Air India
Reviews and Complaints

sir
on online booking for flight between leh to delhi the payment was deducted double time due to server error first time the booking confirmation was not received
details of booking
15-jun-2018 (15-jun-2018) to transfer
inb air india airindia payments nsbi6394173512igadsvvta6 4, 727.00
15-jun-2018 (15-jun-2018) to transfer
inb air india airindia payments nsbi6394144360igadsvuov0 13, 920.00

through sbi mysore

journey details
e-ticket itinerary receipt

passenger details
passenger type name frequent flyer no. meal request spl. request ticket no.(s)
adult 1 ishwarya ravindra na vegetarian jain meal na 098-[protected]
travel information
flight depart arrive class fare
basis nvb* nva* baggage
allowance
ai 446
booked leh (ixl)
sun, 22 jul 2018, 08:20
delhi (del)
sun, 22 jul 2018, 09:50, terminal 3
economy - m
mip
sun, 22 jul 2018
sun, 22 jul 2018
adult: 25 kg
* all times are local to airport.
* nvb - not valid before, nva - not valid after
booking details
booking reference no (pnr): y1079
web reference: aibe41201701
issuing airline: air india ltd.
issued date: fri, 15 jun 2018
place of issue: www.airindia.in / ibe
contact no: +91 [protected]
email: [protected]@gmail.com
ip address: 117.247.182.143
fare details payment details
fare
1 adults @ inr 13, 000.00 :inr 13, 000.00
surcharge
india: passenger service fee (wo) :inr 245.00
tax
goods and service tax interim (k3) :inr 650.00
total trip cost :inr 13, 895.00
(including base fare, surcharge, fees, taxes)
payment type: bank transfer
bank: state bank of india
total paid :inr 13895.00
payment details
kindly the amount of rs 13895 may be paid to my account
32323673440 ifsc sbin0003130

Hi Team,

I have bought pre-paid excess baggage(2 pieces) and unfortunately i want to cancel this order so I have sent couple of mails to [protected]@airindia.in but haven't received any response.

I have contacted air india before booking the excess baggage and they mentioned that we can cancel the excess baggage before 6 hours of departure

Below are the ticket details

Booking Reference : 1VGFLA
Last Name/First Name : SHETTY/SOORAJVANDASI
Airline PNR : J6HVG
Ticket Number : [protected]
Optiontown confirmation number(For your reference) : [protected]

I have sent couple of mails to [protected]@airindia.in but haven't received any response yet and if they comeback at the last moment that is 6 hrs to departure then what should I need to do in that case and air India will be held responsible for my loss.
Please look into this issue asap

Flight no AI 332
Date 12th june, 2018
Passenger Mrs shruti Sharma
Seat no 36A
the stewardess claimed that the vegetarian meal was over and she served a tray with just dal and rice.
On my disapproval she quickly brought a vegetarian meal. Highly unlike air india. When I travel with Thai airways they take special care of vegetarians and serve them first.

I, Dr Ajit kumar Bandyopadhyay of ticket no098-[protected], PNR YM2 TZ, 68yrs old doctor by profession was travelling from kolkata to London along with my eldely aunty
with wheelchair on 02/06/18. Flight noAI 773 arrived at Mumbai airport around 830PM.
Our next connecting flight was 6 30 AM on 03/06/18 from Mumbai to London Heathrow
airport. As an international passenger waiting for over 9hrs for the connecting flight I requested the airport supervisor/man ager Mrs Mina Narayan to arrange for us accommodation in the airport. She flatly refused &showed no concern with airIndia
higher official. We were merely waiting in the airport sitting uncomfortably on the chair the whole night. The wheelchair helpers were sleeping nearby, didn't comply with our request to take my aunty towards immigration well in advance. The airport service was
totally dissatisfactory. I need proper explanation from Air India about this sort of service to international passenger with physical disability.

I just got back from travelling Thailand for 1 month, I flew with air India on Monday 7th May from Birmingham to new Delhi onto Bangkok from there, and I honestly have never felt so scared for my safety. I must have been the only white English person on the flight because passengers near me were asking the staff to relocate me for no reason what so ever. I didn't say or do anything to anyone I just found my seat and sat there, I had to endure 16hours of being starred at and the occasional flight attendant telling me I'm being moved, I refused ofcourse, as I paid for that seat and was doing absolutely nothing wrong, it took 6/7 hours to get to new Delhi, and I honestly will never fly with them again under any circumstance. It was my first time flying alone and what an experience it was, If this was a reverse situation it would be 1st page news

Me, my husband and my 16 month old son were travelling from JFK airport to New Delhi on 29th May 2018, via Air India flight number- AI 102. We had reserved a bassinet seat for my son, and had booked an Emergency seat close to bassinet seat. Air India had charged us $50 for Emergency seat and had confirmed our reservation.
But when we boarded the flight, we were allotted some other seats, not bassinet and Emergency seats. On asking about it, the flight staff told us that although they had received the money, but had not reserved our seats and they allotted those seats to other passengers, who had already occupied our seats.
With no other option left, they allotted us an empty set of 3 seats as a compensation. We did not get the bassinet seat either! Since those seats were anyways going empty, they were at no loss; but we, having already paid for our seats, neither got comfortable seats, nor did we get back our money for Air India.
We would like Air India to return the amount they charged us, ie., $50.

Dear Sir/Madam,

This is honest and sincere several trying/ requesting to address my issue.

I was scheduled to travel from Chicago on 12 July, 2017 on Air India flight 126 to Hyderabad. I had purchased my ticket from St. Louis to Chicago and UnitedAirlines to connect to Air India flight. I was boarded on United flight to travel Chicago and had to wait for several hours on runway for the flight to take off. But due to bad weather condition in Chicago, the chicago airport was closed for several hours during which time United flight kept waiting on runway for several hours and finally after 5 hrs - 6 hours on runway, cancelled the flight and un-board passengers in St. Louis airport. During all this wait time on runway I was trying to reach Air India office in Chicago to find out the flight status as well as explain the situation. After several attempts to reach Air India authorities, I was told the flight was delayed by an hour due to bad weather. I checked with United in St. Louis if they can put me on different flight which they denied as there were no flights flying to Chicago since it was temporarily closed due to bad weather. Then I was enquiring about other airlines to reach Chicago, meanwhile I had to figure out about my luggage which was already checked in and they asked me to claim my baggage before I possibly take another flight. I was completely stuck at that time and tried to explain them that I have International flight from Chicago which I might miss if I don't make it in time. United was not at all supportive at that situation and I kept trying Air India office to let them know my situation and this is where it got me into mess. Air India office informed me that if I am going to miss flight on 12th July 2017 then the next flight is on 13th July 2017 and suggested I should act right way to make purchase as the flight is fully booked. I asked them that it wasn't my fault so I requested them to put me on 13th July 2017 flight without charging me to which they didn't agree. They didn't even give me any option, denying and rush me to buy ticket for next day's flight. Also requested if they can at least waive part of the amount but they denied as they don't have full permissions to do so. I was told to make full payment for the ticket and then I should request about payment charges in person by visiting Chicago airport the next day.

I couldn't risk with any other flight delays situation so took help to drive by road to Chicago on 12th July 2017 midnight to make sure I reach Chicago on time. Once I arrived in Chicago airport, it was very disappointing and proves how reckless is the customer service, Air India staff made me wait for almost 3 hrs, the staff knew my situation but they would keep me on hold to answer my questions, I was standing there for almost 3-hours. As I was getting closer to flight departure on 13th July 2017, then they started asking different staff to address my situation and at last, Air India staff at Chicago airport denied to take any action on payment since I already purchased ticket for 13th July 2017.

Without any options left, I proceeded to terminal and started talking to co-passengers for whom I came to know that Chicago airport has temporarily not functioned for few hours on 12 July 2017. The passengers were informed that "if they are local to Chicago, they can go home and come back next day (13th July 2017) to travel at no extra charge as due to weather condition Chicago airport is closed and not sure when the flights will operate on 12 July 2017. I have proofs to prove how Air India has not charged 1.) some passengers 2.) some passengers were charged only for LATE fee 3.) my case where they charged me full ticket payment again. This is totally unfair as at no fault of me I had to pay extra.

I had to go through lot of emotional stress with my financial expenses and its been over year now, nobody responded to my previous complaints and i'm trying to submit again now.

I sincerely request to look into this matter and give me full refund money. Airindia please don't abuse your passengers, please have some humanity and courtesy for your passengers.

Hoping that this complaint is been read, addressed and soon resolved.

Hoping for positive response
Suma Avadhanula

Email: [protected]@yahoo.com

Hello,

My Mum & Dad recently came to the UK by Air India Flight AI 111 on 23rd of May 2018. While checking in online they have ticked the wheelchair requirement box (and I have double checked for them). But during the entire journey wheelchair was not provided. My Dad is over 80 and my Mum over 70. Both of them requested wheelchair because of mobility restrictions. After they landed at London Heathrow, not only they had to walk a lot from the gate, but they had to lift heavy luggage from the conveyor belt themselves. This has resulted them in further deterioration of their physical health and fatigue.

I have booked my airticket kn 28th Feb via a travel agent. By due to a alphabet missing in the name I asked my agent to rectify it but agent informed me that they will reissue the new ticket with the correct name and I will get the refund for the last billed ticket. Its already been 3 months but I have not received any refund till date. I have raised query several time to my agent regarding the refund but they are always informing me that they have not received refund authorisation from the airline and they are sending reminders on the tegular basis to Airindia but AirIndia is not responding.

I have heard several times that airindia staff are lazy and today I am experiencing the same. I regret why I took flight from Airindia.

Really much disappointment witht he service of Air India.

I am attaching the refund request done by my agent on 4th March, 2017.

Airline booking code is - AI/YH208

Airindia pls respond to my agent request and authorise the refund so that I can get my refund amount from the agent.

Hello Sir

I am complaining about my luggage lost on March 9th 2018. I traveled from Washington DC to Delhi . AI lost my luggage. Upon making all the attempt to find the luggage, luggage wasn't traced. I have filed the Claim application to AI Delhi. I lost my Original Irregularity receipt . I have provided everything and explained them why I lost the receipt. I have provided them the photocopy. AI is not approving my claim because of the lost receipt.
I have made several attempt but not got any success. Its been more than 2 months.
Please provide me guidance on what's my next step.
My Lost report number is DELAI98080.

Dear Sir/Ma'am,
This is to request compensation for delayed flight and a very disappointing experience with Air India express:
Flight Details:
Flight Number: IX 115
Date of Flight: 19 May 2018
From: New Delhi
To: Abu Dhabi
Scheduled Departure: 20:50 Hours
Final Departure: 4:45 Hours (20 May 2018)
Delayed by: 8+ hours

No of Passenger:
Adult: 3
o Akhilesh Yadav
o Anu Gupta
o Shelly Gupta
Child: 1
o Shrestha Gupta
Infant 2
o Manvik Yadav
o Tisha Gupta
First of all no information was given to us about flight delay neither through SMS or Call or Mail.in fact Air India Express Staff started blaming us saying that all the passengers have been informed on call which was a blatant lie on our face. We checked with other passengers they also did not receive any information about flight delay. They did not show any sign of concern even knowing that we were travelling with 1 Child and 2 Infants and were coming from Chandigarh. If they had informed us in time we would started late or made alternate arrangement. Further, when we asked for hotel accommodation the Air India express staff refused on our demand.
After repeated request we were given stay in Delhi Dare Devil lounge which had no food for the infant although we specifically asked the staff to arrange for a lounge with some basic items like curd, Fruits or salad. We moved to other lounge on our own expense.
Secondly, we had asked assistance from lounge we were stating in to the flight boarding gate as we had luggage and infants. Although we were given an Air India Express Staff to assist us, however, the staff appeared late at the lounge and made us run with kid and infant to the boarding gate which was quite a distance from the lounge. At least they should have arrange for a Go Cart.
We therefore request you to look into the matter and assist us in getting compensation for the delayed flight and the inconvenience caused to us. Please find attached our boarding pass for your reference.

Hi, I have booked 2 tickets from Hyd-Berlin. Hyd-Del-Frankfurt it is AI and then it is connected to Berlin by Lufthansa. But I was ought to go to Dusseldorf instead of Berlin. So I need a change of destination. I booked from Make my trip, when I called them they were telling to cancel whole ticket and book a new one for which they are charging a bomb which is almost half price of ticket which I cannot afford. I tried contacting all offices of Air India, but no response from any one. So can I expect any help from you people.
My details PNR: YVX9B
contact number: [protected]
Mail id: psn. [protected]@gmail.com

I had booked a flight from Delhi to Mumbai (AI317) PNR number-J14ZJ for May 20th. Due to glitch at Air India's end, the flight was overbooked. Even while I reached the check in counter 80 minutes before departure, I was forced to take the next flight that was scheduled after 5 hours. It was Grossly inconvenient for me which ruined my health and my next day at office. There was no support or help extended as part of the crew. If someone books a flight for a specific time, he/she plans his/her day accordingly. Such delays due to no mistake of the customer cause huge losses to the customer. Had the flight been overbooked, atleast informing this 2 hours beforehand could be helpful so that I could have arranged my plans accordingly. Telling this information at the check in gate was highly unprofessional.

I would definitely not prefer Air India in future. And would recommend everyone to not book any the same due to my terrible experience.

Regards,
Anuj Vadehra
+91-[protected]

Hi Team,

The passenger (Richa R Naik) missed the shuttle on the 13th of May because of of her connecting AirIndia Flight from Delhi to Chicago.
We lost our money, Airindia is obliged to pay the compensation of the onward journey losses which we had to bear because of air india, Which Air India is denying to pay
Those shuttle tickets are Non - Refundable, and the Shuttle Services are not entitle for any compensation of missed shuttle caused by the Delayed Airline or Personal reasons.
.
Even on the 14th of may the rescheduled Flight was delayed by 4 hours the passenger missed Scheduled shuttle too at 11:45 AM CST which we had to try so hard to reschedule

There is so much of Distress caused to us by AirIndia, passenger 16 hour journey was tuned to a 48 hours of nightmare. The Least You can do is pay the compensation for the Shuttle.
The Passenger is just a Student travelling to the USA for a internship at the Purdue university.

Today AirIndia has once again shown their insensitive and unprofessional approach towards customers.their ground staff at International Airport mumbai was highly insensitive and rude especially the lady manning counter number 13 E for baggage drop.and the duty manager Mr Santosh . We are a family of six, two seniors and two children included.On being rudely told by the lady at counter 13e that she cannot send our baggage as we had reached the counter late though we had reached at 9.35 am for our flight to mangalore scheduled at 10.25am...despite requests she and the duty manager refused to even help us and adjust us into an another flight for the same day.their behaviour was very rude and unprofessional. We then booked our tickets in another airline for the same day. AirIndia failed today in its duty and promises, to uphold the prestige of being the national carrier, and thus has lost its clientele...even if our arrival was so called technically delayed it is the duty of the ground staff to reassure their customers and help them to find a convenient replacement, which they did not do at the least.

I recently travelled to India and booked internal flights involving Jet Airways (outbound) and Air India(return) through mytrip.com. The return trip was changed several times and eventually became not viable because the dates didn't match the activity that I had booked the internal flight for. I was already in India at the time of the last change and the provider mytrip.com informed me that I had to sort out my own flight which would have meant paying for a flight with another airline. I had already paid £400 for the flights (both ways). I have requested a refund for both journeys and have been informed by mytrip that I can only claim a refund for the return trip as the dates for outward bound trip remained the same. I am still waiting for my refund and still feel that I should be refunded for both flights because it is the fault of Air India / mytrip that I had to cancel the flight using Jet Airways. below is the latest correspondance from mytrip and If you need me to I can forward all emails.

thanks

hello
thankyou for refunding the cost of the return tickets for this flight. I am now back home in the UK and have better internet and telephone connections and I need to express my concern. Although you have reimbursed half of the cost of this trip, I am not happy with your decision regarding the outbound flight. The log of events is as follows

3/3/18 e tickets sent to email address and at this stage the outward bound flight from Goa to Jaipur and the return flights were both perfect. The flights were now paid for.
16/3/18 the return flight times were amended but the change was acceptable.
19/3/18 the return flight times were changed again but were still acceptable
26/3/18 (3 days before I left the UK for India)- i requested that you send me the e- tickets for the flight via email.
27/3/18 the dates of the flights were changed
28/3/18 telephone conversation to inform you that the new dates were not acceptable because I had a visit to elefantastic booked and also a hotel booked for an overnight stay in Jaipur. During this call a new option was suggested whereby the original date to fly to Jaipur remained the same but the return flight now involved a 10 hour wait at Mumbai airport. This option was not really suitable and I asked the agent to continue to search for a better option.
29/3/18 I received an email to say there were no return flights and I needed to contact the airline myself. I expressed concern because I was flying to India the next day and I knew that I wouldn't be able to contact the airline that day because I would be on the plane.
1/4/18 I searched for a return flight whilst in India but Air India had none available and the only option was with another airline for which I would have to pay. I had to cancel my trip to elefantastic for 4/4/18 and also my flights. I had to cancel the hotel as well and they are asking for a cancellation cost.

the points that I need to make are as follows

Internet and telephone connections in India are unreliable and I expressed this concern to yourselves. This made searching for and arranging flights difficult.
there were times when I couldn't get through to your company on the phone. Whilst still in the UK I was at work and had to fit calling your office around working hours. Problems in getting a connection to you made organising things difficult and you changed my flight dates only 2 days before I travelled leaving little time. There were 8 days between 19/3 and 27/3 where you had opportunity to let me know of the change of dates and more time to arrange new dates.
I could have changed the date of my trip to elefantastic and my overnight hotel to fit in with new flight dates and times suggested by yourselves but you had changed the flight times and dates so mant times that I had no guarantee and new suggestions would actually go ahead.
you have said that you will only refund the cost of the return flights from Jaipur to Goa and that because the flight from Goa to Jaipur wasn't changed you will not refund this cost. However I couldn't accept the flights from Goa to Jaipur because I couldn't get back to Goa where our base hotel was. I am a single adult travelling with a minor and I think it is unreasonable that you would expect me to travel from Goa to Jaipur without any means of return. My hotel in Goa had been paid for and I didn't want to accrue the cost of uneccessary nights in Jaipur because the return flight couldn't be arranged by yourselves.
You have changed the flight date and times many times. This doesn't instill the consumer with confidence in your services. You also had to make changes because the time on the ground between flights was too short. this should have been researched prior to offering flights.
Unless you are able to refund my flight costs from Goa to Jaipur, I will be making an official complaint.
My trip to India was based around a visit to elefantastic so we are extremely disappointed that this trip has been cancelled. We also had to let people down who were expecting us through no fault of our own and I had to have some difficult conversations.
thank you jo

I came all the way in queue for getting boarding pass and after standing about 40-45 minutes your representative telling me that for my flight counters will open at 5am and i am standing here at 2 am. I am not having check in luggage also, only hand baggage. Is this the way of your hospitality. Atleast you should have mention that on counters or you can tell that via mail or messages. Now i have to stand there again at 5am for getting boarding pass. Thanks airindia for the troubles.

My elderly parents (both in wheelchairs) and I flew business class from Baroda to NY on Mar 3rd. I wanted to make sure my parents could stretch out their legs and are able to sleep more comfortably. This was their first trip in business class. It was a nightmare. The plane was in a bad shape - dirty, my Dad's seat did not recline properly, my Mom's entertainment unit did not work at all even after 3 attempts to reboot the system. The tray tables were crooked and did not correctly sit on the lap. I have pictures to prove it. I contacted AI repeatedly but they just gave me the run around from team to team. I have yet to hear back from the Complaint Dept directly. I WILL NEVER FLY AI AGAIN.

Hi there,
My name is Bhupinder Singh Brar and I am father of Manroop singh Brar. We flew from India on April 10th, 2018 on Air India 161G from Delhi. We didn't Get the seat for Manroop singh Brar even though we paid in full for his fare. At the counter they said that plane is full. so we had really hard time in the plane. I had to stand in the back of the plane most of time and even by rules and regulation child over 2 years have to have a seat for safety reasons. While take off and landing child over 2 years isn't allowed to put in the lap. So we need our money back that we paid and never got seat. My phone number is [protected] (Canada Number) and my email address is [protected]@hotmail.com

My flight ai314 30apr from BOM-DEL was supposed to depart at 19:45. We boarded
About 30 minutes before and after some time it was announced that there is a technical Problem.
Maintenance people came on board and started to try and fix the problem.
Finely the problem was fixed after 3 hours. All that time there was no air condition working.
It was so hot that some passengers fainted and others were impatient and the atmosphere
Was terrible and I felt insecure and in dangerous situation like I'm going to suffocate.
From time to time we were told that it will take 30 more min
But it took 3 hours. It was hard to breath in the very hot and crowded plain, the feeling of
Despair. The plain started moving at 23:15, so we were in side all together for
4 hours. We arrived to DELHI after 01:00 and I already missed my transportation to my hotel.
If the problem would start when we are still at the gate, it could be bearable, but seating at this hot plain with no air to breathe was unbearable and very dangerous.
I expect money compensation by low for this suffering 4 hours.
Attached is my boarding pass and copy of my passport.
I paid with visa ends with 3649.

ATALYA LEVY