Air Arabia
Reviews and Complaints

Greetings. This is Dr. Daniel Brian Murteza. I am very disappointed and feel that Air Arabia management needs to know the following:

1. My booking reference was [protected], DMM-SHJ, June 13. G9164.

2. I tried to find out how to get a refund or credit, but somehow clicked on the wrong place and cancelled the flight and my lost my leg of the ticket DMM - SHJ.

3. I called the Call Center. I explained, and asked for a supervise who might be able to help. The call center male was very rude and not helpful at all.in fact, he told me "You are the one who cancelled it, not me... so you lost everything." I am a professor of management and business, and if I had a student like that, or if I were his boss, he would be fired immediately. Unfortunately, I did not get his name, because I was so upset (fasting in Ramadan, so I just hung up the phone.) However, you can investigate the call which was placed to the Call Center in SHJ at about 6:40 pm (18:40) on June 8, 2018.

4. This Call Center person should be reprimanded.

5. What can you do to help me get my flight back, DMM-SHJ?

6. As you already know, you site is set up kind of tricky — boxes are already clicked on extras like for the insurance. If someone is not internet savvy, he will just keep going to the payment and not realize that an extra charge is there. Other airlines sites do not do that... Air Arabia is a good airline... why do you have to make this nefarious action (box already checked)? It happened to me one time, and I felt violated (as if someone stuck his hand into my pocket and picked my pocket on the street). Shameful.

7. Anyway, I hope you can re-instate my leg of the trip DMM-SHJ.

8. Email is canumail.[protected]@gmail.com

Dear Team,

Please note that I had done a booking for a 2 way flight last year September'17. I had to cancel one way ticket and I got the confirmation email with condition that I have utilize the credit by September'18.

I visited the sales office in Deira for booking my ticket for my travel in October'18 and to my surprise I was told that I have I cannot utilize my credit for the travel as I also have to travel before September'18.

If this is the conditions then it should be mentioned in the email sent that is utilize the credit as well as travel date should be before XXXXXX... No where it is mentioned about the travel date.

I request that I be allowed to utilize my credit for my travel booking in October'18. I have been travelling with Air Arabia since 2008 and I feel really very disappointed as they are they have not given the proper information and above that there is no solution provided.

I purchased a ticket for my family in Air Arabia airlines flown from Chennai to Abha with the reference number [protected] on 16-05-2018

Airlines charge me 104 saudi riyal extra by telling will provide the seat (from Chennai to sharjah) for my infant daughter who travel with her mother

But, they didn't provide any seat to my daughter (Infant) and my family face lot of problem.

I am Aliya tabassum khan. I was suppose to fly on 7th April from Mumbai to Sharjah the reference of the ticket l is [protected]. we were all together 4 passengers including my self.
I was tarvelling with my sons Abdulla age 19, Abdul Hadi age 9 and daughter Saniya age 13. I had taken the food also that was 2 chicken biryani and a chicken sandwich. The reason of pre booking the FOOD was because usually the food gets over in the flight and many time we don't get what we want.
On7th of April I got a call from Mumbai Airport air Arabia staff Mr Prateek. he requested me to travel on 8th April instead of 7th April as the flight was over booked in return of which he promised to give all 4 of us a return ticket from Sharjah to Mumbai and Mumbai to Sharjah. to which I agreed.
They issued us a ticket on 8th of April the reference number of which is [protected] and [protected]. but the food was not transferred to our new ticket. Cabin crew refused to give us the food as she said it was not mention in our new ticket. As a result of which we were forced to purchase the food again. Once again the food of our choice was not available rather it was all over.
secondly I don't understand that if we were promised for a return ticket to be given that means a confirmed ticket the date of which should be valid till 1 year. Instead they gave us a credit ticket of only 1 way fare equivalent to our old ticket.
I am a frequent traveler and such calls I have even got before from other Airlines (Emirates) promising for a free return ticket to each passengers and they really gave us the return tickets and not a credit note of certain amount.
Regarding the food I even called the call center in Sharjah with the complain number [protected] more then 4 time all the call agents promised me that I will receive either a call or a mail from air Arabia. but no one attended my complain up to now.
I request you to look in to the matter and get back to me.

Hi,
My name is :MD ALI ASHRAF
Resurvation number is : [protected]
but the spelling of my name was wrong on my booking.
I called to your office 02 days ago for the correction and had to wait for 14 minutes to get hold of an agent which cost me £7 as it is 50p/m. I know its a good way to take customers money.
I have been told that I'll receive an email with a link where I can do it and I was also told that i need to send you a scan copy of my passport.

Unfortunately, I still didnt receive that email.
Do you want me to call you again and help you to raise more money?

I travel in Air Arabia flight 6/4/2018 from Calicut airport morning 4.30 flight The flight number was (G9 0455) the problem is they put wrong tags in my lagage Mr.Farshad was in check in counter and Mr. Muhammad was floor supervisor both off them talk to me very badly especially Mr.Muhammad told to me I vil show to you. You can't travel I bill send you out from airport please take the action ( please teach them how to behave the customer) I never travel in your flight
Thanks & Regards
Bibeesh mathew
PH: +965 [protected]
Sent from my iPhone

Dear Sir,
I work in jazan university and my parents were coming on 5 april from delhi to gizan via sharjah.My mama had visit visa and my father had come as my dependant and hence he needed no return ticket.But that girl on the counter told them they will not let them move to immigration counter unless they produce return ticket fr my father as a result v had to book a new ticket. I want you to just sue that girl becoz of who i paid 1600 riyals for nothing.Or just return me my money back.

Dear Concerned Department,

I have made a call to customer care today on 17/03/2018 between 11.30 AM to 12.00 PM regarding the usage my credit usage amount of AED.546.63 against the PNR NO/[protected] and the representative told me it may expire on 13th April/2018 & they have sent me the details in mail. I have noticed that it may expire on 17th March itself & I am unable to use it today itself. So I would like to request you to please consider it a special case & help me to use the fund for my next travel date which may be on MAY 25th to june 8th (up & down).

I expecting your favorable reply...

Thanks & Regards,
Ranjith Kumar. P
+[protected]

I booked a ticket for Air Arabia from Delhi to Sharjah (UAE) on 3 march, 2018 via the call center. They told me the ticket was booked and gave me a reservation number. After waiting for about an hour or so, when I did not get any sort of confirmation, I called back to check. Upon telling my Reservation Number, they told me I was given the wrong Reservation Number and there was no such booking. I had to repeat the whole process again. After booking the ticket for the second time, I got the confirmation but the name mentioned in the ticket was wrong.

I Ms Priya unny had booked the tickets for Trivandrum from sharjah in Air Arabia flight on 28th night 10:45pm. I reached baggage check in by 8 :30 pm and found that the flight is full. They did not issue me boarding pass in spite of my booking. Sorry to inform you this has happened for the second time.

The service is really bad. I am forced to take up this matter further. I had to pay twice the amount of the ticket to reach my destination. The mental trauma was too much. Did not expect such a service from your side. I only travel through this airways and past few months the service is very bad.

Kindly look into the matter and provide me with appropriate solution.
you can contact me through phone or mail.

Mail: priya.[protected]@gmail.com
phone: [protected]

Tel: +[protected], Fax: +[protected]

reservation confirmed

________________________________________
• reservation number (pnr) [protected] • booking references [protected]
• date of booking 22 feb 2018 • airline code legend g9 - air arabia
• date of issue 22 feb 2018
• passenger details

passenger name(s)
mrs priya ravindran unny

• passenger contact details
priya, ravindran unny [protected]@lawsononline.com

• travel segments
flight origin / destination departure / arrival check-in from class of service status
g9449
(non-stop) sharjah wed, 28 feb 2018 22:50 wed, 28 feb 2018 19:50 basic
y ok
thiruvananthapuram thu, 01 mar 2018 04:20
duration: 04:00 aircraft: airbus a320-168y transit: - remarks: -

g9440
(non-stop) thiruvananthapuram sun, 04 mar 2018 05:00 sun, 04 mar 2018 02:00 basic
y ok
sharjah sun, 04 mar 2018 07:40
duration: 04:10 aircraft: airbus a320-168y transit: - remarks: -

• local call center details
sharjah shj [protected]

trivandrum trv call centre timings mon - fri-[protected] saturday [protected] call centre closed on sunday [protected]

• e ticket details
passenger name(s) segment flight e ticket number
mrs priya ravindran unny shj/trv g9449 [protected]/1
trv/shj g9440 [protected]/2

• ancillary details
passenger name(s) segment baggage (s)
mrs priya ravindran unny shj/trvg9449 30 kg
trv/shjg9440 30 kg

• fare rules
origin / destination fare basis code fare rule terms and conditions
shj/trv srwkr all
trv/shj srwkr all

* all times in local

We booked two air arabia returned tickets flight booking ref: [protected] flight number 30457 sckeduled departure at 13.45 pm on 01-feb-2018 from Casablanca to Bergamo returned flight number 30458 at 11.25 12 Feb 2018
On departure we boarded the plane after settling in we experienced some delay then we started moving after some distance we came to a stand still and we told the captain had to check somethings with the plane for our safety and had to go back to our space and wait for the technician to check it out and we waited on the plane for quite some time unfortunately we were not told how long or what was happening after a while we asked for water and we're told to wait for permission wich we didn't appreciate and a Stewart who he said he was Moroccan and he was one of us that as soon he finds out what was happening he will let us know we still waited passengers were getting restless and like us stressed worried and thirsty eventually we told the problem was sorted and we saw the what seems technical staff unboarding the plane, then we seemed we're going to be on our way but the wait again and the technician came back at this point we were really worried and after more complains from the passengers we were given a small bottle of water each we asked again and again what was happening and few passengers stating their concerns then we told that the technical problem was not sorted and they getting the busses to take us back to the terminal, at the terminal we waited and waited with the staff under pressure to tell us what was happening but instead of in informing everyone collectively of what was happening the didn't only some of them were dealing with a group of 6 /8 persistent passengers the rest of us were in the limbo my wife had to conform a crying lady with very small childrens the stress was too much no more water given and no food for all those who asked and asked then again we were allowed on the plane although relieved we were on our way now we were anxious and my wife was scared we lost our pick up from bergamo our friend can't wait for us and make the journey to our final destination, we again boarded and again waited after we were told all sorted but after a long wait we realized it was not happening people were getting very angry my self felt we were kept hostage to this situation without information or decent service treated unprofessionaly by air Arabia crew and a number of support staff who didn't not handle or manage the situation well after all that and here we are waiting in side a plane coming up to 8pm with no food no drink and no information people were shouting complaining asking what was going on my self asked the captain who was standing at front door of the plane if we could get off the plane instead of being kept like prisoners and my wife and I had enough and want to get out and he then told the passengers due to a technical problem we had to get off and go back to the terminal where the staff will assist us with some food and attention to our concerns we exited the plane but on the tarmac only us and a hand fool of people boarded the busses the rest refused and some we protesting strongly with emotions ruing high to a what seemed a senior staff member that they would not get their money back until another senior staff member come and promised they will get their money back, it was 9pm or after when we had our first bite but the confusion was still not knowing our faith then I approached what seemed to be in charge and told him of our dissatisfaction with what happened he said another plane is replacing that one but they had to wait for it to fly in wich will be 10.30pm I said that I had no trust in air Arabia after the very appalling service and the appalling way we being treated and just want our luggage we don't want to fly as we are exausted and arriving to bergamo tonight will add more stress wich we have to find a hotel at early hours in the morning wait till the after noon for our pick up to make our final destination the senior staff offered no accommodation in bergamo if they managed to fly us out but said we would get our tickets refunded he directed us to air Arabia desk in the airport the will give us a confirmation of cancellation and collect our luggage final we managed to leave the airport just before midnight,
Although we have been refunded the plane tickets we do feel strongly we deserve compensation for the long wait and appalling service and the traumatic experience we both suffered .
We very much appreciate you reply at your earliest convenience.
Regards
ROCCO LAAMAIM
AND
ATIKA FATHI
BOOKING REFERENCE :[protected]
30-AIR ARABIA MAROC
FLYING DATE : 01 FEB 2018
FLIGHT NUMBER : 30457
TIME : 13.45 ARRIVAL : 1745
RETURN DATE : 12 FEB 2018
FLIGHT NUMBER : 30458
TIME : 11.25 ARRIVAL : 13.25
BOOKED THROUGH
ATLANTIC VOYAGES, CMN-(MAC)

Date of Incident: 11 February, 2018

Today my wife and I were scheduled to fly from Barcelona, Spain (BCN) to Tangier, Morocco (TNG) at 11:30 AM Barcelona time. Our flight number was 3O 378 with Air Arabia Maroc. We booked this flight through www.Kiwi.com with a booking confirmation number of 4842310. Our reservation number was [protected].

We arrived at the airport with plenty of time to check our bags and go through security. We quickly noticed, however, that our flight did not appear on the list of available departing flights. We went to the Information Desk and were told that the flight had departed at 9:35AM - two hours prior to our scheduled time! Even if we had arrived earlier than we did, we still would have missed our flight. An airport employee mentioned that a large number of other passengers also missed this flight. Multiple airport employees mentioned that Air Arabia Maroc often had issues being contacted at the airport (customer service), as well with their punctuality and did not speak highly of the company.

Not only did we miss our flight, but there were no other flights out of Barcelona to Tangier for the rest of the day on any airline. We had to forego our Riad (hotel) that we booked in Chefchaouen, Morocco and didn't get our money back for that. We also had to book another hotel here in Barcelona so that we could fly out tomorrow on 12 February, 2018 to Morocco. We then had to book another flight through Vueling directly to Marrakech, Morocco, completely missing out on visiting Tangier and Chefchaouen. All in all, this set us back nearly $600 USD. Not to mention, we are on our honeymoon and it was incredibly frustrating to have to spend one of our days in the airport trying to figure out our options. It is a necessity for an airline to notify us through email that the flight was departing earlier than scheduled. We never received such notification.

We are asking for a full refund, please. Attached below are different images of our flight information, www.kiwi.com booking confirmation, and even a google search the morning of our flight that shows the flight was still scheduled for 11:30AM departure from Barcelona to Tangier.

Please respond promptly through email to our request and let us know what actions will be taken.

Thank you,

Courtney Hayden
Courtney. [protected]@gmail.com

Dear Air Arabia Team,

This complaint is registered here to bring your kind attention on the subject also to understand about the compensation Air Arabia proposing for the delay of Air Arabia Flight No. G9440 (Trivandrum-Sharjah) on 26/12/2017.

Scheduled arrival of this flight at Sharjah Airport was 26th Dec'17, 7.40AM where as this flight landed at Sharjah around 5.30pm. As you are already aware due to adverse climatic conditions this flight was unable to land in Sharjah at Scheduled time, after spending almost 3Hrs in the sky it landed at Al-Ain Airport. Passengers including the undersigned had to wait for another 5 Hrs inside the flight and Al-Ain airport to finally return to Sharjah.

Your company was not able to arrange food for the passengers (only water was provided in small bottles). There were small children and sick people in the flight struggling to adjust with this difficult situation.

In addition to the above described struggling I lost my one day salary and many other job related difficulties.

I would like to know Air Arabia's compensation for the subject delay.

Please consider this as a complaint.

I regret to inform you that I am extremely dissatisfied with my unpleasant flight experience with your airline.

When boarding the plane we were greeted by a sulky female flight attendant who did not greet anyone. She seemed disgusted with passengers as if we were causing her inconvenience. She would look at your boarding pass then inform you of your seat number, in a snappy voice, while giving you a dirty look. No good morning, please or thank you! I was in disbelief!

Before taking off, none of the flight attendants walked past passengers to check the seat belts were fastened. A while later, a flight attendant walked past with a tray selling cigarettes and perfumes. I tried to get her attention as I wanted to buy a perfume as a gift for my friend who was waiting for me at the airport. The female flight attendant didn't even look at me, let alone respond to my calls.

Finally, towards the end of the flight, I asked the sulky female if they had landing forms. She angrily replied "NO", turned back and walked off leaving me speechless.

Just for the info, the flight attendant in question was the older out of the three female crew members, a female in her late thirties ( maybe fourty), who had brown eyes, black hair and had slight double chin.

If your staff had professional name badges, people wouldn't have to describe them physically.

My flight experience with your company was unpleasant, to say the least. I will never fly with AirArabia again. My 5 family members are due to join me in Morocco later this month, I decided to book their flight with an alternative company, even if that means we have to take a longer flight. Your staff seem to be untrained, rude and unprofessional.

I look forward to your comments regarding this matter.

regards,

Sophia Bernis

10:05

Toulouse Blagnac - TLS
Air Arabia Maroc - (3O356)
Économic
Agadir Al Massira - AGA

Morning Air Arabia Company,
As the trust as we do in your air ways Company Always,
But something wrong happened today,
I talk about flight:
Booking Ref [protected]
As the weather conditions were very bad,
I talked for your call center two or more calls about ( 7-8.15 ) AM ;
Asking if the flight got any delay as I am also delayed on the way cause of the very bad weather conditions,
As if it got some delay I can continue and catch the flight; otherwise no use to continue for the airport,
So your gentle men & woman in two different calls confirmed that no delay and flight is on time, ,
So I went back and didn't continue for the airport,
Note: I came from around 450 km away from the airport.
Also,
I gave my telephone No for the gentle woman who's replied me; to sms me with any updates by any delay ( my No was:
[protected] )
So,
My complaint isn't regarding the customer care, but about : How there is no live or immediate updates for the flight case which up on your call center give the information about flights,
This is technically needed,
My complaint not essentially to get money back as I lost today important meeting at Kuwait,
And time lost in reschedule my traveling.
Once I came back home,
I found that flight delayed 2 hours & 5 mints!, have a look for attached photos I got.
Plz investigate in the matter,
And even no compensation,
But at least it makes improvements in your call center data base,
Thank you.
Eng Diaa.A.Kamal

I forgotten my wallet in sharjah airport after passport control completed where security checkup done. The wallet consists of 3500 indian rupees, 2 credit cards of uae, 2 debit cards, one pancard, 2 voter cards, and lisence. My flight schedule as 29th nov 2017 at 9:40 from sharjah to india with flight no. G90471 and seat no : 21c.

Kindly please call me at +91 [protected] and +971 [protected].

Regards
Rajesh

Flight No.G9821 dated 29.11.2017, destination Lahore (Pakistan) to Ras Al Khaimah (UAE), PNR: [protected] in the name of Maryam Zafarullah traveled and had service incident that was not expected by Air Arabia through which we always travel with all family.

This time, my daughter Maryam was alone on board and just asked the crew on duty to assist her keeping hand bag into drawer away from her approach but the male crew look like Filipino / Chinese accepted in a very un-pleasant mood and bad attitude saying that he will not accept such assistance in future, Does airline teaches them such kind of quality service? If yes then please advise us enabling to think prior fly with Air Arabia. Overall service is very much fine in my past experience and wish to bring into your notice that could avoid any damage to good reputation of Air Arabia due to competitive world market.

We travelled by Air Arabia to Georgia.An extremely depressive experience - We were suppose to fly back to Muscat via Sharjah at 2:50 AM on 20th November from Tbilisi, Georgia.After boarding the flight we were told that their is a technical issue with the aircraft and we have to go back to the airport. On waiting at the airport with all the other passengers we were told that the flight will take off at 05:20 PM as the part is not available. Air Arabia staff made arrangements for immigration clearance and vanished from the place.Their was utter chaos at the immigration desks.We managed to get the task done and reported at the Air Arabia counter where they noted our names. We were at the departure terminal and were asked to collect our luggage from the arrivals without any assistance from the ground staff which was a hectic task. After waiting at the airport, it was only by 7:30 AM that we checked in at a hotel arranged by the ground staff of Air Arabia.Breakfast was inclusive.At the hotel we were asked to vacate the rooms by 12:00 PM and the busses were supposed to transport all to the airport at 1:00 PM. On reaching the airport their was no one to attend to and were told that it will be only by 3:00PM we will be getting our. Boarding passes. We along with others including small children were made to wait all this time at the airport .At 3 the counters opened and the ones with connecting flights were asked to collect fresh print outs of tickets from another counter. The connecting flight was for the afternoon next day and when asked for a flight earlier all of us were refused bluntly. The counter staff were least interested in addressing to our difficulties. After collecting the boarding passes we were sent to the immigration desks. It was only at around 9:00 PM the flight took off from the airport.We were stranded at the airport all the time .Since we had crossed the immigration desks we could not go back as well. Representative of AirArabia showed up at just two short instances before the Pilot turned up in the evening. The ground staff of Air Arabia were least cooperative and not even available to address the stranded passengers . From the time of leaving the hotel till the time of boarding the flight again, at least for humanity sake they did not even take the pain to serve water or any refreshments to the passengers or in fact even be compassionate towards them, leave behind lunch or dinner or a comfortable accommodation.We talked to the pilot when he turned up and it was probably through his intervention that cold drinks and bread cheese was served on board. We were attended nicely at Sharjah airport and even arranged for an early connection but unfortunately the treatment meeted out at Tbilisi was extremely sad and unfortunate.It was a nightmare for us and most of the co passengers.

I flew with Air Arabia Maroc from Marrakech to London Gatwick on 15/11/2017. I will never fly with them again and urge others to do the same. Firstly, I was charged unnecessarily to check my hand luggage although it was clearly within the weight and dimensions requirements because I was carrying a "second piece". Whilst it is true that I had a second underseat bag with me, so did many others on the flight yet I saw them boarding with both that and their hand luggage. Air Arabia Maroc never clarified as to why I got special treatment, but nevertheless refused to give me my boarding pass until I paid the 500DH (50 Euro) fee.

When I went to pay the fee, the airport card machine did not accept my card for some reason. I know that it was not my card that was defective as I was able to use the cash point without any problems. However, instead of offering an alternative such as directing me to the nearest cash point when my card did not work, the woman behind the desk, wilfully oblivious to the distress this was all causing me told me "not my problem, sort it out". I have never, ever, in all my years of travel been treated so rudely or so disrespectfully as I was treated by the Air Arabia Maroc staff. Do yourself a favour and fly with any other airline, whatever you save in costs is not worth the aggravation and upset of flying Air Arabia Maroc

I had flight from sharjah to kathmndu on 29th sep 2017 at 5:15pm. I came to have boarding pass of my flight but customer care agent said they is no seat available. How it could be possible if I have my ticket. They said to take next flight after 11 hour. And they said first to provide the hotel but later dey ignored. They give us the boarding pass of next flight and told us to enter inside. We wait 11 hour because of their mistke. And we bought some items from duty free and we was on the way to our flight but their was some guys who again lifting the weight of our hand carry. I had around 14 kg coz I bought some item from duty free but they ask for money they said we are not allowe to bought in duty free. After some time I saw these guys are dividing money. And I enter on d flight but again their was no seat for me and I refused to get down coz I have my boarding pass but my seat was full. I request with the staff but they are pulling me outside and telling me that they will call the police. I dnt obey then then they catch next nepali passenger and instate of him I came to nepal. I have ticket but flight was full agian I had my boarding pass but no seat. They insult me they are pulling me from the plane. Check your staff and system its worst. I want justic what you will do from your side. I dnt have internet before so I am complaining today.