Air Berlin
Reviews and Complaints

My name is Christine. I flew along with my son, and my mother on Thursday, June 22 from O'Hara Chicago to Berlin Tegal, Germany AB 7421 departing at 3:25 p.m. and arriving at 7:10 a.m. Friday, June 23rd. There we were to take flight AB 8212 at 8:45 to Warsaw. Upon arrival at Tegal we were informed that our flight had been cancelled. We were then told to wait in line to find out what to do next. The line stretched throughout the terminal. We were in the middle of the line. After standing for many hours (it was about 12:00 when we finally got to the window), we finally arrived to speak to the attendant. There we were told that we could board the next flight to Warsaw at about 1:00. She also informed us that they had no idea where our luggage was and that we would have to file a claim in Warsaw.

We were then directed to another line where we would get our boarding passes. This next attendant printed passes for us and told us that there are no seats available for the flight. We could wait as standby passengers and hopefully get on a flight. I argued that we were told that we would be on this flight and asked if there were any other flights that were open. We were directed back to the line across the airport. I went back to the original attendant and she told me that there was not an open flight to Warsaw for a few days. Upon hearing that we decided that our best bet to catch our tour group would be to take a train. We took a taxi to the train station and made it to Warsaw by 11:30 at night. There we had to pay a taxi driver to take us to Warsaw airport to file a claim for our luggage. There we filled out the paperwork and provided the airline with a detailed list of our 8 day multi city tour of Poland. Since we missed dinner, we had to pay a taxi driver to take us to a local store and then to the hotel. We didn't get to our final destination to after 1 a.m. on Saturday morning, tired, and without our needed luggage.

Luckily, our tour did not officially start the guided portion until later that Saturday morning. We toured Warsaw and purchased a few needed supplies. The next day, we were also in Warsaw, but did not receive any luggage. My son and myself went shopping and bought clothes (mom could not handle any more running around and had to stay back and rest). This involved missing a portion of our tour.

The next morning, Sunday, we traveled to our next city, Gdansk, without luggage. We toured the city the first day. Upon coming back to the hotel, we were informed that we still did not have any luggage. The next day, Tuesday, still without luggage, we determined that it was crucial to get mom some clothes. We missed part of our tour and again paid a taxi driver to take us to a mall area to buy clothes.

Finally, the next morning, we left for our next city, Poznan. After arriving there late in the afternoon, we were thankfully greeted with our luggage. The rest of our tour continued without incident.

On July 1st I flew from Krakow to Berlin Tegal on flight AB 8201 leaving at 6:15 a.m. Unfortunately, the crew did not arrive on time. This was due to the flight from the evening prior getting in late. Due to regulations, the crew could not start flying until a later time. Therefore, our flight was delayed. I do not understand why this was not listed on the flight information for the day. The airline was well aware that the crew would be showing up late. Why was the itinerary for the day not updated?

After arriving late to Berlin, we took a bus to the main terminal to meet our connecting flight to O'Hara Chicago flight AB 7420 leaving at 9:45 a.m. There, I requested a wheelchair for my 83 year old mother (which the attendant in Warsaw said she put in the computer already). I was told at the terminal that in order to get a wheelchair I would have had to wait at the plane on the tarmac. Inexcusable! I then had to help my mother and son to navigate across the airport along with all of our carry on luggage. This proved difficult since mom tires easily and needs to take many breaks. We were then directed through several long lines to wait through which also delayed the connecting flight. My mother was exhausted and aching by time we boarded the plane. There must be a better way for elderly and handicapped individuals to navigate through the airport.

Finally, our flight arrived in Chicago at about 12:30 p.m. After waiting for almost 1 hour at the baggage claim, it was determined that all luggage had been unloaded. Only 2of our 3 bags had arrived in Chicago. We then had to again fill out a lost baggage form. Seeing that many other customers also had missing luggage, this was a lengthy process (with only 2 attendants working and 25 people missing their luggage).

Overall our experience with Air Berlin is disappointing at best. Per European law, I expect compensation for my trip delays and expenses. I would also like compensation for our continued stress and aggravation. Your system for rebooking our first cancelled flight was unnecessarily long and cumbersome. It would seem that an airline with your reputation would more equipped to handle such problems.

Dear AirBerlin,

Let me start by saying how disappointed I am with your airline staff and the overall airline experience. Me and several other people booked a flight from Miami to Dusseldorf, continuing our trip with AirSerbia to Belgrade and Skopje. We booked our tickets online and we were very excited to use AirBerlin for the first time. I've flown all over the world, including USA and Canada, South America, Asia, Europe, and Africa and I've been on more than 150 flights in my life. Our last trip flying AirBerlin was the worst flying experience we've ever had (and we flown on low budget airlines too).
Everything started on May 27 when your website stated that I am ineligible for web check in and than continued in Miami on May 28th, when the systems were down and the check in line. Once they finally checked me in, I was seated on the plane and realized that the seats are so tight like I am sitting in a horse carriage not an aircraft. The flight attendant that was taking care of our section was very mad and seemed like he hates his job. When asked for a cup of water I was told that they will pass and offer drinks in a little while and I can't have a drink whenever I want to. His name I believe was F. Schnoll or something similar to it. Two weeks after that on June 11, my fiance and her family took the same flight. They were beyond disappointed as well. My fiance said she had to hold an empty water bottle for 3 hours before somebody came by to pick up trash. Also they said the service was horrible. On June 28, we took the same flight back. First, we got a boarding passes in Belgrade but they said that because the flight is operated by different airline they are unable to select seats and they asked us when we get to Dusseldorf to approach the AirBerlin customer service desk and they will be able to seat us together. We landed in Dusseldorf and approached the AirBerlin customer service desk where we waited in line for 30min because the so-called customer service agent was taking people that were not in line and was visibly upset and mad. After 30min waiting finally I got to talk to the customer service agent (badge # 209088) and kindly asked if it's possible to have a seat right next to each other because we just got married and it's a long flight. She rudely said that she can't do anything about it and asked for the next in line. I kindly asked again, if it's possible to give us seats right next to each other because we were at the airport in Skopje at 2:30am and they couldn't give us boarding passes or in Belgrade at 5:30am where they couldn't select seats and they told us that it can be done in Dusseldorf. She said the only way she can do that is if we paid 100 euros per ticket. I kindly asked to speak to a supervisor (badge # 206603) after reaching her on the phone and explaining the situation she said that this is not USA and that we can't do whatever we want but we need to take those seats. I asked if it's possible to get a free upgrade and she said that will never happen. Visibly upset and disappointed I left the AirBerlin desk and headed to the gate. At the gate there was a very pleasant young lady that I asked if it's possible to change our seats and have us seat together. She looked up in the system and she said she can do that for us. She definitely knew what is the meaning of the term "Customer Service".
I own a property investment company and I fly a lot to different parts of the world looking for an investment opportunity but this was definitely the worst flying experience I've ever had. Just for comparison AirSerbia portion of the trip was one of the most amazing flying experiences we've ever had.
I am looking forward your response on this matter.

Sincerely,

Ivica Milanoski
MKD Property Investment
Naples, FL
[protected]

Hi,
We flew on the June 24 2017 from Venice to Stockholm. There were three stops on the journey and all three of them were delayed. Then our luggage didn´t arrive to Arlanda, Stockholm. These were the connections:
Venice- Dusseldorf- AB8763 arrived 14:47 instead of 13:55 which led to a delay of the next flight.
Dusseldorf- Berlin Tegel AB 6444 was supposed to leave at 15:00 but left at approximately at 17:00 which caused us to miss the connection at 16:25 from Berlin to Stockholm.
Berlin- Stockholm AB8006 was due at 16:25 but we had to take flight AB8000 instead which was due at 21:25 but actually left the airport at 22:10 and arrived at Arlanda at 23:30.

Luggage has still not arrived and we have filed a complaint about this and also reported it missing. We have still no news about our luggage (three bags).

We sincerely hope that you will compensate us for both delay and bags as soon as possible as this is far from acceptable. Our flight was also rescheduled with two stops instead of one, which would also have costed less when we booked our journey. The original route was Venice-Dusseldorf-Stockholm.

Kind regards,
Teresa Romano, Fred Wilhelmsson and Julia Romano-Wilhelmsson

The date of incident was 23.06.2017
Ticket number: [protected]
Confirmation Number: KHBZZB
Flight number was AB7451.
My name is Timur Aliev.
I have paid for an upgrade seat from JFK NY to DUS.
I given seat 14A, which turn out to be economy class and not XL seat.
I would like your company to return my payment. The receipt is attached.

For any questions you may reach me through my email:
[protected]@mail.ru

Thank you in advance.

Timur Aliev.

Hi,
So I flew via Airberlin on 1st June to Düsseldorf, my flight from Düsseldorf to Arl was cancelled so I was but on another flight later in the evening via Helsinki and reached Stockholm around 4:30 pm when I was supposed to reach at 11:45am. I had to spend another hour at the Airport waiting for my luggage that didn't come. I had to personally collect my luggage on the evening of 3rd (10pm) because else I would have to wait for you guys to send it to my address and I would have missed my luggage for the cruise on the 4th. Not only that my flight back from Arn to Dusseldorf was pre-poned Originally I was supposed to leave at 11:45am but I got an email saying that I had to fly out at 8am which caused me a lot of inconvenience. I had to wait longer at Düsseldorf and more of my trip was cut short.

I have booked on Feb 13 Air Berlin tickets Paris to Krakow via Berlin on May 19 . Since the delay of the Paris-Berlinflight, we couldn't get the connection in Berlin . Nothing was arranged for the transfer when we arrived at Berlin around 6pm, whereas there were other flights to Krakow in the evening or the next morning. We had to queue for 2 hours and 45 mns at Air Berlin desk, when finally at 9.30 pm we were placed on a flight to Stuttgart at 8.20 am on May 20 and then Stuttgart Krakow . Since I was very cautious, I arrived at 6.20 am to the Airport on the 20, to discover that the 8.20 flight had been cancelled, we were in time to get the earlier flight at 7 something am, where there were vacant seats, but Air Berlin staff at the check-in refused to take us, since we had not been given the right tickets, we had then again to queue two hours at the desk and finally got bookings for flights to Krakow via Munich. We arrived in Krakow at 11.05 pm the 20, thus 33 hours after the scheduled departure from Paris ! Since this date I try to join the customer service for repayment of my taxi and hotel bills, but the only answer I got is to fill in the digital complaint form which doesn't correspond to my sprcific case

Dear ladies and gentlemen,

my mum and I were supposed to fly on 3/6/17 from Palma Mallorca at 8.25 pm to DUS (aarival time 10.45 pm) but this flight arrived already delayed at Palma airport and then was so much delayed that an arrival in Duesseldorf was no more possible so that instead of this 5 minutes before landing the pilot informed the passengers onboard that they will land only at Koeln/Bonn airport. While waiting for the luggage none of the AirBerlin/Niki crew or ground staff showed up to let the passengers know how to come at this time to the booked airport Duesseldorf. there was at the end no information given at all to the passengers anymore and they wee all "stranded" at Koeln/Bonn airport during the night. We also had to wait even to get our luggage until 2.30 am (almost 3 hrs waiting for the luggage) and after that just left alone during the night. My mum and me called a friend of her and we were picked up at 3.15 am then. I think I do not have to tell you that this procedure and treatment of passengers of your airline is unacceptable and definitely showing how valued are your customers.
I kindly request you for a refund (89, 3 kmx0, 30EURx2= 53, 56 EUR transportation + 137, 90 EUR/1one-way-ticketx2passengers=275, 80EUR = 329, 36 EUR in total amount )now to create such a disaster for us - this would be the minimum respect you can show to your passengers.
Here are the details: flight no: HG3575 Niki, Date: 3/6/17, names of passengers: [removed]
Please refund in total: 329, 36 EUR until 30/6/2017 as apologize for creating such a chaos, anger and stress for your passengers.
Thanking you in advance for an uncomplicated and fast handling I remain with kind regards
[removed]

My fiancé (Ann gacquin) and I arrived in milan italy on june 6 from boston ma confirmation wojlpe june 5 flight 7473 then flight 8740 our luggage did not arrive. We spent several hours waiting to put in claim we were 4 hours late for car rental no economy cars available till next day. We took taxi 36euros to hotel arriving about 1640 consequently we missed our sightseeing objectives we returned to milan airport again via taxi waited until apprx 1200 for luggage which was damaged we were told to file report for damage which ann gacqin did now its after 1400 hours and we have reservations in padua italy we arrived in padua around 1700 hours again unable to view desired sites our next reservation was florence area next day. We did enjoy our flight both going and returning. Service was very good. Its just the fact besides taxi expenses we lost valuable vacation days and lost opportunity to see all the wonderful sights in milan and padua. We would love to return sometime to revisit those sites via your airline food and service was excellent. Thank you for considerations ann gacquin myself theodore mourousas [protected]. Possible flight credit towards return trip would be welcomed.

Hello!

a want make a complain, because the airberlin stuff denied my check in without reason . I had a valid flight ticket booking reference 5N6X5N flight number AB 8005 and AB 8266. Date. 17.06.2017 Destination was Stockholm, Berlin, Budapest.

I was standing all the time in the cue for check in at least 1, 5 hour or more. It was a very, very long cue and me and behind me a family with children was the last ones in the cue for check in.

Suddenly the airberlin staff, it was 2 persons, said that we are closed now, and denied to check in. The staff was extremy stressed I could see and tried to call for extra stuff during check in time. And told us go to the airberlin desk and get a ticket for next flight. and we went there, the staff Helen at de desk told that everything was fully booked, and cant help me. And she later said, that I came to late and I have to find on my on another ticket and finished the conversation. It was not true because I was standing in the long line for check in at least 1, 5 hour or more.
I had to by a new ticket to Budapest. It was my final destination, and stay for a night at hotel at Arlanda.
I want to get back my lost airberlin ticket cost 260 EURO and for the hotel cost at Arlanda 1040 SEK.
It was a terrible experience.
I want to get back my airberlin ticket price 260 euro and the hotel cost 1040 SEK and compensation for that terrible unbelievable episode that happended at Arlande airport 17.06.2017.
I have never experienced a situation like this before.

My best regards

Rella Krisztina Sarvari
Belgrad rakpart 21
1056 Budapest
Hungary

TeL.[protected]
email [protected]@yahoo.com

My family and I had a flight from SFO to Dusseldorf. We had a 4 hour lay over. Originally, we had an 8hr lay over but Airberlin changed the time. What was supposed to be a 4hr lay over turned into a living nightmare, that forced my family and I to sleep overnight at the airport. They lost our luggage, we spent 2hrs looking for them. We were one of the last families in line to receive a voucher for a hotel room over night. By the time they got to us, the had ran out of hotels according to them. The hotels available were 50 miles away. They stated they wouldn't reimburse us for any taxis we used. So, my wife and I decided to stay at the airport with our kids. Airberlin booked the flights for us but it wasn't straight to Venice. We had to make another stop to Frankfort, Germany. My wife and I managed to find a place where our kids can sleep for a couple of hours. We all fell asleep to find a complete stranger sleeping next to our kids. We thought this nightmare was over but it was only the beginning. Around 4:30am my wife and kids waited in line to be checked in. When we were finally helped, after waiting for awhile, we were already feeling very frustrated, the woman at the register counter told us that Airberlin did not book our youngest daughter. They took such a long time. They were upset about it, we were very confused. Our flight was going to leave at 6am and we were still trying to situate our daughter's airline ticket. We almost missed our flight to Frankfort that would connect to Venice. Due to the cancellation, we lost a night in Venice. We had already paid for the room. We lost two days of vacation because of their inadequacy.

Dear Air Berlin,

I was charged for a round trip flight on my VISA card on 02/02/17. $$1482.36 for your flight #7393 from SFO -DUS-FLR leaving on June 16 2017 and return flight #8880 returning FLR-DUS-SFO onJuly 16 2017. I booked this through Expedia. A couple months later, while on my computer, I mistakenly cancelled this flight, realized it immediately, and Expedia booked me the same exact itinerary, charged the same exact amount, so on my VISA I now have another charge, now two flights for the same dates already paid to you on March 25 2017. When I called Expedia to complain, they informed me my trip insurance wouldn't cover this unfortunate error on my part. I can understand that if I cancelled it, and did not re-book immediately, but in this case I have paid twice for it seems like, one flight. When I have spoken with your agents, they advised me to contact the booking agent, Expedia, BUT your agent did say that I have an "open ticket" on AirBerlin. Expedia has been no help, and they keep telling me you can possibly resolve it. Am I entitled a voucher for at least some of the $1482.36? If so, what are the condIitions? I really wish I had booked directly with Air Berlin from the beginning because Expedia is no help, they don't care, and they just pass the buck, so to speak. I really hope you will at least respond to me, and hopefully offer me some compensation. Additional info that might help: first flight booking reference #24RCA4, and second "good" flight I definitelly plan to be on, reference #6E7UHA. Thank you thank you for any help, or at least a response. It's a lot of money for me to lose just by clicking one button, and it would so restore my faith in the airline industry if you can offer me some compensation.

Sincerely,
Laurie Winship 001/[protected]
510 Clayton Street
San Francisco, CA 94117 USA
Passport #[protected]

Please see below. They agreed a refund and I have contacted them 3 times now by letter but I get no response.

Dear [removed]

Thank you for your correspondence dated 10/04/2017.

We sincerely regret the delayed performance of your service AB8568.

We appreciate your bringing this matter to our attention. We apologise for the inconvenience and empathise with the frustration this has caused you.

Please be assured that airberlin strive to provide the best customer service and to ensure our customer’s journey passes as smoothly as possible.

Unfortunately, there are many factors that influence the daily flow of air traffic that go beyond our control. Foreseeable factors are taken into consideration. Hindrances such as weather, industrial action or technical problems however do occur unpredictably and often interact.

You may of course opt for the amount of 703.01 € to be refunded directly.

[removed] we value your business and would like to make an attractive alternative offer:

We wish to offer you a travel voucher amounting to a total of 920.00 €. This voucher is valid until 30.04.2019 and with immediate effect can be redeemed for:

•Booking a new flight at airberlin.com within our global network (a partial redemption is of course possible as well)
•Attractive special services such as advance seat reservations or additional free baggage
•The order of the airberlin Service Card, offering year-round benefits on all flights of the airberlin group

To redeem your voucher, please enter voucher code ====-====-==== and voucher PIN ======= when booking your next flight or quote these details when booking by phone.

Please note that only one voucher can be redeemed per booking. Should the voucher amount exceed the fare, the remainder will be kept on file for a future booking.

Should you wish to transfer the voucher to another traveler, it lies within your responsibility to provide the necessary information (voucher number and PIN code) to this person.

Should you opt not to make use of the attractive alternative offer of a travel voucher and prefer a transfer of the total refund, please advise us accordingly through our web form www.airberlin.com/feedback. Please include your international bank details (name of the bank, name of beneficiary, BIC and IBAN codes)

We hope you will regard this a s regrettable, but isolated incident and look forward to welcoming you on board a future airberlin group service.

Yours sincerely

Ms K. Gnuschke

Guest Relation Team

Air Berlin PLC & Co. Luftverkehrs KG
Saatwinkler Damm 42-43
13627 Berlin

We write all the complaints that have been told to us form AirBerlin and still have no information aboout our luggage, Our honeymoon has been destroyed, and this isn't forgiven from our part we want to know where our luggage is or how AirBerlin is going pay us, the damage that we have . Flight number AB7314 . In the luggage is the naim of Bujar Iseni .

The above flight was consoled an hotels were provided by Berlin air. We were told by the Berlin Air officer that ouer expencis to taxi transportation would be refunded. Please refund Euro 130, 30 according to atached invoices.

Ouer bank account in Denmark: reg.no. 3347 account [protected] Danske Bank.

Best regards

Ejvind Tarp
Stejlepladsvej 1A, 2990 Nivå
email: [protected]@gmail.com phone +45 [protected]

AIR BERLIN topbonus has one the most pathetic customer service I have ever experiences. Your people don’t have etiquette and neither do they know resolution for any common problem that a customer comes up with.

From past 3 days I have been calling AIR BERLIN customer care with respect to a query regarding my flight booking made via “TopBobus/Frequent flyer” miles card. I had a a very simple question : I booked a flight from Milan to Dusseldorf on 8th July 2017 via TopBonus card. However due to some personal reasons I want to cancel that flight and wanted to know how I can do the same and how will I get the refund, if any.

First day, they kept giving me different numbers to call and said we are not sure what to do. Next day they say, the topbonus people are not picking up your call so it is getting redirected to us on regular customer care, so try call again after sometime or drop email to “'[protected]@topbonus.de'”. I did both and the best part, a TopBonus service team correspondent replies back with “Please call Topbonus service team”.

3 days, hours of waiting on line and giving you money for it just to hear that we cannot help because we do not know. What the hell is this. You guys prove to have the worst customer care. Did not expect this from AirBerlin.

Dear Sir/Madam,

Reference: AZ7593 ( flight to Dusseldorf to Bologna ) and EW 754 ( Kolen to Vienna), OS 535 ( Vienna to Bologna )

I am writing to you in connection with the above flight on which I was booked to travel on 17th May 2017 from Dusseldorf airport at 9.40 am to Bologna in Flight AZ7593. At end moment the flight was cancelled and we have been asked to go to Koln Airport to catch other flight to bologna.

But unfortunately, Air Berlin staff did half booking and did reserve a seat for only one person in d flight, we are left with no option to leave dat flight.

After request, Air Berlin staff created one more booking with great difficulties in Flight EW 754 to Vienna a connecting flight OS 535 to Bologna from Vienna. ( for which, the timing were so neck to neck )
The flight AZ5793 was supposed to depart from Dusseldorf airport at 9.40 but was cancelled.

When I tried to get compensation under the EU Denied Boarding Regulation 261/2004, I was told I was not eligible because the cancellation was caused by an extraordinary circumstance.
Technical problems are not extraordinary circumstances unless they are the type that you could not expect to encounter when operating a flight.
The decisions made in the Wallentin-Hermann vs Alitalia case 2009 and Jet2 vs Huzar case 2014 have confirmed that routine technical difficulties are not extraordinary circumstances.
I am entitled to the sum of € 450 compensation and look forward to receiving the sterling equivalent within the next 14 days.

Me and my colleague had a business meeting to attend in Bologna which we missed and we came all the way from
India to attend this meeting . Which spoiled company's reputation too . I am requesting you to look in to matter and pay the compensation for two ASAP.

Flight and booking reference details is as below .

Original Booking :
Passengers - 1) Mr Rakeshpuri Goswami
2) Mr Ritesh Kapoor

1) AZ 7593. Dusseldorf to Bologna time 9.40 am ( Flight cancelled )

2) EW 754 . koln to Vienna, time 18.15
3) OS 535, Vienna to Bologna, Time 20.15 ( Arrival time was 19.40 )
Reference : ETKT [protected]

528 miles ( 850 km )

As Mr Cohen's travel agent, I issued a ticket and EMD for him.
Please check why AB charged the customer for the baggage from BER to TLV at the airport although I as his travel agent issued an EMD for 1 suitecase USD 63.50?

Air berlin Record: YTG496

Emd no.: [protected]

1.1COHEN/DAVID EUGENE MR
3 AB8380P 31MAR TXLTLV HK1 2235 0335 01APR 6 /DCAB*YTG496
HRS/E]

Air ticket no:[protected]-IL COHEN/D 0D39*ALB 1658/20DEC*A

EMD for 1 suitcase: [protected]- IL COHEN/D 0D39*ALB 0947/01MAR*A

As this EMD number was never used ( maybe I issued the wrong EMD - see below ) and the Passenger was charged at the airport with new EMD – attached – we will a appreciate if you will waive a full refund for this EMD which was issued on 01MAR17 and was never use by the passenger.

Regards
Lydia Babayan
American Express Travel Israel
[protected]@gbtil.co.il

Passenger Waltraud Biegerl-Vianale, 69 Andrew St., Kingston, 12401, NY-USA
Tel: [protected], e-mail [protected]@aol.com
Flight # AB7450 on day May 19, 2017 was "annulliert:
depart: 10:35 in Duesseldorf to JFK arrival 12:55 PM.
I completed Munich to Duesseldorf AB6022, on May 19, 2017
Itinery# with Orbitz: [protected] incl travel insurance
Due to my medical condition, I was puzzled and got another flight to New York City, not with airberlin.
Pleas refund this part of my journey.

Also lost luggage, one darkblue "empress" suitcase due to incomplete travel; maybe at JFK or in Duesseldorf. Please find my luggage and return to above address.
AIR BERLIN 0 745-AB-572513

Sincerely, Waltraud Biegerl-Vianale

Hello,
Thursday May 4 the fly from MIA to Prague with one stop in Berlin was canceled. This fly supposed to leave at 3.55pm. I book the fly because was convenient and short. I am 73 years old and can't travel to long distances! I was happy that your team did find me an alternative fly AB7001 the same day because I was actually traveled to Miami already 3 hours from Fort Myers. But unfortunately did have to wait two hours longer for departure and then the other night mare was that they add 1 more stops in Dusseldorf.
That all cause me further difficulty when I arrived to Prague many hours later and so my expensive train ticket was no more valid and did have to purchase other one witch was a day later so I did have to pay for overnight too!
I am use to fly with one stop, very convenient for me. My family and I is using your company for at least 10 years but that was very difficult stressful and disappointing.
Please e mail me back at [protected]@aol.com for some solution. I would like to have a full refund or voucher or if I will fly this year again then first class. Thank you for understanding Marie Grohmannova. Tel. [protected]

Today 4/29/17 I booked a flight for my daughter and my 2 grown adult grandchildren upon booking the flight booking # QGHC6P at the end I was looking to put in my discount code and wasn't given the opportunity to do it. My discount codes are as follows R4S0- WB50-AVON / RTN1-3SQ9-QTIE . I am a recipient of the AirBerlin Newsletter. Please apply my available discounts and apply it to my credit card on file.
Thank you for your time in this matter.
Manfred Obermeier
Manmar @optonline.net
[protected]