Air Berlin
Reviews and Complaints

Hi, my name is Frady S Berger.
Last week my husband and I travelled with Air Berlin (Booking Ref: UWND5K).
We travelled from New York to Berlin and from Berlin to Salzburg on Wednesday, August 22. Our way home on August 30 we had a flight scheduled from Salzburg to Duesseldorf at 15:40. The flight was first delayed and after waiting 3 hours it was cancelled. We missed our connecting flight to New York so we had to sleep over in Salzburg. We had no kosher food, so we waited around hungrily until the next morning.
We were rescheduled onto a flight on August 31 at 6:20 in the morning to Berlin and then a connecting flight at 13:35 to New York. This meant a 5 and a half hour wait, again with no food and without our baggage.
We arrived in Berlin and saw that our flight has a delay. We waited over 9 hours in the airport and arrived home over 24 hours later than our trip reservation!
I am writing to kindly request financial compensation EURO 600 for me and EURO 6oo for my husband for our cancelled flight to Duesseldorf and then the delay of our flight to New York. Please send it to us in cash and not vouchers as we don't fly often.
In addition to all our mishaps, as we arrived at our final destination we only received back one baggage. My baggage in the value of $6, 000 USD is still missing now four days later! I had inside my extremely expensive fur hat a lot of clothing my shoe crocs sweaters and some more personal stuff.
We are expecting to hear from you soon regarding the above complaints. We can be reached at [protected]@ohrchodoshorg.org
or [protected]
or [protected]

You charged me twice for my flight booking. One via sofort and the other one via credit card. I made the sofort payment first but your system did not generate a flight ticket after the payment and the money was debited from my bank account.

I called your office and was told by your staff to make a second booking via credit card. Ticket was generated on the second attempt. You have both my sofort and my credit card payments and you have failed to refund one of them. How do I get my money back?

Hello,

Last week I had a trip with Air Berlin (booking ref: KOW2ZM).

I was flying from Gothenburg to Munich on Monday, and then back from Vienna via Berlin on Wednesday last week. Flight from Vienna was delayed by approx. one hour so I missed my connection. On arrival in Berlin I was advised that Airberlin had rebooked me on a later flight from Berlin to Gothenburg (21.35 p.m.). After waiting for 3 hours it was announced that this flight was cancelled. I then had to stay over in Berlin and was booked on the first flight Thursday morning to Gothenburg.

This meant for me that I got additional cost for hotel in berlin, and also I was not able to go home to fetch new cloth that I needed for a business meeting and a dinner. I got a suit and extra underwear that I could use, but I was forced to buy 2 new shirts to be able to present myself in those two events (business meeting and dinner).

My additional costs caused by the delay and cancellation are:
Taxi to and from hotel in Berlin (Euro 17, 50 + 16, 40 = 33, 90)
Hotel cost in Berlin (Euro 98, 10)
Food (Euro 25, 00) lost the receipt
2 shirts (Euro 245, 35)

In total I claim compansation for direct extra cost caused by the delay in 362, 35 Euro.

I am not sure about my rights in terms of IATA regulation in regards to general compensation for delayed flights. So, I hope you compensate me as required by regulation.

Flight Inconvenience - Ref: V1316289
FLIGHT NO: EY1997 SCHEDULED ON 16/08/2015 FROM ABU DHABI TO DUSSELDORF GERMANY
Please note that I will not be taking another flight before 31/09/2017.
Therefore I am kindly requesting you to send me a cheque for EUR 600.00 at your earliest convenience. My email address: [protected]@yahoo.com.au

On Tuesday, 15 September 2015, 21:10, "[protected]@airberlin.com" wrote:
Dear Mr Kamoor,
We would like to apologize that your flight did not take place as scheduled.
We know that you were looking forward to your flights as well as your journey and that you expect smooth procedure from booking to service on board. Unpredictable events during airline operations are annoying for us as well since such occurences require complex adjustments of flight rotation.
As compensation for the flight delay you will receive a discount of 600 EUR on your next booking with airberlin and NIKI.
The voucher may be redeemed until 31.09.2017 on all airberlin and NIKI operated flights.
Please accept once again our sincere apologies. We hope to be able to reassure you of our reliability and would be pleased to welcome you onboard airberlin soon again.
Kind regards,
Your Guest Relation Team
Air Berlin PLC & CO. Luftverkehrs KG
Saatwinkler Damm 42-43
13627 Berlin

Dear Sir/Madam

Booking Reference: LA9VBR, Ticket # [protected] & [protected], Processing ref. number: 856068

I am writing to you to raise an issue about Online travel agent at Expedia.co.uk on August 31st, 2017.

I booked a returned flight with Expedia for Airberlin for one of my business meetings, but needed to cancel within 24hrs. I received a partial refund on the tax paid, but not whole amount. Firstly I would like to know if Airberlin are violating my statutory rights, by not giving me a full refund when I cancel my ticket within 24 hours. I have previously cancelled a different trip that I bought on-line and even though the ticket said it was non-refundable I was still able to get a full refund. Most low cost airline would allow you to change ticket or receive a full refund within 24hrs.

I would like to receive the full amount paid to Expedia for my trip and going forward it would be good if AirBerlin could review it's policy to make sure that they fully comply with the regulation.

I look forward to a prompt response.

Please reply to my email account at [protected]@hotmail.com and I'm looking forward to hearing from you.

Yours faithfully

Janthana Kaenprakhamroy

On a flight Aug 30th JFK to Berlin, business class, flight AB 7249; Amanda Erin Long. My final destination was Ibiza, Spain. I completely the lost bag form at the Ibiza airport. They say they have no tracking information to locate the bag for now over a day. Airberlin has no baggage office or supervisor to speak to. I am in Ibiza with no clothing or personal items for days. I need to find out where my bag is and I need to be compensated for purchasing clothing while I am here.

Hi,
My name is Leila Mehrnia. I am sending you copy of my receipt showing that I paid for us to sit together and also copy of our boarding passes showing that were not given seats grouped:(
We checked in 2.5 hours early but air berlin agent said:" The plane is full and we can not put you guys together.
Call or email the complaint! And they will refund you!"
This was a very frustrating experience for me and my family.
I have an 8 year old with severe allergies and a 12 year old and they sat separate from us.
Please refund the total amount that was charged for the regrouping of my tickets on the Dusseldorf- NYC flight.
Let me know the amount and time frame .

Thank you for your immediate attention.

I am writing in regards to the substandard buisiness class flight my husband and I took from FCO-TXL on the 21/7/17 flight AB8705 on an A320.

As a one world alliance we expected much more than the services we received for the cost of the ticket we paid a fortune for!
We are travelling on a "one world" around the world buisiness class ticket however were given an economy seat (no difference between ours and everyone else's) no menu, no pillows for me bad back, no sparkling wine, the drinks my husband requested were not available. Plastic cutlery, food served with foil on, terrible meal presented not to the standard of all business class.
There was no room for our bags in over head locker so we were told to put them on the seats next to us even during takeoff and landing which I know is not allowed!
I have many photos to show the service we recieved which I have included. The flight attendednts couldn't explain to us how our seat was different from economy. Also when my husband went to find an attendant someone sat in his seat while waiting for the toilet! This is not the service we have saved very hard for and paid a lot of money.
We would like to be paid the difference for the cost of an economy and buisiness class ticket for that flight as we don't believe we received the buisiness class service that we paid a lot of money for.

Please email me back with a response and this needs to be recitified to some degree as it ruined a leg of our Holiday.
Thanks for your time.

Anneliese Deelen
Email: anneliese.[protected]@gmail.com

To Whom It May Concern:

At the suggestion of your customer service representatives in Dusseldorf, I am writing to request financial compensation for our delayed flight in accordance with the Flight Delay Regulation (EC) No 261/2004. I got this information from the customer service representatives who gave us the pamphlet: Air Berlin We’re there for you. Helpful information for our guests.

My students, wife, son and I were recently on Air Berlin Flight 8883 on Saturday, August 19, 2017 from Florence to Dusseldorf. The flight left Florence at 12:10 and was due to arrive in Dusseldorf at 2:15. I was with my wife and child and six of my students who were studying Italian in Siena. (The names will be at the end of this letter.) As we boarded the plane, we were informed that the air conditioning was not functioning, but the pilot hoped that things would cool off once we got in the air. Unfortunately, that did not happen. So after about 45 minutes in the air, the pilot stated that we would have to land in Bologna so that the engine could be checked. Some of the people in the plane started to feel sick, and there was a real concern about the impact on the babies and little children on the plane. We were then led into a room separate from the baggage claim area. No information was given to us and no representative came to see us. After about an hour of standing or sitting on the floor, other passengers and I finally approached a pilot from another plane who was passing through, and he contacted a representative from the airport. We finally were led into the baggage claim area, where we got our bags and went through customs again.

In our time in the airport in Bologna no representative contacted us. Fortunately, we saw our flight on the flight information board and the flight finally continued from Bologna at about 17:30. Obviously once we arrived in Dusseldorf we missed our connecting flight Air Berlin 7480 to New York City. After more delays, we were able to take taxis to our accommodation at the Lindner Hotel Airport. The good news is that our flight to New York city the next morning went smoothly.

We are requesting the full financial compensation that should be owed to each of us. As a result of this delay there were consequences in terms of some of the parents having to miss their jobs and even some of the students having to miss a day of work. In addition, here is a breakdown of my expenditures. I have attached copies of the following receipts:
Taxi to the hotel for my students and me: 20.20 Eur.
Taxi from the hotel to the airport for my students and me: 30 Eur.
Dinner for my wife, son, and me: 86.50 Eur.

My wife Rebecca Ibanez will be contacting you in regards to her taxi receipts and for flight compensation. In addition the parents of my students will be contacting you in regards to their dinner receipts and their flight compensation.

Here are the names of all the people in our group:

Vladimir Malukoff
Rebecca Ibanez
Anton Malukoff
Janine Sharpe
Sophia Almonte
Nia Lowe
Iniya Monroe
Fatima El Baghir
Emma Philip

Please contact me via e-mail at [protected]@brooklynfriends.org or by phone at [protected]. I have attached photos of the two taxi trips and the dinner bill below.

Sincerely,

Vladimir Malukoff

I was charged $107.01 us dollars per bag without being informed of this. I purchased economy (Not economy light) tickets for myself and 2 daughters. On the tickets and on your website it states 1 bag checked and one purse are aloud. I want my money returned immediately, this is outrageous! Please return a total of $321.03 us dollars. I only found this out after reviewing my credit card statement and calling my cc company. They called berlin air and found out this was charges for baggage.

Tickets are as follows:
Windi heaton eticket # [protected]
Ama makini eticket # [protected]
Samie blasingame eticket# [protected]

Windi heaton

[protected]@sbcglobal.net

Hi Air Berlin,

Last year I fly with your company on crismas and you lost my suitcase with all my clothing and my dj equipment.

For the inconvenience situation you you send me a voucher for 1699.

Unfortunately I can't use the voucher I try to call for 3 weeks now and every week the service customer ask me to try next week.

I will like to refound my voucher as you promise. or to get a flight ticket on the amount of the voucher 1699euro please.

Dears Mrs., Ms., Mr.,

In late July 2017, I booked a flight from Sofia (Bulgaria) to Paris (France) with a stop in Berlin (Germany). After a flight confirmation and online check in procedure, I received my ticket per mail. As I'm not able to join the ticket file here, I could send it per demand.
When I made my reservation, I booked two flight operated by Air Berlin, even if the first flight was with Bulgaria Air's airplane.
So once we arrived on the Berlin's track it was 7:45 CET. We count some 10 minutes also to be chartered till the out gate. So in 7:55 CET we were in front of the passport control tail. After a kind request addressed to 2 airport employee, they refused to me and 6 other persons supposed to take the same plane for Paris, to pass faster the passport control. So once I pass the passport control it was already 8:25 and it takes some 2 minutes to find the out gate C67- C68. Once me and some other passengers became in front of the out gate door, an Air Berlin company employee charged with the check in on the plane told us that it's too late and we aren't able to be let in for this flight even if the plane was still on the track.
Then we were asked to find the AHS Service on the same terminal. After a discussion with 3 different employee of AHS Services, they explained to us that if me missed the flight it's our problem and they are not able to made anything to help us. They gave us a phone number of Bulgaria Air’s call center and then tried to kick us asap, telling that they couldn't help us anymore. We tried to join Bulgaria Air even if it was only Air Berlin that was supposed to rebook our flight, cause the two flight was operated from your company.
So after 4 hours spend on the airport, without clear explanation from Air Berlin's employee and without having other choice, we bought a new Air Berlin’s ticket from Berlin to Paris. (with relevant number AB8296). I could send you an invoice and boarding card that could confirm you that I bought the ticket for the price of 295.16€.
With this mail, I'm kindly asking you to reimburse us for the second flight ticket, which price’s 295.16 €. Please let me know if you need any ticket copy, that I could send you over a mail.Thank you and I'm waiting for your fast return on this topic.
Best regards,
Beatris Shahinyan

Hi,

I have been writing mails to air berlin customer support from past 4 months, and every time i get some kind of repeated automatic answers with no resolution.

I provided the receipts multiple times and also provided my bank detail, but till date nothing has happened and issue hasn't moved a single inch till date.

I have never seen such insensitive, poor and irresponsible customer service.

Kindly suggest, being a foreigner, how can i fight this legally?

Arun

Hello
My name is Vika Ryabinky and I was traveling with my family on July 5th from Stockholm to Munich.
We were charged at the airport for the 2 small carry ons. It specifies on your website that a child can check in a small bag for free. There were 2 adults and 2 children. Our ticket # [protected]. Please issue a refund for these charges. Thank you!

I'm the tour leader of a Group of 18 people Flying Air Berlin on the 4th of August from Milan (12 people) and Rome (6 people) to Reykjavík.
This the schedule:
Roma Fiumicino - Tegel: Air Berlin 8705 04 AUG 14.05 - 16.15
Milano Linate - Tegel: Air Berlin 8739 04 AUG 19.20 - 20.55
Tegel - Reykjiavik Keflavik: Air Berlin 3546 04 AUG 22, 20 - 23.55

Reykjavík Keflavik - Air Berlin 3547 13 AUG 00.40 - 06.05
Tegel - Milano Linate: Air Berlin 8732 13 AUG 08.35 - 10.15
Tegel - Roma Fiumicino: Air Berlin 8704 13 AUG 09.25 - 11.30

On the 4th AUG the flight from Tegel to Reykjavík was cancelled, so the 6 people from Rome were rescheduled on a flight to Helsinki, and from there to Reykjavík. Their luggage were lost (5 pieces) and nobody in Berlin could say where they were (we spent more than 4 hours in the office asking for imformation). They got their luggage on the 8th AUG (4 pieces) and on the 10th AUG (1 piece).

The 12 people from Milan were rescheduled on the following day (5th AUG, same time), so they missed one day of their holiday.

On the 13th AUG (return) the 6 people flying to Milan were not allowed to get on the plane leaqving at 00.40 and were rescheduled on flight AB3549 boarding at 08.30 (also this flight was delayed); no explanation was given to passengers for the change; we know that seats were available on the plane. If, by any chance, Air Berlin had received information from our Italian tour operator "Avventure nel Mondo", we would like to know and receive copy of the written instructions sent by the tour operator itself.

The rescheduling caused considerable damage because 6 passengers had important business to do that could not be postponed.

Please, send information about what described above, because no one of Air Berlin staff I interviewed in at Berlin Tegel (3 people in 3 different offices of Air Berlin) was able to explain

Looking forward to your prompt reply

Massimo Sgarbi
m.[protected]@gmail.com
0039 [protected]

Flight n.: AB 8881 on 30 July

Due to a delayed departure from Florence, my family and I (3 people)missed the connecting flight to Keflavik, where our baggage arrived SIX DAYS LATER. Consequently, we had to buy all the necessary and urgent equipment to face the Icelandic climate.

We ask for a refund for the taxi from and to the airport in Dusseldorf (we were accomodated into a hotel with NO dinner) of Euro 36, 50 and a refund for the clothes we were forced to buy in Iceland. Euro 520, 00

on July 26/17, my flight from dusseldorf to JFK my stroller was damaged.
The wheels were bent broken and handles damaged.
carrier tag number #AB869976
Carrier flight AB7480 27 July
Ticket number [protected]

I filed a report with Omar Air Berlin in JFK. NWE3MM

Please call me and let me know what you will do about this. My stroller is only one month old and was $100.

Thank You

Silda Rachko
[protected]

While traveling back home to New York we had taken a plane from Warsaw Poland to berlin. Our flight was over 2 hours delayed causing us to miss our transferring flight from Berlin to New York. The Air Berlin staff was extremely unhelpful and we had to search for Airport security to find out what to do, where to go and where our bags were. The experience was extremely exhausting. Air Berlin finally put us in a hotel and booked us on another flight the next day. I am requesting a full refund from Air Berlin as compensation for the misery that myself, my wife and two small children have endured while on this trip.

The Chaney Family
Aaron, Anna, Lucian and Julian Chaney

Our trip was from SFO to TXL on June 28, 2017 with AB 7397 with 2 hours of layover to fly to PRG on June 29, 2017 with AB8244. During this layover, AB 8244 got cancelled, switched us to AB8240. AB8240 flight got delayed and we ended up in Prague airport at midnight and missed our train to Hotel, so we ended up paying extra $200 USD with 2.5 hrs taxi drive.

This trip to Europe (Czech Republic, Austria, and Croatia) was our HONEYMOON, and it was very disappointing for airberlin to lose both of our luggages for entire trip (we ended up picking up luggages at Prague airport in person the day before we flew back to SFO so we didn't have luggage for entire trip). We wanted to enjoy, relax, and look nice on our honeymoon, but was very exhausted due to cancellation and delays of flights and looked disgusting and improper. My husband and I were expecting full reimbursement on purchasing essential items and taxi fare to hotel since airberlin staff at Berlin airport and baggage claim staff at Prague airport told us to keep all the receipts and file a claim directly on the airberlin complaint portal website, which I did three times for past whole months. I didn't get any emails, phone calls, texts, no response at all

I simply asked compensation fee of $540 for buying essential items. This amount is such a small amount (especially for two adults who are on their honeymoon) yet airberlin refuses to reimburse me so I'm asking $1000 cash compensation fee (not voucher/credit) with an official apology.

Dear Air Berlin,
My name is Lech Piotrowski and my flight AB 7495 from Abu Dhabi to Berlin was cancelled on the day it was meant to happen (04 August 2017 02:00). I was provided with this information just as we came from Colombo to Abu Dhabi. My next flight I was booked for (AB 7493) was on the next day (05 August 2017 09:25).
For cancelling my flight on the same day it was meant to happen and for the more than 30 hours of delay (by virtue of Montreal Convention on Air Passenger Rights) I want a compensation in the amount of 600 Euro. I want to mention that only my fly from Abu Dhabi to Berlin was approximately 4 600 km.
I am only interested in compensation by cash not by vouchers.