Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Air Canada Aeroplan points
Air Canada

Air Canada review: Aeroplan points

C
Author of the review
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sirs,

I flew from Barbados BGI to Toronto Pearson YYZ on 28th April and never received the aeroplan points I tried the online missing points option to which I was told it was not applicable as they were already credited. (They were not !).

I contacted Air Canada and after a lengthy wait was told to contact Aeroplan, which again after a long wait and a long phone call I was told yes I was entitled to the points and that for no real reason they had not been awarded but that I needed to send an email to AirCanada Credits department, I did this on the 12th June 2023 and after 7 weeks it was still not resolved, so I sent another email on 31st July, again I did not receive a reply to which again I sent yet another request on 31st August.

I feel this is shoddy treatment of a customer who has repeatedly had to request missing points.

I would like this to be resolved and compensated for the lengthy wait and time consuming efforts of contacted them and never getting the points so far.

Kind regards

Christopher Acker

Desired outcome: The missing aeroplan points awarded and compensated for my time wasted on phonecalls and emails being basically ignored

More
Send message
Copy link
Report
0 comments
Add a comment

More Air Canada reviews & complaints

Air Canada - Aeroplan sucks! 46
Air Canada - Points were canceled without notification! 60
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Unwarranted change in itinerary 23
Air Canada - possible food poisoning 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Redemption Rewards Services 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Transportation
Air Canada - Switch health covid testing 2
Air Canada - charges for cancellation of refundable tickets purchased from agent
Air Canada - Staff not following proper procedure
Air Canada - Flight delays
View all Air Canada reviews and complaints

  1. Air Canada Contacts

  2. Air Canada phone numbers
    +1 (888) 247-2262
    +1 (888) 247-2262
    Click up if you have successfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (888) 247-2262 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number
    USA and Canada
    800 6699 2222
    800 6699 2222
    Click up if you have successfully reached Air Canada by calling 800 6699 2222 phone number 19 19 users reported that they have successfully reached Air Canada by calling 800 6699 2222 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 6699 2222 phone number 24 24 users reported that they have UNsuccessfully reached Air Canada by calling 800 6699 2222 phone number
    17%
    Confidence score
    International
    800 444 2007
    800 444 2007
    Click up if you have successfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have successfully reached Air Canada by calling 800 444 2007 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling 800 444 2007 phone number
    Argentina
    +1 (800) 952-0337
    +1 (800) 952-0337
    Click up if you have successfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 952-0337 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number
    Colombia
    +1 (800) 102-8182
    +1 (800) 102-8182
    Click up if you have successfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 102-8182 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number
    India
    +1 (800) 719-2827
    +1 (800) 719-2827
    Click up if you have successfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 719-2827 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number
    Mexico
    +55 113 254 6630
    +55 113 254 6630
    Click up if you have successfully reached Air Canada by calling +55 113 254 6630 phone number 2 2 users reported that they have successfully reached Air Canada by calling +55 113 254 6630 phone number Click down if you have unsuccessfully reached Air Canada by calling +55 113 254 6630 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +55 113 254 6630 phone number
    100%
    Confidence score
    Brazil
    +56 800 400 142
    +56 800 400 142
    Click up if you have successfully reached Air Canada by calling +56 800 400 142 phone number 1 1 users reported that they have successfully reached Air Canada by calling +56 800 400 142 phone number Click down if you have unsuccessfully reached Air Canada by calling +56 800 400 142 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +56 800 400 142 phone number
    100%
    Confidence score
    Chile
    +86 400 1122 776
    +86 400 1122 776
    Click up if you have successfully reached Air Canada by calling +86 400 1122 776 phone number 2 2 users reported that they have successfully reached Air Canada by calling +86 400 1122 776 phone number Click down if you have unsuccessfully reached Air Canada by calling +86 400 1122 776 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +86 400 1122 776 phone number
    33%
    Confidence score
    China
    +33 825 880 881
    +33 825 880 881
    Click up if you have successfully reached Air Canada by calling +33 825 880 881 phone number 1 1 users reported that they have successfully reached Air Canada by calling +33 825 880 881 phone number Click down if you have unsuccessfully reached Air Canada by calling +33 825 880 881 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +33 825 880 881 phone number
    100%
    Confidence score
    France
    +49 692 711 5111
    +49 692 711 5111
    Click up if you have successfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have successfully reached Air Canada by calling +49 692 711 5111 phone number Click down if you have unsuccessfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have UNsuccessfully reached Air Canada by calling +49 692 711 5111 phone number
    Germany
    +852 800 906 519
    +852 800 906 519
    Click up if you have successfully reached Air Canada by calling +852 800 906 519 phone number 2 2 users reported that they have successfully reached Air Canada by calling +852 800 906 519 phone number Click down if you have unsuccessfully reached Air Canada by calling +852 800 906 519 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +852 800 906 519 phone number
    100%
    Confidence score
    Hong Kong
    +62 215 226 660
    +62 215 226 660
    Click up if you have successfully reached Air Canada by calling +62 215 226 660 phone number 1 1 users reported that they have successfully reached Air Canada by calling +62 215 226 660 phone number Click down if you have unsuccessfully reached Air Canada by calling +62 215 226 660 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +62 215 226 660 phone number
    100%
    Confidence score
    Indonesia
    +972 36 072 111
    +972 36 072 111
    Click up if you have successfully reached Air Canada by calling +972 36 072 111 phone number 1 1 users reported that they have successfully reached Air Canada by calling +972 36 072 111 phone number Click down if you have unsuccessfully reached Air Canada by calling +972 36 072 111 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +972 36 072 111 phone number
    100%
    Confidence score
    Israel
    +39 683 514 955
    +39 683 514 955
    Click up if you have successfully reached Air Canada by calling +39 683 514 955 phone number 1 1 users reported that they have successfully reached Air Canada by calling +39 683 514 955 phone number Click down if you have unsuccessfully reached Air Canada by calling +39 683 514 955 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +39 683 514 955 phone number
    100%
    Confidence score
    Italy
    +81 343 359 300
    +81 343 359 300
    Click up if you have successfully reached Air Canada by calling +81 343 359 300 phone number 1 1 users reported that they have successfully reached Air Canada by calling +81 343 359 300 phone number Click down if you have unsuccessfully reached Air Canada by calling +81 343 359 300 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +81 343 359 300 phone number
    100%
    Confidence score
    Japan
    +60 327 152 053
    +60 327 152 053
    Click up if you have successfully reached Air Canada by calling +60 327 152 053 phone number 1 1 users reported that they have successfully reached Air Canada by calling +60 327 152 053 phone number Click down if you have unsuccessfully reached Air Canada by calling +60 327 152 053 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +60 327 152 053 phone number
    100%
    Confidence score
    Malaysia
    +64 508 747 767
    +64 508 747 767
    Click up if you have successfully reached Air Canada by calling +64 508 747 767 phone number 1 1 users reported that they have successfully reached Air Canada by calling +64 508 747 767 phone number Click down if you have unsuccessfully reached Air Canada by calling +64 508 747 767 phone number 3 3 users reported that they have UNsuccessfully reached Air Canada by calling +64 508 747 767 phone number
    New Zealand
    +63 27 379 710
    +63 27 379 710
    Click up if you have successfully reached Air Canada by calling +63 27 379 710 phone number 1 1 users reported that they have successfully reached Air Canada by calling +63 27 379 710 phone number Click down if you have unsuccessfully reached Air Canada by calling +63 27 379 710 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +63 27 379 710 phone number
    100%
    Confidence score
    Philippines
    +7 495 771 6471
    +7 495 771 6471
    Click up if you have successfully reached Air Canada by calling +7 495 771 6471 phone number 1 1 users reported that they have successfully reached Air Canada by calling +7 495 771 6471 phone number Click down if you have unsuccessfully reached Air Canada by calling +7 495 771 6471 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +7 495 771 6471 phone number
    100%
    Confidence score
    Russia
    +966 920 002 185
    +966 920 002 185
    Click up if you have successfully reached Air Canada by calling +966 920 002 185 phone number 1 1 users reported that they have successfully reached Air Canada by calling +966 920 002 185 phone number Click down if you have unsuccessfully reached Air Canada by calling +966 920 002 185 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +966 920 002 185 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 62 388 112
    +65 62 388 112
    Click up if you have successfully reached Air Canada by calling +65 62 388 112 phone number 1 1 users reported that they have successfully reached Air Canada by calling +65 62 388 112 phone number Click down if you have unsuccessfully reached Air Canada by calling +65 62 388 112 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +65 62 388 112 phone number
    100%
    Confidence score
    Singapore
    +27 114 631 147
    +27 114 631 147
    Click up if you have successfully reached Air Canada by calling +27 114 631 147 phone number 1 1 users reported that they have successfully reached Air Canada by calling +27 114 631 147 phone number Click down if you have unsuccessfully reached Air Canada by calling +27 114 631 147 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +27 114 631 147 phone number
    100%
    Confidence score
    South Africa
    +82 237 880 100
    +82 237 880 100
    Click up if you have successfully reached Air Canada by calling +82 237 880 100 phone number 1 1 users reported that they have successfully reached Air Canada by calling +82 237 880 100 phone number Click down if you have unsuccessfully reached Air Canada by calling +82 237 880 100 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +82 237 880 100 phone number
    100%
    Confidence score
    South Korea
    +34 900 935 265
    +34 900 935 265
    Click up if you have successfully reached Air Canada by calling +34 900 935 265 phone number 1 1 users reported that they have successfully reached Air Canada by calling +34 900 935 265 phone number Click down if you have unsuccessfully reached Air Canada by calling +34 900 935 265 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +34 900 935 265 phone number
    100%
    Confidence score
    Spain
    +94 115 474 747
    +94 115 474 747
    Click up if you have successfully reached Air Canada by calling +94 115 474 747 phone number 1 1 users reported that they have successfully reached Air Canada by calling +94 115 474 747 phone number Click down if you have unsuccessfully reached Air Canada by calling +94 115 474 747 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +94 115 474 747 phone number
    100%
    Confidence score
    Sri Lanka
    +41 848 247 226
    +41 848 247 226
    Click up if you have successfully reached Air Canada by calling +41 848 247 226 phone number 2 2 users reported that they have successfully reached Air Canada by calling +41 848 247 226 phone number Click down if you have unsuccessfully reached Air Canada by calling +41 848 247 226 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +41 848 247 226 phone number
    100%
    Confidence score
    Switzerland
    +886 225 117 799
    +886 225 117 799
    Click up if you have successfully reached Air Canada by calling +886 225 117 799 phone number 1 1 users reported that they have successfully reached Air Canada by calling +886 225 117 799 phone number Click down if you have unsuccessfully reached Air Canada by calling +886 225 117 799 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +886 225 117 799 phone number
    100%
    Confidence score
    Taiwan
    +66 27 181 839
    +66 27 181 839
    Click up if you have successfully reached Air Canada by calling +66 27 181 839 phone number 1 1 users reported that they have successfully reached Air Canada by calling +66 27 181 839 phone number Click down if you have unsuccessfully reached Air Canada by calling +66 27 181 839 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +66 27 181 839 phone number
    100%
    Confidence score
    Thailand
    +90 212 249 7430
    +90 212 249 7430
    Click up if you have successfully reached Air Canada by calling +90 212 249 7430 phone number 1 1 users reported that they have successfully reached Air Canada by calling +90 212 249 7430 phone number Click down if you have unsuccessfully reached Air Canada by calling +90 212 249 7430 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +90 212 249 7430 phone number
    100%
    Confidence score
    Turkey
    +971 42 112 537
    +971 42 112 537
    Click up if you have successfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have successfully reached Air Canada by calling +971 42 112 537 phone number Click down if you have unsuccessfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +971 42 112 537 phone number
    UAE
    +84 286 258 5611
    +84 286 258 5611
    Click up if you have successfully reached Air Canada by calling +84 286 258 5611 phone number 1 1 users reported that they have successfully reached Air Canada by calling +84 286 258 5611 phone number Click down if you have unsuccessfully reached Air Canada by calling +84 286 258 5611 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +84 286 258 5611 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Air Canada emails
  4. Air Canada address
    PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
  5. Air Canada social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Air Canada contacts
Air Canada Category
Air Canada is ranked 12 among 221 companies in the Airlines and Air Travel category
#10 WIZZ Air WIZZ Air #11 Emirates Emirates #12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines

Most discussed Air Canada complaints

Luggage and ticketing
2
(opinions to this review)
 Booking 325KDV Florence to Munich to Montreal
1
(opinions to this review)
 Delay of flight for 5 hourse
1
(opinions to this review)
 Delayed flight
1
(opinions to this review)
 Unwarranted change in itinerary
1
(opinions to this review)
Air Canada Alternatives
Flynas 65 reviews Eurowings 1 review airBaltic 1 review The Travel House 1 review Air Seychelles 3 reviews