Air Wick’s earns a 1.2-star rating from 171 reviews, showing that the majority of home fragrance users are dissatisfied with their scents.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
new aerosols that don't contain water
I recently bought your new automatic spray air fresher, claiming that they don't contain any water. I placed it on my staircase window and all seemed fine, however on getting up this morning there was an orange puddle on my windowsill. I'm unable to remove a circular stain from my windowsill. I have taken a few photos of the product but unable to attach them. I'm upset and dissatisfied with this product and also more upset about my windowsill.
I look forward to a swift reply
Regards
Mrs young
air wick essential oil warmer and refills
I buy tons of air wick refills, and warmers, and lately the wicks on my refills are completely messed up, and I am unable to use them, and it is a waste of money at this time. I am very disappointed with my purchases, and I would like to know how this situation can be rectified. I have taken pictures of the messed up wicks and if you need me to send them let me know. Out of the last 20 I have purchased at least 10 have been messed up. Please help. Thank you
air wick freshmatic orange and cinnamon
I purchased two cans of this from tescos rose lane barnstaple. One can works the other doesnt. This is not the first time I have had this problem. Its not as if they are cheap. How come one can work and not the other I cannot afford to keep buying them. I would like to know what aurwick is going to do about these cans. I have tried phoning waste of time I have submitted a complaint and told to send the receipt as if one still has a tesco receipt a week or so after the shopping
scented plug in device
I have been using these devices in my kitchen. They are under my cabinets. My granddaughter was over the other day and asked me what that was under the cabinet and the air freshener had taken off all the finish under the cabinet! There is no disclaimer that the freshener can not be used under cabinets, in fact they say that it can be used anywhere that there is a plug. I would like my cabinet refinished underneath where it is bubbled and coming off.
plugins air freshener
I spend quite a bit of money on these products and all of them when about a week has gone by start to fall out of the plug in unit with the wick completely ruined. And there is barely any liquid gone from the glass container in which the airfreshner fluid is kept. I've had enough of it now and they are not cheap to buy either. Unless something is done about this problem. I won't be buying anymore of your products. This does not happen with the glade plug ins. So what can I expect you to do about this problem airwick.
made me ill
I have been trying to post my complaint but I keep getting a message telling me I have used a forbidden word that has three letters and begins with the letter a, has the letter s in the middle and the letter s at the end. I have not used that word anywhere in my complaint so I am now unable to complain!
100 percent
I am curious, has anyone else has fallen ill after using 1005 natural propellant air fresheners?
exploding candle battery
Expoloding battery in 3 colour changing candle, ruined lounge wall and ceiling
Email to Air Wick below sent 117/04/13
Just to keep Air Wick informed I was contacted by Trading Standards yesterday afternoon regarding the exploding candle, they have asked for the photographic evidence to be forwarded to them for investigation and possible product removal/recall
They were very surprised that a large company such as yourself had not reacted immediately to this serious incident and they advised for the candle not to leave my premises at this point in time as this was evidence if I need to take civil action against your company, therefore I will not be sending this to you by courier at this time, however I would ask that you involve your quality assurance department and ask them to send a representative to visit my home to see the extent of the damage
Trading Standards also challenged why a company such as yourselves would be sending this item all the way to China to be tested when there are perfectly adequate test houses in the UK that could inspect this item promptly and come back with results
As I have stated before this incident does not seem to be being taken seriously by Air Wick and does not appear to have been escalated beyond yourself to a management team/ quality assurance investigation, therefore I would be grateful if you could now escalate this higher please and ask someone from your QA or management team to contact me urgently on [protected] so that this matter can be resolved within the next week
I shall be seeking advice to take civil action if I hear nothing from you
Regards
Lisa Copp
The complaint has been investigated and resolved to the customer’s satisfaction.
hahaha get wrecked n00bs
allergic reaction
I don't know if anyone has had this problem, but I seem to have an allergic reaction to the new 100% natural air wick air fresheners, all styles. It might be a good idea if someone checked this out to see if the problem is more wide spread, or just me. Now I didn't have this reaction to the orignal style, or to much of anything at all for that matter, so if...
Read full review of Air Wick and 59 commentsruined table
I unplugged the airwick and set it on my wooden table. The airwick leaked And spilled on my table. It took off all the finish on the table. My table is completly ruined. I will take photos iff you would like. Thank you.
Read full review of Air Wick and 45 commentsdangerous advert
I find it astounding that an add with a cartoon caricature messing with Christmas tree lights while they are switched on for to sell air wick product can be shown on tv. There was very little thought involved when producing this cartoon, for at this time of year there is always a report of some poor sole struck down dead on the spot through messing with lights that are live. Only two years ago in my local area a young chap of twenty putting up the Chrismas tree and then the lights found they diden`t light up and he left it plugged in while changing a bulb at a time and died that moment leaving his young wife and one year old son who he was trying to set Chrismas for so I believe lifting this add would be the common sense thing to do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Water instead of air freshener
I went to checkers in norkem park to purchase and airwick air freshner. To my surprise when I got home I could not smell the scent from the aerosol, and thought maybe I was experiencing some nose problems. I tried it for a couple of day an no scent.
I called their help, early in june to let them know. They took my details, address and telephone numbers, together with the batch number of the airwick container. I was told that I should expect a voucher in the post within the next two weeks, depending on my postal service. It's now a month and a half and no voucher.
This is such an inconvenience as I had to go a whole month without airfreshner.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased this from Family Dollar June 3rd and it’s not working tried to get a replacement but they didn’t have any available so nothing could be done I also contacted customer service and was told I would be contacted back and never was tried calling back nobody answered I could be reached at [protected]
Purchased an air wick diffuser. The unit failed to function right out of the box. Despite filing an issue with the company over a non-functional unit. Have received zero support from Air Wick.
Case number is RB0002967496
I purchased two of these refills from Walmart and plugged them into my Air wick wall socket diffuser adapters (Reckitt Benckiser). After 6 hours (and on the highest setting) I smell NOTHING. One is my in bathroom and one in the bedroom. Both are in the straight up position
please i cannot afford to buy things that dont work right im 75 years old and ive complain to differant shops and got noware ive all ready filled 2 forms in and they keep asking for more im not good one the computer so please can you help
I had an air wick plug in in my camper. Remove it and was payed on the counter by my sink and when getting home and unpacking the camper found the liquid in the container leaked out and ate the finish on my counter top not at all happy and would like something done about it the counter top is ruined
I put it on top of my dresser and less then 15 min I came back because I smell something and when I saw the dresser there was the oil spill on my new dresser and got messed up whatever they put in it have to be something really strong to do that type of damage so fast
I brought two of your airwick automatic machines last month and they stop working already tryed changing batteries everything and still nothing this is the first time I have had any problems with your machine, I shouldn’t have to buy anymore not yet anyway.
Today at the Desai pharmacy here in the Bronx NY 10463 near Broadway I purchased an Airwick Essential oils 24/7. After I set it up it did not work at all. It did not spray at all so it just sits there on a table and does not spray. There is not even a way to test it. it was a waste of money.
We purchased several value packs 2 * 280ml summer romance from Macro in Boksburg. Unfortunately all of them had issues where the nozzle doesnt spray properly a mist. the can appear full noting the weight of each can.
I have a case #RB0001937288. No one cares to contact me. The issue is that the product says,up to 120 days.On the lowest setting,it maybe lasts 40 days,that is each bottle. T22313 A4 04:37 Lav 20. So……each one maybe 40 days each………the product states up to 120 days ? I am done with Air Wick. Never will buy Air Wick products……..
Air Wick Reviews 0
If you represent Air Wick, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Air Wick complaint handling
-
Air Wick Contacts
-
Air Wick phone numbers1800 022 0461800 022 046Click up if you have successfully reached Air Wick by calling 1800 022 046 phone number 2 2 users reported that they have successfully reached Air Wick by calling 1800 022 046 phone number Click down if you have unsuccessfully reached Air Wick by calling 1800 022 046 phone number 2 2 users reported that they have UNsuccessfully reached Air Wick by calling 1800 022 046 phone number50%Confidence scoreAustralia8800 100 82208800 100 8220Click up if you have successfully reached Air Wick by calling 8800 100 8220 phone number 0 0 users reported that they have successfully reached Air Wick by calling 8800 100 8220 phone number Click down if you have unsuccessfully reached Air Wick by calling 8800 100 8220 phone number 1 1 users reported that they have UNsuccessfully reached Air Wick by calling 8800 100 8220 phone number50%Confidence scoreRussia+1 (800) 976-4100+1 (800) 976-4100Click up if you have successfully reached Air Wick by calling +1 (800) 976-4100 phone number 0 0 users reported that they have successfully reached Air Wick by calling +1 (800) 976-4100 phone number Click down if you have unsuccessfully reached Air Wick by calling +1 (800) 976-4100 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +1 (800) 976-4100 phone numberMexico+1 (800) 228-4722+1 (800) 228-4722Click up if you have successfully reached Air Wick by calling +1 (800) 228-4722 phone number 0 0 users reported that they have successfully reached Air Wick by calling +1 (800) 228-4722 phone number Click down if you have unsuccessfully reached Air Wick by calling +1 (800) 228-4722 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +1 (800) 228-4722 phone numberUSA & Canada+44 175 321 7800+44 175 321 7800Click up if you have successfully reached Air Wick by calling +44 175 321 7800 phone number 6 6 users reported that they have successfully reached Air Wick by calling +44 175 321 7800 phone number Click down if you have unsuccessfully reached Air Wick by calling +44 175 321 7800 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +44 175 321 7800 phone number100%Confidence scoreUnited Kingdom & Ireland+64 800 403 030+64 800 403 030Click up if you have successfully reached Air Wick by calling +64 800 403 030 phone number 2 2 users reported that they have successfully reached Air Wick by calling +64 800 403 030 phone number Click down if you have unsuccessfully reached Air Wick by calling +64 800 403 030 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +64 800 403 030 phone number100%Confidence scoreNew Zealand+385 17 776 499+385 17 776 499Click up if you have successfully reached Air Wick by calling +385 17 776 499 phone number 1 1 users reported that they have successfully reached Air Wick by calling +385 17 776 499 phone number Click down if you have unsuccessfully reached Air Wick by calling +385 17 776 499 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +385 17 776 499 phone number100%Confidence scoreCroatia+420 234 147 096+420 234 147 096Click up if you have successfully reached Air Wick by calling +420 234 147 096 phone number 1 1 users reported that they have successfully reached Air Wick by calling +420 234 147 096 phone number Click down if you have unsuccessfully reached Air Wick by calling +420 234 147 096 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +420 234 147 096 phone number100%Confidence scoreCzech Republic+45 44 449 701+45 44 449 701Click up if you have successfully reached Air Wick by calling +45 44 449 701 phone number 1 1 users reported that they have successfully reached Air Wick by calling +45 44 449 701 phone number Click down if you have unsuccessfully reached Air Wick by calling +45 44 449 701 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +45 44 449 701 phone number100%Confidence scoreDenmark+358 290 009 200+358 290 009 200Click up if you have successfully reached Air Wick by calling +358 290 009 200 phone number 1 1 users reported that they have successfully reached Air Wick by calling +358 290 009 200 phone number Click down if you have unsuccessfully reached Air Wick by calling +358 290 009 200 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +358 290 009 200 phone number100%Confidence scoreFinland+49 622 1998 2570+49 622 1998 2570Click up if you have successfully reached Air Wick by calling +49 622 1998 2570 phone number 1 1 users reported that they have successfully reached Air Wick by calling +49 622 1998 2570 phone number Click down if you have unsuccessfully reached Air Wick by calling +49 622 1998 2570 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +49 622 1998 2570 phone number100%Confidence scoreGermany+36 12 508 399+36 12 508 399Click up if you have successfully reached Air Wick by calling +36 12 508 399 phone number 1 1 users reported that they have successfully reached Air Wick by calling +36 12 508 399 phone number Click down if you have unsuccessfully reached Air Wick by calling +36 12 508 399 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +36 12 508 399 phone number100%Confidence scoreHungary+39 284 4751+39 284 4751Click up if you have successfully reached Air Wick by calling +39 284 4751 phone number 1 1 users reported that they have successfully reached Air Wick by calling +39 284 4751 phone number Click down if you have unsuccessfully reached Air Wick by calling +39 284 4751 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +39 284 4751 phone number100%Confidence scoreItaly+31 235 584 500+31 235 584 500Click up if you have successfully reached Air Wick by calling +31 235 584 500 phone number 2 2 users reported that they have successfully reached Air Wick by calling +31 235 584 500 phone number Click down if you have unsuccessfully reached Air Wick by calling +31 235 584 500 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +31 235 584 500 phone number100%Confidence scoreNetherlands+47 67 115 930+47 67 115 930Click up if you have successfully reached Air Wick by calling +47 67 115 930 phone number 1 1 users reported that they have successfully reached Air Wick by calling +47 67 115 930 phone number Click down if you have unsuccessfully reached Air Wick by calling +47 67 115 930 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +47 67 115 930 phone number100%Confidence scoreNorway+48 225 419 115+48 225 419 115Click up if you have successfully reached Air Wick by calling +48 225 419 115 phone number 1 1 users reported that they have successfully reached Air Wick by calling +48 225 419 115 phone number Click down if you have unsuccessfully reached Air Wick by calling +48 225 419 115 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +48 225 419 115 phone number100%Confidence scorePoland+351 808 203 300+351 808 203 300Click up if you have successfully reached Air Wick by calling +351 808 203 300 phone number 1 1 users reported that they have successfully reached Air Wick by calling +351 808 203 300 phone number Click down if you have unsuccessfully reached Air Wick by calling +351 808 203 300 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +351 808 203 300 phone number100%Confidence scorePortugal+40 215 296 700+40 215 296 700Click up if you have successfully reached Air Wick by calling +40 215 296 700 phone number 1 1 users reported that they have successfully reached Air Wick by calling +40 215 296 700 phone number Click down if you have unsuccessfully reached Air Wick by calling +40 215 296 700 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +40 215 296 700 phone number100%Confidence scoreRomania+421 232 101 097+421 232 101 097Click up if you have successfully reached Air Wick by calling +421 232 101 097 phone number 1 1 users reported that they have successfully reached Air Wick by calling +421 232 101 097 phone number Click down if you have unsuccessfully reached Air Wick by calling +421 232 101 097 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +421 232 101 097 phone number100%Confidence scoreSlovakia+386 18 888 349+386 18 888 349Click up if you have successfully reached Air Wick by calling +386 18 888 349 phone number 1 1 users reported that they have successfully reached Air Wick by calling +386 18 888 349 phone number Click down if you have unsuccessfully reached Air Wick by calling +386 18 888 349 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +386 18 888 349 phone number100%Confidence scoreSlovenia+34 900 300 026+34 900 300 026Click up if you have successfully reached Air Wick by calling +34 900 300 026 phone number 1 1 users reported that they have successfully reached Air Wick by calling +34 900 300 026 phone number Click down if you have unsuccessfully reached Air Wick by calling +34 900 300 026 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +34 900 300 026 phone number100%Confidence scoreSpain+46 820 0070+46 820 0070Click up if you have successfully reached Air Wick by calling +46 820 0070 phone number 1 1 users reported that they have successfully reached Air Wick by calling +46 820 0070 phone number Click down if you have unsuccessfully reached Air Wick by calling +46 820 0070 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +46 820 0070 phone number100%Confidence scoreSweden+90 800 211 8112+90 800 211 8112Click up if you have successfully reached Air Wick by calling +90 800 211 8112 phone number 1 1 users reported that they have successfully reached Air Wick by calling +90 800 211 8112 phone number Click down if you have unsuccessfully reached Air Wick by calling +90 800 211 8112 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +90 800 211 8112 phone number100%Confidence scoreTurkey+27 861 111 100+27 861 111 100Click up if you have successfully reached Air Wick by calling +27 861 111 100 phone number 1 1 users reported that they have successfully reached Air Wick by calling +27 861 111 100 phone number Click down if you have unsuccessfully reached Air Wick by calling +27 861 111 100 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +27 861 111 100 phone number100%Confidence scoreSouth Africa+971 48 027 600+971 48 027 600Click up if you have successfully reached Air Wick by calling +971 48 027 600 phone number 1 1 users reported that they have successfully reached Air Wick by calling +971 48 027 600 phone number Click down if you have unsuccessfully reached Air Wick by calling +971 48 027 600 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +971 48 027 600 phone number100%Confidence scoreUAE & Middle East+55 800 703 0304+55 800 703 0304Click up if you have successfully reached Air Wick by calling +55 800 703 0304 phone number 1 1 users reported that they have successfully reached Air Wick by calling +55 800 703 0304 phone number Click down if you have unsuccessfully reached Air Wick by calling +55 800 703 0304 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +55 800 703 0304 phone number100%Confidence scoreBrazil+56 224 298 400+56 224 298 400Click up if you have successfully reached Air Wick by calling +56 224 298 400 phone number 1 1 users reported that they have successfully reached Air Wick by calling +56 224 298 400 phone number Click down if you have unsuccessfully reached Air Wick by calling +56 224 298 400 phone number 0 0 users reported that they have UNsuccessfully reached Air Wick by calling +56 224 298 400 phone number100%Confidence scoreChile
-
Air Wick emailsconsumercare_usa@Reckitt.com100%Confidence score: 100%Support
-
Air Wick address399 Interpace Parkway, Parsippany, New Jersey, 07054-0224, United States
-
Air Wick social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 28, 2024 - View all Air Wick contacts
Most discussed Air Wick complaints
Water instead of air freshenerRecent comments about Air Wick company
Air wick automatic spray
Delta Faucet Company
15 reviews
Cabinet & Stone Expo
1 review
FaucetDirect
10 reviews
MR Kitchens
2 reviews
True North Hot Tubs
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.