Airtel
Reviews and Complaints

Myself Rajesh k Sharma, R/O 1170-F, Sector 7B Chandigarh has been a subscriber of mobile phone having cell no. [protected]. I do not want to continue with the mobile connection, so you are requested to stop the mobile connection and services to my mobile.
You are further requested to adjust the payment/bill against the security deposit of Rs. 250/- deposited at the time of taking connection.

I may be informed through retur mail regarding the return of the sim card and the payment/refund of money after adjusting the bill against security.

It is made clear that after 31-10-2007 I do not require the mobile connection. So you are requested to do the needful at the earliest and inform accordingly.

Yours sincerely
Rajesh K. Sharma.

I took an Airtel post paid connection (nO.[protected]) on 19.10.07 and at that time I have furnished all my details along with supported documents. I got a message to visit nearest AIrtel Office for enjoying uninterupted services. Later it is known that an executive enquired about genuiness of my residential address and certified that no such person is staying at the given address. The reason is that the person came with different House No. (i.e. 5-12/239/1 insted of 5-12/239/3)which is not furnished by me. The same ws brought to the notice of the Customer Care with the ref.No.[protected], [protected], [protected] etc., but the same was not rectified and surprisingly my out going services were barred wef 30.10.2007 and I've been asked to submit blank cheques though my employer has cetified my genuiness.
It is not known why ur activating new connection without veryfying genuiness and completing all formalities and barraing the calls at a later time.
Why a customer needs to roam around the Airtem Offices? Is't a Free Service?
Pl. rectify the above imdly and take action agnst the concerned for the inconvenience caused to me duly informing the same to me.
further, see that no such inconvenience caused to the any of valuable customers.
A REPLY INTO THE MATTER IS SOLICITED IMMEDIATELY.
- ASHOK

The Khazana Ringtone was offered to me in the month of August 2007 and Rs Thirty was deducted from my account, I tried to deactivate the Khazana Ringtone offer through SMS, talking to customer care on No.121, through e-mail, and personally meeting Airtel office at Kalkaji and Okhla Phase -I but again the amount was deducted in the month of September 2007.

I carried out the all above mentioned exercise once again, on September 15, 2007 I received one e-mail from Airtel (REF [protected]) stating that deactivation will be done with in 72 hours.
The same could only be deactivated when I personally visited the OKhla Phase-1 office personally last month.
Last week again Airtel has sent one SMS that Rs Thirty has been debited from my account for the Ringtone Khazana. My Telephone no is [protected]. Can anyone help me to get rid of this Khazana Ringtone and Airtel from deducting Rs. Thirty every month from my account?

dear concerned,

i dont know wether this letter reaches a reliable person or not but still let me tell you that airtel mega offer for internet is not upto airtel brand image.i am working at tanzania and before leaving india i got a airtel connection so that i can be in touch with my family and the number is+[protected] and the location is BENIADIH,DIST-GIRIDIH,JHARKHAND-815301 but after around 20 days also inetrnet is not working despite calling customer care for numerous times and even they do not respond properly.till date the connection of internet has not been installed and i am in deep problem and as my father can not deal with this kind of situation he wrote me that this is the problem which he is facing in india also customer care person is saying the servor speed is not good enough that you can talk on internet if this is fact please help me out what can i do now or tell me do u have anyother plan,system etc through which i can have internet working at that area.please revert back with proper solution and for this kind help i would always praise airtel as i do now.

thanks.
santosh singh
food & beverage manager
coral beach hotel
daressalaam
tanzania

My number is [protected]. I have just converted my number into postpaid. Since than i started facing problems. They dont have good network after vasai road towards virar. I have made complaints so many times thru pco but the person sitting there on phone are just dumb. They even dont know how to talk with the customer. There communication skills are so poor. Now after seeing my number in their system they simply cut the phone.In the end i still have my cell without network.

I am planning to take vodafone connection since i am fedup with airtel. They only want their bill to be paid on time And dont care about the service.Delaying payment just for a day your number will be disconnected.

So, Please avoid taking airtel connection.

I am holding an Airtel postpaid connection. Past four week i am facing problem with SIM registration. I have been adviced by Airtel customer care to buy duplicate SIM card for Rs. 150.

Still the problem exists. Again i have been adviced by customer case to replace the SIM. Now twice i have change my SIM but still same problem SIM card registration failed.

I really don't know where is the problem. Customer care guys are not able to solve or forward to concern team to resolve my problem.

I have paid yearly payment. So i am not able to disconnect the connection also.

Please help me in resolving my problem.

To
The Manager,
Bharti Airtel Limited ,
C-25 , Industrial Area , Phase -2 ,
Mohali . 55
Dear sir,
This is in regard to my post paid connection of airtel that landed me with a bill of around 7500 rs for the month of july'07 againsnt my uasage and banned my outgoing. Upon putting a complaint with customer care which they never took seriously , i got a message of reduced bill and that too of around 3500 rs. Dont know what was wrong with the bill. Being a customer i have full right to enquire about my bill details and i did the same but all in vain. They never turned up for next two months.

1st instance:-And to my surprise two people came searching for me at my house from recovery side after two months (till time no followup from the airtel customer care geared up although they have my address).And they were told to provide the bill details accompained by an executive and were provided with my new number.

2nd instance:-With in next 10 days a person from airtel came searching for me and he ensured me to provide the bill details through mail (mail ID provided) with in a day which i havent got till date.

And again it touched the heights of incapability when a female from airtel called up one of the numbers from the bill details and started enquiring about me in a suspicious and arrogant way and used foul language withour revealing her identity. I am having her number and call time.
Even though i have given my new number the time airtel enquired ,then even she called at other number and was so inquisitive regading personal matters(unquoteable). To my experience she never even checked the details of enquiry and just started ringing the numbers that is against human rights.

After getting my number she called me up and started talking to me in a threatning way without listening to her customer. I would like to quote some of her words:--
1:-That i talk to thousands of people like you in a day and i dont have time to explain you everything.
2:-Threatened whether i should pay the bill the very next day else she would keep on calling and disturbing my people.
She didnt even had a clue of the actual matter.
The thing is that i never denied to pay the bill to any of your people but the delay and problem is with the people who are dealing the enquiry.It has been 3 months and they are not able to provide me the bill and the reason why their was a discrpency in the bill that make me suspicious about the whole matter.

You should go through my previous history of bills and will get to know that you have lost a very good customer just bacause of the negligiance of your people.
Even as per appointment fixed the people never turns up from the airtel.
Please look into the matter ASAP and to my satisfaction.
Regards
Tapan Malhotra

Hai this is Kranthi Kumar i am using airtel prepaid connection since 3 years. I did mobile recharge through internet using icicibank prepaid recharge option. Yesterday i was did 55/- rupees to my mobile,i got transaction id as [protected]. but upto now my mobile could not get recharge. today also i tried to recharge my mobile with same process and recharged with 110/- rupess to the same number, and again i faced same problem. please resolve my problem...
thanking you

K.KRANTHI KUMAR
[protected]

Hi,

I am absolutely outraged by airtel's aggressive marketing via sms and automated phone calls and am interested in filing a lawsuit against airtel. I told their customer service to stop these messages a week after taking the mobile phone service in june/july. also sent them a 'do not disturb'. The messages stopped for a few weeks and then started again.

I called a week ago to complain and the moment the customer service man heard the word marketing messages, he Disconnected the phone. the same thing has happened today.

So anyone else interested in filing a class action lawsuit, please write to me at neo.[protected]@mail2web.com. I intend to file a lawsuit for the maximum possible amount and donate everything after lawyers' expenses.

Thanks

Neo Pachisia

I have been an old airtel pre-paid subscriber.
So now - I attempted to convert pre-paid to post-paid.
My number will remain same - [protected] (mumbai)
—
This is the sequence of events:
1. called 121 and all possible customer care numbers from my existing prepaid connection. all calls were automatically routed to pre-paid customer care. I asked for information on post-paid plans. I was told that I should call from a postpaid number to do that. isn't that rediculous?

2. went to airtel vashi relationship centre.

3. day 1: provided all proofs required as per airtel for pre-paid to post-paid converstion. paid the required amount for the 299 plan. I was given a sealed envolop with posat-paid sim inside it. obviously, this sim was disabled presently.
I was told that the pre-paid will be disabled and post-paid card will be enabled within 3 working days. fair enough!

4. after 2 days: called customer care from my existing prepaid sim. no status updated. they claim that this process will take 7 working days. over and above that - they say that my pre-paid sim may get deactivated anytime and would remain deactivated for 48 hours before the post-paid sim is activated.
Important: when I asked for the direct number of the vashi customer relationship centre — I was bluntly told, "sir, we do not keep relationship centre phone number with us. if you need to resolve this issue, please go there physically!". now as customer, you tell me - do you have time to go so far and the extra petrol - to go for such a foolish query!

So it means that the "customer care on phone" and the "airtel relationship centre" have no communication between them and they have been specially designed to mislead customers to buy their services - by giving false promises.

#important: now - if I loose some business or job calls due to these 48 hours of deactivation of pre-paid — who will compensate me for this?
—
#all the above events happened exactly in the same way with my wife also - when she had applied for pre-paid to post-paid conversion, 2 months back! so please do not consider my case as an exception!

Customer care has been consistantly worthless and provides no direction, unless there are simple technical faults. it seems that the customer care has been specially built and trained to keep the actual airtel business people away from the the customers, and nothing else (just for their convinience and not for customers)! this is not the first time this kind of calousness has been shown.

Airtel has no right to do whatever it feels like - like spending it's customer's time and money and not giving required information when asked for!

I hope that there must be some way to address this with trai!

I had been using Airtel' s home 64 unlimited plan for more than 2 years. In may 2007 I applied for plan change to 796 plan and I had to apply for password at their galleria, Gurgaon branch, (giving a application with a photograph) after change of my plan since their helpline told me that they do not have any access to my usage and I would need to apply for internet password and only I could see my usage. It was very important I knew the usage as 796 plan is a usage linked plan. After three visits to their galleria branch and phone calls to the person incharge in galleria, I was sent a password that too did not work on their site, exasperated I started to their customer care, each executive said password would be emailed to me within 48 hours, numerous calls later I got my password after about one month of physical application at their gallleria, gurgaon branch (on 10/7/2007 by email) and after checking my usage (given in units on their site) I tried confirming the conversion of usage into KB from airtel's helpline, after various calls it was apparent that the usage was very high(almost 3 GB) so I requested their help line on 121 and told them that as they had delivered the password after so long and that too after various calls from me to their galleria branch as well as to their helpline, I could not monitor the usage in time, hence I asked their customer care executive Mr. Shwaib on 14/7/2007 for a waiver and change of plan to my previous plan i.e. home 64. However their executive told me that home 64 did not exist anymore and I will be given 780 plan instead in which I will get unlimited internet and also get 180 calls free. Furthermore due to the fact that I could not get my password in time because of which I could not monitor or control my usage he also gave me a confirmation that the charges of internet would be waived off. All bills received for the month of June, July, August did not show any internet charges. Now in the month of september 2007 a huge usage of internet has been billed and Rs.8116.77 has been charged on my bill despite the fact that I had asked for a plan change on 14/7/2007 to unlimited 780 plan and waiver for internet usage for the period upto 14/7/2007. I have made various calls to their 121 customer care service but no one is able to resolve the issue. First time after a period of 4 years of using Airtel I feel Airtel has changed and is trying to fleece its customers for no fault of theirs. I believe airtel has recordings of each and every conversation, if they go through my conversations in the month of June and then the last one on 14th July and the whole matter will be clear. This whole episode has left a lot of heartburn and mental tension.

Through this letter I wish that those people incharge who have not done their job should be brought to task and that the senior officials should see to it that customers spared the pain I have gone through. I shall not rest until the highest authority Mr. Mittal is not apprised of the affairs going on in his company, because it is he who will suffer if customers feel cheated by the company. I have asked for disconnection of my telephone on 7/10/2007 which till date has not been done.

I Anirudh Jain, the customer of Airtel since many years.I am not happy with the services of airtel providing to me. I have received the call from airtel on 10/10/2007 and TIME was 12:26 AM and number which is [protected]. The agent asking me my problem and he didn't mentioned his name on the call and also i was able to listen the voice of some girls as they were laughing on the conversation of agent with me.I was shocked on the question which was asked by the agent to me and when i asked him his name he abuse me and hung-up and abusive word which he used on the call was " YOU BLOODY ### " and when i redialed the same number the message which i heard was " The Incoming call facility to this number is currently not available for assistance please call airtel customer care at [protected] ". I was shocked on this behaviour of AIRTEL AGENT.

This is not the end i am using two numbers of airtel and they both are Corporate numbers and on the next day i received the same call on another number which my mother is using and this time same scenario happened with me again i asked the name of the agent..again abusive language was used by the agent and hung-up. Is this the way of Airtel to talk to there customers ? Nobody is responsible in Airtel to take the initiative to solve the problem..The Day i joined Airtel..Problem started on the same day..and still it is the same..My Number BLACKBERRY is activated but from last 2 months i am not be able to use my BLACKBERRY services till date but the BLACKBERRY is activated on AIRTEL server but is not working on my phone...also i have changed my mobile, means i have bought new Nokia Communicator 9500, 7 days ago.

This is my 3 phone which i have bought but still the problem is not solved from AIRTEL...i am not getting proper solution from AIRTEL..and also i have made request to AIRTEL to change my Billing address so that i will get my bills on time and i will pay my bills on time to AIRTEL.But till date my address is not changed and i have made millions request to change my billing address. The Address Change i want for the number which is [protected]... But it is not changed till date..and when i call AIRTEL customer care on 121 neither my calls connect to 121 nor i am able to talk to Agent and every time i mention my problem to the Agent then i have to call different Department to tell my problem and in this way AIRTEL play PING - PONG with me while giving me wrong information.

I want waiver for next 4 months on both the numbers for the above mentioned problem. Means can airtel waive off my Bills for both the numbers which i have to pay for my problem ? As this is not the first time i am facing this problem..it was happend with me in the past. But no help. A helpless customer is looking for the help and for the waiver so that i can think that something has been done from AIRTEL.

This is not the end of the problems i am facing, I have lot of problem in my list which i can mentioned but these are the major problem which i am facing..So should i expect something from Airtel that make me happy customer with AIRTEL.

NOW IT'S MORE THEN 10 DAYS... I HAVEN'T RECEIVED ANY REPLY FROM AIRTEL OR FEEDBACK.

Sir,

I have airtel prepaid card, my mobile no. Is [protected], my hello tune activate automatically I am trying to remove this hello tune through call centre but I am not sucess, please remove my hello tune through my card.

Thanks

I am an unlucky airtel customer form gwalior (Mp). My mobile ph no. Is 0-[protected]. I came to delhi yesterday (20 oct 07) and my airtel connection has been denied access by all network service providers after I left mp. Even airtel said "no network access". I have waisted my 24 hrs initially to contact the customer care executive of airtel, as music is on & on and you are told all unwanted stories followed by options to press 1,2,3,4,5, or say "customer care". When you say customer care a lady's recorded voice says every time... "sorry, I couldn't hear, say again"... I repeated the same as per instructions, but ultimately was disconnected and forgotten after saying, "wait for our customer executive"... Music... Music changed... Music changed... And... Disconnected. This happened repeatedly for hrs together, causing me to say " hell with airtel which is treating inter-state customer as people from alien's land... It's airtel or fraud communication system".. And I feel it seems to be or is going to be, if the airtel of delhi considers airtel customers of mp as untouchable or from an enemy country.
When at all I succeeded in contacting them, I had to explain every bit of my agony to two airtel customer care executives at delhi (ms prachi, mr punkaj) , but in vain. After hearing about my dis-connectivity story, despite having about rs. 800 in balance, got the set answers like.. That mine is mp no and delhi customer care can not do anything to solve my problem... And... Can not even register my complaint.. And.. That I have to tell mp customer care... When I asked no. Of mr bharti mittal (Aitel boss) , they said that they didn't have.
While being fed up with no connectivity on my airtel no. , I had to borrow somebody else's airtel no. To ring up customer care of mp & chatishgarh. I repeated the same agony of mine to mp airtel customer care (Mr raj) , who told me that my mobile is coming switched off, when it was on & ... On... All the 24 hrs.. When I was struggling for connectivity through my friends at gwalior (Mp) and directly with airtel.
Same thing happened when I came to delhi few months back and I told airtel customer care executives, who assured me of action... Once same problem I faced within mp also, when I went to bhopal & was disconnected. I told my problem to airtel customer care executive in mp (Indore) , who told me that the problem will be rectified... But nothing seems to have been done by the airtel customer care executive of mp at indore. Mr guddu of gwalior, from whom I purchased my this unluky connection was also told about the problem, who told me that he had told the airtel customer care executive and that the needful will be done. But nothing has been done by the airtel to rectify the problem.
" customer is the king", as per top 'b' schools and most mn cs... But as per airtel's apathetic attitude towards customers' problems... The airtel customer seems to be a beggar, especially after the connection is sold... He may be given false feeling of being a king when the connection is to be sold.
... Because such appear to be the business practices of airtel... It's a total neglect of the customer's grievances.
God save such service providers... Who want to become a mnc... But with business practices like a local roadside vendor... Or.. Fire and forget (Missile)... Or... Sell and neglect scheme...
... Come what may... Cry baby cry... Fry baby fry... And airtel will eat you - dry baby dry...

... From an unlucky airtel customer...

Respected sir
Right now I am living in Andhra Pradesh but I am using airtel mobile phone (Karnataka) now my sim is requesting for P U K code so I am not abele to get my P U K code so pleas can you help me to get the P U K code
My requested mobile no is [protected]
My requested sim no is [protected]
With Regards
Sharath k L

In second week of sept, 2007 unfortunately I, opted for a postpaid connection of Airtel and given connection no [protected] in Dehradun at given address 3, New Road. Within two weeks I got a call to pay Rs 688 as my due. I asked the caller to send me the bill at the given address, caller replied ok. Then time and again callers from Airtel kept on asking me to pay the amount without giving me any bill. Now since yesterday they have disconnected it. I will never in future opt for an Airtel connection as so many service providers are there in the market with better options.

Hi all,

Airtel's dating service for finding friends (of opposite sex) is a fake one. If you find a friend i think the msgs we think we are getting from friend is actually a automated one generated by airtel. You never get a reply from a friend instead as and when you get some msg it talks slowly about sex and it tries to attract you as though talked by opposite sex. You will get most probably only one msg per day or one per two days. Each msg of you costs 3 Rs to send and 3 Rs to read other msgs. So you will get msg when you are not sending any msg to ur supposed friend so that you spend some money to airtel. Airtel is cheating people and by sending vulgar msgs it is distracting youth and spoiling the vulnerable. If you are talking really to a person then you should get a reply atleast to one question you ask... but in this you will get msg that asks you a vulgar question... initially it will start as a friend but slowly it will move on to vulgarity... so that you believe..so people dont respond to this friend msg and lose your money.

I had applied for shifting my Airtel Broadband connection in Bangalore (080 [protected]) on October 4, 2007 from Koramangala to Egipura.

After escalating to higher authorities I was told on October 13, 2007 afternoon that the shifting is not possible as there is no spare capacity in the new location.

Airtel spent 10 days to give me a negative reply and that also on a Saturday afternoon. We are in IT and need broadband connection urgently.

In these days when bandwidth is in demand I could not dream that Airtel will not have capacity to cater to my request. Who will compensate for the lost time?

I had lost my mobile contact airtel for block of sim connection Mobile. But still now no response and By visiting their airtel office at bannerghatta road and making the complaint too doesnt make sense.

I was traveling to Bangalore and bought a new handset there. While configuring the new handset accidentally put the wrong code. My phone was blocked and wanted the PUK Number. I called Airtel customer care and it was answered by the customer care executives in Bangalore. They were unable to provide me with the PUK number as their Application was not working. Requesting me to send an SMS from any Airtel number with message as PUK to 222.

In a new city I managed to find few people who were willing to send SMS to help me unlock my phone. But all their SMS went in vain as they got the standard response "This service is currently unavailable". I got in touch with Customer care again and they wanted me to make STD calls to Delhi Customer care as my mobile number was from Delhi. Getting through the automated response took on an average of 10 mins and at the end the system would disconnect me without putting me through a customer care executive.

I started making requests at 9:00 pm and till midnight couldn't get through any customer executive in Delhi or to my PUK number. The surprising factor was that at one point I asked the customer service executive (Mr. Ram) to send the SMS even giving him my SIM number. But even though he works for Airtel he prefers using a service provider other than Airtel! Makes me wonder how stupid I was to have had this number in the first place...

Btw the Airtel.com site also does not have a facility for the user to login and get his PUK number online.