Airtel review: please never take airtel connection or you will be in great trouble! 40

I too have the same problem with Airtel. These people are so lax in their work and on top of that they claim to be numero uno in mobile service section in India. This completely contradicts their work attitude. I do agree that their might be some stray incidents, but nowadays these type of incidences have been increasing.

Vodafone's acquisition of Hutch should bring immense amount of pressure on Airtel and its services.

Better if all Airtel customers switch over to Vodafone's new acquisition ( don't know whether they are going to change the name of the company) en masse.

Absolutely.

Complacency is the first word that comes to my mind the way airtel service provided in bangalore. Needless to say in few years Airtel would find virtually no customers at this.

They charged 10500 rupees for my broadband connectivity whereas usually past one year it never crossed 1500 rupees.
The fact of the matter is i was not in town in one of the dates mentioned in usage billing.
The irony is that executive himself agrees its wrong but wants me to pay money and in future it will not happen. Finally i had to throw the connection away and go for BSNL.

PLEASE BE AWARE OF AIRTEL , IT SUCKS VIRTUALLY

yes, i too agree with your view. Do you know where to complaint against such things. Since these airtel do not listen though while selling they promise you better service.

I have had many bitter experiences too with Airtel. Lot of false promises and very poor customer service. They have a laid back attitude no doubt. Event cancellation of an account was a very bad experience.

Hi Team,

In the recent times your services are pathetic in fact pathetic is an under statement. My no. is [protected] and I reside in B'lore. A month before I faced a very strange problem, my incoming calls were barred and my out going messages were stopped without any reason. After trying several times through your god 'dam IVR, I spoke with one of your associate and a so called supervisor who promised to resolve the issue and give me a call by another 15 minutes, but I did not receive any calls from anybody till date. After some days I was able to receive calls but my messages are still barred. If somebody is reading this mail from Airtel could u please improve your services and be a bit committed towards your work. I have been using your services from the past 4 yrs and I never encountered such problems. Hence plz guys be a bit more proactive and please give me a number where I can speak with a CSR, your IVR s*cks!

Thanks,
Dib

I took Airtel postpaid a/c and had the same problem.. they barred my outgoing because of "negative address verification" which was again their fault because they did not update the right address in their system when i had asked them to... I spoke to so many customer service "executives" who have an intelligence level below that of a kindergarten kid and they all said they'll take care of it, but problem kept recurring.. we should sue these guys in the consumer court..

Airtel Service is very good, I am using from last 4yrs

Excellant Service !

HAPPY NEW YEAR to All Airtel Family.

Cheers.

Abdul Nasim
Bangalore ...

This Airtel is a bloody sucking affair. I checked my balance on prepaid yesterday 18th Jan at 11 am and it was 25.17. Since then no calls were made and I don't use this lousy thing for any SMS! To my utter surprise, when I tried to call a number pat came a reply, " your balance is too low for making a call" Balance is Rs. 10.17.

This is by any standard a : DAY LIGHT ROBBERY.

NO ONE ANSWERS A QUERY IN AIRTEL. THEY SIMPLY TAKE MONEY FROM SUCKERS LIKE ME AND DITCH THEM.

LONG LIVE AIRTEL!

They sucks... right from the security at the gate to Mittal .. all the unprofessionals who are here to loot, harass and make money at the cosumers expense.

Airtel customer service in bangalore is like stray dog barking. We dont when it will bark and when it will bite.

###er will always ### your money like airtel.

I faced one problem with airtel. On 19th July 2008 my account balance came with (Minus) -14.35. On the same day i spoke with airtel customer care regarding this issue, they told that hello tunes were activated to your account. I called from some other number to my own number nothing has activated. I am following this case for 4 days and finally they told that 2day 22/07/2008 your amount will be refund @ 5.26 pm, still i havnt received any amount.

I am using airtel prepaid for past 5 years.

Good service but some activity feel bad.

Jahan wrote...

how do u lock or block unwanted advertisements thru airtel sms ? has been a big nuisance, receiving nuisance messages every 9 mins. Am staying in Bangalore and using airtel, have complained to customer service but no use, they keep repeating they have put in the complaint and with that they will give u a stupid reference no. of no use but am still receiving cricket messages every 9 minutes. Who damn cares about their bloody cricket games ... am very annoyed and frustrated, please help. I did not activate for any subscription and wonder how Airtel the service provider can give out the nos to advertisers. Is the company CEO, Mr Venkatesh sleeping or what // obviously he doesnt know what is happening in the company internally. Or pretending not to know ...

Hi all,

Whts happening ?
dont think u will come up in life, if this service continues, u will loose ur good customers, ur service is pathetic, ugly, worst .Better close AIRTEL & join Vodafone it is best solution, No good customer care nor the Airtel guys . U people not able to satisfy a customer fit for nothing.

CLOSE THE AIRTEL

Cheating people will ruin ur business after some days---- better change it before this happens in bangalore
Satisfy the customer who are suffering from your pathetic service...

VERY WORST SERVICE

ya, very true... im also goin thru the same problem... its so frustrating... its been 4 days all the answer i get is it will be fine tomorrow... if thedealers cant follow the procedures then y does the company have such idiotic dealers... utter nonsense..

Very worst service in Pune. Airtel is the worst service provider in Pune. Dnt take airtel in Maharashtra atleast.. Sucking service...They ditch me...

Hi
I am new to banglore and after reading all your comments. I finally decieded not to opt AIRTEL.
Could any one suggest here which service provider i choose for a prepaid connection?

realy its very difcult to continue with horrible service. without infoming me they have added airtel music as hello tune and started cutting 30/Rs per month and after request they are not deleting. now i am planing to quit this horrible connection

I completely agree with what ypu said. I also face the exact problem, called Airtell customer care multiple time but no use. Finally I insisted the call center people to connect to their supriors and they connected me to a person who said he is the Airtell general manager, and he told me that my issue will resolved in 24 hours. That happened 3 days back, still my outgoing is not reactivated and no has called me too. I'm planning to take a Vodaphone connection.

Also I had the terrible experience of visting the airtell office in Bannrgatte office for submitting the document.

Hey I had the similar experience in Delhi. They disconnected my outgoing calls when I was in a very bad situation and the customer service executive said they never got my documents.
But I still use Airtel in Bangalore as Vodafone is no better.
Connectivity in Spice is worst. Getting a BSNL prepaid sim is almost impossible. Reliance and tata indicom are ruled out.

I completely agree with all the nuisances that Airtel is creating to it's pre-paid customers. I bought a airtel pre-paid, now I'm receiving numerous nuisance calls stating that this number was used by somebody else and they lost the phone and they will give police complaint if we dont return the mobile. When you call customer care they are hopeless to the core and even the supervisors are completely useless and since they could not give a remedy to my problem and they hung up on me. I seriously don't think any call gets moniotored at Airtel. Why does Airtel issue a number which was already used by somebody else. If any body at Airtel looking at the grievance please solve such nuisances to maintain the credibility.

it is true that the airtel service of banglore sucks! the worst ever network in the world. Probably it is the strategy of airtel to convert their black money to white money. that is why they are not heeding the complaints.

Airtel really really really SUCKS. I just wish I had used any other service provider. I have Postpaid mobile connection, WiFi, DSL and landline all by Airtel. Now I realize HOW STUPID I WAS. Whenever there is a deadline for paying my bills. Their site do not work and I happen to pay late fees. This happens very frequently. I raised my voice to customer support. They suggested me some dumb options like some sites I don't want to trust or pay some bucks for getting my bill paid or something like that. In short, there are some dumbs sitting out their on the name of customer support.

Guys... just think 1000 times before you choose for any Airtel services. Don't be fooled by looking at good brand ambassadors and TV ads.

These Airtel people should understand that it's just the good service and customer support that a customer is looking for.

I JUST WISH THESE AIRTEL STUPIDS TO BE SWEPT AWAY and LET SOME BETTER PEOPLE COME

guys even the signal is pathetic in my house in bsk 3rd stage. i stay in ground floor. but reliance works very fine in my house. i dont know wats wrong wit airtel coverage. hands down to airtel!
booooooooooooooooooooooooooooo!

I had requested for a migration of Prepaid to Postpaid connection on Jan 31st 2009 at the Airtel office on Airport Road Bangalore.
As per procedure all necessary documents were submitted and the payment made. The sim card was supposed to be activated in 48 hours, or so I was told. After 5 days, when I called Airtel office, they said that their "server was down" and so the processing could not be done. They would need another 4 days to do it. After 4 days, it was still not done. I went to the office and found that my application was lying on the desk of the person who was working on it. They had "forgotten" about it and was working on it. Another 2 days. When it was still not done, I called the nodal officer. The nodal office is another place of chaos and they have absolutely no co ordination in their work. The office closes by 5 pm and everyday there is a new person answering the call who has no idea what the other person has been doing. I did not see much hope there. On Feb 12th, I went to the office again and this they told me they had "lost the documents" and I should be submitting these again. The person handling my documents had not come to the office for three days and the others had no clue as to where he had kept my documents. In fact, they were not able to trace him at all. I had requested for my money back as I dont have any more faith in these people. They convinced me an executive will be there at my place first thing in the morning next day to collect these docs. No one came. I am writing this complaint more out of disappointment than frustration. I work in a mobile phone service provider company and it is very sad to see the difference in service standards with our Indian counterpart.

LISTEN LISTEN LISTEN LISTEN !ALERT ALERT ALERT ALERT ALERT ALERT ALERT...Do not go for the airtel tv...because it is totally ###ed up ball of ### that they are selling they promise you something and they give you something, ...take this as far as possible ...bcoz believe me what i went through you would not like to go through ...make sure that airtel goes outr of business...for all the ### it throws on TV it is not even close to providing it...screw airtel...

Airtel customer care is the worst i have ever faced in y career. No sin if i curse the entire people in Airtel. Nobody deserve to continue their work, the way they behave and talk to customers. There is no escalation point i was surprised when the same person handled the calls for issues to Nodal as well as Appelate officers. When asked the people are so rude i feel like screwing their tongue the way they respond. I am still waiting for my deposit refund even after two months as i still get to here that it is under processing and no end to it as each time i have to explain the issue to the new person and the new person gives me only dates and no solution.

hi guys, i have a tataindicom wi max connection at ~700/month [ i get three month pack for ~2100
in my area, its quite fine, and seldome i get some issue.
i am using it for one and a half year, and customer care is also not so bad ..

if you have not taken any other connection you can try it ... i dont remember, but i guess, either there is no installation charges or some 500 rupees of charges ..
the packs are on monthly basis and 3 month basis, so in cae, you dont like, you can disconnect anytime ...

one of my friend also faced this customer care issue with aritel, and i want to ### that guy ...
in case anyone of you have some contact number of higher officials in airtel, let me know .. or if there are some other gov / non gov agencies to handle this, please pass the inforamtion ..

i believe, if these junk guys are not ###ed properly, the same thing will continue and will worsten in situation...

Yes exactly... They just bill as they want... they are not bothered whether custiomer usage low or hig. once if customer highly use the phone and from next month onwards it will not come down even if the usage is low.
And wen U have ECS and dont ask they loot like anything
It is just looting ...not giving service

yes ...very worst service

I strongly favour the point that Airtel services are not upto the mark.
I have been using Airtel postpaid for last 1.5 yr. I migrated my number to pre-paid.
It gave me lot of trouble.
First of all, biling date problem, then deposit refund problem, and after 2 hours of time which i wasted at customer care center, they agreed to migrate my number.
I submitted all releavnt docs.
After a week, OUTGOING BARRED: Reason- Documents not submitted!
(If not coustomer care centers, who else you will trust for submitting documents)

I again submitted documents.It went well for 1 and half week. Now, INCOMING BARRED : Reason- Document mismatch.

I don't understand, why they need to have so much of checks for an existing customer.
Its forcing me to change my number.

It really sucks...

for any postpaid connections in airtel, (bangalore) kindly contact me on [protected], for the best corporate plans where the customer is benefited

Airtel in Banglore is horrible - The customer care does not take any responsibility to help the customer. This happens only in Banglore, They are rude to clients and do not respond in a professional manner.

I had an instance were a lady from Airtel calls me to submit my documents for Pre - Paid connection at Banglore. Prior to her call I have already submitted my documents personally at the Outlet.

I had to make more than 5 visits standing at the queue for my Pre- Paid connection and then I receive a call for the submission of the docs otherwise the calls will be barred, I explained the situation to the Customer Service lady, She replied me Its your headache and not my headache.

Is this way to handle a client... not matter Airtel does lot of business but they have employees who speak without respect.

Please do not take any connections with Airtel.

Thanks,

I had the same problem with Reliance...same story repaeted submitted all my documents to agent, sim was activated and worked for 3 days and then both incoming & outgoing was suspended as Relaince didnot have the necessary updates in system. After repeatedly calling Reliance Customer Service ...which too sucks...they will try and convince that everything on the earth is wrong except them and their hands are tied...agent is completely unhelpful as they have no responsibility once they forward the paperwork...dealer same story...every time you contact Reliance customer service they give you new complaint number and need 3 days to resolve...when you ask to be connected to senior officer, either they drop the call and just forward to fellow officer...after 4 days of running pillar to post still my connection is not activated...I'm not sure what to do now.

airtel had made an offer on new prepaid mobile connection in Goa that recharge with rs800 and get rs300 free M-M talktime and 499 talktime or something like that . the rs300 talk time was supposed to me used in 15 days after which it expires . i made a call for 90 odd mins and next day the remaining free talk time had vanished. how did that happen?
i have changed 3 airtel sims till now. finally i have decide airtel mobile is not for me. now i stick to VF

I too have my complaints against Airtel. With no ethics in place the company only aims to trick you for your money. Lately, I started receiving sms claiming that I have been charged for downloading wallpapers and games which took me by surprise and i called up 121 at once and was assured by the team that the matter will be looked on to once the bill is generated. When i received the bill i was surprised to see that i was charged rs 784 for these value added services. What was really frustrating that they refused to take any responsibility and i am being compelled to pay these charged or else they will forfeit my account. Considering that my account may have been compromised i even requested for an investigation and providing me with an IMEI info of teh phone they have received these download requests from which was turned down by them with no valid explanations.
I am really disgusted with their work ethics and the customer service attitude. I have decided to switch my service no matter how inconvinient it may be but i am not going to give in.

hey i can say Airtel is worst customer service provider in india, bangalore. once they receive money after that no care.
it's regarding broadband connection, i have paid 4000/- rs towards 6 month brodband connection plan. and i have informed them all the prerequisite like i am shifting my place to confirm feasiblity and other issue they have oked that.
once i shifted feasiblity problem and they are not refunding my 4000/- rs. first they told 45 days settelment.they have taken modem and insstruments also but after that no response. customer care telling we can't help it or simmply we will talk to our manager.
every time i am losingg my money on making call bcos they don't have toll free no for this issue.bugeed up!
Please unite and try to close the bussiness of airtel aat least avoid by ssome count.

Regards
Amit

CLOSE AIRTEL BROADBAND SERVICE THEY ARE PATHATIC, WORST MAHA GHATIYA PROVIDER...CHEATER..
AS IF THERE FATHER'S MONEY.

CLOSE THEM OUT, THEY SHOULD NOT SURVIVE AT LEAST IN BANGALORE.

hi to all,
I like this service its toooo good and iam using more then 4 years, i want if they keep maintin how they are maitaining now then it will touch to sky very soon, all service is too fast, currency also activated soon, any complaint also done soon, main is there customer care service is OSAM...,
Present now days as they are taking all new forms again fillling and submittimg in that one problem is that i gave 2 times to them but still they call and said sir when i can come and fill the form, it means somewhere system is not maintaing properly, the person who came to me at home took the form, photo, adddresss proof, and ID copy for verification did not submit in office or correct place..i want this should check by there team managers and tommrow customers should not complaint the same matter, , , other then that all are perfect...bye

with regards,
Harbir Singh
[protected]

NEVER GO FOR AIRTEL. THEY ALWAYS RIP YOU AND YOUR MONEY.