ADT Security Services
Reviews and Complaints

I called to ask about adt — I had been dealing with another security company in the past. I was told I would be able to upgrade my current system for no out of pocket charges and have a monthly charge slightly larger than what I was currently paying but have better service. Someone would be at my home to install on feb 26 between 3 and 6. The person arrived at 4:30 and proceeded to assess the house. He then told me that we needed to convert to a wireless system and he would estimate the costs for me. An hour and a half later h e told me that for $493 outlay we could get the system he recommended. But we had to decide right then and there. We had dinner plans and so he said he'd wait for us to return and get to work on installing. He returned at 9:30 pm to install, but when I left the room he told my husband that we actually needed much, much more than he had told me. He left our house at 11:30 pm.
The next day he returned at 12:30 and explained that we would actually need to spend $1720 to get all that he recommended but he would set it up for 4 payments of $430. He took the rest of the afternoon to install and tried to add a few things that I finally refused. He then said we'd get a reduced bill if we didn't get the whole house alarm with flashing blue light on the exterior of the house.
I asked not to have adt have my credit card on record but to send a bill and I would pay by check.
Today I looked at my credit card bill and the entire $1720 was listed as was another charge for monitoring for $58. This is not what I was told.
My husband and I are 73 years old and I think this was a scam that takes advantage of us.
I called today to register a complaint and was told by a less than congenial agent that I agreed to it, so I had no complaint!
My first dealing with adt have been extremely negative. It is the kind of business that needs attention from attorney general office and bbb.
I hope you can respond positively to this.

Client # [protected]

I contacted ADT is January for a consultation for their services, they were recommended by a friend. They set up an appointment & had to take my bank account details & put a hold of $107 on my account. I don't know why I agreed to that even! So the representative came the next day & he went through the different options & I didn't like what was on offer so I declined the service. I was refunded the $107 but then they took 2 payments from my account. $30.30 on Feb 1st & $34.34 on March 1st. I called them & they say they have no record of these payments & I need to email them my bank statements to prove it. I just emailed them today . It's a disgrace that they can do this!

My husband and I were pricing a new security system as our contract with Guardian expires next month. ADT sales guy made it very easy for us to stay with Guardian Protection. He would not hear a word I said and had to repeat myself several times that we were just comparing prices until our contract is up. He was pushing and asked for my email address so he could lock in an appointment time for a serviceman to come out. He then proceeded to ask for a form of payment for the installation. I told him absolutely not and then I hung up. The next day my Outlook was bombarded with emails from everything you could imagine. Has taken me a week to unsubscribe to all the emails ADT sold my email address to. Do yourself a favor and go with Guardian they are very reputable and when I called to let them know we would be comparison shopping for a system they were cordial and said to just call us back if they want to discuss their services. ADT is nothing but a sales pusher now with no customer service.

(Adt: acct [protected])
On 2/1/16 with my permission, adt took $58.41 out of my account for my monthly service and $135.00 because I am purchasing the equipment and it was set up in installments back in november. After that, adt, by mistake took $331.50 out of my account that I neither authorized nor knew anything about until a few days later when I went online to check my account and pay bills. I call them and they tell me that someone in billing made a mistake, but they put a credit on my account so I don't have any bill to pay for the next 5-6 months. I tell them, no, I want the money put back in my bank account. This is adt's mistake, they should have immediately notified me and credited my bank account. They tell me they will credit but it will be in there in 7 days at most. Nothing else I can do. This week, I check my account, money still not put back in my account, I call adt, ask for a supervisor who promises me it will be in my account by today (Friday, 2/12/16). I check again and it's not in my account so I call adt again and this time they tell me that it's on a 15 day hold and it will be back in my account in about another week or two. This is crazy. Adt made a mistake, I get it, but why do I have to pay the penalty for their mistake and how can they get away with holding my money hostage! They keep pushing it back further and further. I think they want me to give up and go with the credit, but that is not going to happen. I am furious!

Anne mccaul

had my alarm system upgraded and additional beams installed in November 2014. Since then, i have had ongoing problems with the system. Everytime we activated the alarm system and left the premises, after about half an hour or so, the alarm triggered off, This has been ongoing and i have been reporting this matter countless number of times. Technicians had also come to attempt to repair the system on many occasions but, it continues to give us problems. This can be verified with the control room. This week, Portia Letsela sends me an sms informing me that she was going to deduct R8200.01 off my account, it being a long outstanding debt. I tried to get hold of her to discuss this but she was unavailable, I discussed this with customer services and they logged this on the system as to the reasons why i did not pay. Yesterday, the debit order went off my account without my authorisation and without even a single phone call to inform me of this. I refuse to pay for a faulty alarm system. I want the upgrade to be removed. I intend cancelling my subscription today and i am requesting R8200.01 to be refunded Or else i am taking legal action against ADT.

I am constantly getting phone calls from ADT trying to sell me a home alarm system. When I tell them I am not interested they keep trying to sell. I ask every time to be removed from their calling list but it does not help. https://www.adt.ca/en/home-security.html is their website. When I call their office all I get is the run around from person to person and then left on hold. When I asked to speak to a manager I get a phone recording to leave a message.

If you google "ADT Complaints", you'll learn all you need to know. I'm writing this review to add my voice to the number of complaints out there. They are misleading in their sales pitch, don't explain the terms of contract, and literally keep hanging up on me when I try to cancel. Never, ever give this company your business.

ADT broke the contract November-January. I wrote the company as asked to release me of my contract without penalties fees and have been ignored. In November I received notification the bill would be changed. I called and asked if they could honor the contract at agreed upon price a year and a half ago. I asked for my contract to be sent to me. A week later I received a notification stating "Dear Valued Customer" "We were unable to locate your contract". I did find my contract and it states if I write in a letter asking my price to be moved to the agreed upon amount and if it was not done then I can be released from my contract without penalties. I did write a letter with the letter stating they could not find my contract and with the contract agreement. I have tried to rectify the situation with two reps and a manager and all have given me the run around. One lady said she can reduce my bill to 29.99, when I told her I didn't want that and still wanted out of my contract she said I could wait to hear from a manager 24-48 hours later. Then later that night a nameless manager left me a voicemail, so when I called back, a new rep said they made the mistake and refunded me the money and that they could reduce my bill. Then I spoke to a manager Shameika Jefferys and she was saying I was rude and that ADT did not make a mistake and that I am not right. She said there is no way I can be released from my contract. I asked her to have her manager call me and she said that she would not. I then asked for her manager’s name and number- she would not provide a email or phone number. She gave her name but I have not heard from her yet. These people are super hard, talk over you, and try to do everything but admit that I did what the contract states. So annoying.

We just upgraded to ADT Pulse. We were told that the installation fee would be $21.25 as a "special" for being existing customers. We were also told that we would save money each month by upgrading to pulse and by paying monthly. We just received a bill for $99.00 for installation. The bill shows the $21.25 we payed, but now they want an additional $99.00 for the cell guard--that is apart of pulse. Complete misrepresentation! The monthly bill went up to $70.00 a month--15.00 more. I was on the phone for 30 minutes-talking to 4 people because no one could figure out the extra $99.00 charge. I feel completely hoodwinked by this company!

Gotta love sales people... Once they make the sale, then you are dust in the wind to them! We had our system installed a couple months ago... Had a heck of a time getting it to work, supposedly because it was the latest and greatest base unit?!? The technician was out here while we had a sitter over and could not get the pulse system to work... He went through different units, reset them multiple times and then said we needed to open ports in the comcast router... Ok, why? That opens security holes in our internet?!? So we need to make our internet vulnerable to hacking in order to make our home safe with the security system?!? Effing ridiculous... He got it all to work and we could access the phone app as well as see all the triggers on line at myadt.com. Then... Our router was acting up, so we had to reset it. Now the pulse has not worked since 12/4 and we cannot see anything on line nor use the phone apps?!?! What the hell are we paying for? Now we have to have a technician come out, were told there may be a charge and that he should not have to open ports... We shall see?!? The representative on the phone was rude and ignorant and did not want to hear what I was telling her had to happen when the technician was here... Because she knew best because the notes on the account told her so?!? The tech never even wrote notes about returning and getting the system to work?!? Dum-basses...

We have subscribed to this service since 2011 for my mother-in-law. Last week she had a problem with a transmitter making noise. She called ADT and was connected to a "customer service representative", who was anything but that. He was rude and, and totally unhelpful. ADT wanted $80.00 for a 15 minute service call, and $130.00 for anything over 15 minutes. She explained that she was 90 years old and on social security, he acted like he could care. She called to cancel service after the incident, and was met by other rude "customer service representatives". My wife and sister-in-law called today to cancel, since WE pay the bill, and they talked with the "customer service representatives" 4 times before adjudicating the matter, then they had the nerve to try and talk us into staying with this poor company. They are billing us for an extra month as 'you have to give us 30 days notice before cancelling'. NOW WOULD ANYONE WANT TO DEAL WITH SUCH A COMPANY. We have switched to Bay Alarm which has a much better rating and seems like better, more personable employees.

I have not been a client of ADT acc no;(EXE00001) for at least a year and a half. About 4 months ago i started getting SMS's saying that I have been handed over to a debt collecting company. I contacted the company regarding the collection and they could not give me any information or provide documentation why I owe the money as per ADT. I have requested via email, sms and phone calls to send me the relevant documentation so that we can resolve this matter. When I contact the debt collecting company they inform me that they have requested the documentation and as to date has not received any from ADT. I then tried to get the invoices directly from ADT but they could not provide me with the documentation as well and pass me back to the debt collecting company. The debt collecting company threatens me to black list me should i not pay! I informed them I can not pay should I have no documents and they can not proceed with legal action until this has been resolved.

Absolutely amazingly bad. 2 hours on the phone, on hold, transferred, hung up on during transfers...NO ONE seems to be able to be the right person to change my account address. I told them that the initial installation house was temporary and it was being sold soon, and they assured me I could move the equipment to my own house (I bought this for my mom's house originally, and we've since sold the house.) I cannot get through to them to cancel the billing on the original house, they LIED to me about the contract just rolling over to a new address (I am now on the line for a whole new 36 month contract...none of the previous months count now) These people are impossible to get a hold of, they only have customer service available for buying a product. Their service is HIDEOUS for existing customers. DO NOT SIGN UP WITH THEM.

I have been awaiting adt security kzn to come through and attend to additional work that needed to be done our on premises. Colleen chetty from adt is the sales rep who assisted me with a quotation which I accepted. Last week I called colleen as it was brought to my attention that adt had debited out account for the work which was not done. Colleen advised me that on the 25th september 2015 a job card was created and that in fact the work was done. I advised that it was not done. She promised to get back to me but instead I received a call from beauty in the technical department asking if their technician could come through the next day. I advised that we work during the week and i'd get back to her. I received a call from colleen advising me that she would ensure that the debit order that was loaded on the system for the work that was not done would be cancelled so no debit order would go off our account. On friday 2nd october 2015 the debit order went off our account, I contacted adt an asked for the manager vaughan pillay to contact me regarding this matter. Vaughan called me and advised that once the funds reflect in their account they would do an immediate transfer into our account. Yesterday I contact zodwa nkomo in their accounts department and she advised me that the funds were in their account and that she was awaiting the go ahead from their finance department to release the funds in my account. Today I emailed both zodwa and vaughan and was advised by zodwa that the funds would only be paid into my account on friday 9th october 2015. She advised me that there are procedures that needed to be followed. I have all my correspondence with adt on email where they have messed me around regarding this payment. Now they don't reply my emails. They haven't sorted out the faults at hand nor have they done the additional work needed yet they make me wait for my own money. They have loaded a fraudulent job card/invoice on their system just to ensure that their sales rep get commission? I have been advised that procedures were not followed when the job card was loaded on the system yet I must wait for these so called procedures for my money that was taken unlawfully... Disgusted.

Door to door sales is unsafe for both parties involved. That being said, adt sends 3 people to the doors of senior citizens living alone. Their sales people are aggressive, high pressure and rude. They will not stop talking and they will not leave short of having a door slammed in their face. Most seniors were raised not to be rude to people so this is hard to do. When I personally told them that I was not interested, I was told that my dogs could be shot or fed glass. This is not the way to get customers. I have used adt in the past and what I got was a phone call asking me if I wanted them to call the police! That certainly not keep a dog from being harmed. I will never use adt again. Not so much because their service was lousy but because of my experience with their horrible sales staff.

I called at to advise the keypad in our business had a warning light they said they did not know what was the issue and would have to send someone to take a lookt at it and earliest apt was next tuesday, this was on wednesday. The following day our alarm system is completely offline. I call them to explain our company has housand of doars of computer equipment which hilds sensitive information and we needed the business protected at all times. They told me cant have someone there till tuesday. I called again and spoke to someone and said they would escalate it and i would have an answer in 24 hours. Its sunday and still no call from adt. We spent thousands of dollars to keep our business secured because we thought there wre the bedt but if they are willing to keep a business compromise for a week. Then they are one of he worst security companies.