Air India review: Mishandled baggage and unacceptable service

Subject: Formal Complaint Regarding Mishandled Baggage and Unacceptable Service – Air India/British Airways

To Whom It May Concern,

Subject: Formal Complaint Regarding Mishandled Baggage and Unacceptable Service – Air India/British Airways

To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the recent mishandling of our baggage and the subsequent abysmal customer service we received from both Air India and British Airways.
On January 10th, my wife and I flew from Dallas Fort Worth to Bengaluru via London Heathrow. Due to a two-hour delay with British Airways (BA192), we missed our connecting Virgin Atlantic flight (VA316). This disruption initiated a cascade of severe inconveniences:
* Lost Baggage: Three out of our four checked bags were lost. These bags contained essential items including:
* All our clothing, including expensive Indian wedding attire purchased for my nephew's wedding.
* Jewelry, purses, and shoes.
* Crucially, my essential diabetic and heart medications.
* Broken Promises and Misinformation: We were repeatedly given false assurances and incorrect information from Air India baggage staff (Meenakshi, Gautham, Jayanth) regarding the arrival and delivery of our bags. This led to wasted time, unnecessary trips to the airport at inconvenient hours (3:30 AM!), and significant stress.
* Financial Burden: The missing luggage forced us to purchase replacement clothing for daily wear and the wedding, incurring substantial unexpected expenses. Indian wedding attire is not inexpensive, and this added a significant financial burden to our trip.
* Severe Emotional Distress and Health Risk: As a diabetic with heart problems, the stress of this ordeal, coupled with the physical exertion of multiple trips to the airport, negatively impacted my health and well-being. I was placed at serious risk due to the lack of access to my medications.
This entire experience was unacceptable. The lack of communication, accountability, and basic customer service from both British Airways and Air India was appalling. This was not simply a travel inconvenience; it was a deeply distressing situation that jeopardized our trip and my health.
I demand a full investigation into this matter and expect appropriate compensation for the following:
* The financial losses incurred due to the purchase of replacement clothing and other essential items.
* The emotional distress and potential health risks caused by this ordeal.
I have attached copies of my flight tickets, baggage claim receipts, and any other relevant documentation. I expect a prompt and satisfactory resolution to this complaint.
Sincerely,

Dr.Satish Nayak, MD
Member
Texas Medical Board
Austin, Texas