Alamo Rent A Car
Reviews and Complaints

I rented a car through their website and paid ahead. When I arrived at the airport I decided to choose another one, I had to pay $20 more. But they cheated me and charged even more than I paid for the previous car. As I was told I had to pay a $1100 difference. I don' know how it has happened. Their service is just waste of money and time. Don't risk your money.

We rented a car on 10/08/2017 in Nice-France, the rented car was a Mercedes CLA, we arrived at the site of the survey, the car was waiting for us, Black color, we did all the visas in detail in the vehicle, took about 15 minutes, When a fuel conference or even met with ¼ of the tank less, ie is not full tank, the employee of the Alamo, promptly reported that another vehicle was waiting, took us to another place, with less light And the other vehicle of the same model waited for us, as it wasted much time in the view, the inspection performed with the employee but the place did not have much illumination, it even did not change the conference form.
During the day nothing was noticed, but during the delivery of the vehicle the employee who received noticed a small crack (which is imperceptible without adequate light), and informed us that it was OK, that we would receive the receipt by email. I did not receive the receipt yet but there was a billing of 1269 Euros on my card, it was already included in our secure reservation that exempted the driver from any other payments. I request investigation of the case because at no moment did the employee affirm that he would be charged values ​​of this magnitude.

I rented an economy car from Quad City Airport (Moline, IL) one way to Kansas City. I picked the vehicle up approximately 5PM July 19, 2017. Upon my approach to the vehicle I noticed nothing wrong with it. The car was backed into the parking space so my approach was from the front of the passenger side which a proceeded to go ahead and do a walk around of the car from the front passenger side to the back of the car coming back around on the driver side. I noticed nothing major besides a few tiny scratches and dings. That was was it. I came home, maybe a mile away, to eat, pick up my travel bags and take care of last minute paperwork. I left that night for Kansas City driving arriving in Kansas City that morning. I stopped along the way once for gas because my husband said there were big empty spaces in between gas stations and didn't want me to go past half a tank of gas. There was nothing wrong with the car. Arriving to Kansas City I could not exit for the airport due to construction it was closed. I was starving so stopped at Denny's to eat. Filled gas and drove to Kansas City Airport to drop off car. It was approximately 7:30AM on July when I turned my car in. 2 or three guys came to the car. One jumped in car to look at mileage and gas. Someone went to the trunk and someone opened doors on passenger side. It was not busy. There were maybe 3 cars. The guy that sat in he car said something to the other guys and they told him everything was good. He printed something off on his hand held device and I think I signed something and he told me I was good to go and have a good day. My husband arrived and I left. That was it. I got a call today August 10, 2017 from a lady named Kendra from Owaso, OK telling me there was damage to the car I rented. I asked her what was wrong with it and she told me there was damage found to the roof. It looked like the damage was dents. There was no hail and no reason for dents to suddenly appear. I told her the guys I dropped off the car to did there checks and told me everything looked good and have a nice day. The damage claims lady named then told me that when the car goes into be washed and cleaned damage can be further reported then. That is so shady and unethical. Once a person leaves they have no way to see if damage is done once they leave. She asked me if I had pictures or anything and I told her no of course not why would I, the car was fine when I left. She asked if I was parked in a big parking or anything like that. Initially I told her no but I was so mad I that I was thinking right. I told her no because I did not think about when I stopped to eat and get gas. This is so unethical. I will not use Alamo again and I will tell all my military and military retired friends and everybody that comes in our business with traveling intentions what happened. Beyond disappointed and caught between a he said she said situation for something done after I returned the vehicle and was told everything looked good. Maybe it's my fault for not taking pictures after all I have never had any problems with a rental in all my 22 years of travels as a soldier, never! The reference number I was given: [protected].

Mary Flame-Parker

I rented a car from Dallas Love Field on Saturday August 5th, to be returned early morning on August 6th (1am). I left two items in the car, which I did not realize until the next morning. I called customer service to try and get the telephone number to the location directly. I was given the number, and the customer service rep also told me they had created a lost item claim for me about the items.

When I went to the location, I was told nothing had been found. The customer service rep at the location did not ask what my name was or what the situation was. I asked if we could just check the car, and they told me the car was probably already rented out (again, no one even verified this). At that point, the manager came out and was just as unhelpful. They told me that I could pick up the items possibly the next day, even though I was flying out in a few hours. The manager then asked what the items were (a headphone case and a phone charger) and if they were expensive. From then, the manager told me that she would just buy me a new one in a very condescending tone. It did not seem as if they wanted to help, just for me to leave. I at no time during these interactions felt that I was valued as a customer, nor did I think any of the employees wanted to find a solution.

I have still not been contacted by location today. Though it may not be policy, I don't understand why the location could not just call the new renter and ask if the items were in the car. Furthermore, the items were left in the middle console or the trunk. If someone from the location actually scanned the car, they would have found them.

This experience has left a truly bad taste in my mouth regarding Alamo rentals.

June 2017, I rented a car for a week with Alamo. The night before I was to return the car, I stayed at a hotel 1 mile away from the Kansas airport where I had rented the car. It hailed that evening and the next morning I did not see any damage to the car. When I dropped off the car at the airport an Alamo Attendant walked around the car and said "your good to go." Two weeks later, I get a letter in the mail demanding that I pay over $2, 600 for hail damage. When I requested pictures, they provided me pictures of the car with green circles on the hood, roof, and sides of the car, but you could not see any damage within the circles. They would not send me photos that allowed me to enlarge the picture. Interestingly enough, my car was parked nose forward towards my hotel window and I noted that the hail hit my window horizontally, but no damage was noted by them on the rear of the vehicle. Also I pointed out to that considering I stayed 1 mile away from the rental place that they should have been on high alert and pointed out any and all damage when I returned the car. They have informed me that they plan on turning their claim into Collections and thus damaging my credit rating.

Last night I was renting a car in Miami international. At first a employee helped me a the kiosk, I came down the elevetor and met Andres, he told me go to row 1 and have your ID ready for the gate. I went to the gate they told me I needed the credi card, andres repeated the same thing. I called my husband back with the card went back downstairs to leave, Andres followed me to through the parking lot, my card did not light up in the black light, Christopher Orbe then got involved and told me to go up stair and speak to Norman, I get up stairs they called the police! I was surrounded by 5 male officers, and Norman. They were afraid my card was stolen so I had them call to check. Everything checked out, they gave me back my IDs and a police claim was filed and I was free to go. Went back to get the rental Andes who had left for the day manage to tell Norman I was at "high risk" and I couldn't not rent anything. High risk when I am a active preferred customer? High risk when I used the same exact card a week before in which I have The head of customer service in my email asking my review? To make matters worse same issue happened a week before and a different manager seen the IDs, the capital one information and approved it, I grabbed the same man who helped me then which verified I was telling the truth. Then mentioned to me he would me upset at this situation, as I agreed with him! Something should be done. What kind of manager clocks out and leaves a situation so irate, calls the police instead of calling the card company? Then takes my money and doesn't give me the rental. Now I missed work, I was embarrassed at the circus they caused in the airport with 5 men following me.

My sister rented a vehicle back in March & reserved it on line with her credit card. When arriving at St Petersburg FL Alamo service desk. I was going to be the driver. I had my drivers license and insurance card not realizing that I needed a credit card, that was no problem until I went to get it realizing that I did not have it in a panic. Representative told me I could be an extra driver but it would cost & extra $ 10.99 daily. When we got to our vacation spot I contacted home they found my card in my vehicle but when calling back home having them send a photo of front and back of my card they would not accept this because this was their policy. I just couldn't understand my sister & brother law we're standing right there beside me. Terrible policy/ representatives

I returned my Alamo rental Toyota Corolla to the Palm Springs, Ca. airport on June 30 2017 after having the vehicle for 4 nights.
The car was in the exact same condition upon return as it was when I first drove it off the lot.
I did not have any incidences that would have caused any damage at all to this vehicle.
When I picked the car up there was nobody from Alamo to come out with me to do a walk around check for existing damage. There was no agent at all at the Alamo desk and the agent at the next desk which I believe was National or Enterprise handed me the keys to the car and told me to go out to the lot alone and take the car. This was very unorthodox since in all my previous rental experiences there was always an agent to check the car with me for any damage and make note of it. I looked the car over myself and was satisfied that the car was in good, undamaged condition and went onto my destination in Yuma. There was no damage incurred during the 4.5 days I had this car.
When I returned the vehicle to the Palm Springs Airport a young, black woman asked me to leave the car running and she got into the vehicle and checked the fuel tank and mileage. The tank had been filled five minutes before I dropped the car off. I assumed this woman checked the vehicle for any damage as I watched her walk around the car. She then printed out a receipt for my payment for the rental and said goodbye to me.
I then proceeded to check in to wait for my flight back to Vancouver.
If the woman who received the car had seen any damage she would have made a note of it then and informed me of it at that time which she did not.
My credit card insurance covers any cost of vehicle rental damage so it would have been an easy remedy at the time to make things right.
It is obvious that this damage happened after my rental dates and was a subsequent customer damage incident and this company is attempting to have me billed for this damage.
These unscrupulous car rental companies are notorious for this behaviour and if they wish to try and play this game with me they would need to have an agent out at the car with the customer upon pick up to prove that the damage was not existing and document this information like most honest car rental firms do and then an agent present upon drop off to document any new damage. This procedure was not followed properly and I was concerned that the pick up process was so lax but I was eager to get to my destination so did not question it. Also, as I stated there was no agent available to question the lack of professional procedures anyway.

Having explained my situation and now having received a second letter with demands for payment I have proceeded to cancel my credit card to prevent a fraudulent charge for damages on my card. I have let my credit card company know about this and will also let WestJet know about this as I rented this car at the same time that my fright was booked on WestJet because the notice for car rental came up on WestJet's site. This airline would be wise to distance themselves from Alamo.

According to your policy the car would be charged to my credit card and the deposit held but released as soon as the car is returned safely. I have been without $200 dollars for a deposit that was supposed to be released over a week ago. I called to speak with the rep and they told me "sorry someone forgot to release it". Now if I had not have handed over the deposit I wouldn't be able to rent, but when it's time for my money to be available to me I get the short end of the stick. This makes me upset and I am less likely to use your services unless it's a dyer emergency...which is not likely to occur. I will be warning my fellow travelers.

Before describing! I have already sent detailed email to [protected]@alamo.com [protected]@mailca. custhelp.com [protected]@enterprise.com but no one answered!
We rented a car during the period from 05.07.17 to 10.07.17 from alamo by ent.
Address nice airport car rental center - aÉroport de nice terminal 2.

Booking number: [protected] (or [protected])

05.07.17 at 13.19 o'clock local time the company employee gave out the keys from the ford car (number: ec 313 nm).

The car was handed over in a dark room (parking car rental center nice airport), was inspected from all sides to the extent possible. some damages were noticed, but thecompany employeesaid that they were not stated in the contract because of their size. further, the employee offered to issue a full coverage insurance on the car at extra charge. due to the long driving experience, driving around the world and the absence of accidents, it was decided not toaccept full insurance. then the contract № 8bz8wr was signed. the contract was written only in french language, which did not allow us to review the contract on the spot.

10.07.17 at 11.50 o'clock local time we arrived at the car's refund center. an employee of the company nicolas checked the car and immediately pointed at the supposed damage that the car had had before our rent. the car was delivered in the same condition as rented, drivencarefully, the car was always in the parking place. but the company employee refused to listen to us, stated the scratch in his check list. the damage was situated in the bumper area, where two parts of the car are docked. it is impossible to notice such damage during the initial inspection of the car. it is absolutely invisible. only an employee who knew the location of the damage could find it and show it at once.

It is necessary to note the behavior of the company employee (nicolas) - he behaved himself extremely aggressively, refused to give us his full name/surname, refused to call the chief and said that he was the main person in alamo car rental center. other employees turned a blind eye to what was going on.

During 2 hours spent at the car's refund center, we were watching exactly the same action with another mercedes-class car. while inspecting that car, the employee found a scratch that the driver did not leave!

It would be impossible to detect such a scratch during the initial inspection of the car! only a pre-informed employee of the company could come up and immediately detect the scratch.

We can say that the company has a few cars with damages, which it is impossible to detect at once during the inspection due to the conditions of the car rental center and in the absence of information. only the company employees are aware of these damages, and they use this knowledge at the drop-off against drivers, who did not take a full coverage insurance.

Employees do not give an opportunity to prove that the damage was not left by drivers and then wrongfully write-off money from credit cards of clients. such actions have all the signs of fraud.

We have photos of the car, contract and bank statement, contacts of another client who has been subjected to this fraudulent scheme.

we do not want to make an effect by this story to the company's reputation! we demand a peaceful resolution of the current situation, the return of the deposit and the franchise (250 euro + 600 euro)!

I am writing in regard to an issue I am having with Alamo Rent-a-Car, one of the rental company you promote on your Costco Travel website. On March 21, 2017 I rented a vehicle from Alamo at Tampa Intel Airport. The rental period ended April 3, 2017 and I returned the vehicle on time. Up until then I had rented from Alamo dozens of times and the procedure is when you drop off a rental vehicle one of their agents inspects it for damage, insures the gas tank is full and when all checks out they issue a receipt. This occurred on the April 3 when I returned the vehicle, all checked out and I was issued a final receipt. Two weeks later I get a letter in the mail from Alamo. Apparently they found damage to the vehicle AFTER I had walked away from it, done some "initial review" and now claim I caused the damage despite it being inspected and found free of damage when I dropped it off. I replied to them stating I not was aware of any damage and their own agent inspected it and found none, and the damage must have occurred in the garage after I left the vehicle (it is very tight in the garage and a luggage cart would've easily cause the small fender dent they are claiming I caused) Still I offered if they could send me proof I caused the damage I would pay the claim. Instead a couple weeks later they send another letter saying "after discussion with others" they still hold me accountable and again demanded payment. Still however there was no proof to support their claim. I again responded stating as before it was cleared by their own agent, and again stated if they send me proof I would pay the claim, but would not otherwise. Now another two weeks later they send yet a third letter, again with zero proof, but still demanding payment within 10 days. Only now they are threatening to either hire an attorney and submit this to collections. So apparently their plan is to blackmail me into paying a baseless claim by trying to ruin my credit rating because I refuse to cave and pay for damage to a vehicle that I did not cause. This is preposterous and should not be legal and if you can do anything to stop them from doing this I would appreciate it. All I ask for is for them to accept the fact I did not cause the damage and drop this, or PROVE to me it was there.

My wife and I rented a car from Alamo (TPA) as part of a United Airlines package. The attendant who served (using the term loosely) us was quite rude to my wife and obnoxious overall and totally not customer-focused at all. He apparently thinks his job is beneath him, given his overall demeanor. He also insisted we rent a larger car, even though I told him twice I was fine with a mid-size.

His name is Bipin and he works at the Alamo counter Tampa International Airport. I would suggest Alamo provide him with some training on how to treat customers.

Some people in front of my Mini Van that i have requested a 7 seat Dodge Grand caravan, which holds 4 large bags #[protected], We had 6 passengers plus bowling bags. Those people decided that they did not want their car that
was sitting there, they wanted the Van that had just came in for me. The person working gave it to them, we had to wait for another Van which was smaller, we did not have enough room.

IF that person changed their mind, why didn't they have to wait for another car. We had flown from Los Angles . When i returned the car, i complained about the treatment i got, i received a small discount but i feel
you still need to know about the Customer Service.

Dorothy Plummer
6/25/6/29
Tucson, AZ
[protected]

5-12-17 rented a SUV from Alamo that had pre-existing damage, however prior to leaving the lot was told the "vehicle" was all set to go and based on that assumption presumed the vehicle didn't have any damage. Upon returning vehicle, we told the clerk and it was noted. Alamo sent us a bill in the mail for damage repair for over $1300. We explained to them that we didn't cause the damage, at which point an investigation was opened. Alamo finally called back and stated that the investigation is over and that we still owe the $1300 and did we call our insurance company to file a claim. We asked to talk to the individuals manager and all that she kept repeating is how were we going to pay for the damage and that she "didn't have a manager." After she kept repeating herself several times, she finally hung up on us! We are not filing a claim with our insurance or paying for the damage because we didn't cause the damage. The vehicle was damaged when we received it and we didn't cause any of the damage!

The most horrible experience in a long time I came from Los Angeles California to Greensboro North Carolina upon my arrival me and my husband experienced a non-professional greeting where the young lady was on her phone in a mini skirt. I reserved a full-size vehicle only to find out that I was charged for something more and received a compact car. The attitude these two woman gave was so unprofessional as we proceeded to walk outside I noticed that I did not get my driver's license back I sent my husband back in to retrieve the items I'm so glad that I have a faithful husband he proceeded to show me that the number that the young lady gave to him . I was appalled this unprofessional setting in Greensboro NC Airport was horrible . Be aware of a woman named Donna also the flamboyant gay guys giving extra complimentary statements on body parts .11 yrs Alamo customer gone. Disappointed

I am complaining about the $500 drop off charge we paid.We picked up the car in San Francisco on the 24/05/2017.We were charged $500 to take it to New Orleans the car is registered in Tennessee according to its number plate! So in reality we were doing you a favour by taking the car most of the way home for you and being charged $500 for the pleasure of doing it.Also car was not what we were promised, we were promised a 2 to 4 door Elmera, Civic type car but it was a 7 seater Dodge and there was only the two of us, We had to keep filling it up so it cost us a lot more in gasoline than the car we were promised! Maybe that was the only car you had to return east and so therefor charge us to do your work for you. Also My wife had suffered a severe leg injury prior to the holiday and had extreme difficulty due to the height off the car, getting in and out.We strongly feel that we have been duped and are seeking recompense.
Yours sincerely,
Mr Wilfrid andMrs Margaret Kilvington .

On Tuesday, June 6th, 2017 at approximately 9:00 AM I picked up my rental, a gray 2016 Honda Odyssey (rental agreement [protected]). The vehicle was parked in the Bob Hope Airport parking facility in Burbank, CA. The weather conditions were cloudy and overcast. The parking structure was on the second level of a three-level lot, so it was rather dark in there. The keys were handed to me and the attendant DID NOT offer to go over the vehicle with me. He suggested I check it out and hastily disappeared. I did my best, walking around in the dark garage, looking at a gray vehicle. I did not notice any particular damage and so continued with my trip.
The vehicle was driven, by me, from the Burbank airport to my mom's house in nearby Pasadena, CA. For three days, the vehicle was driven, by me, back and forth between my mom's house and our hotel, the Astro in Pasadena, CA. On the afternoon of the third day my wife and I started driving back to our home in Portland, OR. We spent the third night in Williams, CA at Granzella's Inn. The fourth day we drove straight back to Portland, OR, stopping only for food, gas and restroom breaks. We parked the vehicle in our driveway in Portland, OR. On the morning of June 10th, 2017 we delivered some boxes from the vehicle to our storage locker nearby on NE Columbia, Blvd in Portland, OR. We then proceeded straight to the Alamo car return at the Portland Airport. There were no incidents at all during our entire trip and the vehicle was rarely out of my sight. Imagine my surprise when the Alamo attendant tells me of a "crease" in the passenger side middle door! I could not for the life of me see what he was talking about, so I took photos of the alleged "damage". As one can see from the photos, there is no damage. I believe this is an attempted shakedown because I elected to NOT pay for the extra insurance as I have full coverage elsewhere. In today's (June 19, 2017) mail I received a claim # [protected] from Alamo for damages. By performimg a simple Google search I learned that Alamo has been mentioned in several similar cases of insurance/damage fraud. If you look at the photos you will see as I saw, no damage. I do not wish to pay for these so-called damages or have a claim against my insurance.

I rented the car on May 27, 2017 from Fort Lauderdale - On our way back to the airport on June 3, 2017 -my fiance noticed a nail in the tire - WE called Alamo and they told us go to a tire place and have it fixed and we would be reimbursed. After several phone calls and trips to different tire places we finally got the tire REPLACED at Goodyear because it could not be patched. I have the bill for $224.45 from Goodyear. I have been calling Alamo for two weeks with no response. Not one person from Alamo has called me back to resolve this issue. I am so disgusted with lack of customer service. This happened to us 7 months ago with Alamo and the customer service rep. was great - she contacted ME i didnt have to chase her down and then gave us vouchers for our next car rental with Alamo - which is why I used Alamo again because of her customer service to compensate us for the hassle we went through. I have left my telephone number and email address with the Alamo people on 6/3/17 - to date i have not gotten one phone call back.

Alamo Disneyworld Fla, made a couple of scrapes on the fender nothing to bad this was 4/31/2016, They sent me a bill for about $180 paid it, a few months later received a statement saying all was ok and my balance was $00. Just got an email on 5/30/2017 with pictures saying there is an adjustment and I now owe another &685.00 . They sent me pictures of damage on a car that does not look like the same color and damages aren't even in the same place as my pictures. WTF

We rented a car from Alamo in May for a week while in Germany, and have had a horrible experience. The car was picked up in Munich and we dropped it off in Nuremberg. The charges weren't too high and the deposit was €250, which we were happy about. However, we got charged the full amount for the car rental twice - one when we booked online via Alamo's website (€262), and once again when we arrived on the spot in Munich by its parent company Enterprise, with which it shares a stand in the airport. In total, we were charged €262 and then again €512. A week later, we have received the €250 deposit back, but Enterprise is refusing to accept that they overcharged us because apparently they don't have a record of this. Our bank account definitely does have a record of this, as an extra €262 is missing. What's more, it has been practically impossible to get hold of them - I have sent 3 e-mails and received no answer, we have called and been told that they can't help us because their records show everything is in order. What a mess of a company!

Obviously we want the issue resolved and to get our money back, as we didn't pay for any extras or upgrades, so this is 100% a mistake. But also for anyone reading this - DO NOT RENT WITH THESE GUYS! And if you do, check every penny that they are charging you, because you will spend hours of your life trying to get the money back if anything goes wrong.