A&E Factory Service
Reviews and Complaints

Update on 11/20/09
The emergency part is also wrong. NOBODY contacted me after I raised the complaint to A&E Factory and Whirlpool.

Original complaint on 11/18/09
This is a compliant from an angry customer about your parts ordering system. Please take it seriously and give me a reply immediately. Otherwise, I won't purchase and will never recommend my company or my friends to purchase one more gas range from Whirlpool again.
The story started on July 11, 2009 when all the buttons on the control panel of my gas range "Whirlpool Gold" did not respond. After called in your company, I learned that it was out of warranty, and I had to call service company to have it fixed. Actually, my gas range was come with house that I bought two and half years ago. I don't expect the gas range to be out of order in such a short period of time. Then, I called A&E factory and scheduled a technician to come. The technician came and call the office to order the required parts but no one answered. Then, he asked me to direct order the parts from Sears PartsDirect. I placed the order # W992403 for the part # 9756506WH. I was told that it was in backorder. After 1 month, I called in and checked but it was still in back order. I called on 9/30/09 and made a complaint. Then, your factory committed to send the part on 10/25/09. When I logged in Sears Website to check the status, I was surprised to find that the order was canceled on 10/21/09, without a good reason.
I was frustrated and called A&E factory again. The technician came in and ordered the part for me. The first delivery was a wrong part with panel at left side while mine is at right side. Then, he ordered again, The second time, the part delivered is also wrong with wrong shape in the panel opening. The technician could not fit the part to my range. Finally, A&E factory placed an emergency order to your factory today for the part # 9756506WH.

My wife is mad at me about my poor follow up and too weak to raise complaints to Whirlpool. I am not supposed to complain to your company since I do not directly deal with your company. However, I think I have to voice out or my part will be at back order again. Every time, our friends come to my house for party but only to find my gas range is not working. I am really annoyed and my marriage on the edge to break. My wife complains me all the time that Thanksgiving is coming and we are going to have no gas range to cook turkeys .

Please check the ordering status of my part #9756506WH ordered from A&E Factory today 11/18/09. I deserve a response today. Otherwise, I will raise the issue to your TOP Management, even to your CEO and share the whole story about your service and quality with all of my friends in facebook, youtube, twitter, blog...

This is a warning to all consumers out there regarding A&E factory service. A&E is one of the least professional companies I have ever had the displeasure of working with. They are a large national company that has no idea what is going on from one call center to the other. They lied to me on multiple occassions about service appointments. They canceled appointments on me at 3 pm after I took work off for the day. There excuse on two seperate occasions was having employees sick and could not make it to the apointments. When asked why they waited until three to let me know this they simply told me that they were too busy to call sooner. If you call in to complain it does no good. No written record of your complaints will exist by the time you call the next day. if you want an earlier apointment they will lye and tell you that they sdechuled one for you then when they fail to show they will simply tell oyu that you never called and made an apointment and they have no record of it. They will not let you talk to anyone locally about problem, they will not compensate for lost wages, and they will not give written appologies. In short, please avoid this company at all costs.

Ben Leahy
Valparaiso, IN

The washing machine I bought 4 weeks ago stopped working. I called in the service support, and they sent a guy (3 days later) to fix the problem. The person who showed up was from A&E Factory Service. First he said I had no coverage, because I bought the washer and dryer 8 years ago, to which I said the models weren't made then, and showed him the receipt (as proof of purchase). After this he spent forever on the phone with the manufacturer. They also walked him through the process of testing the machine. After about an hour and a half, he says the circuit board is busted and needs to be ordered. So he placed the order, and said he would come back on Nov-5th to install it.

So I call up today, as no one shows up, and they tell me that he has scheduled an appointment for Nov-12th! And the best they can do is Nov-1oth! So essentially I have been out of a washer for over two weeks now, and the unresponsive and unhelpful staff (which I could speak to after about 10 minutes of hold) gave me essentially a big screw you...

All I have to say is, that if you're getting into support from these guys, run. They are rude, unprofessional, and don't know what they're doing.

I scheduled a Saturday appointment to have my dishwasher repaired. A part had to be ordered, so an appointment was set up for the following Saturday. The next late Friday afternoon, I received a very garbled voice mail message on my cell phone. I thought I heard "dishwasher, " but, although the phone line was fine, the caller made not the slightest attempt to be understood. He raced through his phone message as if the immigration officials were hot on his trail. In addition, his phone number was blocked, so I could not return the call at that moment. After returning home from work, I checked my paid-in-full receipt and called A&E Factory Service. [Note: They only list a national call center, so I could not look up a local number, even though they do have an address for their local, uh, experts.] A service man could NOT come the next day after all, I was told, and since I have to work the following Saturday, it will be at least a month a month since my initial call to have my dishwasher repaired. Considering my options, I asked to have my money refunded, and I would of course return the parts, but that would be impossible, I was told. How does A&E Factory Service manage to stay in business?!

I was directed to a&e by my home protection policy when my built-in Whirlpool oven ceased to work. Two weeks later I still don't have a working oven (and I DO have 4 children), I have two incorrect parts from Whirlpool and I have been told that I will not be able to use the self-clean function ever again. From the first visit the technician was telling me that it would be repaired faster if my husband could install the part once it arrived (after I had paid my $100 deductible). When the second incorrect part arrived on a Friday, a&e's call center person was rude, told me there was nothing she could do except to ask me to call back tomorrow, and offered to give me Whirlpool's number so that I could order a part myself! All this for $100! It was, quite simply one of the worst customer service experiences I have had (trumped only by AT&T-worst service of all time). Whatever you do: do not call a&e factory service. If you have a home protection policy and they direct you there ask for another vendor and refuse to use this "service."

We own a maytag washer purchased from home depot in november, 2005. We purchased the extended service plan at the time of purchase. This plan is underwritten by ge appliances and the horrible service is contracted out to a god-awful company called a&e appliance repair. A&e sucks!

The washer stopped working on a tuesday, it's a front loader and the door is locked and the clothes are sitting in water.

The earliest appointment we could get with a service contract from a&e was 4 days later, on a friday. They said they'd arrive between 11 am and 5pm. They actually showed up at 5:54 pm, stayed 17 minutes, had no parts on hand to fix the broken pump and proceeded to tell us that they could not return to fix the washer for another eleven days!

Most local indepednet service companies said they could come out the next business day and said whatever parts they needed could be sourced locally and that the washer would be repaired the day of the call.

Apparently ge contracts with this sears owned company because they are cheap, incompetent, poorly managed. They never arrive with any parts and all parts need to be shipped direct to the customer from some distant warehouse at cheap-o ups ground shipping. Then yet another service call muct be scheduled to install the parts.

A&e sucks. Never do business with them. Never buy a service contract from a&e or any of their partners like maytag or ge. They are a low cost, low customer service organization and they really don't give a darn about doing repairs quickly, competently and on-time.

Far better to just pick someone randomly out of the phone book; before I remembered that I had a contract, I contacted three independent service companies, all of whom knew right away it was the pump and told me they could have the washer back up and running the very next day.

Dell computer gives great next day on site service. Most companies that service printers come out next business day. When I buy a service contract on a home appliance, I expect next day service, I expect the technician to have a truck that is "kitted" nightly with the most likely set of parts. If the tech doesn't have the part, I expect it to be sent next day air first am and for the tech to return the very next day to install the part.

It'll be two entire week before this stinking dung heap of a company can repair my washer.

They charge a premium price for a less than adequate service, which to me makes them a scam company and a total rip off. Far better to skip the lousy service contract and if the appliance breaks, call a local, independent service tech who probably owns his own company and to keep the customers coming, will do a better job than sears and a & e. Sears ran lousy department stores and they run a lousy service company. Avoid a & e factory service.

I had a 4-hour window for AE to come out and fix my fridge. As the 4th hour approached, I call their customer service to find out when they would come. They told me they'd have dispatch call me within minutes for an update. Well, over an hour passed and no call. I called customer service back demanding to know when they were coming (it's now 1 hour passed the window). They had me on hold for twenty minutes only to tell me they didn't know and that I could reschedule if would like. I then asked them if they would credit me for the cost of the next visit since it was an obvious mistake on their part and they said they don't offer that kind of compensation. I hung up on them. And they didn't even seem sorry or concerned that I had taken a half day off from work.

I have a brand new Whirlpool washer.It started leaking water 2 weeks after I bought it. So I called service.A&E Factory Service, 1st appointment was a no show, 2nd appointment no part, overnighted the part, it arrived as promised but no show from technician on 3rd appointment.Finally on the 4th appointment the techian looked at me as I was walking to the door to meet him, then left. Still no repair.I called A&E, and was told that I would have to make a 5th appointment.A&E rep was rude and useless.They actually dared me to file a complaint with Whirlpool.So I did.Whirlpool asked me to try another service provider.So I did.Let's see what happens now. A&E Factory Service is horrible.Be advised to call the manufacturer first and get another company to service your appliances!

I been working with A&E for over a month to try to get my refrigerator fixed. The techs that have come out to my home have not been able to fix and are full of excuses. I spoke to Carlos from their escalation team and he was not courteous or professional. In fact, he was the worst person any company could have on a service or escalation department.

Wish I would have read all of these compliants before I sat around all day waiting for A&E Factory Service to come out and fix my washer. We have a1 year and 2 week old Whirlpool Cabrio Washer. Last week when my wife was doing a load of laundry she noticed that the underwire from one of her bra's was missing. After calling Whirlpool Customer Service they told me it was inadvisable to use the machine, and no there was no way that I could get the agitator off, but because my warranty expired less that 2 weeks ago she would send out a technican to remove the agitator and if there would be no charge except for any parts needed. I thought great, a technican from A&E was to be at my house the next day between 1-5. Well at 4:00 PM on Friday afternoon, the tech called to say he was 30 minutes away, and there would be a $65 consulation fee for him to look at my DRYER ?, a $125 charge to remove the agitator and then any additional costs for parts that might be needed. When informed that 1.--it is a washer and 2. Whirl pool said there would be no charge since my warranty had just expired . The tech was very rude, and insisted that his work order said DRYER and that was what he was coming to fix. After he insisted that the charges could not be elimintaed no matter what Whirpool said, and since he came to remove the agitator from a DRYER, I told him forget it.
I was going to call Whirpool and complain, but after reading all of these comments I fiqured why waste my time with Whirlrpool, but instead hopefully warn any future customers that if they are recommended as the tech's for any appliance, RUN Run as fast as you can away and find someone else, someone who respects you and wants to help. Not someone who has a very lucrative contract with a national company that is obviously not concerned about maintaiing what used to be a very good reputation.
After this experience no more Whirpool products ever ever ever again.
And they wonder why we buy foreign instead of domestic.

A&E sucks. Suck a big lemon. I was forwarded on to A&E by Frigidaire. I never thought I would ever encounter an appliance repair service that is worse than Sears but I found it. The appliance repair man showed up on June 30, 2009. He said I needed a suction line and a compressor. I received the parts on July 6, 2009. I called to schedule service. So far so good. On the day of the scheduled appointment I called twice in the morning to schedule service. I called again in the afternoon to confirm. By 5:30 pm the technician had not showed. I called and was told by the customer service reps that the technician had been to my house and had scheduled an emergency part? Go figure. The managers lied thru their teeth and told me the technician had been at my house. A & E then told me they were going to express ship the part yesterday, overnight delivery July 10, 2009 to arrive on July 11, 2009. But the part did not arrive and while the technician told me he was going to repair the fridge today July 11, 2009 he has not arrived yet.

I did record most of the phone calls I made to A & E. When I told them that it was like exposing vampires to light although they claim they record calls for “coaching” purposes. I even had a customer service rep “yo mama” me which was hilarious. It is amazing what this lying pack of thieves will do. I have been without a refrigerator since before Memorial Day. Today is July 20, 2009; this has been the hottest summer on record. This is cruel and inhumane treatment. Did I mention that this refrigerator is under warranty? No wonder this country is going to the dogs. I have not talked to such a lying pack of thieves since I talked to Countrywide.

AE Factory technician came to our home to repair a washer. He was unable to repair and needed to order parts. Our timeframe was from 8-12. We called eight times from 12:00-5:30 before anyone would return our call. When the technicians arrived, they stated that it was the wrong parts before they even opened the boxes. Now we will have to take an additional day off work. When we asked for a manager, no one would give a number. (IT is a 1-888 number). The technical said this happens all the time and he is not allowed to give a number in which we could contact a manager. Now they say they will have to order a part from Korea and it could be a lengthy wait to get the part. HELP!

Whirlpool set up a repair apt for me with A &E to have my refrigerator repaired. They told me I have a service fee which was $98 which would be applied to repairs and deducted if I decided to do them. The man came and said I was NOT under warranty gave me a huge estimate and said he didn't have the part anyway it would have to be ordered. To make a long story short, I WAS covered for parts under my warranty, my cost of repair should have been about 1/2 of what he quoted. When I asked A&E to give me a new quote they said I'd have to have him come back to do so. The service charge that was supposed to be applied for repairs would go towards him coming back to give me the new quote. I sent them 4 emails on their site which they send me a reply that I'd hear from them in 48 hrs I never did. Whirlpool assured me a representative from A & E would call me in 3 business days, they never did. Having the man come back to give me a new estimate was ridiculous since he already broke down the estimate into labor and parts. NOT having fee applied towards repairs as promised was FRAUD. Whirlpool seems to be pushing them on their customers so I'd recommend you ask them for someone else locally. A&E headquarters are in Illinois but they have branches all over. A company that will not respond to a complaints, tells you one thing then walks away Is NOT a company I want to fix anything. So I went and bought a new refrigerator and didn't have it repaired. Maybe they are happy to collect a $98 service fee for 3 min and not come back.

My washer was supposed to be fixed by A & E Factory service on sat between 1 and 5pm. My husband and I were both all day. At 2:00 I went out to check our mail and there was a post it on our door saying "sorry we missed you, we were here at 1:52" Well I think the service man must have had weekend plans and trying to get home early b/c our kids were napping, quite house and we have two dogs that bark. So there was no way we would have not heard a knock on the door or the doorbell. I immediately called the company and explained what happened. They told me he should have called before he came anyways (which he did not). They assured me that he would still come that day. At 4:45 I called the company back to see why we still had not received a call and no one had shown up yet. They told me the service guy was finishing up his job and ours was next and that I should get a call from him soon. No call, no one showed up. I called back at 6:30 and was told that they could not get a hold of him and that they dont know why he did not come, that they could see he closed his previous job and that he was supposed to have gone to my place after that. The worst part is that they would not send someone out the next business day. I have to wait until Wednesday. When I asked to speak with the manager, he also could not help me and told me that it is just my work against his technician's word. Needless to say, I have a different company coming out to fix it. I would never use this company, never recommend them to anyone.

I know this is a long story but please read it if you don't wanna get burnt!

1 month ago I received a letter in the mail from maytag stating there was a recall for the relay switch for the compressor on my side by side refrigerator/freezer. They said there was a possibility that the relay switch could overheat and cause a fire so I immediately called the maytag recall line and they scheduled an appointment for the following week for a&e factory service to come out and replace the compressor’s relay switch. The repairman came saturday afternoon may 30th and replaced the recalled relay switch. He then plugged the fridge back into the wall outlet and he pushed the fridge back into it’s enclosure. The next morning [sunday-05/31] there was a puddle of water in the front of the fridge. So, the first thing I thought was maybe when he pushed the fridge back against the wall the water line that connects to the ice maker may have come loose and was leaking? I pulled the fridge out from it’s enclosure but I didn't see any water leaking from the water line. So, being I had to work that morning and was in a rush to get to work I really didn't have time to do any further investigating so I just mopped up the water and as a precaution. I then went in the basement and turned off the valve to the fridge's water line as a precautionary measure. When I got home from work that afternoon there was another small puddle of water in front of my fridge and this time I could see it was coming from the opening on the front of the freezer door where the ice gets dispersed and also from the bottom of the freezer door. When I opened the freezer door almost everything in the freezer was completely defrosted and more water came out. Most of the water that I was seeing on my floor was from all the ice that had melted in the ice bin and from the frozen food that thawed out. Then I opened the fridge door and right away it smelled and it was warm inside. Then I noticed the compressor was constantly clicking off and on. This is when I knew something went wrong with the recall replacement so I unplugged the fridge from the wall outlet and called the maytag recall hotline but was told there was nothing they could do for me at that time being it was sunday and their service department didn’t open until monday morning. So that sunday evening I went to wal-mart to purchase a small chest freezer being I still had a lot of meat [thick roasts etc] that didn't fully defrost and were still salvageable. In the meantime I grabbed 2 beach coolers from the garage and filled them with ice to keep my other food [milk, eggs etc] cool. Anyway, monday morning [06/01] came around and I called maytag and they said they would send a&e back out to my house on thursday 06/04. The a&e tech arrived on 06/04 and he removed the new relay switch and advised that the tech who came out before him to replace the recalled relay switch hooked up the wires backwards. He then reversed the wires on the relay switch and plugged the fridge into the wall outlet but the compressor was still clicking off and on. Then he hooked up an amp meter and the compressor was drawing 10.8 amps. He said a normal working compressor draws between 1.9 & 2.0 amps. However, he said the compressor may be in shock due to the amount of times it was going off and on so he let the fridge run for a about 30 minutes to see if the compressor would stabilize but it didn’t. Then he put his fingers on the compressor and it was so hot that he jumped 3 feet in the air and wound up burning his index and middle fingers so he immediately unplugged the fridge. Once again he admitted that the prior a&e tech that replaced the recalled relay switch on 05/30 had put the wires on backwards and that in turn fried the compressor. Then he tells me that he hopes that it didn’t leak oil into the system and clog the entire system because if that happened I might as well throw away the fridge and buy a new one because it’s a totally sealed system and there’s no way for them to repair that. I told him I hope that’s not the case. He said he hoped not either. Anyway, he then told me that most likely that’s not the case and that the compressor is probably bad but they don't stock my compressor so it would have to be special ordered and it was going to be a few days before I received it. In the meantime now I went out and purchased a small hotel type fridge because the 2 beach coolers with ice wasn’t working very well because it just wasn’t keeping the food cool enough plus it was costing me $6 a day for ice and it was becoming a real pain to have to remove the food, drain the coolers, replace the ice & food on a nightly basis. Anyway, the newly ordered compressor arrived on monday 06/08 so a&e scheduled an appointment for friday 06/12 to install the new compressor. On 06/12 a different a&e tech arrived that friday morning. He uninstalled the old compressor and installed the new one. Just as he was getting ready to solder the copper lines to the new compressor he realized that it wasn't the right compressor and he said he will have to order the correct compressor. Now i’m starting to get annoyed because it’s been roughly 2 weeks and they still haven’t fixed my fridge so that friday evening I called a&e and escalated the issue to their 3rd party solutions team. I spoke with someone named eloy and he tells me that a supervisor will call me back either monday or tuesday. Well, monday & tuesday came and went with no calls from a&e so I called them back that wednesday and spoke with valerie and was basically told there was nothing she could do for me and that all she could do was email her supervisor telling them to call me. I told her I already did that 5 days ago and I never received any call. She said this was the best she could do for me at this time. Now i’m starting to get frustrated and feel like i’m being stalled so I called up maytag and spoke with someone named jason and once again I had to explain the entire story to him. He tells me that he’s fully documented what i’ve told him and he has opened up a service request ticket and that he is going to escalate the issue and he would like me to call maytag back after a&e installs the new compressor. Anyway, the new compressor arrived on monday 06/15 however one of the legs on it was bent indicating that it may have been possibly dropped so I called a&e and they said they would order me another one just in case it was in fact damaged. The other new compressor arrived on wednesday 06/17 and it was visibly in good shape. Now I had 2 new compressors sitting in my kitchen. I called a&e to and they setup another appointment for friday 06/19. The same a&e tech that was at my house on 06/12 was back again. He installed the new compressor and filled it with refrigerant/freon but this one was also clicking off and on. He also had pressure gauges hooked up and he said that the pressure in the compressor wasn’t stabilizing. He told me that he thinks they sent a bad compressor so he vacuumed out all the refrigerant/freon and then uninstalled the compressor. Then he took the other new compressor that had the bent leg and he straightens out the leg and he installed it but this time before he soldered all the copper connectors/tubing and filled it with freon he hooked up the relay switch to the compressor and pluggd the fridge into the wall outlet and this time it sounded like it was gonna work so he proceeded to solder all the copper connections and fill it with refrigerant/freon but the same thing was happening. The compressor was clicking off and on and the pressure in the compressor wasn’t stabilizing. He said that there’s no way all these new compressors are bad and now he’s 99.9% sure that oil has gotten into the system and clogged it up. He said the oil probably leaked into the system the day the recalled relay switch was replaced incorrectly on 05/30 and the fridge was left to run overnight with the fried compressor in it. So, basically what he was telling me was that my fridge was ruined. Up until this point I was extremely nice and courteous but now i’m really pissed off because this was something that was caused by their negligence. Anyway, the a&e tech packs up all his stuff, apologizes to me and then leaves. But to make this nightmare even worse after I pushed the fridge back into it’s enclosure I noticed that there were burn marks all over my linoleum floor where the a&e tech was soldering the copper tubing to the compressor. The hot solder had dripped and put burn marks in my linoleum floor. So, not only did they damage and ruin my refrigerator but they also damaged my floor. So now I call up a&e’s 3rd party solution team again and once again I get the lovely and supportive valerie and once again I have to explain the entire situation to her. She turns around and tells me that they’re not at fault because this was maytag’s recall not theirs so I will have to call maytag on this issue. I told her how could she say this wasn’t their fault when one of her tech’s was negligent. She turns around and tells me that it sounds like i’m looking for some monetary compensation and if that’s the case then i’m not gonna get anything from them because they aren’t responsible. By now smoke is starting to rise from the top of my head. I asked her what about the damage that was done to my floor? She tells me she will have someone come out to my house next friday 06/27 to take pictures of the damage so they can file a claim. Now I call maytag and they’re basically telling me the same thing a&e was telling me. I spoke with someone named david and he was of no help so I asked him if I could speak to his manager and at first he refused telling me that there was nothing a manager can tell me that he hasn’t already told me. He said they are not responsible for the fridge being it was a&e who broke it and that I should be contacting them. Can you believe this? Neither company wants to take any responsibility. This is insane. So now i’m starting to lose it so he puts me on hold for like 15 minutes and finally his manager evelyn comes on the phone and once again I have to explain the entire situation to her and she said there’s only 2 things she can do. Either send a&e back out to reevaluate the situation or give me a pro-rated discount towards another model that’s equal to my model. She said the model that was equal to mine costs $1400 but they would give it to me for $1, 000. I told her why should I have to spend a thousand dollars of my money when this was caused by a combination of their recall and a&e’s negligence. I told her that a&e has already been to my house 3-4 times and now they are telling me that they are 99.9% sure the fridge is ruined so why bother sending them out again? She said these were my only 2 options take it or leave it! Can you believe this crap? Here it is they put the recall out and they contracted a&e for the recall and a&e winds up ruining my refrigerator and now after all this aggravation maytag wants me to spend a thousand dollars of my hard earned money on another maytag refrigerator? Are they insane? I told her that if these are my only options then send a&e back out to reevaluate the situation because I am not going to ever buy another maytag, whirlpool or any other appliances that they’re affiliated with. I told her i’d rather spend more money and buy a different brand rather than give them $1, 000. I’ll have to see what happens by next friday but if a&e can’t fix it then i’m going to have to buy a new fridge. To be honest, what they did almost sounds like it’s illegal?

Do not hire A&E Factory Service for your Appliance Repair;

I had the worst time with having there employes come to try to fix my Whirlpool
washing Mach front loader duet, which is just one year old we started having
problems with it after We started getting temps down in the 30's and lower in
mid Jan-Feb,
I called Whirlpool who informed me that I have to cover the washing mach it can
not handle anything colder, so I did but after that we started having the the
washer not come on unless it was up to at least 70 degrees and after that the
power button not at all and only when it wants to, it seems.

I started to wonder if we had gotten a lemon.

I finely got to calling Whirlpool a week before our warntany ended, and they
told me that A&E Factory Service would send out someone after I called and made
a apointment, so I called them .. at this point I'm down with a head cold and
chest cold, I asked when they would send someone out they told me it would be
from 8am to 5pm I told them I was sick and I needed to beable to sleep in the
afternoon after not getting much sleep the night before there Custmer service
person I talked to would not give me a time. just that the man would be out
between 8am and 5pm so I put Dog the Bounty Hunter on real low .. and naped
sitting up in my husbands winged back chair and woke up every half-hour untill
my husband got home one hour before the guy showed up, wouldn't you know it he
showed up at 5pm ...

Anyhow I stayed up and watched what he did the first guy that they sent out ..
was a nice person but then he bent the washers hing and put in the wrong part
than whirlpool told him too, he went with what he felt was the right part, and
after he left the power button refused to come on, so Called A&E back .. they
made another apointment for me two days later not the next day and I was not
going to get the same person as had been here.

Okay so then another 8am to 12 noon time this time,
I can handle that but with a chest cold nothings good, anyhow this second guy
seemed to know a lot more than the first did and ordered a new hing that the
first guy had messed up and a power core, then I had to call to make another
appointment with another guy to put the parts in once I receved them, I got them
that next day and they told me they could not get anyone that evening being it
was just after 4pm so I said fine so again 8am to 12 noon, and I call this last
guy "The Kid" he felt that the first guy had put in a part that had been sitting
around in the truck for a while and was not making connection with the other
part as well as he was ordering the first part as well as the one right next to
it he did put in the power pak but refused to put on the new door hing and left
the ring around the door and the diel area lose as well as did not put the
screws back in the top .. I can tell you I was not happy about that we get a lot
of dust from the main street we are near in the house... and he told me he would
make sure that he was the one that would come back because I told him I was
tired of different people coming all the time he told me he would take care of
it .. but a day later on the way home from shopping I got a automated call from
"A&E Factory Service" for me to make a new appointment for a service call ..
that was enough this had been going on now for about 2 weeks so I called
whirlpool Service and they transfered me to someone a bit higher up I told them
the whole story and... they did get a better company to come out and they did
end up ordering the same two parts that the last guy had but I have not ever had
so much problems with a company to be so uncaring about people for service I was
told that A&E Factory Service is really Sears.. I do not know if this is true
but whatever you do .. don't Hire them ... all I can say is .. "Thank God that
we were still under waranty.. or this would have cost us a lot of money .. all I
can see this company doing is keep finding falt with things so they can get paid
by Whirlpool ... all I want is to be able to wash my familys clothes .. and
being sick at the sametime this has been going on has not been fun at all ...
all I can tell you is do not hire them ... P.S. Please forgive any misspelled
words.

Our new refridgerator stopped going into the defrost mode. Like others, we had to wait for the part. Finally the tech arrived to install the part. A few days later we noticed things weren't keeping cold in the fridge, the freezer was working fine. Today when I poured a glass of sour milk I decided to take a look myself. I know how to use a nutdriver ;^) I took off the cover in the back of the freezer and just as I suspected, the vent tube that lets cold air to the lower part of the fridge was blocked. The tech replaced the foam insert incorrectly and it blocked the flow. Now if that's their way of getting another service call charge from Whirlpool or just plain inexperienced stupidity, I don't know for sure. A&E owes me for a gallon of milk. And they can also pay ME for the service call.

I had a scheduled appointment for a check of refrigerator which is subject to recall for 8-12 noon, 5/22/09; at 10:05 a.m., I received a call reporting the service man would be unable to make it, and would not be able to get here until 3 P.m. on the date, 5/22/09. He has not shown up or called and it is now 3:30 p.m. I have spent my entire day now waiting on someone, to no avail.

I have a Maytag refrigerator which is a subject for a recall because of a faulty part which can cause a fire. I made two appointments this past week for a time frame of 1:00 to 5:00. They did not show up for either one despite calls from me. Today, Friday, April 10, they gave the appointment to a serviceperson who did not do refrigerators. He did not come here but called to say he was not qualified to do the repair. Sears called me and said they were not coming and said they were affiliated with A & E. I called again to A & E, and they said they were not coming today 4/10. So I made another appointment for next week, and hope they will come. I am not hopeful that they will keep this appointment either. My name is Mary Ann Del Guercio, and I live in Manalapan, NJ. My phone number is [protected]