Air India
Reviews and Complaints

Respected Sir/Madam
I am writing to you to express my grievance over the customer service of AIR INDA (Star Alliance). I have booked tickets to Singapore for travel date 21 MAY 2020 and 23 MAY 2020 respectively but due to COVID-19 entry was restricted from the destination country due to which I cancelled my ticket and applied for refund. I have contacted the airline customer care through Email and got reply that refund was initiated but its been more than 3 months I have not received my refund yet and when I contacted customer care for the same there is no reply from them.
Here I have attached the supporting documents and proof.

Cancelled Tickets Details are as follows
1. PNR: YDT32
Travel Date: 21 MAY 2020
Chennai to Singapore
Cancellation Reference Number given by Air India Executive is [protected].
Ticket No.: [protected]

2. PNR: YDVB5
Travel Date: 23 May 2020
Bangalore to Singapore
Cancellation Reference Number given by Air India Executive is [protected].
Ticket No.: [protected]

Please do the needful.
Thank you

Date: Sep 26, 2020

TO,

Air India Limited,

SUB: COMPLAINT REGARDING NON RESPONSIVE BEHAVIOR FROM AIR INDIA REGARDING REFUND
Dear Sir/Maa'm,

With reference to the subject I would like to bring your kind notice that I had booked an International ticket from NYC, USA to Mumbai, India and back. The ticket is attached here for reference. However due to extreme covid situation, the flight never took off and I never travelled. I reached out to Air India tool free starting March 2020 to get back my refund as I have no plans to travel to India anymore.

Every single time I reached out, I was either put on hold and not responses for like 50 minutes or 1 hour or if they responded, they would lie to me every single time that we have refunded and check your account in 10 days. This happened almost 8-10 times. Recently, they asked me to reach out to e-commerce and gave a number that is India based. I am based in USA and have no way of contacting on that number. Plus I sent several emails to e-commerce email id to address my request and for them to process refund. Not a single email has been answered.

I did the same as I was directed and until now there is no refund or not even the reply to my mail, (I almost wrote tons of mails to the said email address).

Now today on 16th Sep 2020 I called the toll free number sharing the problem and they again repeated the same story and disconnected my call when I asked them to connect to their manager. They kept hanging the phone on me without speaking a word in 5 attempts.

Sir, I would request you to kindly look into the matter as I can not keep bouncing between different departments and Customer service reps.

Please do the needful.

Warm regards,

Gaurav Mishra
+[protected]

Absolutely the worst service ever. It all started when I decided to cancel my round-trip tickets from Delhi to Washington. I called the customer care he said if I cancel the tickets now, I may not get the complete refund so asked me to wait until April. So, did the same. When I called in again another service rep told me that he cancelled the tickets and will get the refund within 7-10 business days. But nothing happened, again I called in to check the status, this time, he advised me to write an email to [protected]@airindia.in with e-ticket number, PNR, date of travel, passenger name; and they will initiate the refund within 21 business days and I did that right away. But I've neither received my money nor an acknowledgement to my email. I really wanted to know what type of calendar they are using. I got really frustrated by calling them every single day and stood in the queue for more than 2 hours. Most of the times even after getting hold of customer care they simply drop my call stating that unable to hear the customer and hence dropping the call. This is one of their stalling tactics.
So, I checked their website and found another email ID, and wrote to them explaining everything. This time I received a reply asking me to contact the customer care over phone. That's it since then phone and email support teams are literally playing football with me. The least I could expect is a proper acknowledgement from AirIndia. I completely recognise that these are difficult times for everyone and many of us have experienced disruptions in our daily lives. But I'm not ready to lose my 1.82 lakh INR, due to AirIndia's sheer negligence. Never ever in my life I will book tickets on this airline. It's time to takeoff their slogan "Because We Care" from their website, because they never care and value their customers.

On May 12th, I cancelled my flight from Delhi to Frankfurt via chat with "Mohd A". The conversation with Mohd and the details of my flight on May 21st can be viewed in the attached receipt.
Mohd A wrote "Ok I have cancelled the bookings. Please send an email to [protected]@airindia.in providing them your e-ticket number, PNR, Date of Travel, passenger Name and request to get refund as soon as possible." I did that right away.
Next day, I received an email saying "We acknowledge receipt of your trailing mail. Since there is a complete LOCKDOWN, we are operating with limited Resources. Hence we regret that we are unable to resolve your case at present. Rest assured, your case will be on priority once normalcy restores back." That was May 13th, it has been more than two months now. Since then, I have been sending regular reminder emails as I have been told after contacting the chat support again. E-commerce is not even opening my emails anymore, and I feel completely ignored.
The cancellation charge was 12, 000 rupees, so my refund is 13, 042 rupees. I want to receive that refund, but Air India is not giving me any other way to contact them besides emailing e-commerce, who are not responding.
Thank you for helping with resolving this case.

I always trusted Air India for travel but it seems like I should change my mind .
I paid $1473.55 for round trip to India . Air India is not refunding full money even in current situation due to coronavirus .
After lot of calls and emails, first they replied that there will be no refund and then somebody from Air India said I will get $400 and I will have to contact cheapoair for getting refund. When I called cheap air, they said they can refund only $16 . They said that airline will do it . Cheapoair and air India converted me into a "tennis ball". Nobody is taking responsibility to refund the amount . Then finally I called cheapoair again and they asked me to pay $100 to get a refund of $949 from airlines . I did that but still I am in $600 loss after all this frustrating calls and emails .

Air India should refund full amount if they really want to encourage no foreign travel to India. Why we should pay for this ?

Booking ref:311856
Etk:0983800435086C1
My email:[protected]@hotmail.com

I flew on AI111 from Delhi to Heathrow on 14th March 2020. My husband and I were allocated seats 51D and 51E. When the flight took off I noticed my headphones for the onboard entertainment were not working.
I informed the air hostess, who checked and said she would report the fault and there was nothing else she could do. I spent the whole flight without any entertainment.
I spent £611 for a service and unfortunately this was not forthcoming on their behalf. I now wish to be compensated for the inconvenience caused.
Another concern was the hygiene of the aircraft. I am sure you can appreciate with all the health issues that occur this should be addressed. I have photographs if you wish to see them.
I look forward to hearing from you soon.
Kind regards,
Mrs A Sandhu

I booked AI tickets over the phone and the representative gave me wrong information so my booking was wrong, so i had to cancel the tickets within 24 hours.I have not received refund, ist ween 1 month.

When i contact AI they hang up on me or put me on hold for hours, and ask me to write an email, when i write email they dont reply.

TICKET PNR H6RM7, E-TICKET NUMBER [protected]

Issues with flight 10th January 2020
Heathrow to Mumbai

BOOKING REF: YGZ20
FLIGHT REF: YGZ20Hi

Hi there
With reference to my recent email contact we have issues with our flight. We have flown to India more than a dozen times & usually with Jet Airways & were very disappointed, not the service we expected.

#1 Flight delayed by over 1 hour?
#2 Bar/soft drinks were not testified at Heathrow for our flight..no lemonade? No pepsi/coke?
#3 Window seat atm rest damaged, tray table filthy & husbands tray broken.
#4 In-flight entertainment erratic to nonexistant.

All these points were not good for such a long flight.

We are in Goa & not due to return to Heathrow until 1st February.
I hope that these issues can be addressed& resolved by then.

Yours sincerely

Mrs L.Roffe

I recently took an Air India flight from Delhi to Colombo (on economy.)
As a member of Star Alliance, I believe that Air India would adhere to certain standards expected from a member of Star Alliance.
I have travelled extensively and was previously also a PPS member with Singapore Airlines.
Although this is a minor issue, it's worth mentioning as it's quite funny if not pathetic from a Star Alliance partner.
At the time the meal was served, I had asked for a glass of wine however was informed that the wine was already over. Furthermore, the steward informed me that the economy section of the flight is only entitled to 2 bottles each of white and red wine which had already been consumed by other passengers.
I certainly would like to know your response on this and would like to inform other travellers through other travel sites and magazines/media of such a silly incident.

Would be pleased to share more information

Flight No - AI 994 actual departure time from GOI at 4:30 am has been delayed by 6 hours. The Air India team failed to inform travellers the initial delays which went on increasing. The ground team fails to answer the actual reason and dodging the questions. The apparent departure time is now 11am ist which also not confirmed. No alternate arrangements have been done. The passengers are waiting for some concrete answer.

Dear Team,
has been almost 37days passed approx of my booking cancellation I did not get my refund money back I received email that I need to give details please clarify which details you need FYI you can see below email i provide you all the sufficient information you needed, Kindly do the need full ASAP, As you know the amount is not small, I was trying to get information from call center they were advice me that it's in the process giving this information without satisfy customer i am very disappointed, This is the last try to get my refund back from you airlines my next step will be communicate with consumer complaint, Please Do the best from your side As i am regular customer for Air India,
PNR Z87ww

My mum went to India on 31st with your flight number AI 118 birmingham to Amritsar . Flight was delayed already for departure and for some reason it was taken to delhi instead of Amritsar .Her flight finally made it back to Amritsar at about 3 pm on 1st Jan which was originally scheduled to arrive at 7:30 am. We were very concerened about my mum as we didnt know what was going on in that time .I rang air india customer services number of times to find out but been told that flight is just delayed and will land at 12pm local time, even though i rang at 12:30pm, which was very disappointing.
Finally when her flight landed and she found out that her checked luggage been left at delhi airport. Airport authorities filled a form, gave their number and said we will get call about it. It s been nearly 48 hours, we havent heard anything . No one is answering calls on the number given. She dont have no clothes to wear . We cant find no solution, there s no other option. She is due to come back in two weeks as she s just gone to attend a wedding .She got nothing to wear on wedding now . What do we suppose to do . Customer service are no help. Can you please let us know whats s going on ?

Kind Regards,
Mrs Atwal

Hi,
I travelled through Air India from Bangalore to Abu Dhabi via Mumbai with my baggage as through check in. ( flight AI 610 and flight AI 945)
Initially I was on flight AI 608 .Due to the delay in my flight I was changed to flight AI 610.
This flight was further delayed. My flight AI 945 also got delayed.
After all this hassle, I reached Abu Dhabi in the middle of the night with a small child and I did not receive my baggage at my final destination.
There was no Air India personnel available to attend today to me.
After a lot of trouble I found the general baggage counter where they gave me a slip for my lost/ delayed baggage.
I was assured that I will get my baggage the next day.
After this much hassle, and calling up Air India multiple times and being transferred from one number to another, I have been informed that I might get my baggage tomorrow.
Traveling alone to a foreign country with a small child having my flight delayed, then changed to another and yet having all the flights delayed, to top it not getting my baggage .
I would like to claim the compensation for my baggage as well the inconvenience caused in the entire ordeal. as it is delayed more than 24 hours.
Below are the details

File reference AUHAI11783
NAME: MISHKA KAZMI

I booked tickets on AI-671 for travel on 13th dec 2019 and air india has cancelled the flight. After repeated follow ups they are not processing Refund. I have also mailed on ecommerce@airindia.in, but no response. Hopeless state of national carrier. Never ever in my life I am gonna book tickets on this bankrupt airline. I also want to understand the compensation which can be claimed because I had to pay extra to get tickets on alternate flight.

Hello Air India,
I boarded a flight from Amristar to Delhi on the 9th Dec, flight number: AI 016. See the attached pic for my boarding pass and e-ticket details.
My checked-in luggage didn't come with me as it had a power bank and I was advised it will arrive in Amristar on the following day after security discards the power bank from my luggage.

The luggage was collected from the Amristar Airport on the 10th and noticed my Braun electric was also taken out.
I am not sure why they have take out the shaver. It is worth AU$600 and has caused me a grief/inconvenience.
Can this be please returned as soon as possible. I can send you Delhi address if you are able to deliver locally.
Thank you
Regards
GD

BOMAI42933
While traveling from Copenhagen-Delhi-Mumbai, baggage was stopped at dial security at Delhi. I was informed just before boarding that there was a restricted item in baggage. So I filled up authority letter and provided copy of boarding pass. And after I reached Mumbai airport I registered delayed baggage claim. It was informed that baggage will be delivered in a day. But after 5 days still it's not even after hundreds of call to Delhi and Bombay baggage services. 90% time none picks the call.

Dear AI staff,
I the undersigned sajid mulla was travelling on the 05th dec 2019 on ai912 from dxb/bom at 0400 hrs departure. When i arrive at the airport at 0130 hrs only to learn it has been delayed by 5 hrs .
When the airline staff was contacted i was told that the system had sent a message on phone to all passengers which i did not receive also my email id was not notified . When i asked why an email was not sent to which there was no response and was told that the carrier does not notify via email.
I was not given any compensation for a business class lounge to wait at the airport. What a world class service this precisely explains why no body wants to travel even foc on AI this is unbeleivable and ridiculous .

Sajid mulla
pnr : YGXNM
flight no : AI912
route : dxb/bom