Air India
Reviews and Complaints

The flight was supposed to depart from Leh to Delhi at 11:55 but was cancelled due to bad weather condition which we can totally accept that as we cant predict the weather.

Air india had cancelled my flight from Leh to Delhi by announce at the airport on the very last minute without proper communication. We not even received any email or message. The counter closed earlier after the announcement even passenger still queueing.

I called your airline service on the same day as i need advise from them at least to give us the new itinerary or any other alternative but the agent asked me to clear the check in status first by walk in to the counter. (You may hear the call recording) Unfortunately the counter has been closed. Logically they are closed as no flight wont be able to fly after 2PM due to under military law.

As we not get any confirmation on our new itinerary, the INDIGO flight that we supposed to depart from Delhi to Kuala lumpur at 17:05 (12NOV2019) has tagged us under NO SHOW. INDIGO airline had tried their level best to help us to arrange for re-scheduling but due to lacking a sense of responsibility from your customer service we missed the flight.

We getting more stress when our other friends who booked other airline which is SpiceJet managed to provide them with the other air craft to bring all the passenger who affected with this situation on the next day which is more effective than nothing.

Luckily, we managed to flew from Leh to Delhi on 13 Nov 2019 but only after we spoke to the manager. Still got some issue when we supposed to depart at 11:55 but delayed till 16:00 but we still grateful for that since the possibility for us to going back increase to 80%.

We ended up spending 24k rupee to get home for new flight ticket from Delhi to Kuala lumpur + additional hotel night and cabs.

I Mr Dipak guha travel from Kolkata to DELHI-Zurich-Miami on 13 th November and booked my luggage tag AI 085065/[protected].
On arrival at Miami FL i could not find luggages.compalin to airport authority Miami.till to date i have not received any information or luggages.
Dipak guha.
Fitter mechanic.
Carnival cruise lines
3655 N W south 87 th Avenue
Miami FL.
Flights AI -23
LX-147
LX-66 date 13.11.19/14.11.19

I am traveling with family of 4 including one infant and one toddler to Delhi airport via air India flight number AI 102 and got seats 17 c, 17, D, 17 E ( I paid extra 50$ ) for one seats as we were traveling together with kids . Instead of that while going to board the flight we have been asked to go and get different boarding pass( we have already boarding passes) and after reaching there we have been told lie that we have not been allotted one seat for one passenger ( please note that I have confirmed email
From airline regarding the seats number allotted in actual they allotted my seats to different passengers . They change our seats to 42 C, 42D and 42 E . After boarding the flight when we reached to seats to our utter surprise we saw that some passengers are already souring on the seats allotted to us as they are the original owner of the seats. We have been waiting for the seats and they kept us waiting with infant in lap for 45 minutes and after long discussion we have been given the seats in -17 row seats C, D and G seats C and D are not together they are in different groups. When I made my son sit in seats 17C the gentleman and his wife hits my son and started abusing me as I don't want to fight as technically I was alone with two kids there and flight crew was totally unresponsive and unfriendly. I have to call my husband their with my son and even though having bassinet I have to travel on 13 hour long flight holding my infant in lap.
It was really worst experience for my
Life and I don't know where to complain as I know airindia airline is the worst in customer services an listening to complaints. This is not first time wrong happening while traveling with this airline this is the reason I am complaining here. If there is any other place where can how can I file a legal complaint while advise.

Hello,

I Want to highlight the inconvenience caused due to approx 4 hour delay in my flight with following details.

DEL - HYD, AIR INDIA AI126, Nov 12, 2019, 17:15 - 19:25
Air E-Ticket Issued: [protected]

Flight took off happened neat 21:10 PM instead of 17:15.

Hence, as per the India Directorate General of Civil Aviation (DGCA) compensation guidelines, i stay entitled for compensation of 10, 000 INR. Please release the same.

-Manisha
+[protected]
manisha.[protected]@hotmail.com

My father Gordhanbhai suthar discherged from the hospital (UK) after the treatment of stent procedure for heart attack on 6/11/2019.

He was coming to india with my mother on 11/11/2019 from London to Ahmedabad.

All was good at london but at ahmedabad very worst service they got.
Nearly 50 to 60 members waiting for wheel chair but no one came after a long time some one came and told to all that go outside by walking only no wheel chaor available. So many members shouting but no one ready to listen them. My mother told them that he is heart patient and he is not able to walk for distance. They ignore them.
And shouting to all go by walk only.
Howevere they came outside of airport.
But after the ticket of wheelchair both senior citizens haven't got that facilities.
According to my view it is the worst service.

I need your positive response with some corrective action so in future it will not affect the anyone in future.

Here I am attaching both dischrge document of hospital and ticket for further details.

[protected]@gmail.com

First flight was keeping delay in London to Dhali to much wait. And my luggage be not receiving been lost don't know what happened there I complain then after two weeks I got my luggage I was without my clothes and all stuff. Now I'm ill in India I was trying to change my flight dates since two weeks I'm on the phone with Air India costumer service they keep put me on hold for one And two hours very ridiculous service very bad I'm not going to take this ridiculous airline again and I want composites on this and I want some one help me this time to extend my flight?
My name miss Balvinder Kaur
5 The Haven Sunbury London
Pone [protected]
Ticket number [protected]
Email [protected]@hotmail.co.uk

I am senior citizen travelled along with my wife by Air India flight 618 to Mumbai, by Air India flight 191to Newark and then to Charlotte.
Baggage was booked through from Hyderabad to Charlotte. On arrival I have found Lenovo I pad missing in checked in baggage.
It is very clear the theft has taken place in Hyderabad or enroute. Please investigate and reinstate or compensate value to me.

Hi there
I'm writing to you deeply disappointed.
I travel with you a few times a year and this the first time there is a problem.
I had flight booked from Delhi to Tel Aviv on the 7th November(e ticket number [protected])
I canceled this flight and flew instead on the 28th of October.
When I canceled I was told by the agent in the phone in India that I will need to pay 200USD cancellation fee and the rest will be refunded to me within 14 working days.
Yesterday I spoke to air India Israel and they said that the agen in india was wrong and I will receive nothing back.
Please tell me how to proceed
Thank you
Samuel Jacob Goodriche
[protected]@yahoo.com

Hi Team,

On date 3 November due flight AI 0023 (Kolkata to Delhi) was delayed more than 3.5 hours. My connecting flight KL 872 (Delhi to Amsterdam) was missed which was scheduled departure at 3:20am 4 November. Air India have not given any delay compensation. No accommodation nor ticket. They only provided a delayed certificate. Then I had to bear my own food expense until next flight. I had to face too many followups to rebook next flight ticket. It was rebooked by KLM on request. I would like to have compensation for my troubles happened due to Air India flight delay.

Below is my email address sujay.[protected]@gmail.com for further communication. Please let me know if you need any more details

The 27th of October me and my children was on AI157 from Delhi to Copenhagen. The flight was originally scheldued to land in Copenhagen at 18:45 (see attachments), but a delay caused we didn´t land in Copenhagen before 20:27.

That delay caused big problems for us, because we missed our train from the airport at 20:38 to Jutland (another region in Denmark), which we alreday booked - the train tickets was not returnable. There were no more trains to this part of Jutland this day, so we had to spend the night in Copenhagen - and get new traintickets the 28th of October.

In Delhi Air India Costumers Service promised us that the company would take care of our extra costs concerning this delay.

Train Tickets: 708 dkkr.
Hotel: 1906 dkkr.

(See attachments)

Hope to hear from you soon.
Regards, Tina Svane

Hi,
I've been so much fed up, frustrated, annoyed and wasted my precious time by calling up the customer service for date change of my Ticket.

I have been chasing them on phones for a million times kept me on hold for many times . If they come on call they take all my details and will say that another department will call back for changing the date of my travel which they never call.

My flight is for tomorrow and I have been calling for the past 2 days.

Now I would like to speak to who ever is the Manager or Director of Air India.
This is my PNR no: ZCWYJ
My email : [protected]@gmail.com

I have lost my money and time in calling up the customer service for 2 days.
I need an answer ASAP

Thanks
Ram Sayana

I was travelling in Airindia Flight number 826 from Srinagar to Delhi and 915 a connecting flight from Delhi to Dubai on Sunday (03/11/2019). We waited for our luggage for almost an hour at the belt however our luggage did not come. There was no one from the airline service to assist or inform us about the reasons for this. We submitted the compalaint with Dnata for the missing luggage asnd also went to the Dubai office Office of AirIndia and were told that our luggage was coming in the next flight whixh was scheduled to arrive at 11 pm. We were assured by the manager of the Airline that the luggage would be delivered the same night.
I am now constantky in touch with the customer care executives of Dnata and are told time and again that the luggage is out for deliver and will reach soo. I have my medicine in the luggage and am facing lot of problems with the essential things i was carrying in my bags.

In case i face any health issue i will hold the airline responsible for it. This is highly unprofessional and unacceptable on the part of airIndia.

I had booked two tickets on 27 th oct 2019. PNR No . J9zPS for Rs.79000 .
Travel sector - Pune - Delhi - Pune in economy class .
The ticket was immediately cancelled.
Sought refund of fully paid ticket with the auto cancellation note.
Request is made with 3 reminders to [protected]@airindia.in .
No reply recieved as yet on status.

Regards
Nitin Kothari
Pune
Mobile 98 [protected]

I have travelled from hyderabad airport on 21st october 2019 to mumbai where i have a connecting flight to douala, cameroon, west africa via ethiopion airlines.

I have checked in total of 5 baggages and one of the baggage was found missing when i arrived at the destination airport. Immediately i have lodged a complaint about my baggage missing to ethiopion airlines and they have told me that air india didn't handover my luggage to ethiopion airlines. Even ethiopion airlines tried to contact air india but there is no response for air india.

I personally tried to contact air india customer care to find any information and there is no response from any number. After making many efforts i have connected to one of the agents of air india and they gave a phone number as well as a mail id to contact. To my surprise the mail id they gave me was not a valid one and its keep on saying mail delivery failure while i try to submit a mail to airindia. And the contact number had no response. I have tried to call hyderabad office, mumbai office & even delhi office but no one had responded.

I have not of luggage in my bag. It weighs around 23 kg. The air india airline manager at hyderabad airport was too rude to the people and the most irresponsible staff are working in air india. No one know anything and no one cares about anything. There is no surprise that air india was one of the worst airlines in the world.

Dear Sirs

I have the following bookings with Air India which I made online through:
https://book.airindia.in/itd/itd/lang/en/reservations

Tue, 18 Feb 2020
Madrid (MAD) 20:40, Terminal 1 Delhi (DEL) 10:20, Terminal 3 (+1) 9h 10m
Non Stop Business - Z
Adult: 2 Pieces

Thu, 5 Mar 2020
Delhi (DEL) 14:00, Terminal 3 Madrid (MAD) 19:10, Terminal 1 9h 40m
Non Stop Business - Z
Adult: 2 Pieces

My details on the Air India website are:
Edgar Richard Appleyard
Membership Number: [protected]

Since I made the booking I have changed my nationality from British to Spanish which has caused the following changes:
1. Passport numbers
2. Surnames changed in compliance with Spanish law.
I cannot make these changes online and after numerous requests no one in Air India has contacted me to sort the problem out.

Please help me to resolve this problem.

My email is richard.[protected]@gmail.com

Regards
Richard Appleyard

Confirmation YZ9FL
Mrs Minakshi Haria
Ticket no. 098 [protected]

Email: [protected]@houseofharia.com

On Wednesday 23rd we talked to your online operator from Holiday Inn Hotel on a recorded call at your end to enquire if there was alternative flights available and what would be the costs if we wanted to change to those flights.
We were told it would be per person £80 or 7350 rupees.
Original flight was Sunday 27th October 2019
Flight A134 from Goa to London Heathrow via Mumbai
The replacement flights offered to us were:
Flight AI 843 Goa to Delhi
Flight AI 161 Delhi to London Heathrow
We double checked the costs for the change and were told again it would be per person £80 or 7350 rupees
We offered to pay over the phone but were told that we have to pay at the airport at the Air India desk and she asked us to hold while she made all the notes on the system confirming the flight changes had been held for us.

When we got to the Air India desk at the airport the staff who were very helpful said the system would not let them amend the price on the system and even let us see the computer screen in the office. They said the only way to progress was to pay per person £125 or 11, 475 rupees and make a complaint once we were in London for a refund of £45 per person.

We have informed Halifax that we are disputing the transaction of £250 till we get the refund of £90.

We await your early positive response so we can put this to bed.

On the 14/10 I flew from KOCHI to Delhi and straight to Tel-Aviv.
The luggage was sent from Kochi to Tel- Aviv.
When I went out from the air-port to the Taxi I realized that the wheel was broke.
My name is Guy Tsur I came on flight AI139 to Tel-Aviv.
confirmation number- PWUWXH.
the cost of this suitcase is 200$
phone number -[protected]
email- guy.[protected]@strauss-group.com

My name is Bhonagiri Anil kumar i had received a message from @jobs updates. names Monika Batra(Senior Hr Manager) mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, i'd proof, education certificate and updated resume on Mail id is airportauthrityofindia123zoho.com. When i chatted to this mail he replied me my job post is ticketing excutive at Hyderabad RGI Airport (Shanshabad) and my joining date is October 1st of 2019. There was completed my telephonic interview, i will Got A successfully finished interview. Then air india application @rs.2500 pay till today by online in this ACCOUNT DETAILS/-
AXIS BANK LTD.
ACCOUNT HOLDER NAME - GURWINDER SINGH
ACCOUNT NO. - [protected]
IFSC CODE - UTIB0002497
then he told me evening the offer letter copy get in mail and original received 2-3days working days in my home address.
Then he told me to pay (2500) and sent receipt or screen shots of online transactions.so i believed him then sent rs.2500 via Google to above mentioned account. After that i asked him letter. Then his mind changed again he asked me verification Processing fee @4600 and it's also refundable in 1st month of salary, so i had paid rs.@4600 via Google pay and he said to pay for providing a punching card and employee id card which is issued by my name. This amount is refundable after three months.i will pay @(11, 700) rupees, he said don't worry we air india do not do such thing pay till today i will dispatch letter today. I asked him where letter, I got a offer letter.oct 1st is my joining Date. Now i call To Munika mam.she will not be responding my calls. So what i will do? Am i lost my (2500+4600+11700) rupees, totally 18, 800rupees. How can i return back this amount?

Air india head office air india building, marine drive,
Nariman point mumbai 400023.
Mobile no.
Monika Batra(Senior Hr Manager) +917290021396
Head Office number:
+919654163903

a proof and also attached google pay screen shots of rs.2500and rs4600 and rs.11700. Totally 18, 800rupees.
Please please please take care of this
Regards
Bhonagiri anil kumar
[protected]@gmail.com
Cell no: [protected]
Telangana.

Whosoever it may concern
Respected Sir/Madam,
Myself Diplaxmi Raut, one of the customer of your reputed airline.
Today, dated 20/10/2019 I had flight number AI 627, at 6 am from Mumbai to Nagpur. I had reached airport at 4 am. There was a huge crowd of 200-250 people at the air India domestic flights counters at T2 terminal.
I was in que near about 1.5 hours. In between I had been to the counter at 5 am for requesting them to issue the tickets, but they didn't bother at all. When my number came at 5:30, they said gate was closed.
You have 15 counters for domestic flights, but air India staff for counter attending was 5 in number. My que was of near about 100 people was handling by a single counter and there was a huge chaos at the counters. I even didn't hear the final announcement.
I did make request to all authorities present there to issues me the tickets, but nobody did.
I have called customer care and met Supervisor Mr. Vijay Patil there regarding this issue, but he didn't give satisfactory explanation regarding final annoucement.
I have the pics as a proofs for my statement which are attached here with. This is not expecting from air India, such a reputed organisation. This is very disheartening.
Please help me to get next flight

Sorry for trouble
Regards
Diplaxmi Raut
[protected]

I have booked ticket for Madurai from Chennai . I have made payment successfully but ticket not got booked. Please let me know about further proceedings as I have to travel on 19th October. I didn't get any booking reference number for the same. Please let me know the resolution at the earliest.
UTR number for transaction is : [protected]
Mobile : [protected]
Email : [protected]@gmail.com