Air Arabia
Reviews and Complaints

Dear sir,
I went to the authorized air Arabia office in khobar, thuqba area for asking some doubts regarding the cancellation of my flights and travels.
This incident happened on 18/03/2021 @ 4 pm.
The guy who is responsible there was locked the door( not at all in prayer time) and speaking to somebody and laughing through phone, so I knocked the door several times but he didn't like that.
Finally he opened the door but he is continuing the chat in phone.
The chair they placed for customers is not properly placed so I stand in front of his desk suddenly he shouted to me and asking why you didn't show your tawalkana application and why you come closer and continuing his chat also.
In fact, I stand in front of his desk and he didn't ask me about tawalkana app.

Of course he should tell all these things in a polite manner instead of shouting.

From that time itself he is arguing with me whatever I say,
so I told him that, I think you are not in a good mood, again he shouted and annoying me.
His attitude to the customers like to humiliate them.

I didn't expect this kind of attitude from reputed airlines like air Arabia.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

[protected]@live.com

I am complaining about air Arabia ticketing staff in Khobar, KSA, I had very bad experience from air arabia counter staff in al-khobar office, regarding this I send email to air Arabia sales team till now no one reply..

1, Why air Arabia keeping like this staff in front office ? This way they will lose all the business,

2, If they are ready to keep this staff, at least teach him how to work & how to behave customers

3, He does not know about the airline rules, even he does not know where to approach to solve the problems, he was very rude to all the customers,
4, I was asking his name many times, but he is refuse to tell his name, finally he said his name is jaffar, Later on i come to know his name is monim (egyptian)

If anyone can please take action for this

I booked a flight from Bahrain to Austria last May. I was not able to travel and no refund issued. they cancelled flights to Austria and refuse refund. I asked the company many times to refund my money but they always refuse. Since they cancelled my trip and later cancelled flights to Austria they should refund money without any negotiations.

Kind regards,
Ameer

Dear Sir/ Madam,

On March 14, 2020 I had a flight from Amsterdam to Tangier, Morocco. The flight was canceled due to COVID-19. I received a voucher that I had to use within 12 months, from issue date.

Taking into consideration the alarming effects of the ongoing COVID-19, it is certain that there will not be any facilitation of the constraints on travelling, any sooner.

I, therefore, contacted Air Arabia and requested to disburse the voucher I got from them, reservation number ‪‪[protected]‬. Unfortunately, I keep receiving the same voucher again and again, as if my emails do not even get read.

Kind regards,

A. J.

Dear team,
I would like to inform you that I booked a ticket to tunisia trough air Arabia and according to the Corona virus crisis you stop flinging to Tunisia.
No I'm resigning from my work and I'm going back to my home country and I need the money refunds.
You informed me to send you a proof as I'm leaving the country and I send it (air ticket and signed end of service) but there's no reply from your end until now..
Today I visit your office in sharjah but nothing is done just the officer informed as she send an email to the concern person...
Reservation number : 63862524
Email ticket number: 608575

Waiting for your reply
Email zou.[protected]@hotmail.com
M [protected]

Dear sir / madam

I booked my Airarabia ticket on 12-11-2020 to travel on 23-11-2020. I booked my baggage 35KG including ticket & meals. And print out I made pdf file output. Baggage is not mentioned on that. pdf file. But after reaching from Fujaiarh to Sharjah airport, while check in time they said baggage is not mentioned on the ticket copy. I am regular Airarabia traveler.

My problem is I went and check with the Enquiry counter she asked me to pay for the luggage. Then we argued for a while, then finally she agreed to adjust the luggage and she gave me another print out with luggage column. Why they are creating unnecessary problems for us.
I attached 2 files
1. Printed by me
2. Printed by Airarabia officer

Flight Delay two hours without informing customers,

They Make an urgent transit for no reason

all ready i pay for flight modify but not receive any PNR

ادارة شركة طيران العربية /الشارقة
السلام عليكم
و بعد،،،
افيدكم علما بانني قمت بالاتصال بكم يوم امس بتاريخ 24/08/2020 الساعة 2:57 بعد الظهر من اجل اعادة الحجز المقيد عندكم منذ أكثر من ثلاثة شهور ، الحجز الاول في تاريخ 2/07/2020 من الشارقة الى موسكو مع حجز اخر في نفس التاريخ من موسكو الى استراخان معتمدا على تأكيد حجزكم والذي خسرتة بسبب طيران العربيه ، في المرة الثانية قمت بالاتصال بكم في تاريخ 23/06/2020 و اكد لي المجيب من خدمة العملاء بانه يوجد طيران فى تاريخ 16/07/2020 ، فقام باعادة جدولة الحجز مع التاكيد، و لكن للاسف الغي مرة اخرى من طرفكم
امس اتصلت بكم من اجل تثبيت الحجز في 1/09/2020 وهذه المرة الثالثة و قد اكدت لي في البداية (خدمة العملاء ) بالتأكيد على هذا التاريخ و لكن تراجعت و قالت لقد الغي هذا التاريخ و الموعد الجديد في 17/09/2020 بينما التاريخ 01/09/2020 ما يزال في قائما حسب عرضكم الموجود
المطلوب اعادة النقود فورا الى نفس بطاقة الائتمان التي قطع المبلغ منها و هذا حق شرعي و قانوني لصاحب الحجز
ارجو منكم التفهم لهذا الغرض وقد خسرت الكثير بسبب طيران العربية، لا اريد اللجوء الى الناحية القانونية او وسائل الاعلام
أريد اعادة النقود باسرع وقت ممكن
مرفق لكم صورة من الحجوزات للتاكيد

Air Arabia Staff Manjula Janardhana of staff travel has been blatantly lying to me since Feb 2020 and making me go in circles, about my refund of 279.74 Aed. First it was claimed that refund was already made in Oct 19, (which obviously I never got) I still raised issue with my bank and they confirmed that they cant see any such refund. On confronting the staff, I was told to collect cash refund from their sales office. Which didnt happen, so I mailed again. This time I was told card refund can only be made in card (totally ignoring their own mail). Then I was told refund is processed to card and I should get it in a weeks time. That didnt happen too. When I once again questioned about the delay, they went back to saying the refund was made in Oct 19.

This airline is a pirate agency, I have booked a flight for my girfriend on 16th of May 2020 which they cancelled due to covid19 and say it's been refunded as a credit for a future flight within 1 year. I have e-mailed them multiple times, call them several times, no answer no reply whatsoever.
I am beginning to think I will never get anything back from these sneaky people.
They just took my money and dissapeared into the night.
There must be something I can do in this world they can not just steal people's money.

Dear Sir or Madam,

Thank you in advance for your assistance.

I bought a ticket with Air Arabia for April 16, from Fez to Amsterdam (booking number [protected]). I insured my flight with Silver Tune Protect Travel. The flight was cancelled an as per Silver TPT, travel cancellation is subject to up to USD 3, 000 reimbursement. This information figures on page 6 of TPT Outbound Ma document.

After a long rough-and-tumble, AirArabia agreed to reimburse my flight instead of offering me the travel voucher. The agreement came on May 4 and the airline pledged to pay my reimbursement within 90 days. In July, after I sent a reminder, the airline confirmed the approval of my request and affirmed that the amount will be paid before August 2. I am attaching screenshots of both e-mails.

The money never arrived. I am requesting AirArabia to pay me the full refund plus interest that's been growing since August 2.

I hope you can help me with this case. Thank you in advance, best wishes,
Zuza Nazaruk

Booking no : [protected]
The said booking was auto cancelled due the cancellation of flight and amount was kept in credit.
As all the travel for next one year is frizzed i will not be able to use this credit.
Now being covid 19 situation in saudi and due to loss of business there are salary cut and we suffering to meet the ends. Hence i request you to please refund the amount standing in the credit so that at least we shall use it during hard time.
while I understand that your company has taken a policy to keep the credit, i request you to please consider my request as a special request and approve the refund back to my card account for which i shall be ever grateful to you.
Thanking you

I booker flight from Kathmandu to Prague with transef in Sharjah. Booking number [protected]. Flight date 23/3/2020. Air Arabia cancelled both flights from my booking and refusing refund my ticket even when I pointed out that their website clearly specifies this option in [censored]. They are not answering any of my questions, always just send general email that offers me flight modification, with is ofcourse useless in my case becouse they cancelled all flights from Kathmandu and to Prague. Or they offering credits, witch again are uselles to me. They didn't even change the status of the flight wen I log in to website, it still showing flight confirmed and just today they send me a reminder that I can buy extras for the cancelled flight. They are forcing me to cyncel the bookong myself with would automaticly give me credits intead of refund. Customer service is really slow and usless as I didn't get any real answer or help. I'm requesting a refund for my ticket Thank you for help.

Regards,
Tomas Nahlik

My Flight get cancelled due to corona outbreak and air Arabia not doing cash refund, they give credit voucher for 1 year. and I'm not planning to travel within 1 year. So my money will go waste.

09/03/2020 my wife with two children was travelling from Multan to Shariah flight no G9 271 when she Reach Air Port boarding Pass counter that guy said to her your name is not showing in our system you cannot travel only your daughter name is showing so only she can travel since my daughter age is only 3 years so she cannot travel alone my wife told me about this issue i talked to this guy and told him i booked this ticket one month earlier how you can say my wife name is not there that guy reply me this ticket any one can make what this stupid answer he was fool or he was trying to make me fool then later he said you did not pay full payment that's why her name is not coming in our system i was in Dubai UAE and they were in Multan Pakistan, i contact to Air Arabia Call center one of guy told me your wife name is there who told you your wife name is not showing thereafter he told me you need to pay about 1 Fils i said what i paid full amount without full payment how can i book my ticket online ? then he said wait a moment he put my call on hold for 30 second and then said to me tell your wife go on counter they will accept her when she went to boarding pass counter that guy torture her i'll cancel you you cannot travel i will send you back home and that guy gave her boarding pass in the last last when all people finish she carry my baby which only one year old she was very tired and sick too and that guy torture her and also what i booked meal they don't provide i just want to ask Air Arabia senior staff that i beg you or you are taking my family The name of ALLAH what are you guys I'm traveling from Air Arabia since 2015 it was full and final trip of family and me and my all friends whatever i stop all people do not travel on Air Arabia your people this that your king and we are slave i'll show you ticket what air Arabia issued me. i want refund what i paid for meal and finish they just provide kid meal and sandwich which is i didn't order no soft drink and no wrap/and behavior of that guy not be tolerated.

Dear Sirs

Reservation No: [protected]

I write further to my flight with Air Arabia, departing from Tangier Ibn Batouta to Gatwick Airport on Friday 6th March 2020. I note that I had an allowance of 20 KG Baggage and and 10 KG on hand-luggage. When I went to check in my luggage at 10:35 am, the lady on the Check-In desk took my main luggage through and checked it in, my luggage was about 3 kilograms over. She put it through the conveyor belt, then before printing my boarding pass, asked me to give her my handluggage to weigh it as well, which was about 12 kilograms and therefore 2 kilogrammes over. She then wrote an invoice of 5 Kilogrammes excess baggage and directed me to go and speak to the Air Arabia Office in the airport in order to pay for the excess weight. I explained to the lady that I was not prepared to pay for the excess baggage as the items in my luggage were not essential for me, instead, I explained I was ready to take out some items from my baggage to reduce the weight instead. She asked that I go to the Air Arabia Office and explain this to them. I went along to the office and I explained to the manager, Mr Harraj Nafea the situation. He told me that I had no choice but to pay for the excess baggage despite the lady on the check-In checking in my suitcase and not giving me the chance to take out items from my suitcase, and despite me explaining to her that I was not prepared to pay for the excess weight and I would rather take things out of my luggage to fix the weight. I was unhappy with this and I compained to him, he then suggested to me that I go and request my main luggage back from the sorting office. I was asked to do this by the manager around 11:30 am and my flight was scheduled at 12:40 pm and of course I was panicking as I at the time I had not checked in yet (my boarding pass was not given to me by the check-in desk until I paid for the excess weight) and also needed time to go through security and passport control. I explained to the manager that I did not have the time to request my luggage back from the sorting office and then go to the Arrival department of the airport to receive it, then take the excess weight out and then come back to them to check it in again, particularly as my flight was imminent. He told me that I had enough time and need not worry, this is despite the scheduled flight departure being only 1 hour away.

As my luggage was being requested back, I managed to get rid of some items in my hand luggage and reduced this substantially to 8 Kilograms as opposed to the initial 12 Kgs. My main luggage finally was returned to me and I told the manager that I had already had to take things out of my hand luggage and I needed to take only one Kilogram out of the main luggage, he then proposed that I don't do that and instead of paying for 5 kilograms excess weight, he suggested that I put back the items that I had removed from my hand luggage and only pay 300 DH for the excess. I did so as my flight was then imminent and I just wanted to check-in and go through to my Gate.

Throughout this ordeal, I was not listened to by the check-In staff and felt disrespected when I was told that I had no choice but to pay 500 DH and when I explained to the check in staff (lady) that I was not prepared to pay the sum, she told me in front of others "Don't complain just because you don't have the money ". The manager also did not help me and made the matter worse by delaying me further whilst he requested my luggage to be returned back to me to only then request that I pay 300 DH instead of 500 DH in any event, which I felt I was obliged to pay in order to speed things and be able to check in and go to my Gate. I was not treated fairly by the staff who I felt took advantage of the fact that my flight was imminent and did nothing to resolve the situation instead I was bullied into paying 300 DH even though I managed to take stuff out of my luggage in an effort to even out the weight.

I have used Air Arabia for my travels and have never had such an appalling experience with your Airline, where I've been treated with disrespect. I do not want this experience to taint my future dealings with you, hence I am writing by way of complaint regarding this particular incident.

I hereby attach the cash invoice that I was made to pay totalling 300 DH. I request that at the very least, I am issued with a full refund of this as I do not feel that I should pay this for the reasons set out above.

I look forward to hearing from you.

Kind regards

[name removed]
Sam.[protected]@live.co.uk

The reservation number for Ghulam Kubra Khowaja is [protected] flew on friday 24th january 2020 from Karachi, Pakistan to Dubai, UAE. Her flight number was G9540. I have booked the ticket with meal that consisted of chicken nashif wrap with water for which i am sad to complain about not being provided on the plane. The meal was given to several others but the person I bought the ticket for.
I hope you let me know about the action you would take against this mishap.

This complaint is with reference to my recent flight on Air Arabia from Sharjah to Baku ( G9305) on 31st December 2019 at 08:00AM (PNR No: [protected]) and return on 3rd January 2020 ( G9306) at 14:10pm.
This incident happened on 31st December at 530am while checking in for my flight to Baku from sharjah. The staff at the counter was an Indian guy who was very arrogant forcing me to sign an indemnity form which I had no clue whatsoever to why he made me sign that form, whereas no other passenger on the same flight was asked to sign that. When I refused to sign that form, he said to me that I will not be able to board the flight as they will ask for this form at the gate. He was clearly lying as no body later on asked me for that form of indemnity. He made sure that I signed that, I was hesistant to sign it. I am extremely disappointed with the way he behaved with me which is totally unacceptable and unprofessional. I want a serious action to be taken against this staff agent. He clearly needs to give an explanation as to why he only made me sign that form whereas none of other passengers signed that form. He should be penalized for his bad behaviour because he forced me to sign the form and he threatened me also that if I don't sign in, the airline will not be responsible in case anything goes wrong or if I'm not granted visa at Baku whereas I already had my Azerbaijan e visa copy with me as well as the hotel booking and all other documents. I even confirmed with the flight attendant on Air Arabia as to why I was forced to sign the form and he said he has never seen this form before and he was shocked also. A strict action should be taken against this staff person so that he doesn't repeat the same in the future. I'm attaching my boarding pass, ticket and indemnity form with this complaint letter for your reference and urgent action to be taken.

Name: Rabia Khalid Mahmood
Nationality: Pakistani
Contact No: [protected]

Dear Sir,
Please refer itinerary [protected] for our two employee, because of your airline delay they did not get their flight and flight left without taking them. Even on screen no any information was there. How our employee knows about the flight delay, came or ready for boarding.
So, kindly modify the flight to 30the December as soon as possible. We need our employee very urgently on 30th.
We have a big project and we have a big meeting on 30th evening.
Kindly modify this flight to 30 th December and send to us as soon as possible.
Waiting for your quick reply.