Air India
Reviews and Complaints

I took an Air India flight from Delhi to London Heathrow (AI 165) On my flight, more than 50 % of the entertainment consoles were not working. My seat number was 18 C. I faced the same issue. Moreover, no blankets were provided and I was forced to suffer in the cold. The crew members were good but they simply did not have any resources to help.

I did lodge an official complaint seeking a refund and fair compensation for all the inconvenience caused. But they keep on giving excuses. The best they want to offer is 25% fpp points which will force me to use their service in the future.

My simple point is that the charges I paid were not in line with the expected level of service.

As a Passenger if someone wants to take extra luggage you charge them extra, If someone behaves in an unruly manner on your flight or with the crew members, you take appropriate actions.

Here is a case where your services were not up to the expected level and hence the passenger should be compensated by refunding the charges and compensation for the inconvenience

I took an Air India flight from Sydney to Delhi on 6th April 2023. It all started well with flight being absolutely on time but everything was just downhill from there. I got to my seat and first thing I noticed was my charging port was broken. I was quite disappointed but I thought it would be manageable because I wouldn’t be using my phone and take full advantage of inflight entertainment. However, I was disappointed even further to realise that my inflight entertainment wasn’t working and that I had absolutely nothing to do for 12.5hrs long flight. But the worst part was waiting to happen when the crew advised that they had not received my meal request (which I had put while booking the tickets and I even showed them a screenshot of my booking) and they ran out of vegetarian food. I was asked if I can have chicken instead. I was asked to wait and the crew got back with someone else’s meal which was nothing close to what I had requested and the meal looked like prison food. I refused to eat it and after following up with crew a few times, getting upset and yelling a few times, they managed to get some vegetarian food (from business class). It was the worst flight experience and I wouldn’t recommend anyone to fly Air India ever! I have my return flight booked with AI as well and I’m terrified of it. Definitely no expectations!

Travelled to India with AI first time in March 2023 from Birmingham to Delhi and to start the price charged for the privilege is outrageous. The inflight screens are old and more than half do not work so on a 8 hour journey that is extremely difficult. When they do work the choice of films is awful, they are really old.

Two sets of toilets were not operating and with a full plane that is not acceptable.

Please advise of the compensation we are entitled regarding this matter.

I have travelled from UK to India on 15th December 2022 (15 Dec22, AI 695254), my luggage wasn't given to me time of arrival saying that is left in uk and will be given later in 24 hours, I had to wait for 3-4 days if I remember that correctly to get it, and when I receive it my bad was teared from side and I have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing stuff and lots broken stuff in bag, I write an email to them they share one reference number and ask for my boarding pass details. Which is shared to them on same time till now it’s been more than 2 months now I haven't heard anything from them? Also by the time of arrival a lady staff who took my details for my bad and missing stuff she tried to take pictures of my passport in her personal phone somehow I called senior and made her stop doing it as this isn't the way to capture my documents in her personal phone and she said they are recording for all other people like this which I wasn't happy with as well. This is happening at india amd airport, I have seen that by my self-capturing them in their personal phone. I am still waiting to hear from them for my luggage issues.

Hi,

This is so disheartening to see when you purchase business class ticket for your parents and when they board and flight attendant inform them that “mam your 8c seat, flight June 18th from sfo to Delhi” doesn’t work, we will give you 50 percent rebate on the price.

This incident happened June 18th, passengers Mr. Ved Parkash Dalla & Mrs. Permod Bala boarded the flight around 10 am SFO and flight attendant told my mom who was sitting on seat 8C than mam this seat doesn’t operate air india will issue you 50 percent refund. My mom is almost 70 years old, I do care less for rebate but I do care for her comfort, that was the sole reason I booked business class tickets for her & my dad.

The flight attendant told that you should send an email on mgr.[protected]@airindia.in they will take care of 50 percent of charges, this is so bad reputation for air india as now I am scared of this situation happening to other dear and near ones in future. I really felt bad about this.

I would like Airindia to not give 50 percent rebate but they should give full return ticket airfare credit on her name for future credit as what is the point of 50 percent rebate, it has to be full refund or you guys can give 1 ticket airfare credit for next travel.

Please reply to me asap regarding this.I will be going on twitter as its been 8 months I keep emailing and calling them with no response.

I went to drop my mother in law to Sydney airport on 21/01/2023. I was on time to checking at 9am and the lady who served us was so rude and she said that she was going to close the counter at 9am. My mother in law name was Satnam Kaur. We already requested wheelchair for her because she replaced her knees and she can’t walk properly. She was Asian lady who served us. She said just go there and sit there and wait for wheelchair and said I just parked my car for only 1 minute in drop off zone and I have move my car to parking and I can’t leave her alone because she don’t know the English. I I wait for 15 minutes for the wheelchair and didn’t get the wheelchair. I went back to her to get get the update on the wheelchair and ask her how long it take to get the wheelchair because my car is parked outside and I have to move my car otherwise I will get the fine. I ask her to give us wheelchair asap because I to go to move my car and she said to me if I don’t shut my mouth she will call the federal police on me and I said that’s fine I’m here to get the update and she call federal police on me. I went back again to her after 5 minutes to get the update again at 9:20am and she was doing the check in for someone the male guy and I said like to me you was pushing that you can’t do checking if I came after 9am but you are doing checking in for this guy and she replied me that he had business class and you are economic class people and that make me feel so bad and I said but I’m also a customer of yours airline and she said I already complained to federal police about you and just leave from here. I asked her to give me her name that I will complain about you and she left the counter by saying you fukin guy. I was so disappointed and went out to see my car outside the ranger already put the fine ticket on my car of $252 and federal police also came to talk to me outside and because of her I feel like I did a big crime that federal police are looking for me at airport. I spoke to police aswell and they took my details. Our whole family and friends use air india to travel but now we all decided that we will never use air india anymore because of her customer service and she ruined my whole day and my mother in law was so stressed aswell. On the top I got fine of $252 because of her even I already had pre booked parking a day before online. I just have to go and park my car in car and I can’t leave my mother in law in this bad situation. I am badly disappointed from her service and your airline lost all my family members and friends. You guys have to take strong action against her otherwise you will loose more clients. You can give me update about my complaint at my email address it’s [protected]@yahoo.com. au

Kind Regards

Missing of luggage.

I have booked the 4 tickets with my family members for the flight from 15th Dec time -8.00pm from Kolkata to Dammam via Delhi and flight landed here in Dammam 2.35 am as per the Saudi time after that i didn't got one of my luggage then i went for the complaint and even passed more than one week but yet not got any positive response from the airlines, Even one time i have visited the airport but not anyone given the proper reply.

We booked flight for my family of 5 people with Air India for travel on 6/11/2021 from chicago to vijayawada. The airlines canceled the trip due to covid restrictions and they announced the amount will be refunded in full. But the amount was never refunded. The total amount that need to be refunded is $5389.25.

Called the customer service many times. Sent emails and raised many complaints. The air line says the amount was refunded, but they never refunded the amount. They are cheating us. We want the amount refunded

I write with regards to my recent trip to Kochin Kerala from LHW. We booked business class tickets as we always do and regrettable the seat allocated to us in the front row on the high hand side when walking into the plane was not working and my husband ended up sitting for the entire journey.

Cyrus Clement the manager did make us aware of this just before boarding and said he would refund us 67% of the overall ticket. Please find attached the slip Cyrus gave me on the day of my outward journey.

We returned back on the 14th August on the same airways only this time to find that I had not TV available, so I ended up using my husbands TV but his remote was not working so I have to manually use the screen which was very frustrating. In addition the side lamp was not working either so I could not read either! This was the front row again but tis time on the left hand side.

Overall my experience was somewhat disappointing and I hope you will refund me the money I have been promised for a journey which was not business class at all.

Cyrus also promised he would do the refund within 14 working days as stated on the note attached which he wrote.

I want you to read this complaint very carefully and Reply. I was travelling with my wife from BOM to SIN on 1st August 2022. we bought business class Tickets starting point DXB. we really feel cheated for our flight from BOM to SIN as the seats are not at all like business class. If you keep this kind of seat than you have to stop selling this seats as business class. I want let you CEO know that stop cheating ppl by telling this is business class seats. i do travel a lot around the world. I am Life time Platinum member in KLM-AF, Gold in Emirates, silver in Qatar. i am Belgian Citizen with indian origin.

when i saw Your Business class seat on flight AI344 on 1st Aug i really felt like you guys don't know what is Business class. Those kind of seats are called Premium Economy but also without Entertainment system. Pathetic

My booking REF is KIG4KA Gandhi Asit

My wife REF KGZYDO Gandhi Namita

If you feel you don't want to cheat ppl than please get back to me.

if i don't get answer in 2-3 weeks i will publish this issue everywhere that you guys are cheating ppl by selling Business class tickets and providing worse than premium Economy seats.

feels so bad by being indian origin and you are cheating ppl on the name with Air india.

Dear Sir/ Madam,

My wife I travelled to Indian on June 4, 2022. My original flight details were travelling from London to Delhi and from there to Rajkot after a 14 day stay in Delhi. My last leg was to fly back from Ahmedabad to London.

My next flight from Delhi to Rajkot was on June 19th. This is where the trouble started. After checking in my boarding pass was handed to me. Whilst at the security counter the security staff asked for my boarding pass to verify and stamp it to let me through. It was during this saga that the security staff lost my boarding pass as he was dealing with me and several other passangers. Upon requesting for my boarding pass he told me that he handed the boarding pass over to me. When I insisted that he did not, he pointed me in the direction of the manager of security. After having a lengthy discussion with this manager, who insisted that Air India will be able to deal with the situation. All this took a very long time and the flight had left Delhi for Rajkot. He called the Air India staff and explained the story. The Air India staff did not tell me what they were doing and he took to back in the checking in area. He took me to the Air India ticketing counter. I was appalled to learn that Air India was not able to do anything with the situation. They said that because of no show at the flight had departed to Rajkot. My luggage was off loaded too. I had to buy a ticket for the remainder of my journey. That is Delhi – Rajkot and my flights back to London from Ahmedabad. A total of US $ 400 each for my wife and I.

I am disappointed with the operation of Air India that due to no fault of mine, the security staff had misplaced the boarding pass, I was made to go out and recheck in and to my disbelief had to pay not for just the flight to Rajkot but also from Ahmedabad to London. Furthermore I am very distressed to know that the staff at Air India could not re-issue the boarding pass, as I feel that in today’s world of IT information the log of my checking in would be on the system. Upon asking the Air India staff (Sahil Kumar) who took me outside, he told that he was new and did not know the procedure. How could Air India put new staff in the forefront without having acquired the knowledge? I could not have been able to get to the security without a boarding pass.

I request a refund of all the amount (US$ 800). I attach a copy of the receipt for your information. Furthermore I have conversation recordings of all the saga on my telephone if required. I further would be looking at a compensation for staying an extra night at a hotel in Delhi and the inconvenience of going through the stress and disappointment.

My Booking reference numbers are as below.

Mrs Raksha Karia : N2PHLA

Mr Mayur Karia : N4ZB2X

Kind regards

Mayur Karia

So, I had an emergency back home and needed to travel as early as possible. It was 29 April 2022. I was in Canada at that time. I called the customer support and asked for their assistance to help with a ticket as early as possible. The customer support person told me that yeah I can get the ticket but I'll have to pay in INR only and I'll get a call back in some time for booking. I shared my brother's number who was in India so that the booking process will go smooth. We kept waiting for some time but when I didn't received any call, I called them again and then I got connected to some other person, he told me he'll help me booking it, if I'm ready for the payment right away. As I was prepared to book the ticket, he told me he'll share the payment link. My brother right away made the payment with PNR: HSVHB. The agent then told me that they are facing some technical issues and will mail me the itinerary within 15 minutes. I kept on waiting for more than that when I again got the call, he too tried to fool me to confirm if the ticket details are correct and they'll proceed. When I confirmed it, he told me the same thing. I kept waiting for hours and then had no option to call back to check the issue. After calling again I'm told that when I booked the ticket although it was 29 April 2022 in Canada but it was already 30 April 2022 in India. So they can't generate backdated ticket. Firstly when the staff shared the payment link he knew at that time too what the time there is and still they asked me for payment. When I asked them for a solution, he said there isn't any solution. I can book ticket for another day. It was urgent for me that's the reason I was trying to book the earliest ticket possible. It would have been easier if they could have told me right away that they can't book now because of this issue. I kept waiting for this ticket and later was left with no other option. To add on to mental harassment the customer support person put my call on hold and never came back. I kept waiting for 1 hr 8 minutes and then had to cut the call by myself. There is never this much continuous waiting time. When I called again the person simply cut my call after saying they can't do anything. After some time I again get a call at around 5 that we have been working on your ticket and this was the issue it's been resolved and you just confirm your details with the PNR and they'll confirm it. Once I confirmed I was told the same reason why they can't confirm the ticket and when I was asking further questions he simply cut the call. I didn't knew Air India Staff is trained to behave like such rudeness and stupidity with their customers. My brother was trying yo contact from here and he's also told that they'll refund the money but they can't book the ticket. They told him that I should go to the Vancouver airport and tell them all the details, They assured my brother that at Vancouver airport the staff will be able to confirm the ticket for me as it's still 29 April there. I picked my luggage and went to Vancouver Airport. When I discussed my situation, the person Mr. Satish said this PNR is not active anymore and if I need to book the ticket they can help me but I'll need to pay everything in cash. He stated that the ticket will be booked from Toronto and was the girl there needs to sleep, its already late so they can't wait for even a 30 minutes for me to collect the cash when there was still more than couple of hours for the flight. He was pressurizing to make it quick as the girl there in Toronto is awake just for my ticket. I couldn't manage to withdraw that much cash because of the bank limit. As I 'm a student, I can only withdraw $500 cash per day. I kept requesting him to please give me another option, please generate a payment link and I'll get it paid by my brother right away to which he said no, we only need cash. I requested that I'll try to call someone to give me cash if they can just give me some time to which the answer was same, the girl there needs to sleep. So we can't give you even 10 minutes. I kept requesting to passengers too if they could help me with cash after getting the payment in their banks, but there weren't many passengers present at that time and no one was willing to take any sort of risk. This kept on for almost a couple of hours. and he kept asking if I am able to get the cash. Like if he would have simply given me some time that within 20 or 30 minutes or whatever time if you could arrange the money then I would have tried contacting and calling any friend for help. But when he said he won't wait, I couldn't call anyone because no one was with me and it'll take minimum 30 minutes for anyone even in Taxi to reach airport. In the meanwhile my brother tried to discuss the situation here. The customer support said that such issue of paying via cash should not occur. They activated the PNR and told me to approach for the check-in and talk to them. I checked the PNR status and it was active. When I went there the girl there took me to the another counter where when I told them the details she said she's confirming. I kept standing their and waiting but she was busy chitchatting with other staff members and roaming and doing other works. After some time I again asked if there's any update to which she said she's checking with the manager. I again kept waiting for almost 30 minutes and when I again approached her, she said the PNR is not active anymore. The result was after getting mentally harassed and exhausted for trying to get the process done I wasn't able to get a ticket. I was told to come again some other day or book a ticket via travel agent for the upcoming days.

As a result, I had no choice to wait on the airport for whole night as there was no other flight available for Delhi at that time. I had to take Air India flight to Toronto wait there for almost 10 hours and then I reached India at 12:30 am on 2 April, 2022. Only because of the ignorance of the staff who booked the ticket earlier and because of the cash demand at Vancouver airport I had to bear severe mental stress.

I booked it along with the return ticket earlier but now I had no option other than taking one way ticket. which costed me even more. And don't try to tell that they were not Air India Staff. He was no other than the staff and if he wasn't how was he given so much liberty to roam around with Air India ID card in neck and talk to staff so freely and even visit the areas restricted for everyone other than staff. It was all happening at the place we end for check-in. Everything who so-ever was talking to me would have been easily captured via CCTV cameras.

Till now even after bearing all this, I still hadn't received any refund till now which the Customer support on that day was saying will be refunded back and would hang up the call.

An untrained staff to book tickets which they can't issue, useless, pathetic, misguiding and very unprofessional customer support, and then pressurizing for cash. I never ever imagined bear such things in Air India. I was always told that Air India services are not good to which I never paid attention as people are habitual of making complaints but this was really the worst experience one can have. My mother was not doing well, that was the reason I needed to come as early as possible. I lost my father an year ago due to sudden heart attack. But all your staff was concerned was just cash payment to made like in a snap of eye. Who in these days travel carrying this much cash? Even the local stores in India and even the stalls are accepting online payments but you need to give only cash in a city like Vancouver? The physical and mental stress I had to endure was just because of negligence of your staff. If they could have simply said that they can't issue the ticket for today for this reason, I would have booked the other ticket which was available direct to Delhi but missed it for all this harassment.

This is every customer's right to be treated with respect and given support. For what reason customer support is if they themselves push you in such a situation and then instead of trying to help they start hanging up the calls.

I didn't had a single fault, I get the ticket booked by your staff on call only and paid by the payment link generated by your staff. All these things can be easily traced and I also have screenshots of everything. So, I deserve a genuine compensation. I'm still ready to take a chance with Air India, only if my complaint is taken into consideration and a genuine and appropriate action is taken to ensure that neither me nor anyone else will have to endure this in future.

I have cancelled and even wrote a feedback on the international flight which I have booked with PNR number J9ZWW on the 12th of February,2022. I was told that I will get my refund within 21 Days but till today, which is the 13th of April, 2022, I still havent received my refund. I have contacted the Customer Care more than 20 times and they are of no use. I need serious help here!

My son Sachit Jain booked an Air india for 20th feburary 2021 from Ottawa to Delhi through Flight network travel agent in canada.he had to cancel the flight due to covid travel restrications.

He was assured of complete and full refund by flight network agents at the time of cncellation of his E-ticket 09-[protected]

E-ticket 09-[protected]

order number L6F9Zj

Air india booking reference -HE02j

Air canada booking reference -27RN7D

we in india and he in canada have been running around pillar to post for the past 14 months to get a refund . The flight network staff say air india will issue an refund and the air indai says the travel agent will refund the money.

Dont know what to do despite sending inumerable emails to Flight network and Air india

[protected]@hotmail.com

Air India is owned and operates passenger and cargo flights. With a fleet of 109 it travels to 85 destinations. Domestic flights number 60 and international flights the remaining 31. In 2014 revenues were reported at US 8 million and Air India employs over 23,000.

If you have a problem and need to contact Air India you will need to use one of three phone numbers. If calling from the United States dial [protected]. If calling from Canada, dial [protected]. Another contact number listed on the corporate website www.airindia.in is [protected].

If you wish to contact the CEO Rohit Nandan by mail you will carefully address your correspondence to him at: 113, Airlines House, Mahadev Road, Gurudwara Rakabganj Road, Parliament Street, Delhi 110001. An email that you may find helpful is [protected]@airindia.in.

Founded in 1930 as Tata Sons, this airline originally exclusively carried mail for another airline called Imperial Airways. The corporate slogan is “Your Palace in the Sky” and social media presence may be found on Facebook and Twitter.

Charged international transaction fee Of 151$.

When inwas booking the ticket, it was showing in the $. I've paid in $ and still got charged 3% fee on top.

That's dodgy. No transparency.

Booked 3 feb 2022

Amount 5052.51$ charged 151.58$ in fee

My email is [protected]@yahoo.com

Purchased 2 business class round trip tickets from JFK to Delhi flight 102 on Sepember 16 2019 ticket #[protected] Jerome Reid. And ticket# [protected] Kathleen Byrskireid through AAA travel agent USA. Via credit card. Flight date was 25th of March 2020. Flight cancelled due to India covid lockdown. Travel agent contacted Air India on Nov 16th 2020 to request refund. Assigned refund case number [protected]. Agent said refund would be processed within one month. We have called Air Inda our trAvel agent has called at least 10 times. 25 emails multiple Twitter attempts to get refund without any response. It has been almost 2 years. Air India says refund is in process over and over. No money refunded. Our credit card company can not help because the time for charge back by bank has expired. We believe the Air India agent was truthful about refund and waited past credit card time limit. Please refund our money. No refund process takes this long. Stop dishonesty and return the money as promised.

Traveled on AI127 from Delhi to Chicago on November 24. On arrival, I was notified about lost luggage and given yellow paper with promised to deliver the bag to home within 5 days. Despite multiple follow up via email, phone, twitter, on airport counter, there is no update and very rude customer service responses.
After multiple attempt, on Dec 06 someone mailed and mentioned that AI has sent the luggage via UA on Nov 26 via UA6147/26NOV/CVGU flight.
We called United CVG as well as ORD location, visited them in person and they confirmed that AI has not sent any bag to UA.

AI066324 Tag number
Travel date 24 Nov (Del-> Ord)
Priti Prakash

Over 15 hour flight with with entertainment console working and a broken seat that resulted in injury to head twice. The seat was broken and would not recline. Not knowing this first time, I reclined the seat and fell down, hurt my head. Then while I was asleep, the passenger next to me reclined my seat and again hurt my head. Twice I had to endure pain to head because of faulty seat. Air India failed to address faulty seat causing hardship and pain. In addition to seat being broken, the entertainment center was not working. I endured over 15 hours of flight time without entertainment center working. Two flight attendants did not want to help and did not offer to find different seat after individual complaints. When I called USA & Canada: [protected] (Toll Free), Air India hung up the call twice.

I had booked an Air India flight for July 31st. However, due to a schedule change from Air India, I had to cancel my reservation. The customer agent said that the refund shall be issued in 28 days. Little did I know that the customer agents at Air India have no clue how their company operates. Its been 6 months now, and I have still not received my money from Air India. Its a big amount for me, and they have been delaying in issuing it. Every time I send an email, they say that a team is working on it.
Its a complete mental harassment for having to deal with this stuff. Such incompetency and lack of respect for the customers show how the company is being managed. Shame!
I am filing this complaint with high hopes that my refund be issued as soon as possible.
Here's my e-ticket no: [protected]
Here's the feedback from id: WB-IEWR0612211713