 AM

1. Do you understand that the HACKER changed the email address and password to my HACKED account, so I CANNOT ACCESS MY HACKED ACCOUNT? How do you expect me to access my HACKED ACCOUNT? If I had access to my Hacked account, I would just simply change the password, but I DON'T HAVE ACCESS.

2. Because I CANNOT ACCESS MY HACKED ACCOUNT, I CANNOT unlink my PSN account to my HACKED ACCOUNT.

3. Following the Step 1 directions, I am supposed to create a NEW Activision account and link my PSN account to it. But, because I cannot link my new account to my PSN account, I CANNOT DO STEP 2.

4. On my new account, if I attempt to skip Step 1 and do Step 2 as you suggest, I get the following message: "We did not detect any platform accounts linked to your Activision account." Therefore, I cannot access any FORM.

If you are trying to get me to quit playing Call of Duty, just say so. I am getting very frustrated and am on the verge of quitting everything Activision. That would be a shame, since I have played every COD game since COD 1.

Regards,

Robert Pecora

[protected]

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Thu, Nov 11, 2021 at 7:43 AM

Hi Robert,

Thank you for letting me know how you feel.

Now, please inform me, have you tried logging in with your PSN credentials? (In the log in page of Activision, below you can see all the first party platforms). I have attached an image, where I specifically show you the PSN icon, you should click there, and put the PSN credentials of the account that is linked to the Activision ID you are trying to recover.

Please, do that step, and take a screenshot after putting your credentials to know where the webpage is taking you, and share it with us.

I'll be waiting for your news.

Show original message

PSN log in

.png

31.5kB

[protected]@frontiernet.net

To:

W2C Player Support

Thu, Nov 11, 2021 at 8:36 AM

Here is my screenshot:

Show original message

Screen Shot 2021-11-11 at 8.23.46 AM

.png

2MB

W2C Player Support

To:

[protected]@frontiernet.net

Thu, Nov 11, 2021 at 1:01 PM

Hi Robert,

Thank you very much.

Great! It seems you're logged in, please go to your profile information, and take a screenshot from basic information and share it with us.

I'll be waiting for your reply.

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Thu, Nov 11, 2021 at 1:08 PM

Please see the attached screen capture.

Show original message

Screen Shot 2021-11-11 at 1.07.34 PM

.png

79.8kB

[protected]@frontiernet.net

To:

W2C Player Support

Thu, Nov 11, 2021 at 1:18 PM

FYI that this account that I have logged into is the NEW account, NOT my HACKED account.

Thanks!

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Thu, Nov 11, 2021 at 2:34 PM

Hi Robert,

Please send a video of you while signing in with your PSN credentials and getting into your Activision account that doesn't have your PSN account linked to report it to an specialized team.

To share a video with us, please upload it to YouTube as a public or private video and share the link with us.

Show original message

[protected]@frontiernet.net

To:

W2C Player Support

Thu, Nov 11, 2021 at 3:28 PM

Here is the link to the Youtube video.

Screen Capture Movie

Screen Capture Movie

Play

Show original message

W2C Player Support

To:

[protected]@frontiernet.net

Fri, Nov 12, 2021 at 2:11 PM

Hello Robert,

Thanks for getting back to us.

We appreciate you providing the details previously asked,, please take a moment to fill out our Account Recovery Form https://bit.ly/3kMDrwp and under the description part of the form kindly provide all your account info and case no. [protected] on the description part of the form

The information you provide will be sent to the Account Recovery Team so they can begin the restoration process. Account restoration is a multi-step process, but it begins with validating the account ownership and any associated linked accounts. Once the validation has been completed, we will begin restoring the linked accounts back to the original Activision account. During this process, we may require additional information so please keep an eye out for any correspondence from an Activision support team member. Once your account has been restored, you will receive an email with instructions on how to change your password and tips for keeping your account secure. We expect to have your account restored within 24 hrs. and we will notify you if there are any delays but please rest assured that our team is diligently working to resolve this issue for you.

Thank you for your understanding.

Regards,

Marge M.

Show original message

+9 from me, W2C, me

[protected]@frontiernet.net

...end up back at the Activision login screen. This login...

Wed, Dec 1, 2021 at 8:04 AM

[protected]@frontiernet.net

To:

W2C Player Support

Mon, Dec 6, 2021 at 7:45 AM

Dear Activision,

The new Warzone map is being released tomorrow, and I still to not have control of my hacked Activision account that is still linked to my Playstation account. The last instructions that you sent me was to log into my Activision account using the Playstation icon on the login page. However, as I described, when I try to use the Playstation login procedure, after entering the Google Authentication code, I get sent back to the Activision login screen, which does not have the Playstation icon for login option.

WHY IS THIS NOT WORKING? Since then, you have NOT responded to my queries and have seemingly given up on recovering my hacked account. Therefore, you have given me no option than to issue a complaint with the Better Business Bureau. I have dealt with this issue since JUNE and am sick of this!

Either you respond to this email IMMEDIATELY or my actions will be, at the very least, what is described above.

I expect to hear from you very soon.

I would suggest that your have your SUPERVISOR contact me as soon as possible at [protected] to discuss this issue.

Robert Pecora

Cookeville, TN

SGT_SLADE#7239469

Show original message

To

CC / BCC

When I try to log in using my Playstation account, as you described, after clicking on the Playstation icon, it asks for the Google Authentication code, which I enter using the Google Authenticate app, but after hitting Enter, it takes me back to the login screen again.

I can only log into the New Activision account, or log into my Playstation account separately, it seems.

Thanks,

Robert Pecora

Show Original Message

I am writing because I want to complain about the brutal measures taken against me in Call of Duty Warzone.

I am on the Autism spectrum, I'm also limited by health issues to few activities at the moment, one of which was Call of Duty Warzone which was up til recently a way I spent time at home online with friends. Not anymore I was permanently banned from it recently. To me this is unfair given the situation and circumstances. I really would like it to change.

Warzone has been rampant with cheaters and hackers for a very long time and while Acitivison says its improving, they player base doesn't see it. Hardcore hackers just keep coming back again and again in new accounts using new hacks and cheats to by pass the anti-cheat, while those of us who are legit players feel helpless.

Some of us like myself, kept feeling that the hackers were getting in our way of obtaining things you have to work for in the game such as all the cosmetic benefits from Operator Skins to Gun Camos, and other things that allowed you to express yourself in appearance in the game.

So we wound up taking a route we were told was safe using a simple unlock tool that gave us access to those things without giving us any help towards playing the game. I myself don't need any help. Before the hackers got out of control, playing legit I was a top 1% player, still was.

However, I wound up being caught by the anti-cheat and permanently banned from the game.

I tried to appeal being that I was using relatively harmless software to get what hackers were denying me. Was promptly and permanently turned down by Activision.

This to me is unfair, its because of the hackers I went with using this software in the first place, I should be given a warning and allowed to play without it. Far worse individuals get banned and use their means to get back into the game over and over again, yet I am the one getting shut out with no way back in, at least no official and legal way back in.

Moreover Activision until it gets a better grip on the hacking and cheating, should offer a way to buy access these things.

If Activision had offered a way to purchase the unlock of all the cosmetics from them I would have gone to that first instead of turning to 3rd party software.

Plenty of innocent players who do not play unfairly are getting caught in the crosshairs of being permanently banned from the game with no means of appeal or a chance for their story to be heard to determine if they are a pure cheater or if they were merely reacting to the situation created by others that Activision has allowed to continue.

I should be given a second chance before being permanently banned, I did nothing compared to some who use hacks to go int o the game and ruin it for everyone else. In short all I did was get access to things I felt I could no longer earn due to the hackers getting in my way, and I wanted access to the cosmetics I was being prevented from earning.

Those who feel they are unfairly banned should have a means of appealing their case and not being summarily ignored.

To me that just says greedy corporation, they got their money out of me and now they are going to deny me what I paid for.

I put a hell of a lot of money into it, whenever there was something I could buy from them I bought it, store bundles with gun blueprints and some of the cosmetics I bought them if I liked them. I didn't have to, the unlock tool gave me access to all of them, but I bought them anyway, because I am a legit decent player who was only using a 3rd party software option until Activision corrected the larger problem at hand.

I should be given a second chance, and if I am stuck with not being able to acquire things because of the real hackers, they should be working harder to do something about it, or giving us players who like getting access to things like cosmetics a means to get them other than what would take us forever to earn with hackers around.

I have seen many hackers in more than dozens of games get away with ruining the round for the rest and I have sat and spammed reports on those players to see them get away with no punishment. Yet I am to accept my fate when I have not been as bad as them. This is like execution for all doesn't matter if you are a thief or a murderer. To me it is flat out unfair and unjust.

Activision is showing a blatant disrespect for its player base by not being more discerning. Just because they make billions off of a game, doesn't mean they can mistreat a few hundred or thousand of their customers who are just trying to get around a problem that Activision is refusing to deal with in effective manners.

This needs to change.